Plantronics Clarity 340 Is going End of Life (EoL) Immediately

July 13, 2018 by Ying-Hui Chen

Plantronics today announced that their Clarity 340 handset is going end of life effective immediately. This UC handset is ideal for enterprise workers who face collaboration issues due to hearing, vision, or dexterity challenges. For non-headset users, the Clarity 340 utilizes the power of PC communications and allows users who are specifically focused on making phone calls to connect via USB for the ultimate softphone solution.

Amplified 40dB audio with DCP digital sound processing
Built-in, full duplex speakerphone for high-quality audio with hands-free convenience
Easy to read color display screen
Standard 12-key telephone dial pad with a mute button

If you are interested in the Clarity 340, call our VoIP consultants at 1-800-398-8647 for pricing and availability!

What’s the replacement for the Clarity 340

For those who are searching for a replacement, we recommend the Calisto 240, a portable USB handset for PC communications. This device has wideband audio and a noise-canceling microphone in a familiar handset design.

LCD screen for easy call ID viewing and menu navigation
Wideband and noise-canceling microphone offer the best PC audio available
Built-in, full duplex personal speakerphone
SoundGuard provides protection against audio spikes

Broadvoice Named 2018 Unified Communications Product of the Year Winner

July 12, 2018 by Ying-Hui Chen

Broadvoice, an award-winning provider of hosted voice, unified communications (UC) and SIP Trunking services for businesses, announced that Broadvoice b-hive has been awarded a 2018 Unified Communications Product of the Year!

“It gives me great pleasure to honor Broadvoice as a 2018 recipient of TMC’s Unified Communications Product of the Year Award for its innovative product, Broadvoice b-hive,” said Rich Tehrani, CEO, TMC. “Our judges were very impressed with the ingenuity and excellence displayed by Broadvoice and its groundbreaking work on the b-hive solution.”

Broadvoice b-hive is a Unified-Communications-as-a-Service (UCaaS) and virtual contact center platform, which delivers cloud communications capabilities to small and medium businesses. This unique UC solution brings together powerful cloud PBX, UC and collaboration features with the virtual contact center in one platform that’s connected to Broadvoice’s secure, redundant network and hosting infrastructure.

Congratulations Broadvoice, we are very excited about this great news! If you’d like to learn more about Broadvoice solutions, visit Broadvice’s page or contact our VoIP experts at 1-800-398-8647 today!

Spectralink WiFi Phones Solve your Healthcare Communication Challenges

July 11, 2018 by Ying-Hui Chen

Communication is at the heart of patient-centered health care. Without a dedicated communication system, many hospitals and clinics struggle to provide the best care possible to their patients effectively. That’s where Spectralink Clinical Devices come into play!

Spectralink’s WiFi phones have helped many healthcare providers like yours solve communication challenges. Here are three of the most common ones that we address:

SIP phones vs VoIP phones: What’s the difference?

by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: How to eliminate static on my Plantronics Savi W740. Today, we have more new real questions and answers from VoIP users just like you.

What’s the Difference Between SIP phones and VoIP phones?

Q: I am not very familiar with SIP phones vs VOIP phones. Is VoIP phone designed to work independently, or as a handset for a softphone? Could a VoIP phone work autonomously without the need for direct connection to a computer?

Unfortunately, the issue we are experiencing with our currentPolycom phones is that they are basically too intelligent! Our staff daily even sometimes hours switch stations. and currently, they are having to re-verify credentials when they log into a new station so they can pair with the associated phone

A: SIP and VoIP are synonymous to a degree. All SIP is VoIP but not all VoIP is SIP. SIP is a particular protocol. There are more protocols that are VoIP. Skype for Business is a prime example. Skype is not SIP, that is why we specify a device for Skype for Business.

Yes, for sure! A workstation computer does not control the call, the PBX does.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

More from: Q & A Ying-Hui Chen voip phones

[Podcast] VoIP Fulfillment and Provisioning with VoIP Supply

July 9, 2018 by Ying-Hui Chen

We are featured in the Telecom Reseller Podcast again! This month, our Channel Manager, Don Stefanie, talks about how VoIP Supply offers provisioning services that saves VARs, service providers and customers time and money. Listen to the podcast and learn more about the VoIP Supply’s provisioning service now!

VoIP Supply’s provisioning service includes PBX provisioning, system configuration, PCI card configuration, wireless access point configuration and installation, and much more! Here are just some of the benefits you can enjoy from provisioning with the VoIP Supply team:

Prevent out of the box failure and major customer disappointments with comprehensive tests
Offer better and more successful installations to be competitive – just like other bigger players
Save your valuable time and money to focus on growing your core business

Learn more about VoIP provisioning service here.

Plantronics Completed the 2 Billion Polycom Acquisition

July 3, 2018 by Ying-Hui Chen

Back in late March this year, Plantronics announced the acquisition of Polycom, a multinational VoIP provider for video, voice, and content communication collaboration. Today, Plantronics finally completed this 2 billion acquisition deal, with approximately $1.6 billion in cash and 6.35 million Plantronics shares.

The combined company offers integrated solutions including headsets, software, desk phones, video and audio conferencing solutions and more.

We are thrilled to hear this news and looking forward to seeing how this partnership will benefit more VoIP users! Learn more about Polycom and Plantronics here.

How to Avoid Bad VoIP Shopping Experiences (4 Tips included!)

by Ying-Hui Chen

We all love shopping online! According to BigCommerce, 95% of Americans shop online at least yearly. Where else can you shop at midnight, without waiting in a line or even in your pajamas?

However, as the number of online stores continues to grow, so does the number of bad shopping experiences, especially for tech products like VoIP hardware! Therefore, today, we are going to share some useful tips that will help you avoid bad VoIP shopping experiences:

VoIP Hardware Shopping Checklist

#1 Brand New vs Refurbished

Are you looking to purchase a brand new VoIP phone or a refurbished one? The prices can be very different! If you decided to go with the refurbished equipment, there are a few things you would want to consider, including the device condition, default settings, and more. Read our blog to learn more: Refurbished Phone Checklist: 5 Factors to Consider

#2 Warranty

Check with the seller to see if they provide warranty for the equipment you are interested in buying. The warranty can really come in handy and save you a lot of trouble and money when your hardware doesn’t work the way you expected!

“We receive many questions about troubleshooting VoIP hardware that was purchased from some random website. One piece of advice that I would give is, don’t just make a purchase because it’s the cheapest price, this could be a costly mistake for your business. If that equipment isn’t provisioned properly and you don’t have support, you could be looking at thousands of dollars lost as well has hundreds spent on support.” – Mary Cheney, Marketing Supervisor at VoIP Supply

#3 Provisioning & Tech Support

If you are not a technician and don’t know much about VoIP, make sure your provider or the website you purchase from offers tech support! There are many VoIP providers and website out there that only sell you the devices solely but don’t install, provision, or assist you when you encounter any technical issues.

#4 Hidden Cost

Are you looking at the total price? Is there something you have to pay separately in order to make your equipment function correctly? Some providers and websites sell the pieces or service separately so they can attract you with a lower price but then after you may be asked to pay extra fees to make it work.

The bottom line is – don’t just buy VoIP hardware from any website! Chances are they won’t work. Buy from an accredited VoIP company like VoIP Supply to ensure the best VoIP shopping experience! How’s your VoIP shopping experience? Share with us!

What are FXS and FXO ports? What are they used for?

June 29, 2018 by Ying-Hui Chen

Editor’s Note: This article was originally posted in October 2015 and has been fully updated for accuracy and comprehensiveness in June 2018.

If you are researching into deploying a VoIP Telephony System on your own for the first time, you are probably seeing FXS and FXO acronyms all over the place. When you’re new to VoIP learning it can be very difficult. Hopefully, we can help to make a little sense of FXS/FXO for you.

What is an FXS port?

FXS stands for foreign exchange subscriber. An FXS port is an interface that connects station devices such as your phones or PBX to a VoIP adapter.

FXS is an RJ11 port that connects internally to an analog office phone or fax machine. Think of the S as meaning a station or a cubicle. Any FXS port is going to connect to an analog DEVICE and the cable from the port to the device will never leave the building.

Now, on to the FXO ports…

What is an FXO port?

FXO stands for foreign exchange office. An FXO port is an interface that connects your Plain Old Telephone Service (POTS) line to a VoIP adapter.

It designates a telephone signaling interface that receives POTS (plain old telephone service). Um… ok. Let’s put it this way, FXO is a port that will connect a device to an outside telephone line. Think “O” for “Outside”. Picture an RJ11 wall jack that connects to a box in your basement which is connected to the line from your house to the nearest telephone pole on your street. Any RJ11 port on a device that is headed towards that wall jack is an FXO port. It connects your device to the “outside” world or your local area telephone “office”.

What is an FXO/FXS port used for?

These ports are used to allow you to connect your analog phones to a VoIP system. An FXS port helps you connect your analog fax machine to your VoIP phone system; an FXO port enables you to use analog telephone lines with your VoIP phone system.

An FXO/FXS VoIP Adapter and Gateway

FXS and FXO ports are important when dealing with VoIP adapters and VoIP Gateways. The number of telephones, PBX systems or PSTN lines you are looking to connect to a VoIP adapter or gateway determines how many of each port you will need.

An FXS gateway is used to connect your traditional telephones and fax machines to a VoIP Phone system; an FXO gateway is used to connect your VoIP phone system to your PSTN lines.

VoIP Failover

In the event of failure, the most critical phone systems should have a failover feature so phone calls or faxes may continue during the downtime. You can still make telephone calls via the POTS line. Also, you can use the FXO port to make free local calls on your PSTN line.

VoIP Basics for Beginners

June 28, 2018 by Ying-Hui Chen

WHAT ARE VOIP PHONES?

SIP stands for Session Initiation Protocol. It is a communications protocol for integrating multimedia communication sessions. VoIP (Voice over Internet Protocol) phones, also known as SIP phones, are IP (Internet Protocol) telephones that enable your internet service provider to integrate basic phone capabilities with web, email, online chat and more through IP network.

In our VoIP Phone Guide, we discuss in details about how to choose the type of VoIP phones that will fit your needs in terms of the features, functions, etc.

Note that not all headsets are compatible with your VoIP phones, so be sure to check out the compatibility guide and VoIP headset guide before you purchase!

CAN I USE A REGULAR PHONE WITH VOIP?

Absolutely! A VoIP adapter, or ATA, is a device that converts analog voice signals into digital IP packets for transport over an IP network. It can also convert digital the IP packets in analog voice streams.

Standard VoIP adapters connect to analog telephones via an FXS port. The VoIP adapter then connects to your Local Area Network (LAN) via an Ethernet cable and an RJ45 port. Some VoIP ATAs also feature an FXO port so you can connect to the PSTN. See how a VoIP adapter works in our free guide!

TYPES OF VOIP SERVICE

On-Premise vs Hosted VoIP Service

Once you’ve decided to switch to a VoIP system. The first thing you’ll need to consider is which deployment is best for your organization. There are three typical options:

A Hosted VoIP Service – Have a VoIP service provider host your VoIP phone system off-site
An On-Premise Phone System – Host and maintain your own VoIP system
A Hybrid Phone System – Combine both hosted and on-site solutions

Learn more about the types of VoIP systems here!

Finding your ideal service provider doesn’t have to be a hassle, follow our guide here to avoid risky providers and find the right level of service you need.

VOIP NETWORK EQUIPMENT

VoIP Gateway

A VoIP gateway is a piece of hardware that bridges an IP network and the PSTN. Depending on where the voice traffic originates, it will convert the voice traffic into the proper form for receipt by the destination network.

There are two main types of gateways: Analog and Digital. Follow our VoIP gateway guide, you will be able to find the right solution for your application!

Do I Need a Session Border Controller?

A Session Border Controller (SBC) is a powerful user agent device that sits at a point of demarcation for SMB and Enterprise businesses to provide services such as call control, security, interoperability and voice optimization. An SBC offers:

Unique Inspection capabilities and encryption to protect against attacks.
The ability to connect to multiple carriers and select which carrier to route a call through based on call cost ( cut down your phone bills!)
Sophisticated call processing algorithms to improve your call quality

Check out our SBCs guide to learn about the types of SBCs and important features.

MORE TO CONSIDER

WiFi Phones vs DECT Phones

Wireless VoIP phone frees you from the constraints of wires. These VoIP phones either have a built-in WiFi or DECT transceiver unit that connects to an access point or base station. If you need a wireless solution, you have to decide which type of wireless VoIP phone is right for you. WiFi VoIP Phones or DECT VoIP Phones? Download our free wireless VoIP guide to find out!

IP Paging and IP Cameras

Depends on your industry and organization, there might be some other VoIP equipment you would want to consider. For example, some educational institutions need an IP paging system to stay connected with their students, parents, and faculty; some nursing facilities require secure IP cameras to ensure patient safety.

Ready to learn more? Download our VoIP guides for specific topics and keep learning!

How to Eliminate Static On My Plantronics Savi W740

June 27, 2018 by Ying-Hui Chen

Time for our Mom’s calling Q&A again! Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help.

Last week, we talked about: How to Set Polycom VVX Series Volume to a Persistent Level, this week, we are going to tackle the static issue on the Savi W740 VoIP headset! Let’s get to it:

4 Areas to Check When You Experience Static on the Savi W740Headset

Q: I am using a Plantronics Savi W740 headset and I keep experiencing static on the headset. It is attached to a Polycom VVX media phone. What can I do?

A: There are some areas you can check to find the possible cause.

Test the VoIP headset on another same model phone just to make sure the issue is from the headset, not from the phone.
Check the settings on the base. It should be set to “A”. If there is still static occurring try another channel on the headset base.
On the Polycom VVX menu settings under Menu > Basic > Headset, ensure that both Plantronics EHS and Headset Memory is enabled. After you save the settings, please reboot the phone.
If the problem remains, run through this document for troubleshooting: https://bit.ly/2Kq3MPb

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

What’s the replacement for the Clarity 340

Top 3 Healthcare Communication Challenges and Solutions

Challenge 1: Retrieving patient records is a time-consuming process

Challenge 2: Personal smartphone use increases potential security risks

Challenge 3: Lack of efficient team coordination

More Unique Features from Spectralink PIVOT Series:

What’s the Difference Between SIP phones and VoIP phones?

STAY TUNED

VoIP Hardware Shopping Checklist

#1 Brand New vs Refurbished

#2 Warranty

#3 Provisioning & Tech Support

#4 Hidden Cost

What is an FXS port?

What is an FXO port?

What is an FXO/FXS port used for?

An FXO/FXS VoIP Adapter and Gateway

VoIP Failover

WHAT ARE VOIP PHONES?

CAN I USE A REGULAR PHONE WITH VOIP?

TYPES OF VOIP SERVICE

VOIP NETWORK EQUIPMENT

VoIP Gateway

Do I Need a Session Border Controller?

MORE TO CONSIDER

WiFi Phones vs DECT Phones

IP Paging and IP Cameras

4 Areas to Check When You Experience Static on the Savi W740Headset

STAY TUNED

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