Categories: Small Business VoIP

Sangoma Cloud 9 SIPStation Webinar Q&A

We had a lot of interactions during our Cloud 9 SIPStation webinar today! We’d like to share the questions and answers with all of you. Whether you attended the webinar or not, you may find this useful!

And don’t forget to register for our next Cloud 9 webinar: FAXStaion! Click here to reserve your seat today!

Question 1: How does Sangoma define a Call Path?

Answer: Each purchased High Volume Voice Trunk will provide you the ability to make one simultaneous call into or out of your system. If you require multiple simultaneous calls, then you will need multiple trunks. You do not need a trunk for every DID. The exceptions to this are as follows:

  1.      Since Toll Free inbound calls are charged on a per-minute basis, they do not count as a concurrent call for your trunks. For example, if you have two trunks with us and have five inbound calls on your Toll Free number at the same time, you are still not using any of your High Volume Voice trunks, so you can still make or receive two normal calls.
  2.      If you have bursting enabled, you can optionally choose to pay a per-minute charge to burst beyond your call paths for both inbound and outbound calling. This lets you make and receive more simultaneous calls than your purchased trunks will support.

Question 2: Is VGA the only way to see the local monitor?

Answer: It depends on the configuration of your hardware. Since there are various configurations that you may have I am unable to provide a definitive answer to this.

Question 3: Will SIP Station work with any PBX?

Answer: It is specifically designed for FreePBX/PBXact systems, but will work with any Asterisk based system.

It will also work with other phone systems, but we are unable to help or assist with setting the service up on those systems.

Question 4: How many data centers do you have?

Answer: We have 2 data centers (one in Milwaukee and one in Phoenix). We also have multiple providers going into each one for further resiliency.

More Questions? Contact Brian Hyrek at bhyrek@voipsupply.com or 716-531-4318!

Ying-Hui Chen

Ying-Hui ( Evy), has been working at VoIP Supply since November 2015. She is currently working in the Marketing Department helping with market research, SEO analysis/ tracking, email marketing and blogs. Connect with her on LinkedIn.

Share
Published by
Ying-Hui Chen

Recent Posts

Did You Know? VoIP Products Are Leading the Charge in Green Tech with Energy Efficiency?

In our gadget-loving, planet-hugging era, businesses are on the hunt for solutions that boost productivity…

4 days ago

Watch Now: 2024 October VoIP News Update

https://youtu.be/d167qfC_qCk?si=DVchHuXW_UT5dD8l Your October VoIP News Update is here! Tune in to get all the latest…

1 week ago

How To: How to Secure Your IP Paging System

Paging Dr. Smith, Clean Up Aisle 2, Johnny Report to the Office, Lost Car Key…

2 weeks ago

Shift from NEC to Sangoma: Powerful On-Prem Solutions for Business Webinar | October 2024

https://youtu.be/G8fuKPL8fSs?si=MIOeKuJM8S09K8px The time has come to make a switch from NEC, but we understand that…

2 weeks ago

October Hardware Roundup

S33 DECT Handset: Offers exceptional voice clarity and reliable connectivity for uninterrupted conversations. With durable…

2 weeks ago

Q&A: What Role Does Encryption Play in Protecting VoIP Communication?Q&A: 

I don’t know about you but when I heard the word encryption, I would think…

2 weeks ago