Sangoma Released New Zulu UC 3!

September 14, 2018 by Ying-Hui Chen

Sangoma is excited to announce that Zulu UC 3 desktop integration is now available! Designed to work with FreePBX and PBXact business communication systems, Zulu UC unifies the most popular business communication tools & applications enhancing user productivity and mobility. If you are currently using Zulu UC 2, you can download Zulu UC 3 and upgrade your PBX module.

With Zulu UC, you are able to make and receive phone calls directly from your laptop or desktop computer and stay connected with your colleagues through with 1:1 instant messaging or create rooms for project collaboration.

Other popular features include:

  • Presence control
  • File transfer
  • Screen-sharing
  • Much More!

Sangoma also introduced its Zulu UC Mobile Application that allows you to take your phone extension with you on your iOS or Android device! Zulu UC Mobile is now in BETA.

Where Does Digium Switchvox Fit?

A Digium Switchvox phone system is known for its powerful full feature set and its web-based, real-time management system. As Switchvox gains more popularity among small to medium-sized businesses, this unique phone system relentlessly improves to meet the requirements of a wide range of users. Will Digium Switchvox fit your organization? Let’s find out!

Who Are Digium Switchvox’s Ideal Users?

Digium Switchvox is designed to meet the unique needs of many businesses, the four most ideal users being call centers, education, healthcare, and professional service:

Call Centers

Digium Switchvox provides advanced features such as Call Queues, Wallboard, and Reporting to help you improve customers satisfaction to clients, users and administrators alike. Unlike traditional call center solutions, Switchvox automates call flows and optimizes your staff efficiency all without expensive add-ons or fees! Now you can finally focus on what’s important – providing your clients with the best service possible.

Education

Schools and educational institutions need an affordable, easy-to-use communication solution, and that’s exactly what Digium Switchvox offers! Switchvox VoIP phone system makes it so simple to replace an older system and quickly experience the benefits of using mobile applications, conference rooms, and other advanced features. See more benefits here:

  • Effective Paging: Broadcast emergency alerts via a paging system that goes out directly to parents’ phones
  • Low cost: Low upfront costs, industry-low annual costs, and all features included!
  • Easy to Use: Intuitive and powerful web-based interface, handsets, and mobile applications.

See what Frederick Bird Primary School has to say about Digium Switchvox!

Health Care

Switchvox phone system does more than just answering phone calls, it allows you to connect staff and patients within minutes, to respond faster, to have patient data at your fingertips from your office or mobile phone! It also helps practice achieving HIPAA compliance with features such as call recording, call monitoring, secure access to data through web portals and other security features.

“Among the reasons for selecting Digium was the flexibility of the Switchvox Unified Communications solution – the family of IP PBXs delivers web interface applications directly to the telephone handset. Known for its user-friendly edge with administrators, it also has a price point advantage.” – Strategic Health Care of Santa Barbara

Professional Services

Switchvox empowers your staff to work whenever and wherever the job requires. With mobility available through the use of softphone applications, Switchvox allows your team to not just work remotely but to work remotely as if they were still in the office! Learn more about Switchvox Softphone features here. Other advanced features such as Call Routing and Voicemail to Email will save you a lot of time, closing more deals efficiently.

There you have it! Remember, these are just four of the most common ideal users. Digium Switchvox phone system can be applied to a variety of industries and meet the unique needs of your business. Contact our VoIP experts today at 1-800-398-8647 to find out how you can take full advantage of it!
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Digium Switchvox: All-Inclusive Pricing Model with Advanced Features

Phone system pricing doesn’t have to be expensive and complex. With Digium Switchvox, you can get a fully featured UC Solution, without spending a fortune. Let’s find out how your business can take advantage of their all-inclusive pricing model with advanced features!

All Inclusive Pricing Model with Advanced Features

Designed with enterprise-class features, Digium Switchvox comes with an all-inclusive pricing model that provides your organization with all the Unified Communications (UC) features you need at one low cost.

Unlike many phone systems, Switchvox is designed to grow and scale as your business needs require. It gives you a robust UC feature set without the expense of complex licensing models. Best of all, all Switchvox features are included for every user and there are no hidden costs! With the simple pricing model and advanced features, your business can take advantage of growth cycles without worrying if your office phone system can keep up!

Check out some of Digium Switchvox’s features:

  • Automatic Answer/ Receptionist/ Attendant
  • Call Forwarding, Call Pickup, Call Rules
  • Call Recording, Caller ID, Caller (Voicemail) Screening
  • Company Directory, Conference Calling, Custom Directory
  • Dial-By-Name Directory, DID per extension, Real-time Call Interaction (Switchboard)
  • Mobility featuring rapid transfer
  • Recording, Whisper, and Barge
  • Smartphone Applications
  • And Much More!

What Devices are Certified with Spectralink Wireless Phones?

September 13, 2018 by Ying-Hui Chen

Deploying certified products with Spectralink wireless phones is the key to ensure a seamless communication experience. So be sure to check if your devices are compatible with Spectralink handsets before you deploy!

Spectralink 87-Series and 84-Series Compatibility Checklist

Here’s a list of the Wireless Access Points (APs) and Call Server that have been tested for compatibility and acceptable performance with Spectralink wireless phones:

For more information, click the links below:

Have more questions? Contact our VoIP experts at 1-800-398-8647 today to get your answer!  

Join VoIP Supply at AstriCon 2018 Booth #202!

September 12, 2018 by Ying-Hui Chen

VoIP Supply is exhibiting at AstriCon 2018, October 9th-11th in Orlando, Florida! This is AstriCon’s 15th year anniversary.

AstriCon is the longest-running event devoted to all-things Asterisk. Its mission is to expand awareness and knowledge of Asterisk over the course of a three-day conference and exhibition, including a wealth of information for every Asterisk user from code gurus to venture capitalists to social activists.

AstriCon also provides a learning opportunity driven by community interest and adoption of Asterisk and all things open source. Speakers Deb Bryant and Simon Woodhead will be leading the keynote addresses at AstriCon 2018. 

Get your ticket today and visit VoIP Supply at booth 202!

VoIP Security For Your Enterprise Business: What Are The Risks?

September 7, 2018 by Steve Lopian

As time moves forward so does technology, and when it comes to the VoIP world, things are moving faster than ever.  Long gone are the days of proprietary systems with huge price tags and little to no freedom.

That’s right, these days we are seeing more and more enterprise level businesses switching there proprietary VoIP phone systems to open source VoIP phone systems.

There is, however, one common misunderstanding when it comes to open source VoIP at the enterprise level, and that is that there are more security risks.  Perhaps at one point in time, that statement would have had some truth to it, but these days, it’s simply not the case.

Not only are you able to maintain the same level of security with the right components, but you are also going to save money, and who doesn’t want to save money?

Here at VoIP Supply, we noticed that there have been a lot more enterprises coming to us looking for the switch to an open source platform, but at the same time, we most certainly have noticed that this “security risk” stigma is still very real.

So what did we do?  We brought in the Vice President of Marketing at Sangoma Technologies and General Manager of the CCD Business Unit at Sangoma, Jim Machi.  We sat down with Jim to talk a little bit about how easy it can be to secure your enterprise business.

Catch the video of our interview here and be sure to leave any comments or questions below!

Do you run an enterprise IT department? What type of VoIP phone system are you using? We want to know!

How to Manage Running Applications on the GXV3370 Video Phone

September 6, 2018 by VoIP Experts

When it comes to phone settings, everyone has different preferences. Luckily, most of the VoIP phones nowadays give you the option to customize your phone to however you like! Today, we are going to show you how to manage your running applications on the GXV3370. Let’s find out!

How to Manage Running Applications on the GXV3370 Video Phone

It’s very easy to manage running applications, just follow these instructions:

  1. Press any empty spot for 2 seconds or press the Menu button
  2. Select “Management”
  3. Now you can use the thread manager to:
    • Slide the running thread to the left or right to stop the application
    • Tap on the icon to delete all running applications
    • Tap on “Application” softkey to access application menu for advanced management options.

There you have it! The GXV3370 comes with lots of unique features, if you are curious about any other phone settings, check out their user manual here!

Polycom Has Released a New Series of VVX SIP Phones and and a set of new cloud service certifications!

September 4, 2018 by Ying-Hui Chen

After being acquired by Plantronics earlier in July of 2018, Polycom Inc. has recently announced the release of their new VVX series of business IP phones! This new portfolio includes the VVX 150, VVX 250, VVX 350, and VVX 450 business phones.

Polycom’s New VVX Business SIP Phones


All four of these models feature Polycom HD Voice and Polycom Acoustic Fence, color LCD, modern design, easy deployment options, and USB, and Gig ports. Designed to meet all budgets and communication needs, the new VVX series also supports the industry’s most popular Open SIP software features and integrates with over 60 call control platforms worldwide.

Polycom Device Management Service for Service Providers (PDMS-SP)

Polycom also announced that they are now beginning to certify VoIP service providers on their new cloud service, PDMS-SP. The PDMS-SP is designed to help partners better manage complexity, increase profitability, and enhance customer satisfaction.

Service providers are able to manage, monitor, and measure the growing complexity of audio devices in organizations easily through Polycom’s cloud service. An API is expected to be released to allow providers to customize the services and analytics they need from Polycom audio devices used by each customer into their portals.

We are excited about the new releases from Polycom and are expecting to see more customers and partners benefit from the new portfolio and service!

Spectralink Mobile Solutions: The Only Microsoft Skype for Business Qualified Wireless Phones

The world has gone mobile! By 2020, it is expected that 105.4 million workers in USA (nearly three quarters, 72.3%) will be mobile and remote, and need tools and applications to keep them connected at all times, according to analyst firm IDC.

Unified Communications (UC) tools like MicrosoftÂŽ Skype for Business and mobile solutions such as Spectralink wireless phones play an important role in changing the way employees communicate and collaborate, especially for healthcare, retail, manufacturing, and hospitality industries where the workers are always on the move and require access to system and teams quickly.

Why Spectralink Wireless VoIP Phones and Skype for Business?

  1. Fully Compatible with Microsoft Skype for Business  

Spectralink’s DECT Phones and WiFi Phones have been tested and qualified by Microsoft. They are the only enterprise wireless mobility solutions currently qualified as directly interoperating with Microsoft Skype for Business environments – whether you choose the 84-Series WiFi phones or the DECT phones!  

  1. Eliminate The Need for VoIP Gateways

Spectralink mobile solutions are also the only wireless solution that does not require the need for a third-party gateway, instead offering direct integration and feature set. This can really save you a lot of hassle!

  1. Optimize your Skype for Business Wi-Fi Voice/Video Quality

Microsoft Skype for Business online (TEAMS) interoperates with Spectralink PIVOT 87-Series or Versity 95, 96-Series smartphones with the Skype for Business (Teams) app available for Android platforms. Spectralink Voice Quality Optimization (VQO), software, available on all Spectralink smartphones, has the additional technology to automatically detect that Skype for Business application is placing a voice or video call and will automatically apply its roaming algorithms, to enable roaming and voice prioritization for those third-party voice/video/UC applications. See blog here: https://www.spectralink.com/blog/why-getting-enterprise-quality-voice-over-wireless-lan-challenging

  1. Customize Your Wireless VoIP Solution

Combine Microsoft Skype for Business® with Spectralink’s enterprise-grade wireless phones customized to best fit your industry/ work environment! You will be able to integrate your mobile solutions with industry-specific applications to perform tasks like nurse call, inventory management, and more.  

  1. Secure Your Organization

Using personal smartphones at work can increase the risk of mishandling confidential data and poor call quality. Learn more about the fear of BOYD here.

Spectralink 84-Series WiFi phones and DECT phones are certified with Microsoft’s enhanced security protocols including ICE, STUN, and TURN, S/SRTP (Scalable Secure RTP) and Digital Certificates, giving you complete control over company data, devices, and applications.

These are just some of the benefits you can enjoy with Spectralink VoIP phones and Skype for Business. Interested in learning more? Contact our VoIP experts at 1-800-398-8647 or visit our website!


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BIOS Updates for HP Gen8 and Gen9 Servers for AudioCodes CloudBond™ 365 and Cloud Connecter Edition

August 30, 2018 by Ying-Hui Chen

Due to the Meltdown malware, Hewlett Packard (HP) released an upgrade to block this threat. This BIOS update is defined as critical by HP. The upgrade procedure requires a server restart. After performing this procedure, the BIOS will be updated to:

  • Gen8: Version 2018.01.22
  • Gen9: Version 2.60_05-21-2018’

Affected products include CloudBond 365 (Enterprise and Professional) Servers and CCE Servers. Users should update to these versions if their systems are affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by these versions. Some software requires a valid warranty, a current HP Enterprise support contract, or a license fee.

See the full product notice here.

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