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If you already have our warranty or a technical support package, please call us right away at 866-885-4853.

If you do not have our warranty or a technical support package, please click here and a member of our technical support staff will get back to you as soon as they can.

Technical Support Options

Given the wide array of vendors, devices and protocols available, getting started with an IP Surveillance deployment, or adding new devices to your existing CCTV or IP surveillance system, can be a technical challenge. Deployment issues can vary depending on your network environment.

Our experienced IP surveillance and CCTV engineering staff has performed extensive platform interoperability testing with all of the products we sell, and can assist you with any technical hurdles which may arise. We offer several convenient and affordable support options, on a per-product basis.
 
Email Support
Basic Email Support Enhanced Email Support Premium Email Support Annual Email Support
  • Low $44.95-59.95 cost per item
  • 24-Hour Response Time
  • Unlimited 90-Day Support
  • Low $59.95-$74.95 cost per item
  • 4-Hour Response Time
  • Unlimited 90-Day Support
  • Low $89.95-$97.95 cost per item
  • 2-Hour Response Time
  • Unlimited 90-Day Support
  • Low $187.95-$281.95 cost per item
  • 2-Hour Response Time
  • Unlimited Support for one year
 
Phone Support
Basic Phone Support Enhanced Phone Support Premium Phone Support Annual Phone Support
  • Low $59.95-$79.95 cost per item
  • 24-Hour Response Time
  • Unlimited 90-Day Support
  • Low $79.95-$99.95 cost per item
  • 4-Hour Response Time
  • Unlimited 90-Day Support
  • Low $119.95-$129.95 cost per item
  • 2-Hour Response Time
  • Unlimited 90-Day Support
  • Low $249.95-$374.95 cost per item
  • 2-Hour Response Time
  • Unlimited Support for one year
Our VoIP Experts