Where did VoIP Supply’s Refresh line come from?

VoIP Supply has been a leader in VoIP equipment since 2004 when owner and CEO Ben Sayers realized that there was a high demand for VoIP equipment yet nowhere to purchase it. By end of year, VoIP Supply succeeded in becoming the top North American supplier of VoIP Equipment. Year over year, VoIP Supply saw an increase in business profitability and became the go to e-commerce site to purchase VoIP.  

But that did not mean Ben was satisfied. Now that customers had a way to purchase new VoIP equipment, he began to think of where all of the used VoIP equipment would go as companies started to replace existing infrastructure. Moreover, Ben understood that the cost of new VoIP hardware could be a big impact to small businesses and a big purchasing decision.

With that in mind came the idea of a refurbished line of VoIP equipment that would allow customers to purchase used VoIP equipment that was still in great conditions for a fraction of the cost of new equipment.

So the team got to work. By 2010 VoIP Supply officially implemented Refresh. A way to offer customers affordable VoIP equipment that would not break the bank, and better yet, a way to offer equipment that was reliable and warranty worth.  

Refresh Manager Mike Rehac expressed his thoughts on the roots of Refresh by saying,

“Our “Refresh” line was created because we wanted to meet the need for a low-cost alternative to new equipment while differentiating ourselves from the used and crummy product offerings being by our competitors.”

Rehac is in charge of anything Refresh at VoIP Supply. He makes sure that all the products are in working condition and that they look as good as new before they leave our warehouse.

“All Refresh products go through an exhaustive reconditioning process including feature/functionality testing, software upgrades, component replacement, repackaging, etc., and represent an exceptional value as they can be purchased for 25%-35% less than their new retail equivalent,” said Rehac.

Every Refresh product comes with a six month no questions asked guarantee. Customers can add an additional six months to the warranty for a minimal fee.

Refresh offers VoiP phones, switches, gateways and TDM cards as well as IP cameras.

Hand-in-hand with Refresh is our Reclaim line, of which Rehac is also in charge of.

Reclaim is our VoIP hardware  buyback program that gives anyone a chance to sell their gently used VoIP equipment for a fair market value and “reclaim” a portion of their original investment.

Reclaim has a simple 5-step process to get you on the way to selling your excess VoIP equipment for more than what other popular e-commerce sites can give you. To learn more about Reclaim, click here.

At VoIP Supply, refurbished VoIP equipment is something we do well. Whether it’s buying yours through Reclaim, or selling our own, we are proud to offer solutions for reconditioned VoIP equipment. We are delighted to help businesses across the world reduce their upfront costs in VoIP deployments while assuring that these same businesses are still getting quality products that won’t disappoint.

So if you are considering outfitting your office with VoIP,  don’t think twice about considering our Refresh line, trusted and backed by us 100%.

Youleidy Vega

Youleidy Vega has been with VoIP Supply since November of 2015. She started as eCommerce Business Specialist and was recently promoted to Product Marketing Specialist. She specializes in catalog management and making sure that customers are up to date with the latest VoIP solutions. Connect with her on LinkedIn

Share
Published by
Youleidy Vega

Recent Posts

Viking VoIP Emergency Phone E-1600-IP-EWP: Product Feature and How to Register with Sangoma PBXact

https://youtu.be/FE2kcF7KjgQ?si=inw4thEr2thxgGeL When it comes to security, you should never cut corners. Having something that you…

1 day ago

Watch Now: 2025 March VoIP News Update

https://www.youtube.com/watch?v=X2_HXAv73FI Your March VoIP News Update is out now! This month we showcase an awesome…

5 days ago

Did You Know:  New MS Teams-Certified Services, Products & Devices!

It is certainly no secret that leading platforms such as Microsoft Teams have grown in…

6 days ago

Snom M56 DECT Phone & M500 Base Station: Product Feature and How to Pair Devices

https://youtu.be/7_EIZKXqG3w?si=nvWqq8EAe58AJ6Dp Over the years, we have seen several advancements in DECT technology, and with that,…

2 weeks ago

How To: Prepare Your Business for Upcoming Tariffs in the VoIP Industry

With all of this talk about tariffs, we wanted to provide you with some information…

2 weeks ago

Fanvil i62 Outdoor Audio & Video Door Phone: How to SIP Register and Program RFID Card

https://youtu.be/y3X1PcrK6i8?si=qWPgzDNhhngcsk_a In today's world, security is one of the most important things to have for…

1 month ago