Sangoma Has Been Recognized as one of the Top 10 VoIP Solution Providers of 2018

July 31, 2018 by Ying-Hui Chen

Sangoma Technology, a leading Voice and Unified Communication full solution provider, is excited to announce that they have been awarded one of the Top 10 VoIP Solution Providers of 2018 by Enterprise Networking Magazine!

Sangoma has been consistently evolving and innovating based on customer and market demands over the years and they expect to continue to add new features to their unified communications platform in the future.

“We have grown well in excess of industry norms by listening to our customer’s needs; our strong history of consistent growth and profitability, and our leading experience in UC enable us to offer the best combination of functionality/stability and price for unified communications solutions to today’s businesses”  remarks Bill Wignall, CEO of Sangoma Technologies.

Learn more details here.

Congratulations Sangoma! We are very proud to be part of this significant achievement and look forward to serving more customers with best VoIP solutions.

Patton SmartNode Gateways Comparison: SN4170 vs SN5570

July 30, 2018 by Ying-Hui Chen

Choosing an ideal gateway can be a daunting task, especially when there are many similar solutions on the market. In this article, we’ll compare two popular VoIP gateways from Patton: SN4170 and SN5570 Gateways and help you pick the right gateway that works for you!

The SN4170 PRI Gateway Series

Ideal Users: Small to mid-sized organizations and service providers/ integrators

  • Small-to-medium-sized enterprises looking for effective ways to bridge PBX systems on multiple sites or connect them to a public Internet telephony service.
  • Service providers and network integrators looking for a gateway that matches up to ISDN standards in terms of features and quality.

What’s the difference between the SN4170 and the SN4171 VoIP gateways?

The SN4170 and the SN4171 provide similar features, however, the SN4171 offers an increased memory for users who have higher demands. If you are currently using the SN4170 and would like to have extra memory, you can easily upgrade to the SN4171.

A Basic SN4170 Application

The SN4170 gateway comes with advanced VoIP and security features for your seamless network integration. This device provides the T1/E1 PRI port that can be configured to be TE or NT, so you can easily connect your PSTN line or an ISDN PRI PBX. See the diagram below for a typical setup:

The SN5570 ESBC + Router

Ideal Users: SIP Trunk service providers and network integrators

  • SIP Trunk service providers – the SN5570 serves as a service demarcation point with the separate config domain feature where the local administrator can only modify configuration settings facing the LAN PBX.
  • Service providers and network integrators looking for a VoIP gateway that matches up to ISDN standards and solves SIP to SIP interoperability issues.

A Basic SN5570 Application

The SN5570 can be used as an Enterprise Session Border Router (ESBR) or as a VoIP gateway/router. This device provides excellent VoIP, IP QoS and security features for your network integration. Like the SN4170, all PRI ports on the SN5570 are configurable to be TE or NT, so that you can connect your PSTN line and an ISDN PRI PBX. Here’s a typical setup diagram:

SmartNode SN4170 vs SmartNode SN5570

Like every Trinity SmartNode, the SN4170 and the SN5570 VoIP gateways include the built-in WEB Wizard for fast and easy configuration. Both of these devices convert your PSTN to SIP and support up to 30 simultaneous VoIP calls. Also, Cloud support is offered on both devices. However, comparing to the SN4170, the SN5570 provides more advanced functions and features including:

  • Acts as an IP router for IP routing, QoS, VPN, and more
  • Supports WAN access with Failover to Cell Network via USB
  • Supports Transcoding for up to 16 SIP-to-SIP calls
  • More advanced VoIP security features

Check out this chart below to compare these two modules side by side:


Learn More Now

Nextiva Adds New Sales-Focused Office in Silicon Valley

July 26, 2018 by Ying-Hui Chen

Nextiva, a leading VoIP service provider based in Scottsdale, Arizona, announced that they opened a new location in Silicon Valley! This new west location is located at 5201 Great America Pkwy in Santa Clara, California and it is the first of a multi-office expansion for Nextiva.

“The opening of Nextiva West is a natural fit for our company, and an exciting development as we celebrate 10 years in business,” says co-founder and CEO Tomas Gorny. “While we will always keep our headquarters in Arizona, we are actively seeking out new markets in which to expand our team to serve our clients better than ever before.”

Congratulations, Nextiva! We are excited about this great news and look forward to seeing more partners continue to expand and serve more clients closer and better!

Yealink Won 2018 Global Growth Excellence Leadership Award

Yealink, a global leading UC solution provider, today announced that they have been recognized with the 2018 Global Growth Excellence Leadership Award by Frost & Sullivan, a growth consulting company focused on helping their clients achieve transformational growth.

This award recognizes Yealink for its 1st place market leadership position in the SIP deskphone world with an effective and sustainable strategy, outstanding growth, compelling price and performance value, superior customer service, and more.

Congratulations, Yealink! We are honored to partner with an award-winning manufacturer that’s committed to providing the highest performance solutions to our customers at all times.

Grandstream GVC3202 With Google Hangouts: Do I need to order the IPVideoTalk Subscription?

July 25, 2018 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: SIP phones vs VoIP phones: What’s the difference? Today we are going to talk about the GVC3202 and Google Hangouts. Let’s get to it!

Using Grandstream GVC3202 With Google Hangouts

Q: If I will be using the GVC3202 with Google Hangouts do I still need to order the IP VideoTalk subscription?

A: If you are only using the Grandstream GVC3202 with Google Hangouts, you don’t need to order the IPVideoTalk subscription. However, if you want to bridge the calls between IPVideoTalk and Hangouts, yes you will need it.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

How to Change the Wallpaper on the Yealink CP960

Note: This article has been updated on July 25th, 2018

In the past, I have written blogs about the importance of customizing your workplace. One of the best ways to do this is bringing in pictures from home, and even changing the wallpaper on your deskphone!

This process usually falls into the category of “basic” when dealing with most IP phones, and the same goes for the Yealink CP960. The only difference is this is a conference phone, and not like;y to be on your desk!

What I thought was cool is that even though this is a conference phone, and most likely to be used by several different people around the office, it is still fully customizable. Everything from the wallpaper to the ringtone to so much more!

For this blog, we will table how to change the wallpaper because that is a pretty popular thing when it comes to the customization of your phone. The CP960 will give you a list of preloaded wallpapers to choose from. If you would like to upload your own image, you will have to do that from the phone’s Web GUI, so it might be best to contact your Systems Administrator for help on that.

How to Change the Wallpaper on the Yealink CP960cp960

One thing that I will tell you is that the phone screen size is 5 inches or 720×1280. So when choosing a customer phone for this phone, make sure it will fit! In any case, if you want to keep it simple and use one of the preloaded images, then just follow these easy steps:

  • Tap Settings from the home screen
  • Tap Display from the Basic block
  • Tap Wallpaper
  • The touch screen will then display the current-used wallpaper with alternative built-in backgrounds on the bottom of the touch screen
  • Select a desired wallpaper from the built-in wallpaper list
  • Tap Set wallpaper

How to upload your own wallpaper on the Yealink CP960?

If you’d like to use your own image, you will have to upload your image from the back end. Read the “Customizing Your Phone” section in this guide to learn more: Yealink CP960 User Guide

  • In your Upload Wallpaper field, click Browse to find the image you want to use from your computer
  • Click Upload to start uploading

And that’s it! With something this simple, why not a little variety to your conference room? Just get ready for it to be a different background each time you use your Yealink CP960!

Do you have a Yealink CP960 in your conference room? If not, what conference phone do you use? We want to know!

Refresh Line of Refurbished VoIP Phones: Quality, Durability, Cost Savings

July 24, 2018 by Youleidy Vega

As Senior Product Marketing Specialist at VoIP Supply, I manage a large part of the products that are on our website and have close contact with top VoIP Phone manufacturers on a regular basis. I also have great communication with our inside sales team who are constantly on the phones meeting the needs of our customers.

This combination makes me well aware of 1. What customers are seeking in an IP phone and 2. What makes a great VoIP phone. That is why I’m a proud ambassador of our Refresh product line of refurbished products. I know that it offers top quality phones with features and durability that customers want, and with the added bonus of a less-than-market-value price tag. If you ask me, that’s a triple win!

Oh, and don’t let me forget that Refresh products come with a full six month warranty to secure your purchase because we stand behind our Refresh line.

This month, I want to share with you my top three Refresh VoIP phones. These are some of our top selling refurbished phones currently in stock.

Polycom VVX 410 $107.00 VS $183.00

The VVX 410 features 12 lines and High Definition (HD) voice. This is a Gigabit device for the professional worker who could benefit from Unified Communications (UC) features and integration with third-party productivity  applications.

Quick Features:

  • 12 Line appearances
  • Polycom HD Voice
  • 3.5″ (320×240) Backlit Color LCD
  • Dual Gigabit RJ45 Ports
  • RJ9 headset port
  • Built-in auto sensing IEEE 802.3 af Power over Ethernet
  • Optional 48V DC power supply (not included)

Polycom IP 6000 $359.99 VS  $489.00

The IP6000 conference phone is the conference phone for small or midsize conference rooms. Echo cancellation with full-duplex technology and automatic gain control that automatically adjusts the microphones sensitivity are just a few of the features that make this conference phone stand out from the rest.

Quick Features:

  • Polycom HD Voice for high-fidelity calls at up to 14 kHz
  • Polycom’s patented Acoustic Clarity Technology
  • 12-foot microphone pickup
  • Strong, robust SIP software – leveraging the most advanced SIP endpoint software in the industry, with advanced call handling, security, and provisioning features
  • Robust interoperability – compatible with a broad array of SIP call platforms
  • High-resolution display – enables robust call information and multi-language support

Cisco SPA303G $42.99 VS $91.99

The Cisco SP 303 is a basic IP phone for the common uses. It would not surprise me if you have seen this phone in the common areas of a hospital or office. This is a three line desktop phone that is interoperable with a large list service providers and IP telephony leaders.

Quick Features:

  • 3-line business-class IP phone
  • Connects directly to an Internet telephone service provider or to an IP private branch exchange (PBX)
  • Dual switched Ethernet ports, speakerphone, caller ID, call hold, conferencing, and more
  • Easy installation and highly secure remote provisioning, as well as menu-based and web-based configuration
  • Supports both Session Initiation Protocol (SIP) and Smart Phone Control Protocol (SPCP) with the Cisco Unified

Still not sure what Refresh is about? Check out this video!

For questions or for help finding your Refresh match, call one of our solutions consultants at 1-800-398-8647.

New! Join VoIP Supply’s Monthly VoIP Reseller Webinar Series

To help our partners stay on top of VoIP and better serve their customers, the VoIP Supply team created a recurring webinar series where you will learn new product announcements, promotions and much much more!

Starting August 2018, join VoIP Supply every 4th Thursday of the month at 2 PM EST to get your dose of VoIP reseller updates!

Sneak Peak – During the webinars, you will learn about…

  • First-hand new product releases
  • Reseller exclusive VoIP promotions
  • What’s new in the VoIP Industry
  • VoIP selling tips to win more deals
  • Much more!

To learn more about VoIP Supply’s partner program, visit our website: https://www.voipsupply.com/partner-program

Reserve your seat now!

Plantronics Transitions SupraPlus to EncorePro 500 Series

July 23, 2018 by Ying-Hui Chen

To ensure that customers have access to the best products, solutions, and services, Plantronics periodically discontinue older versions of their VoIP headsets. Recently Plantronics announced that they are going to transition the SupraPlus to the EncorePro 500 Series.

Due to the success of the EncorePro 500 series, Plantronics is retiring the SupraPlus Series. The last order date will be January 31, 2019 and the last shipment date will be March 31, 2019 or while supplies last. Need more details? Contact our VoIP experts at 1-800-398-8647.

The EncorePro 500 Series

The EncorePro 500 Series is a fully integrated audio solution that focuses on all-day comfort, built-in call management, and advanced noise cancellation. These headsets are designed for customer service center and professional offices. See more features:

  • Flexible unibody boom
  • Aircraft-grade aluminum joints
  • Laser-welded construction
  • Noise-canceling microphone
  • 3-in-1 convertible
  • Learn more about EncorePro 500 Series!

Learn More about the EncroPro 500 Series

From Skype for Business to Microsoft Teams: What do I need to know?

July 18, 2018 by Ying-Hui Chen

As Microsoft rolls Skype for Business into Microsoft Teams, a lot of questions and concerns emerge. What do I need to do? How do I plan this transition? VoIP Supply has your answer!

Skype for Business to Microsoft Teams Webinar Series

Join our webinar series co-hosted with Yealink and TetraVX on August 14th to get all your questions answered! This webinar series has two sessions:       

 

Limited seats only, so register early!    

  • Featured Posts

  • Popular Posts

  • Read Our Feed

  • Latest

  • VoIP Post Categories

  • Archives