This week, Grandstream and VoIP Supply hosted another successful webinar to talk about SLA and SCA features. We received a lot of great questions during the webinar that we’d like to share with all of you who might have missed it!
Recap the webinar with our presentation slides here and Q&A session below.
Q1: Does the SLA work with PRI?
A: Grandstream’s UCM PBX has a built-in PRI you can use. You can use SCA to monitor the lines. This method only works if each channel has a DID that is only directed to an extension. It’s pseudo monitoring, but there is no true trunk monitoring for PRI.
Q2: Can you have a private extension use SCA and not ring on incoming calls? For example you only want a few phones to ring on the lines but everyone else is able to pick up the line and dial out, or grab calls that are on hold?
A: If you don’t want it to ring, you just want to monitor, under “add private number”, you can disable the function. You can also uncheck ”allow origination from this” to block outgoing calls.
Q3: Call Park vs Monitored Call Park feature usage?
A: On your UCM, there’s no difference between these two. For GXP IP phones with a third-party PBX, we suggest using a monitored call park instead of call park.
Q4: If you change the VPK #1 from default does the phone continue to work? I thought VPK #1 always has to be default as the phone needs to know what account to dial and receive calls on.
A: It depends. VPK1 is typically tied to whatever the main account is. Avoid changing this. Please watch the recording for more details.
https://youtu.be/WsVpLUdxYuQ?si=g7Arw3u20MWfKq8q We're back with more VoIP News for April 2025! In this month's episode, we'll…
Growing pains don’t only happen to people, they happen to businesses too! It’s fantastic that…
When looking into new or upgraded IP paging equipment, many people don’t realize that you…
https://youtu.be/Gex7e6jUGSA?si=ts4-9p6JlWS4ZsC8 If you need a rugged, reliable VoIP panel phone that auto-dials with ease, the Viking…
https://youtu.be/FE2kcF7KjgQ?si=inw4thEr2thxgGeL When it comes to security, you should never cut corners. Having something that you…
https://www.youtube.com/watch?v=X2_HXAv73FI Your March VoIP News Update is out now! This month we showcase an awesome…