Sangoma PBXact Cloud Call Center

Sangoma PBXact Cloud Call Center

In today's modern contact center, agent efficiency is the measure of profitability. Sangoma delivers a variety of software products designed to maximize productivity. Take your contact center to the next level with the Call Center Add On.

Sangoma PBXact Cloud Call Center Features

• Caller Announcements - Enrich a call-in customer's experience by periodically notifying them of theur position in the queue.
• Web CallBack - The Web Call Back Module gives you the ability to easily add an HTML "call me" box to your website. Customers simply insert their phone numner in to be connected with you or a specific destination.
• Queue Call Back - With the Queue Pro module, caller can optionally disconnect their call once they are placed into queue and retain their position. With Vitual Queues you can assign dynamic queue penalty rules to escalate calls based on the length of hold time.
• Music-On-Hold - Easily insert custom messaging in your IVR to greet your callers with special messaging and advise them of news.