How to Upgrade the Free Version of 3CX Phone System to a Commercial Version?

August 7, 2018 by Ying-Hui Chen

3CX provides call switching, routing, and queueing. The web-based interface makes the configuration and management as easy as a breeze! With 3CX phone systems, you are able to monitor phone status simply from a web browser. While the free version of 3CX is popular, many people are looking to upgrade to one of the commercial versions for more advanced capabilities. How? It’s fairly easy. Let’s take a look!

3CX Free version vs paid version: What are the differences?

3CX is priced as an annual license/subscription based on the number of simultaneous calls you need. The free version gives you the capability to handle up to 16 simultaneous calls for free for one year, including hosting.

All editions provide basic functionalities such as web-based configuration and status indication, auto attendant, unified communications. However, the paid versions of 3CX give you more advanced features such as advanced real time queue statistics, advanced agent statistics, call back feature, and more.

How to upgrade from the free version of 3CX to a commercial version

You can easily upgrade your free version of the 3CX software through a unique activation license key provided to you via email after your purchase. You can then apply it directly from the 3CX admin GUI configuration.

Updates are instantaneous after you apply them. They are based upon the maximum number of concurrent calls you will have on your solution, and can be easily upgraded to a higher amount of simultaneous calls if needed. Once again, changes are done via the web GUI and are instantaneous.

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Star2Star Received the 2018 TMC Labs Innovation Award

August 3, 2018 by Ying-Hui Chen

Star2Star Communications, a leading provider of unified communication solutions, announced that they received the 2018 TMC Labs Innovation Award. The award recognizes Star2Star’s innovative technologies for collaboration solutions, UCaaS, and call center technology that create the future of unified communications.

“We are proud to be recognized by INTERNET TELEPHONY magazine for the 2018 TMC Labs Innovation Awards,” said Michelle Accardi, President and Chief Revenue Officer at Star2Star. “Star2Star places the highest importance on providing a complete Full Spectrum Communications Solution for businesses. We leverage our innovative solutions to unify voice, video, mobile, chat, fax, and other features, into a single system that can adapt to business needs.”

Congratulations to the team at Star2Star for this great honor! We are looking forward to serving more customers with innovative solutions in the future!

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Fact vs Fiction: Can I Get VoIP Through My Internet Provider? (Infographic)

August 1, 2018 by Ying-Hui Chen

Recently, we have received many questions about getting VoIP service from an existing Internet service provider. We have seen some of the following questions,  can I bundle a VoIP phone system through their Internet provider? Will the process be easier? What do I need to be aware of?

If you are asking the same questions, be sure to read this article before it’s too late! We are going to share some facts from the three most common fictions.

Can I Get VoIP Through My Internet Provider?

Fiction #1: All I need is an Internet connection for VoIP to work

Fact: While you do need the Internet to make VoIP calls, it is more complicated than just that! Aside from the Internet connection, you will also need to consider the VoIP hardware, your calling habits, types of VoIP service you want to have (on-premise or hosted), and much much more! See a full list of VoIP requirements here.

If you are new to VoIP, we recommend you visit our website and download our most comprehensive FREE VoIP guides to learn more about VoIP before you make any decisions. If you’re still confused, then give us a call at 1-800-398-8647!

Fiction #2: I have the Internet service already so it’s easier to bundle my VoIP phone system through my existing Internet Provider.

Fact: It might seem easier to bundle a phone solution directly through your existing Internet provider; however, it can be a long-term headache if your provider is not a VoIP expert. Be sure to consult with your provider first to make sure they are experienced and able to offer the best value solutions.

Also, sometimes the bundle solutions from Internet providers might not be the best deals in terms of service quality, technical support, and pricing. So look carefully – consult, compare, and evaluate!

Most recently we had a customer purchase their VoIP phones through their internet service provider and that provider locked the phones, meaning they cannot be resold for fair market value. They are looking for new service because they are not happy, they had to purchase all new phones, an expense they would not have had to worry about had they done a little homework.

Fiction #3: My Internet provider should know everything Internet-related so they must be VoIP experts.

Fact: Yes, your internet service provider provides your “Internet service”, but that does not mean they are an expert in the VoIP industry. The Internet is an indispensable element to make VoIP work but, keep in mind, VoIP is more than just an Internet connection. Therefore, it is best to work with a VoIP-specialized team with years of experiences in the VoIP field!

Learn more about VoIP

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Sangoma Webinar: Unified Communications for the User and Business Owner

July 31, 2018 by Ying-Hui Chen

Unified Communications (UC) system is not a stranger to most VoIP users. But do you really understand what it means for a user and a business owner?

A UC system combines all the various communication platforms together to improve efficiency and teamwork. Join Sangoma’s latest webinar on August 15th, 7am and 4pm Central time to learn about Unified Communications and how it is changing the way companies communicate and work.

During the webinar, they will discuss:

  • What is UC and why is it important
  • How does UC reduce costs in your business?
  • How does UC increase productivity?
  • What are some of the tools associated with UC?

Ready to Register? Click here to reserve your seat now!

More from: VoIP Education Ying-Hui Chen Sangoma Unified Communications

Sangoma Has Been Recognized as one of the Top 10 VoIP Solution Providers of 2018

by Ying-Hui Chen

Sangoma Technology, a leading Voice and Unified Communication full solution provider, is excited to announce that they have been awarded one of the Top 10 VoIP Solution Providers of 2018 by Enterprise Networking Magazine!

Sangoma has been consistently evolving and innovating based on customer and market demands over the years and they expect to continue to add new features to their unified communications platform in the future.

“We have grown well in excess of industry norms by listening to our customer’s needs; our strong history of consistent growth and profitability, and our leading experience in UC enable us to offer the best combination of functionality/stability and price for unified communications solutions to today’s businesses”  remarks Bill Wignall, CEO of Sangoma Technologies.

Learn more details here.

Congratulations Sangoma! We are very proud to be part of this significant achievement and look forward to serving more customers with best VoIP solutions.

More from: Small Business VoIP Ying-Hui Chen Sangoma VoIP Service

Patton SmartNode Gateways Comparison: SN4170 vs SN5570

July 30, 2018 by Ying-Hui Chen

Choosing an ideal gateway can be a daunting task, especially when there are many similar solutions on the market. In this article, we’ll compare two popular VoIP gateways from Patton: SN4170 and SN5570 Gateways and help you pick the right gateway that works for you!

The SN4170 PRI Gateway Series

Ideal Users: Small to mid-sized organizations and service providers/ integrators

  • Small-to-medium-sized enterprises looking for effective ways to bridge PBX systems on multiple sites or connect them to a public Internet telephony service.
  • Service providers and network integrators looking for a gateway that matches up to ISDN standards in terms of features and quality.

What’s the difference between the SN4170 and the SN4171 VoIP gateways?

The SN4170 and the SN4171 provide similar features, however, the SN4171 offers an increased memory for users who have higher demands. If you are currently using the SN4170 and would like to have extra memory, you can easily upgrade to the SN4171.

A Basic SN4170 Application

The SN4170 gateway comes with advanced VoIP and security features for your seamless network integration. This device provides the T1/E1 PRI port that can be configured to be TE or NT, so you can easily connect your PSTN line or an ISDN PRI PBX. See the diagram below for a typical setup:

The SN5570 ESBC + Router

Ideal Users: SIP Trunk service providers and network integrators

  • SIP Trunk service providers – the SN5570 serves as a service demarcation point with the separate config domain feature where the local administrator can only modify configuration settings facing the LAN PBX.
  • Service providers and network integrators looking for a VoIP gateway that matches up to ISDN standards and solves SIP to SIP interoperability issues.

A Basic SN5570 Application

The SN5570 can be used as an Enterprise Session Border Router (ESBR) or as a VoIP gateway/router. This device provides excellent VoIP, IP QoS and security features for your network integration. Like the SN4170, all PRI ports on the SN5570 are configurable to be TE or NT, so that you can connect your PSTN line and an ISDN PRI PBX. Here’s a typical setup diagram:

SmartNode SN4170 vs SmartNode SN5570

Like every Trinity SmartNode, the SN4170 and the SN5570 VoIP gateways include the built-in WEB Wizard for fast and easy configuration. Both of these devices convert your PSTN to SIP and support up to 30 simultaneous VoIP calls. Also, Cloud support is offered on both devices. However, comparing to the SN4170, the SN5570 provides more advanced functions and features including:

  • Acts as an IP router for IP routing, QoS, VPN, and more
  • Supports WAN access with Failover to Cell Network via USB
  • Supports Transcoding for up to 16 SIP-to-SIP calls
  • More advanced VoIP security features

Check out this chart below to compare these two modules side by side:


Learn More Now

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Nextiva Adds New Sales-Focused Office in Silicon Valley

July 26, 2018 by Ying-Hui Chen

Nextiva, a leading VoIP service provider based in Scottsdale, Arizona, announced that they opened a new location in Silicon Valley! This new west location is located at 5201 Great America Pkwy in Santa Clara, California and it is the first of a multi-office expansion for Nextiva.

“The opening of Nextiva West is a natural fit for our company, and an exciting development as we celebrate 10 years in business,” says co-founder and CEO Tomas Gorny. “While we will always keep our headquarters in Arizona, we are actively seeking out new markets in which to expand our team to serve our clients better than ever before.”

Congratulations, Nextiva! We are excited about this great news and look forward to seeing more partners continue to expand and serve more clients closer and better!

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Yealink Won 2018 Global Growth Excellence Leadership Award

by Ying-Hui Chen

Yealink, a global leading UC solution provider, today announced that they have been recognized with the 2018 Global Growth Excellence Leadership Award by Frost & Sullivan, a growth consulting company focused on helping their clients achieve transformational growth.

This award recognizes Yealink for its 1st place market leadership position in the SIP deskphone world with an effective and sustainable strategy, outstanding growth, compelling price and performance value, superior customer service, and more.

Congratulations, Yealink! We are honored to partner with an award-winning manufacturer that’s committed to providing the highest performance solutions to our customers at all times.

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Grandstream GVC3202 With Google Hangouts: Do I need to order the IPVideoTalk Subscription?

July 25, 2018 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: SIP phones vs VoIP phones: What’s the difference? Today we are going to talk about the GVC3202 and Google Hangouts. Let’s get to it!

Using Grandstream GVC3202 With Google Hangouts

Q: If I will be using the GVC3202 with Google Hangouts do I still need to order the IP VideoTalk subscription?

A: If you are only using the Grandstream GVC3202 with Google Hangouts, you don’t need to order the IPVideoTalk subscription. However, if you want to bridge the calls between IPVideoTalk and Hangouts, yes you will need it.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

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How to Change the Wallpaper on the Yealink CP960

by Steve Lopian

Note: This article has been updated on July 25th, 2018

In the past, I have written blogs about the importance of customizing your workplace. One of the best ways to do this is bringing in pictures from home, and even changing the wallpaper on your deskphone!

This process usually falls into the category of “basic” when dealing with most IP phones, and the same goes for the Yealink CP960. The only difference is this is a conference phone, and not like;y to be on your desk!

What I thought was cool is that even though this is a conference phone, and most likely to be used by several different people around the office, it is still fully customizable. Everything from the wallpaper to the ringtone to so much more!

For this blog, we will table how to change the wallpaper because that is a pretty popular thing when it comes to the customization of your phone. The CP960 will give you a list of preloaded wallpapers to choose from. If you would like to upload your own image, you will have to do that from the phone’s Web GUI, so it might be best to contact your Systems Administrator for help on that.

How to Change the Wallpaper on the Yealink CP960cp960

One thing that I will tell you is that the phone screen size is 5 inches or 720×1280. So when choosing a customer phone for this phone, make sure it will fit! In any case, if you want to keep it simple and use one of the preloaded images, then just follow these easy steps:

  • Tap Settings from the home screen
  • Tap Display from the Basic block
  • Tap Wallpaper
  • The touch screen will then display the current-used wallpaper with alternative built-in backgrounds on the bottom of the touch screen
  • Select a desired wallpaper from the built-in wallpaper list
  • Tap Set wallpaper

How to upload your own wallpaper on the Yealink CP960?

If you’d like to use your own image, you will have to upload your image from the back end. Read the “Customizing Your Phone” section in this guide to learn more: Yealink CP960 User Guide

  • In your Upload Wallpaper field, click Browse to find the image you want to use from your computer
  • Click Upload to start uploading

And that’s it! With something this simple, why not a little variety to your conference room? Just get ready for it to be a different background each time you use your Yealink CP960!

Do you have a Yealink CP960 in your conference room? If not, what conference phone do you use? We want to know!

More from: Basic VoIP How-To's Steve Lopian Yealink

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