Q & A

What is a softphone? How does it work?

If you travel a lot or work offsite frequently and you haven’t heard about softphones, you are really missing out!

What is a softphone?

A Softphone is a software-based application that is usually available as an app on your smartphone or PC. It is mostly used as the main phone or an extension of a desk phone.

Softphones have become a more popular solution to remote workers as it eliminates the need to carry a physical phone with you when you work offsite. It is also a more efficient and convenient solution to connect onsite and offsite workers. 

Read here to learn more: Why Using Softphones Is a Better Solution for Remote Workers

How Does a Softphone Work?

There are two main forms of softphones: Desktop softphones and mobile softphones.

Desktop softphones allow users to access UC features right from their computers without a desk phone. Simply download a dedicated app from your computer, features like chats, visual voicemail, document sharing, and more will all be available to you.

Mobile softphones give you the ability to connect with your team through your mobile phone. Through a dedicated softphone app on your cell phone, you will be able to call, forward calls, receive voicemail and chat with coworkers just like using a desk phone in the office.  

What are the Softphone Options on the Market?

Many VoIP service providers now provide a softphone option with no additional fees. Once you purchase the service subscription, you can download the softphone application at no charge. 

With the softphone, you will be able to take advantage of all the phone features you expect from a desk phone through an app. Here are a few examples:

There are also stand-alone softphone options like ZoiPer, a softphone solution that’s compatible with several VoIP service providers and PBXs including Asterisk, Freeswitch, 3CX, and more. 

Check out these 20 Free Softphone Options available to you here!

Ying-Hui Chen

Ying-Hui ( Evy), has been working at VoIP Supply since November 2015. She is currently working in the Marketing Department helping with market research, SEO analysis/ tracking, email marketing and blogs. Connect with her on LinkedIn.

Share
Published by
Ying-Hui Chen
Tags: VoIP Service

Recent Posts

How To: How to Expand Your VoIP System with Gateways and Adapters

Growing pains don’t only happen to people, they happen to businesses too! It’s fantastic that…

1 week ago

Did You Know: Your Network Infrastructure Has to be Ready for New or Upgraded IP Paging

When looking into new or upgraded IP paging equipment, many people don’t realize that you…

2 weeks ago

Viking Panel Phone K-1900712LIPEWP: Product Feature and How to Register with Sangoma PBXact

https://youtu.be/Gex7e6jUGSA?si=ts4-9p6JlWS4ZsC8 If you need a rugged, reliable VoIP panel phone that auto-dials with ease, the Viking…

3 weeks ago

Viking VoIP Emergency Phone E-1600-IP-EWP: Product Feature and How to Register with Sangoma PBXact

https://youtu.be/FE2kcF7KjgQ?si=inw4thEr2thxgGeL When it comes to security, you should never cut corners. Having something that you…

3 weeks ago

Watch Now: 2025 March VoIP News Update

https://www.youtube.com/watch?v=X2_HXAv73FI Your March VoIP News Update is out now! This month we showcase an awesome…

4 weeks ago

Did You Know:  New MS Teams-Certified Services, Products & Devices!

It is certainly no secret that leading platforms such as Microsoft Teams have grown in…

4 weeks ago