What is light, bright and can stop interruptions? Kuando Busylight that is!

Just like the name implies, the Kuando Busylight by Plenom is a light indicator that serves many purposes. First, it can be used to alert your colleagues when you are on a call so that they don’t walk in on you during a conversation. When on a call, the Busylight will light up sending a clear message to anyone in the office that you are on a call and should not be disturbed.

It is impolite to interrupt your coworkers when they are busy. It also looks very unprofessional when you are on an important call and someone comes into your office or near your cubicle shouting one thing or the next. Busylight indicators solve this issue with variants for both desk phone and softphone users.

Secondly, Busylight is also very helpful in reducing the number of missed calls. If PC’s do not have speakers, or if the headset is on the desk, employees are unable to hear calls as they come in. Missed calls not only reduce user satisfaction, but they also reduce customer service satisfaction.

With Busylight, every time a call or IM comes in, users are alerted with both an audible and visible blink. And if you still happen to miss a call, Busylight will provide a notification every four seconds until the missed call or IM is addressed. With right different ringtones to choose from, users can categorize calls by tone. Even better, Kuando Busylight will only play call notifications and will not play any other sound from the PC, so set up is a breeze because no audio settings are required, which means no IT support costs.

Benefits of Busylight:

• Prevents missed calls
• Unifies Communication
• Its software offers valuable hot key functions for easy call handling
• Provides visual presence to the open office so that interruptions are nonexistent

If your office is moving away from desk phones and embracing Microsoft Lync/Skype for Business or Cisco Jabber, don’t take on this challenge without the Kuando Busylight indicator. This valuable and cost effective solution is available in two designs: the Kuando Busylight Omega UC Presence Indicator and the Kuando Busylight Alpha UC Presence Indicator.
The Omega has been specifically designed with a bigger light for cubicle environments and open office plans. The Alpha has been designed to be used with monitors and/or laptops and has a smart click on/off system.

The Kuando Busylight is also available as a solution for use with the Jabra GN 9300 Series, Jabra Pro 9400 Series and Jabra LINK 850 and Jabra Motion Office.

For deskphone users, Plenom offers the Kuando Busylight Combi solution. The Combi is not compatible with softphones, or mobile devices because it is meant to indicate to others in the office when you are busy on your headset or deskphone. The Combi is compatible with 90% of all desk phones and headphones, so it is very likely that it will integrate smoothly with your current phone system.

But wait, there is more. Plenom also offers the Kuando Box, which connects to the desk phone and PC to unify user presence status in Microsoft Lync. Setup is as easy as 1,2,3. You simply download the software, connect the KuandoBox to the phone/ headset and PC and Whala, the desk phone status is unified with Lync. When an employee is on a call, Microsoft Lync will automatically update his/ her status to “On a call” as soon as the handset is lifted. This is of huge value to businesses where presence is important and can really add to work efficiency and team collaboration, when used correctly.

Applications that are compatible with Kuando Busylight include:

• Microsoft Lync & SfB
• Cisco Jabber
• ProCall 4+ Enterprise
• XPhone Unified Communications
• Swyx Softphone
• Go Integrator
• Anywhere365
• Go Connect
• Click2Dial
• Samsung Xchange
• Ucplus
• Five9
• Tanss
• DIALit
• UCware
• xCALLY

The Busylight Indicator is supported by Microsoft Lync 2010 or Microsoft Lync 2013, Cisco Jabber; Windows XP SP3, Vista Windows 7 or Window 8; .NET 3.5 framework.

Busylight Indicator is a great investment for many business settings, including call centers. They can help improve productivity, communication amongst the team and collaboration. Moreover, customer satisfaction can be largely increased when employees are picking up their calls the first time they come through. The Kuando Busylight Indicators are a reliable and cost effective solution for any business, big or small.

To find out more about the Kuando Busylight Indicators, please feel free to give our VoIP experts a call at 1-800-398-VoIP.