Grandstream GVC3202 With Google Hangouts: Do I need to order the IPVideoTalk Subscription?

July 25, 2018 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: SIP phones vs VoIP phones: What’s the difference? Today we are going to talk about the GVC3202 and Google Hangouts. Let’s get to it!

Using Grandstream GVC3202 With Google Hangouts

Q: If I will be using the GVC3202 with Google Hangouts do I still need to order the IP VideoTalk subscription?

A: If you are only using the Grandstream GVC3202 with Google Hangouts, you don’t need to order the IPVideoTalk subscription. However, if you want to bridge the calls between IPVideoTalk and Hangouts, yes you will need it.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

More from: Q & A Ying-Hui Chen Grandstream

How to Change the Wallpaper on the Yealink CP960

by Steve Lopian

Note: This article has been updated on July 25th, 2018

In the past, I have written blogs about the importance of customizing your workplace. One of the best ways to do this is bringing in pictures from home, and even changing the wallpaper on your deskphone!

This process usually falls into the category of “basic” when dealing with most IP phones, and the same goes for the Yealink CP960. The only difference is this is a conference phone, and not like;y to be on your desk!

What I thought was cool is that even though this is a conference phone, and most likely to be used by several different people around the office, it is still fully customizable. Everything from the wallpaper to the ringtone to so much more!

For this blog, we will table how to change the wallpaper because that is a pretty popular thing when it comes to the customization of your phone. The CP960 will give you a list of preloaded wallpapers to choose from. If you would like to upload your own image, you will have to do that from the phone’s Web GUI, so it might be best to contact your Systems Administrator for help on that.

How to Change the Wallpaper on the Yealink CP960

One thing that I will tell you is that the phone screen size is 5 inches or 720×1280. So when choosing a customer phone for this phone, make sure it will fit! In any case, if you want to keep it simple and use one of the preloaded images, then just follow these easy steps:

Tap Settings from the home screen
Tap Display from the Basic block
Tap Wallpaper
The touch screen will then display the current-used wallpaper with alternative built-in backgrounds on the bottom of the touch screen
Select a desired wallpaper from the built-in wallpaper list
Tap Set wallpaper

How to upload your own wallpaper on the Yealink CP960?

If you’d like to use your own image, you will have to upload your image from the back end. Read the “Customizing Your Phone” section in this guide to learn more: Yealink CP960 User Guide

In your Upload Wallpaper field, click Browse to find the image you want to use from your computer
Click Upload to start uploading

And that’s it! With something this simple, why not a little variety to your conference room? Just get ready for it to be a different background each time you use your Yealink CP960!

Do you have a Yealink CP960 in your conference room? If not, what conference phone do you use? We want to know!

Refresh Line of Refurbished VoIP Phones: Quality, Durability, Cost Savings

July 24, 2018 by Youleidy Vega

As Senior Product Marketing Specialist at VoIP Supply, I manage a large part of the products that are on our website and have close contact with top VoIP Phone manufacturers on a regular basis. I also have great communication with our inside sales team who are constantly on the phones meeting the needs of our customers.

This combination makes me well aware of 1. What customers are seeking in an IP phone and 2. What makes a great VoIP phone. That is why I’m a proud ambassador of our Refresh product line of refurbished products. I know that it offers top quality phones with features and durability that customers want, and with the added bonus of a less-than-market-value price tag. If you ask me, that’s a triple win!

Oh, and don’t let me forget that Refresh products come with a full six month warranty to secure your purchase because we stand behind our Refresh line.

This month, I want to share with you my top three Refresh VoIP phones. These are some of our top selling refurbished phones currently in stock.

Polycom VVX 410 $107.00 VS $183.00

The VVX 410 features 12 lines and High Definition (HD) voice. This is a Gigabit device for the professional worker who could benefit from Unified Communications (UC) features and integration with third-party productivity applications.

Quick Features:

12 Line appearances
Polycom HD Voice
3.5″ (320×240) Backlit Color LCD
Dual Gigabit RJ45 Ports
RJ9 headset port
Built-in auto sensing IEEE 802.3 af Power over Ethernet
Optional 48V DC power supply (not included)

Polycom IP 6000 $359.99 VS $489.00

The IP6000 conference phone is the conference phone for small or midsize conference rooms. Echo cancellation with full-duplex technology and automatic gain control that automatically adjusts the microphones sensitivity are just a few of the features that make this conference phone stand out from the rest.

Quick Features:

Polycom HD Voice for high-fidelity calls at up to 14 kHz
Polycom’s patented Acoustic Clarity Technology
12-foot microphone pickup
Strong, robust SIP software – leveraging the most advanced SIP endpoint software in the industry, with advanced call handling, security, and provisioning features
Robust interoperability – compatible with a broad array of SIP call platforms
High-resolution display – enables robust call information and multi-language support

Cisco SPA303G $42.99 VS $91.99

The Cisco SP 303 is a basic IP phone for the common uses. It would not surprise me if you have seen this phone in the common areas of a hospital or office. This is a three line desktop phone that is interoperable with a large list service providers and IP telephony leaders.

Quick Features:

3-line business-class IP phone
Connects directly to an Internet telephone service provider or to an IP private branch exchange (PBX)
Dual switched Ethernet ports, speakerphone, caller ID, call hold, conferencing, and more
Easy installation and highly secure remote provisioning, as well as menu-based and web-based configuration
Supports both Session Initiation Protocol (SIP) and Smart Phone Control Protocol (SPCP) with the Cisco Unified

Still not sure what Refresh is about? Check out this video!

For questions or for help finding your Refresh match, call one of our solutions consultants at 1-800-398-8647.

New! Join VoIP Supply’s Monthly VoIP Reseller Webinar Series

by Ying-Hui Chen

To help our partners stay on top of VoIP and better serve their customers, the VoIP Supply team created a recurring webinar series where you will learn new product announcements, promotions and much much more!

Starting August 2018, join VoIP Supply every 4th Thursday of the month at 2 PM EST to get your dose of VoIP reseller updates!

Sneak Peak – During the webinars, you will learn about…

First-hand new product releases
Reseller exclusive VoIP promotions
What’s new in the VoIP Industry
VoIP selling tips to win more deals
Much more!

To learn more about VoIP Supply’s partner program, visit our website: https://www.voipsupply.com/partner-program

Plantronics Transitions SupraPlus to EncorePro 500 Series

July 23, 2018 by Ying-Hui Chen

To ensure that customers have access to the best products, solutions, and services, Plantronics periodically discontinue older versions of their VoIP headsets. Recently Plantronics announced that they are going to transition the SupraPlus to the EncorePro 500 Series.

Due to the success of the EncorePro 500 series, Plantronics is retiring the SupraPlus Series. The last order date will be January 31, 2019 and the last shipment date will be March 31, 2019 or while supplies last. Need more details? Contact our VoIP experts at 1-800-398-8647.

The EncorePro 500 Series

The EncorePro 500 Series is a fully integrated audio solution that focuses on all-day comfort, built-in call management, and advanced noise cancellation. These headsets are designed for customer service center and professional offices. See more features:

Flexible unibody boom
Aircraft-grade aluminum joints
Laser-welded construction
Noise-canceling microphone
3-in-1 convertible
Learn more about EncorePro 500 Series!

From Skype for Business to Microsoft Teams: What do I need to know?

July 18, 2018 by Ying-Hui Chen

As Microsoft rolls Skype for Business into Microsoft Teams, a lot of questions and concerns emerge. What do I need to do? How do I plan this transition? VoIP Supply has your answer!

Skype for Business to Microsoft Teams Webinar Series

Join our webinar series co-hosted with Yealink and TetraVX on August 14th to get all your questions answered! This webinar series has two sessions:

The Transition from Skype for Business to Teams (End Users) – August 14th 4 PM
- When you should start planning the switch
- Will your existing hardware work?
- What are my options?
Transition your customer with ease from SFB to Teams (Resellers) – August 14th 2 PM
- What you need to start telling your customers
- How to make the transition as smooth as possible
- Resources to go out to your customers to help them plan

Limited seats only, so register early!

Polycom RealConnect Service Supports Microsoft Teams Now!

by Ying-Hui Chen

After being acquired by Plantronics earlier this month, Polycom recently announced that their Polycom RealConnect Service now supports Microsoft Teams, a digital hub that brings conversations, content, and apps together in one place (including Skype for Business).

Polycom continues to expand its portfolio of audio and video solutions for Microsoft Teams. Polycom Trio and Polycom MSR Skype Room System both support Microsoft Teams as well. This really shows Polycom’s commitment to Microsoft solutions.

“Polycom is going ‘all in’ to create the best Microsoft Teams experiences across a full and growing range of communications devices and solutions, and something I see expanding to the full Plantronics family of solutions,” said Joe Burton, president and chief executive officer, Plantronics.

What Polycom Products Support Microsoft Teams Now?

Polycom RealConnect will support Microsoft Teams meetings. Users will be able to meet Microsoft Team users in video and share content.
Polycom Trio supports Microsoft Teams meetings and calls by running the Teams application for phones, offering a consistent user experience.
Polycom MSR (Polycom’s Skype Room System) supports Microsoft Teams video meetings.

Learn more about Polycom phones here.

This is an exciting breakthrough from Polycom solutions! We look forward to see more seamless integrations from our partners in the future.

VoIP Hardware Roundup July 2018: AND Smart IP Button, Snom D120, and more!

July 16, 2018 by Ying-Hui Chen

It’s time to wrap up what new VoIP hardware we have this month again! Last month, we introduced a couple new IP phones and an expansion module from VTech and Grandstream. This July, we have a lot more interesting new innovations from some of our top brands. Let’s take a peek!

Advanced Network Devices Smart IP Button

What is a Smart IP Button (IPBTN)? It’s a device that allows you to instantly make a call to a preset phone/ extension or trigger an alert such as a lockdown message with just a simple push on the button!

The Smart IP Button connects to your existing data networks with Power over Ethernet (PoE) and you can easily mount it under a table, desk, or in any discrete location for emergency use!

IPBTN comes in handy or even saves lives for many facilities in need of mass notification functionality, including education, healthcare, banking, government, and more. This device comes in two versions, with and without InformaCast, an emergency mass notification system that sends critical messages to on-premises devices and mobile users.

See Datasheet Here!

Easy to use
Connect the button directly to the network with a standard network cable
HTTP support
SIP enabled

Snom D120 Entry Level Desk Phone

Looking for a basic VoIP phone that simply works? You have more options now! Snom just released their latest entry-level addition to Snom’s D-series IP phones: The D120.

This is a fundamental telephony designed for large installations in hotels or healthcare locations. The straightforward design and features really captured many of our customers’ hearts! The D120 will begin shipping in early August.

Learn more in the datasheet.

2 SIP identities
Low power consumption (PoE)
Backlit graphical display
360° degree call/message indicator
4 context-sensitive function keys + 5 function keys

Plantronics Calisto 7200 Bluetooth Speakerphone

Enjoy a 360-degree microphone coverage with Plantronics Calisto 7200 speakerphone! This new innovation from Plantronics draws a lot of attention from small conferencing users who demand crystal-clear audio.

The Calisto 7200 features USB and Bluetooth connectivity and active background noise reduction with acoustic echo cancellation. The touch-sensitive controls make it so easy to answer/end and mute your calls. Learn more here!

Volume on PC or smartphone
PC wideband audio and digital signal processing (DSP)
Plantronics Manager Pro software-as-a-service

See datasheet here.

Grandstream Wave Free Softphone Application

by Steve Lopian

It’s safe to say that Grandstream has become a very popular name in the VoIP community and their catalog of products continues to grow. Grandstream is continually releasing new products like PBX’s, IP phones, gateways, door cameras and even cordless VoIP phones!

But one thing that we feel may be flying too low on everyone’s radar is their free (yes free) softphone application! The Grandstream Wave.

If your business is already using Grandstream products, and you have an office that is always on the go, then you are going to want to watch this video!

Having this application on your Apple or Android device allows you to take your desk phone with you wherever you go! It’s easy to use and packed with features!

Our senior VoIP expert Brian Hyrek took some time out of his day to sit down in the lab and play around with the Grandstream Wave and he had nothing but great things to say! Most notably, Brian was impressed with how easy the application was to use!

So, if you are already setup and using a Grandstream PBX, then take a look at this review video for a quick overview of its user interface and functionality!

Do you already use the Grandstream Wave? Or do you prefer a different softphone application? Let us know in the comments!

Microsoft Releases the Free Version of Microsoft Teams to Compete with Slack

July 13, 2018 by Ying-Hui Chen

Microsoft Corporation announced that they will release a free version of Microsoft Teams to compete with Slack, a free app pioneer that allows users to try before upgrading them to a paid version.

This free version of Teams is intent to attract small firms and groups of coworkers who don’t want to pay for the commercial Office 365 subscriptions, at least initially.

What does the free version of Microsoft Teams offer?

The free version is available in 40 languages and it supports up to 300 users, unlimited chat messages and search capabilities with 10GB of team file storage plus 2GB per person for personal storage.

Once the free version of Teams upgrades to paid Office 365 plans, users will get more storage and access to more of Microsoft’s cloud-based apps.

The free version also offers:

Built-in audio and video conferencing for individuals, groups, and full teams
Integrated Word, Excel, PowerPoint, and OneNote apps
Unlimited integrations with more than 140 business apps such as Evernote and Trello

Is Microsoft Teams free version for my business?

The free version of Microsoft Teams certainly is appealing, but you would want to make sure that the free version is enough for your business!

Remember, there are other VoIP service options that don’t cost that much but will ensure you have all the functionalities your business needs. Contact our VoIP experts at 1-800-398-8647 for a free consultation today to discuss further!

Grandstream GVC3202 With Google Hangouts: Do I need to order the IPVideoTalk Subscription?

Using Grandstream GVC3202 With Google Hangouts

STAY TUNED

How to Change the Wallpaper on the Yealink CP960

How to Change the Wallpaper on the Yealink CP960

How to upload your own wallpaper on the Yealink CP960?

Refresh Line of Refurbished VoIP Phones: Quality, Durability, Cost Savings

Polycom VVX 410 $107.00 VS $183.00

Polycom IP 6000 $359.99 VS $489.00

Cisco SPA303G $42.99 VS $91.99

New! Join VoIP Supply’s Monthly VoIP Reseller Webinar Series

Plantronics Transitions SupraPlus to EncorePro 500 Series

The EncorePro 500 Series

From Skype for Business to Microsoft Teams: What do I need to know?

Skype for Business to Microsoft Teams Webinar Series

Polycom RealConnect Service Supports Microsoft Teams Now!

VoIP Hardware Roundup July 2018: AND Smart IP Button, Snom D120, and more!

Advanced Network Devices Smart IP Button

Snom D120 Entry Level Desk Phone

Plantronics Calisto 7200 Bluetooth Speakerphone

Grandstream Wave Free Softphone Application

Microsoft Releases the Free Version of Microsoft Teams to Compete with Slack

What does the free version of Microsoft Teams offer?

Is Microsoft Teams free version for my business?

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