New Digium G-Series Gateways Available for Pre-Order

July 16, 2013 by Nathan Miloszewski

Digium Webinar, Tuesday, July 16th at 3 pm EST

The popular line of Digium G-Series VoIP Gateways has two new friends, the G400 and the G800.  And you can learn about both of them today, Tuesday, July 16th, by registering for Digium’s webinar which will help you learn about your VoIP connectivity options.

The Digium G400 and Digium G800 gateways are expected to ship sometime this quarter but, you can pre-order them now.  The new gateways are similar to the previous models, the G100 and G200, with a few differences such as:

  • Dual RJ45 Connectors for Ethernet
  • 4 x 10/100/1000Base-T Ethernet Connections (G400)
  • 8 x 10/100/1000Base-T Ethernet Connections (G800)
  • 120 concurrent calls (G400)
  • 240 concurrent calls (G800)

Digium Gateways run on the AsteriskŽ platform, offer a simplified setup, and will help you transition legacy  T1/E1/PRI  phone systems to a SIP-based solution.

A Digium Extended Warranty is also available for 3 or 5 years for the G Series Gateways. Just choose one from the drop-down menu under “Options”:

digium g series gateway

Digium Extended Warranty Available on All G-Series Gateways

Contact a VoIP Expert today if you have any questions.

Click here to register for today’s webinar, Overview of the Digium G400 and G800 Gateways.

How To Customize Your Own MOBOTIX T24 at VoIP Supply

The T24 Door Station from MOBOTIX is more than just a doorbell, security camera, intercom system, keyless entry…well, it’s more than you might think it is. If you thought the T24 Door Station was all of this and more, then, OK, it’s exactly what you think it is.

The MOBOTIX T24 IP Video Door Station is an incredible addition to the safety and security of any residence, business, or warehouse. Now available at VoIP Supply, you can custom create your very own T24 Door Station to whatever your needs may demand. However, all those parts can be incredibly daunting and the part numbers tend to be confusing to someone looking at it for the first time, so we’ve created this in-depth guide to T24 door stations in order to help you feel better about what you’re getting into and how it’s going to fit your needs.

Colors

The MOBOTIX T24 comes in five colors that are coded as such:

  • PW – White
  • AM – Amber
  • BL – Black
  • DG – Dark Gray
  • SV – Silver

You’ll see these two lettered codes throughout part numbers, so using this guide you can make certain you’re choosing the correct color you want. Not all parts come in different colors, such as the in-wall housing units and DoorMaster, so no need to worry when you don’t see these color codes in them.

T24-CamCore Day Hemispheric Camera with LEDs

This little unit is where all the beauty begins. To call it just a camera would be an understatement. Think of it more as a smart computer. The T24-CamCore (part number MX-T24M-Sec-D11- for day cameras and MX-T24M-Sec-N11- for night) has no blind spots with a 180 degree wide angle lens that can see wall to wall and floor to ceiling. Or ground to sky, if you like; the T24-CamCore is IP65-rated for outdoor weather. Following minimalist modernism, the hemispheric camera module has a discreet and yet powerful microphone, a light button, a speaker/LED orientation light combo, and a doorbell button. The charm of the T24-CamCore is that it’s based on IP technology. Once the doorbell is rung, a direct connection is made between the Door Station and any VoIP Phone, computer, or smartphone with VoIP software. If you have an iPhone or iPad it’s a whole other story.

 

MOBOTIX App

It’s entirely possible to run a mobile remote station with any iPhone or iPad with the MOBOTIX App. By connecting to the internet this free, full feature application gives you incredible control over your Door Station without being local. From it you can see who is at the door, speak to them in real time with the 2-way communication, and choose to either let them in or not. The App makes it possible to receive alerts, mailbox messages, live images and recordings from not only your T24 Door Station, but any and all incorporated MOBOTIX cameras. Control buttons, zoom, positions, search and a control wheel give you all kinds of ability to interact with your surveillance system whether you’re at the office or on the other side of the world. You can download this app at no cost from the App Store.

 

T24-KeypadRFID Access Module

While the T24-CamCore is a (gentle) beast by itself, the Keypad (part number MX-Keypad1-EXT-) can turn the Door Station into a keyless entry station. By combining it with the T24-DoorMaster the Keypad can unlock access doors with the correct PIN or RFID card. The Keypad also caters to messaging: when someone comes to visit and rings the doorbell and no one answers (why didn’t you have your phone near you?) the visitor can leave a message by holding down the blue letter button during the entire message recording. This messaging technology also works the other way: you can record a message to be played anytime someone rings the doorbell button on the T24-CamCore. This is perfect for small offices when the only employee has to make appointments out of the office. Personal messages can also be left to play when the a specific PIN number is entered or an RFID card is swiped identifying someone.

T24-Info

This is a backlit module that is perfect for displaying the address number, residence name, or anything else that will identify the premises. The energy saving LEDs use up very little power for display (part number MX-Info1-EXT-).

T24-Info2Wire+ Two Wire Network Module

If you’re working with an existing doorbell or door intercom systems, this is the module you want (part number MX-2wirePlus-Info1-EXT-). It has a T24-Info display for an address number, name, or what have you, but it also includes an indoor module that takes that 2-wire cable and acts as a sort of midspan on the way to the PoE Switch or Injector (IEEE 802.3at is recommended). This way you can update any older building without having to tear out walls to lay new cable.

T24 Complete Set

In-Wall Unit Sockets

Well…you can tear out walls if you want to. The in-wall unit sockets house the components of the T24 in either 1 unit sockets (MX-OPT-Box-1-EXT-IN), 2 unit sockets (MX-OPT-Box-2-EXT-IN), or 3 unit sockets (MX-OPT-Box-3-EXT-IN). Since it’s not going to be seen by anyone, the units only come in blue. It attaches to any subsurface, brickwork, or hollow space and lets the unit lay relatively flush with the surface. It won’t be completely flush, but it won’t protrude as much as using the….

On-Wall Unit Sockets

Instead of digging into the wall to mount your Door Station, you can install it in this metal-reinforced housing unit. Since the unit is visible, it comes in colors to match the T24-CamCore, the T24-Keypad, and the T24-Info/T24-Info2wire+ modules (part numbers: MX-OPT-Box-1-EXT-ON-, MX-OPT-Box-2-EXT-ON-, MX-OPT-Box-3-EXT-ON-).

T24 Frame

Complete the look while you secure your T24 with a frame that has integrated electromagnetic anti-theft protection and a special key for module unlocking. These frames can be used with either in-wall or on-wall unit sockets in 5 different colors (part numbers: MX-OPT-Frame-1-EXT-, MX-OPT-Frame-2-EXT-, MX-OPT-Frame-3-EXT-), and it gives the unit a nice finished look.

T24 Optional Accessories

The T24-DoorMaster (MX-Door1-INT-PW) falls into this category: it’s an indoor security door opener. It works by connecting the Door Station to the door lock switch and door contact. It pulls both power and data through the T24 Door Station via a MxBus cable so it cues when to let someone in on your command.

The Ethernet Terminal Board (MX-OPT-IO2) is an IO module Ethernet connection board for the secure connection of the Door Station via an RJ45 plus with the 8 wires of the network cable.

The Extended Terminal Board (MX-OPT-IO1) is an IO module that provides 8 additional inputs and 3 additional outputs to connect external devices to your Door Stations.

Also available:

And that’s it! All the bits and pieces have been explained, and hopefully in understandable terms. As you can tell, there is a lot that goes into this Door Station that makes it an incredibly functional unit for all sorts of scenarios. Each piece comes with instructions, and VoIP Supply offers documentation on our website as well (available for download under the ‘Technical Specs’ tab of the specific product page), which makes installing each piece a little bit easier. The literature is explained in a step-by-step process and the images make it incredibly easy to follow along and know you’re doing it right. If you feel comfortable playing with technology and hooking equipment up, this IP Video Door Station is for you. It will take some time setting up, especially if you want to hook up all your options and use it to it’s fullest potential, but you will love doing it. It looks great, it’s a solid quality product, and it lasts for years; you’ll be really happy playing around with it. If you’re the type of person who needs help setting up their home printer, then maybe you want to find a local MOBOTIX Partner integrator to install the unit, program it, and walk you through how to use your Door Station. The good news is you’ll only need to be shown once and you should have it from there!

IP Door Station T24 Complete Set 2MOBOTIX also considered that you would just take their word for pre-assembled options (I’m using the term ‘pre-assembled’ loosely, by the way).  There are a few Door Station Sets available from MOBOTIX and you can check out the differences on each link: MOBOTIX IP Door Station T24 Complete Set 1 (the most basic set), MOBOTIX IP Door Station T24 Complete Set 3 (a happy medium between sets 1 and 2), and MOBOTIX IP Door Station T24 Complete Set 4 (a different happy medium between sets 1 and 2).  These links are to United States Part Numbers, which are only available in white.  If you’re across the pond in Europe, the sets are available in other colors (lucky blokes).  Should you be stateside and would like these sets in colors, VoIP Supply can help out with that; just give us a call and we’ll help you piece them together from scratch, which you might actually prefer a little more anyways. 😉

Free Slurpee Day

July 11, 2013 by Nathan Miloszewski

What are you doing here? Go get your free SlurpeeÂŽ.

It’s July 11th, (7/11) and 7-11 is giving away free drinks from 11 am to 7 pm. Was that enough sevens and elevens in once sentence?

This really would have come in handy a few days ago when the humidity was outpacing the temperature. It’s cooled off considerably today, at least in the Buffalo area.

Am I really complaining about getting something for free? It appears that I am, and no, I don’t know what’s wrong with me.

There’s even more sweet promotions from other chains this week.

Enjoy your summer.

7_eleven_day_free_slurpee

New 3CX VoIP App for Android and iPhone

July 9, 2013 by Nathan Miloszewski

https://play.google.com/store/apps/details?id=com.tcx.sipphone12

Need a VoIP app for your Android or iPhone?

3CX has released Version 12 of 3CXPhone so you can make VoIP calls from anywhere with the smartphone of your choice.

What Is It?

3CXPhone is the app for the software-based 3CX IP PBX phone system for Windows.  This app uses push technology so that you don’t have to have it running all the time – you’re notified as soon as a call or message comes in, just like you would with your regular cell phone service.

3CXPhone for Android and iPhone also has these Unified Communications (UC) features:

  • Conference calling, call hold, call transfers (blind and attended), office voicemail
  • View co-worker line presence and set your personal away or available status
  • Multi-line feature to manage several calls at once
  • Corporate instant messaging
  • Call forwarding
  • Call history
  • Configure via email in seconds
  • Phonebook management
  • Play back and call recording

Why Do I Need It?

Look, even Dave Chappelle uses 3CXPhone.

Look, even Dave Chappelle uses 3CXPhone.

Use 3CXPhone to save money by making mobile VoIP calls through your office’s 3CX phone system.  Now, when work takes you away from your desk you won’t have to miss anything important.

Like when you missed that call from your overbearing client who then called every other number in your office, sent a fax, emailed you, direct messaged you on Twitter and Facebook, and then released a carrier pigeon to deliver the message.

If that sounds familiar then you’ll appreciate that your cell phone number stays private when you make calls using 3CXPhone because the caller ID displays your office phone number.

So, there’s at least one way to create a boundary between work and life.

How Can I Get It?

First: You need to make sure that your office is running 3CX Phone System V12.

Second:  Simply download 3CXPhone from either the Google Play store or iTunes.

Third:  Enjoy!

Via 3CX

Polycom Microsoft WPC 2013 Announcements

With Microsoft WPC 2013 in full swing this week in Houston, Texas it wouldn’t be surprising to see quite a few Lync product announcements coming out and Polycom has duly obliged. Today Polycom announced the release of two new Lync video conferencing units and Lync qualification for their VVX Business Media phones.

According to the press release the new Polycom CX5500 and Polycom CX5100 are “the industry’s first 360-degree, panoramic 1080p HD video collaboration solutions custom-built for Microsoft Lync 2013.” Additionally each model supports 30 frames per second, Polycom HD Voice and USB connectivity allowing them to be connected to a computer. The main difference between the two models so far seems to be the ability of the CX5500 to double as a SIP conference phone.

The 360 degree panoramic ability of these two new Polycom models allows them to be placed in the center of a table helping to enable “natural conversation that addresses the need to collaborate and engage simultaneously with those in the room (around the table) and other participants who are remote.”

While Polycom already has the CX5000, which offers 360-degree panoramic view, it only offers 720p HD and was not designed specifically for Lync 2013. The new models are being positioned as the successors to the CX5000 and fall more in line with the styling that has been seen with the Polycom SoundStation Connect and the Polycom Group Series.

Pricing hasn’t been announced for either model but should be available shortly seeing that the Polycom CX5100 is scheduled to be released in September and the Polycom CX5500 to follow sometime in Q4.

In addition to the release of the new models Polycom also announced that it had earned Lync 2013 qualifications for the Polycom VVX 300, VVX 310, VVX 400 and VVX410. Announced in Q1 of this year, these Polycom VVX models were positioned as the entry and mid-range models in the VVX line. Through a software update, Polycom UC Software v 5.0, these and other VVX Business media phones will have “new features including improved call management such as call park or call transfer; and the ability to search address book contacts” in Lync environments.

Polycom UC Software v 5.0 is currently slated for an August release.

How To Protect Your eCommerce Site From Hackers

July 5, 2013 by Nathan Miloszewski

Hackers and fraud got you down?

Don’t let all the hard work you put into your eCommerce site be derailed.

Take some precautions by taking the advice of these 15 Ways to Protect Your Ecommerce Site From Hacking and Fraud from IT pros.

Jennifer Schiff, CIO.com writer, shares expert tips to reduce credit card fraud and maintain the trust of your customers.

VoIP Supply’s stellar Software Development Manager, Shawn Hess, chimes in with the suggestion to choose a secure eCommerce platform:

“Put your ecommerce site on a platform that uses a sophisticated object-orientated programming language,” says Shawn Hess, software development manager, VoIP Supply.

“We’ve used plenty of different open source ecommerce platforms in the past and the one we’re using now is by far the most secure,” Hess says. “Our administration panel is inaccessible to attackers because it’s only available on our internal network and completely removed from our public facing servers. Additionally, it has a secondary authentication that authenticates users with our internal Windows network.”

Via CIO.com

VoIP Supply Welcomes Jerry Wheaton as New Director of Sales

July 2, 2013 by Nathan Miloszewski

Jerry Wheaton, new Director of Sales at VoIP Supply

VoIP Supply is experiencing some growth these days having just been named to the list of Fast Track Companies in Western New York.

But we still needed someone to help guide us in the right direction so, after a long search, we’re very happy to announce the executive appointment of Jerry Wheaton as the new Director of Sales.

Wheaton will lead VoIP Supply’s sales team to expand opportunities with an emphasis on leading; not managing, supervising, or babysitting. He will also oversee several different divisions within the company and proactively recruit and train for all sales roles.

The Best Fit

“We’re excited to welcome Jerry to VoIP Supply and finally end a two-year long search for a new Director of Sales,” said VoIP Supply CEO Ben Sayers. “VoIP Supply is growing rapidly into our second decade of success so it’s important to have a proven sales leader with a technology background. But more importantly, Jerry is the best fit for our culture of doing well so that we can continue doing good for our community.”

Wheaton is a specialist in process implementation, strategic planning, coaching and mentoring, and sales organization development whose experience comes from spending the past two decades in the telecommunications and information technology industries.

Wheaton most recently worked in Sales for Innovative Solutions and prior to that was Vice President of Callfinity, Inc. He resides in the Rochester, NY area and holds a B.A. in English Literature from Niagara University.

Welcome aboard, Jerry.

Entrepreneur Advice on How To Onboard Employees

June 28, 2013 by Nathan Miloszewski

Entrepreneur Advice on How To Onboard Employees

Does your company know how to properly onboard a new hire to increase retention and avoid the cost of employee turnover?

YFS Magazine

Ben Sayers, CEO of VoIP Supply, and other entrepreneurs share their advice in the YFS Magazine article, “10 Effective Ways to Train and Educate New Employees.”

What does VoIP Supply do?

We encourage employees to always be learning and sharing knowledge with each other.

 

Switchvox in the Cloud

June 27, 2013 by Nathan Miloszewski

Digium has a webinar coming up that will teach you the 5 Things You Need to Know to Make Your Network Ready for Cloud Telephony:

  • Network Bandwidth and Equipment Design
  • The Need for Speed
  • Private & Public Cloud Deployments
  • Best Practices for Securing the Service and Apps
  • Choosing the Right Phone – Quality vs. Flexibility

Angie Reed, a VoIP and Switchvox Cloud expert, will explain what your network needs to provide reliable phone service in the cloud and the questions you need to ask when you’re vetting Unified Communication (UC) vendors to make sure their service is the best fit for your needs.

What is Switchvox Cloud?

This webinar is an introduction to Switchvox Cloud which is:

  • Full-featured UC solution for SMB’s
  • Compatible with premise-based Switchvox
  • Mobile ready with support for iPad, Android, Blackberry including tablets and phablets

Click here to register for the webinar on Thursday, July 11th at 3 pm EST.

 

 

 

 

Wireless Networking Webinar Today from ADTRAN

June 26, 2013 by Nathan Miloszewski

Adtran NetVanta 7100 All-in-One UC Communications Platform

Today at 2 PM CDT ADTRAN is hosting the ACES ProCloud WiFi webinar to showcase their wireless networking solution to help you:

  • Win new client accounts
  • Improve customer retention
  • Increase your Monthly Recurring Revenue (MRR)

ACES ProCloud WiFi is the “industry’s first fully managed, business class Wi-Fi service” that “provides your customers with a “No Worry”, cloud-based wireless LAN solution.”

To learn about new service revenue opportunities, register here.

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