Categories: Q & A

VoIP Q&A: Polycom SoundStation IP 5000 Conference Phone

Questions about VoIP devices and services are regularly submitted to VoIPSupply.com through a technical support ticket or via the “Ask The Expert” tab on our product pages.

We respond to these requests directly but more often than not, this Q & A would be helpful for lots of other folks.

Below are your VoIP questions answered – Real questions from real people just like you.

Q: How do you connect two calls to make a conference call [Polycom IP 5000] whether they call in or we call out? 

A:   The Polycom SoundStation IP 5000 Conference Phone is a 1-line SIP phone that allows you to create conferences with up to two other groups or, callers.

There’s a couple of ways to host a conference:

  1. Use the “Confrnc” soft key (top row of buttons with functions that display on the screen above)
  2. Or, when you already have an active call and a call on hold, use the “Join” soft key

After you set up the conference, you then have 3 options:

  1. Place the conference call on hold
  2. Split the conference call into two calls on hold
  3. Hang up and end the conference call and your connection

Now that the basics are out of the way lets get to your two scenarios.

Scenario #1: Both Conference Parties Call-In

You’ll be using the “Join” soft key in this example:

  • When the first caller calls you, place them on hold.
  • When the second caller calls you, press the “Join” soft key
  • You’ve now just created a conference call with the second caller (active call), the first caller (the held call), and yourself (you’ve been there all along).

Scenario #2: You Call Both Parties to Set Up Conference Call

You’ll be using the “Conference” soft key in this example:

  • Call the first party.
  • Press the “Confrnc” soft key. This places this active call on hold
  • Dial the number of your second party
  • Press the “Send” soft key.
  • When the second party answers, press the Confrnc soft key to join all parties in the conference

Need More IP 5000 Feature Info?

For all the detailed features and functions, check out the Polycom IP 5000 User Guide.

Don’t Talk Over My Shoulder – Echo Cancellation

What’s so great about the IP 5000, it’s been around for a few years now, you ask? One reason is the echo cancellation because, as this funny Polycom vid points out, you don’t want your calls to sound like someone’s talking over your shoulder:

IP 5000 Overview

For a more detailed overview of the IP 5000, watch our video here:

Stay Tuned

Check back next time for more VoIP Q & A.

Thanks for your questions!

Nathan Miloszewski

Nate is VoIP Supply's former Content Marketing Manager.

View Comments

  • It doesn't appear that there is a place to use a headphone on the Polycom IP5000 for a time when you might want a more personal call in the room instead of on speakers - is that correct?

    • Hi Doris, Thanks for your comment. That's correct. Unfortunately, Polycom IP 5000 doesn't have a port for a headphone.

Share
Published by
Nathan Miloszewski

Recent Posts

Watch Now: 2025 February VoIP News Update

https://youtu.be/N-lzdnATPgk?si=DSbuMOrj16Vm4B1v Your February VoIP News Update is here! up first this month is the brand-new…

3 days ago

LINKVIL by Fanvil W610H & W710H IPCT Multi-Cell Solution Webinar

https://youtu.be/n5ixmNJo62A?si=iJZ9FBON2586xgpG It's time to unleash mobility with LINKVIL by Fanvil's new multi-cell solution! This webinar…

3 days ago

How To: Upgrade & Save Money on IP Paging in Educational Environments

Before I was in digital marketing, I was a teacher. For 7/12 years I taught…

2 weeks ago

Snom D815 SIP Phone Product Feature Video & How to Connect to WiFi

https://youtu.be/kHJZnDYyQQ8?si=2ZLrtFUrnnidxWoq See the Snom D815 SIP Phone like never before in this exclusive Product Feature…

3 weeks ago

AudioCodes SBCs Receive FIPS 140-3 Certification: A Milestone in Secure Communications

AudioCodes Session Border Controllers (SBCs) have achieved a significant milestone by obtaining the FIPS 140-3…

4 weeks ago

Introducing Fanvil V66 Pro & V62 Pro: The Future of Flexibility with Bluetooth Cordless Handsets Webinar

https://youtu.be/i7c5v_wGpAY?si=wD9KrJ9gHXfUXjH2 Sit back, relax, and learn everything you need to know about the new Fanvil…

4 weeks ago