You may have noticed that almost everyone is texting around you, or, not surprisingly, maybe yourself is also one of the heavy text message users like me.
83% of American adults own mobile phones and three-quarters of them (73%) send and receive text messages. – According to PewResearch Center‘s research.
Why do so many people love SMS text messaging? Quick answer – it’s simple, clear and fast. Text messaging is a way to communicate privately and precisely. Compared to talking in person, it’s a better way to communicate without being heard by others around you.
Luckily things are different now. With a lot of businesses offering instant messaging customer service, I can contact them anytime and work on other things while waiting for the answers. Communication is easier than ever.
VoIP is your best way to give your customers a preferred way to communicate. VoIP service not only provides you instant messaging, chat and SMS tools but also integrates them all together in one place for easy management. You are able to message customers, your co-workers or employees right from your own desktop computer.
A quality customer service and efficient work environment start with VoIP service. Do you prefer SMS text messaging? What are your reasons? Share with us!
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