Q&A Session for Sangoma’s Zulu Webinar

February 20, 2018 by Ying-Hui Chen

Today’s Sangoma Cloud 9 Zulu webinar was a success! We had a lot of great interactions. If you missed the webinar, we hope you can join the upcoming Cloud 9 webinars! We’d also like to share the Q&A session with all of you who may have the same questions.

Q1: Is SMS only available while using SIP Station?

Answer: Either SIPStation or PBXact Cloud

Q2: Is there a way to hide the SMS button if you’re not using SIPSTATION?

Answer: If it is showing up, you need to disable it under the user or group in the Admin Panel

Q3: What is the charges for Zulu when not using PBXact?

Answer: The following can be stacked together to get the number you need. Ie. 40 users can purchase 2 x 20 user packs.

20 user (1 year license) – $199
1000 user (1 year license) – $1999

20 user (25 year license) – $399
1000 user (25 year license) – $3999

Q4: Is there an estimated date for the Beta period to end and the version release will be offered?

Answer: We are expecting to leave Beta in 4-6 weeks.

Q5: With the chat functionality being written on top of Let’s Chat, is the full API functionality of Let’s Chat available?

Answer: Good catch… I may not have heard of it, but that is what our devs are using. They think in the future they will have a documented API that you can use, but that is not a guarantee.

Q6: Can admins view interactions for other accounts, including previous calls, chats (including messages), etc.?

Answer: We do not have admin audibility at this time.

More Questions? Contact Brian Hyrek at [email protected] or 716-531-4318!

Refresh: Refurbished VoIP Phones that smell and work like new

by Ying-Hui Chen

Refresh is still going strong here at VoIP Supply and because we love to keep our readers posted on the latest, we want to share with you what we currently have stored in our Refresh warehouse!

In case you don’t yet know about Refresh, but you find yourself purchasing VoIP Phones you are missing out! It is our line of Refurbished used products including and mostly composed of IP Phones that are put through a 10 step-reconditioning process. Refresh products are examined, upgraded to latest firmware, set to defaults and repackaged before they are shipped to our customers.

Take a look at this video to learn more about Refresh before you check out our featured products below!

Grandstream GXP2140

This enterprise-grade IP Phone comes out of the box with advanced functionalities to help any business enhance their work environment. Users can access web applications in real time such as checking RSS news, weather and stocks. Other functions of the GXP2140 include dual Gigabit RJ45 ports, integrated PoE (Power over Ethernet) and Bluetooth.

GXP2140 Datasheet

Quick Features:

4 Line appearances
Support for G.722 HD Voice
4.3″ (480×272) TFT Color LCD Display
Dual Gigabit RJ45 Ports
Built-in auto sensing IEEE 802.3 af Power over Ethernet
Universal Power Supply Included
RJ9 headset port
Support for Electronic Hook Switch (EHS) with Plantronics Headsets

Polycom VVX 300

The VVX 300 is the phone to have if you are a small to medium business looking for a reliable IP Phone for a call center environment or cubicle workers. With support for 6 lines and HD Voice, this simple grayscale VoIP phone is robust and provides an intuitive user interface. Users can connect a corded headset to the RJ9 headset port in the back of the phone.

VVX 300 Datasheet

Quick Features:

Backlit grayscale graphical LCD (208 x 104)
6 line or speed dial keys
HD Voice up to 7KHz on all audio paths (Speaker, Handset, Headset)
2 x Ethernet 10/100 or GigE (VVX 310)
Asian character support
Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer
4-way navigation cluster with center “select” key
Supports VVX Expansion Module and VVX Color Expansion Module (Expandability up to 3 modules)
Skype for Business and Office 365 Cloud PBX interoperability (order “Skype for Business Edition” codes ending in “-019”)

Polycom VVX 500

This multimedia SIP phone supports 12 SIP lines and HD Voice. It is designed for any size business from small to enterprise with features that help enhance the experience of office workers such as the ability to manage calendars and view meeting reminders right on the phone’s display. The VVX 500 has a 3.5 inch touchscreen color display and has 2 USB ports for media and storage.

VVX 500 Datasheet

Quick Features:

12 lines (registrations)
Shared call/bridged line appearance
Screensaver and digital picture frame mode
On-screen virtual keyboard
Voicemail and video mail support
Dual USB ports (2.0 compliant) for media and storage applications
Dedicated RJ9 Headset Port
FTP/TFTP/HTTP/HTTPS4 server-based central provisioning for mass deployments

To find out more about Refresh or about Reclaim (our refurbished VoIP product buyback program) please contact Mike Rehac at [email protected]

8 Plantronics Manager Pro Features: Manage Your VoIP Headset with Ease!

February 19, 2018 by Ying-Hui Chen

VoIP headsets may be something that a lot of VoIP users barely notice until they are not working optimally; when they are affecting your productivity! With Plantronics Manager Pro, you are always ahead of the issues. Let’s check out some important features of the Manager Pro you should definitely take advantage of:

1. Empowering Productivity

Plantronics Manager Pro provides easy-to-use tools for IT managers to configure settings and update firmware for end users all from the Cloud. Proactively manage the performance of every Plantronics VoIP headset across the enterprise. That means uninterrupted productivity for end users.

2. Smarter Monitoring and Management

Plantronics Manager Pro offers a powerful web-based solution to configure settings and update audio device software and firmware. The cloud-based architecture offers predictive reporting tools to provide new insights into your communications environment.

3. Seamless Rollouts and Easy Adoption

Combined with Plantronics Hub, you can configure devices to be truly plug-and-play. Plantronics Manager Pro also creates reports on where and how VoIP headsets are being used, letting IT reach out to users who need additional assistance. The insights you will gain include asset analysis, usage analysis, conversion analysis, and acoustic analysis.

4. Streamline Settings and Updates

Policy-based management ensures that the user experience with each audio device is exactly within the parameters set by IT. Simply manage your device settings, firmware versions, and company regulatory compliance from the easy-to-read dashboard. You can apply these parameters companywide or to a specific user group.

5. Regulations and Compliance

Plantronics Manager Pro helps you keep up with industry regulations, governing communication devices. It allows your IT team to monitor acoustic protection features, set daily noise exposure levels, and lock those settings in all IP phone headsets.

6. Simplified Deployment

Plantronics Manager Pro integrates seamlessly with Plantronics Hub to provide consistent and easy configuration for each and every VoIP phone headset. Plantronics also provides pre-configured MSI installation packages to automatically connect the Plantronics Hub client to a tenant.

7. Worry-Free Permissions

Reduce IT backlog with the customizable permission! This gives you access to critical audio device settings or firmware deployments. You will also be able to give specific groups, such as customer service teams, access to information they need.

See Datasheet and Supported Devices

If you are interested in learning how you can use the manager pro in your business to improve the quality of service, or if you are interested in a trial, give us a call at 1-800-398-8647 today!

Valcom Acquired Keltron Corp to Expand Life-safety Event Management Portfolio

February 15, 2018 by Ying-Hui Chen

Feb. 14th – Valcom, a leading provider of emergency communication and VoIP paging system, acquired Keltron Corp., a provider of life-safety event management systems for colleges, university campuses, healthcare centers, and more.

These two companies will share technology, experience, and engineering but operate separately. This will help both Valcom and Keltron expand their product portfolio to provide customers with combined technologies.

“More resources will further the development of state-of-the-art systems that distribute the right message to the right people at the right time,” says Valcom CEO and Owner John Mason. “Both companies are committed to meeting customer and partner needs with the latest in technology as it pertains to life safety communication solutions.”

Communication has been playing an important role in healthcare and education industries. We are excited to see how these two companies will work together and bring more values to the customers!

Grandstream Introduced the GVC3210 NEW Video Conferencing!

by Ying-Hui Chen

Grandstream Network, an industry-leading manufacturer of IP voice & video, video surveillance, gateways, ATAs and IP PBX appliances, announced their latest innovative video conferencing solution – the GVC3210!

This conferencing endpoint is ideal for small to medium businesses who demand an easy-to-use video conferencing with robust features.

The GVC3210 is a powerful, multipoint conferencing system that can be paired with most video and web conferencing services. You can run this endpoint on the Android operating system and have full access to the Google Play Store.

Equipped with sophisticated Noise-Shield technology, the GVC3210 blocks out background noise to maximizes audio quality. The advanced 4-microphone array and a high-end 16M pixel CMOS sensor with ePTZ make it so easy for camera view adjustments.

Check out more unique features:

Sharp HD video resolutions up to 4k Ultra HD
Runs on Android 6.x operating system with full access to applications in the Google Play store
Built-in Bluetooth for use with Bluetooth speakers/ microphones, keyboards, data exchange, etc.
Integrated dual-band WiFi to pair with video and web conferencing service
Built-in 4-MIC array with beam-forming, support for external audio equipment and innovative Noise Shield technology
Advanced camera with 16M pixel CMOS sensor, 90 FOV wide angle lens and ePTZ for easy camera view adjustments
Support for Miracast wireless content sharing to share a presentation with conference attendees
Integrated 1x HDMI in, 2x HDMI out, and 2x USB

Call one of our VoIP consultants at 1-800-398-8647 for more information!

Netgear Released 28-Port Smart Cloud Switches with Remote Management Capabilities!

by Ying-Hui Chen

Netgear, Inc., a leading provider of VoIP networking devices, released their two new Smart Cloud Switches to offer even more capacity for growing businesses! These two switches are part of the award-winning Netgear Insight™ management solution.

NETGEAR Insight Managed Smart Cloud Switch (GC728X) is the first 28-port Gigabit Ethernet Switch from NETGEAR with anytime, anywhere remote/cloud management.

24 copper Gigabit Ethernet ports
2 SFP Gigabit Ethernet and 2 SFP+ 10G fiber ports
remote cloud manageability
advanced L2+/L3 Lite features

NETGEAR Insight Managed Smart Cloud Switch (GC728XP) is an Insight Managed 28-Port Smart Cloud Switch that offers Power-over-Ethernet (PoE+) with a healthy 390W power budget to better support the growing demand for PoE devices such as VoIP phones, IP Security Cameras, wireless access points, proximity sensors, door locks, and other IoT devices.

L3 static routing and full duplexing
non-blocking switching with 92Gbps line rate fabric, so you’ll get all the bandwidth you expect from its 26 ports of Gigabit and two ports of 10-Gigabit connectivity.

Stay tuned! These two new products will be available on our site soon!

Xorcom CompletePBX 5.0.39 Added Task Manager and Scheduled Backups!

by Ying-Hui Chen

Xorcom CompletePBX 5.0.39 Phone system management now includes a new task manager and scheduled backups (Admin -> System Settings -> Task Manager)!

The Task Manager controls the running of predefined tasks, either Ad-hoc scheduled or recurring. Now you are able to set script parameters by the user and a single script can be used by different tasks with different parameters.

Additionally, this version also includes intra-company outbound route which passes the internal caller ID to the next destination as is. (PBX -> External -> Outbound Routes)

Check out some fixes:

Unix time shown instead of system time in Reports -> Status -> Registration.
Fax detection failed to work on SIP trunks behind NAT in certain carrier setups.
The inbound route with the outbound route as destination always chooses the first option when more than one is available.
When adding DID from Extension module, the new inbound route will use MOH None ( Ringback ).

Learn more about Xorcom CompletePBX solutions HERE!

Digium Released NEW Asterisk-based A-Series VoIP Phones at ITExpo 2018!

February 14, 2018 by Ying-Hui Chen

Digium, the Asterisk Company, unveiled the A-Series IP phones at the ITExpo 2018 today! The This new series is a line of affordable desk phones for Asterisk-based systems.

These new VoIP phones are designed with the best value and high-quality components for budget-minded Asterisk users. The price point starts as low as US$59, each model includes a full-color display, HD Voice, and multi-line functionality.

The A-Series IP phones for Asterisk are the highest quality VoIP phones for the price and are backed by Digium, the creator, sponsor, and maintainer of the Asterisk project.

“Asterisk, the world’s most popular open source communications platform, is used by developers to create sophisticated, custom communications solutions, and low- or no-cost alternatives to proprietary phone systems. These systems often require budget-friendly IP phones, and the new A-Series phones for Asterisk fulfill that need,” said Charlie Wilson, director of developer products at Digium.

This new Digium A-Series VoIP phones for Asterisk include:

A30 – An executive-level gigabit phone with a 4.3-inch full-color display, 6 line registrations, 10 Rapid Dial/Busy Lamp Field (BLF) keys with up to 45 contacts, Power over Ethernet (PoE), and 10/100/1000BASE-T network ports.
A25 – A mid-level gigabit phone with two full-color displays, 4 line registrations, 6 Rapid Dial/Busy Lamp Field (BLF) keys with up to 30 contacts, Power over Ethernet (PoE), and 10/100/1000BASE-T network ports.
A22 – An entry-level gigabit phone with a 2.8-inch full-color display, 2 line registrations, Power over Ethernet (PoE), and 10/100/1000BASE-T network ports.
A20 – An entry-level value phone with a 2.8-inch full-color display, 2 line registrations, Power over Ethernet (PoE), and 10/100BASE-T network ports.

Stay tuned for more details!

“As a Digium partner, we are very excited to hear that they will be adding these new phones to their product line. These additional phones will broaden Digium’s portfolio in the competitive VoIP industry, giving them a stronger foothold in the market. “ – Paula Griffo, President, and CFO of VoIP Supply

Grandstream Released GWN.Cloud Beta: A Cloud Controller for WiFi APs!

February 13, 2018 by Ying-Hui Chen

Have you used any of Grandstream’s GWN series WiFi APs? You might be qualified for Grandstream’s new free beta testing for Cloud Controller for WiFi Access Points (APs), GWN.Cloud!

This new enterprise WiFi network management platform provides a secure, reliable and scalable management platform for Grandstream’s GWN series of WiFi APs. Installers and users can quickly deploy WiFi networks within seconds of scanning the device’s barcode and manage them easily through a mobile app or a web browser.

Check out some key features:

High reliability – 99.99% uptime
Virtually unlimited scalability with no restriction on the number of sites or WiFi APs being managed
Industry-leading end-to-end security with bank-grade TLS encryption and X.509 certificate authentication, coupled with the strong security features
Built-in Captive Portals with customizable landing pages for collection of access credential information
Real-time network monitoring and control tools, configurable alerts, and in-depth reports by network, AP, client and more
GWN.Cloud mobile app, available for iOS™ and Android™
GWN.Cloud service is free

Apply for this beta test at https://www.gwn.cloud/

Also, join our GWN Series webinar on Feb. 27th to learn all you need to know about the GWN Series of Networking Solutions. Click here to register now!

Q&A Session for Sangoma’s Zulu Webinar

Refresh: Refurbished VoIP Phones that smell and work like new

Grandstream GXP2140

Polycom VVX 300

Polycom VVX 500

8 Plantronics Manager Pro Features: Manage Your VoIP Headset with Ease!

1. Empowering Productivity

2. Smarter Monitoring and Management

3. Seamless Rollouts and Easy Adoption

4. Streamline Settings and Updates

5. Regulations and Compliance

6. Simplified Deployment

7. Worry-Free Permissions

Valcom Acquired Keltron Corp to Expand Life-safety Event Management Portfolio

Grandstream Introduced the GVC3210 NEW Video Conferencing!

Netgear Released 28-Port Smart Cloud Switches with Remote Management Capabilities!

Xorcom CompletePBX 5.0.39 Added Task Manager and Scheduled Backups!

Digium Released NEW Asterisk-based A-Series VoIP Phones at ITExpo 2018!

Grandstream Released GWN.Cloud Beta: A Cloud Controller for WiFi APs!

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