Patton’s VoIP Gateway Guide: Which Gateway Works for Your Business?

September 24, 2018 by Ying-Hui Chen

If you have been following our VoIP Insider Blog, you must be familiar with Patton’s gateways. Made and supported in the USA, Patton gateways provide you with clear, uninterrupted voice-and-data communications.

With lots of different gateways offered from Patton, choosing a right gateway can seem to be a daunting task. But don’t forget, the VoIP Supply team is always here to help! In this blog post, we are going to compare four of Patton’s digital gateway series and help you choose your ideal gateway with ease.

How to Choose VoIP Gateway For My Business

Small to Medium Businesses

For small-to-mid-sized businesses looking to meet their basic needs within their budget, the SN4170 series will be a great fit. It offers up to 2 telephony ports with up to 30 call capacity. If your business just requires a little higher call capacity, the SN4970 series allows you to handle 120 concurrent calls with up to 4 telephony ports.

Mid-sized Businesses and Enterprises

The SN4980 and the SN4990 series are designed to meet higher demands. Aside from the higher call capacity (up to 120 calls) and 2 Ethernet ports, both of these models also come with advanced IP router features such as IP routing, QoS, and VPN. You will also have the option to interconnect multiple VoIP networks. Check out the comparison chart below to compare these four popular series side by side:

Most models can be purchased for your current needs and upgraded at a later time with just a license key to accommodate the growth of your business!

Still not sure which one is best for your business? Contact our VoIP experts at 1-800-398-8647 today.

Fanvil Product Webinar Recap

September 21, 2018 by Ying-Hui Chen

Did you miss the Fanvil product webinar this week? You won’t want to miss the recap in this blog post!

During the webinar, Fanvil introduced all of their product offerings including, IP phones, Hotel Phone Series, Door phones, and more. They also talked about the option to customize product labels for your customers.

Download the presentation slides and check out the Q&A session below to recap the webinar!

Q1: Do the phones have brightness adjustment for night time?

A: Yes the phone supports brightness adjustment for night time.

Q2: Do the H3 and H5 have the ability to block the spills?

A: Yes, it can block liquid spills. Waterproof can only block liquid

Q3: Are the hotel phones anti-bacterial?

A: No, they are the same material as other phones, they are not anti-bacterial.

Q4: How do you customize the label?

A: Fanvil prints the label for customers directly. This is all done in the factory in China.

How to Register The W53P Handsets to One W60B Base Station

September 19, 2018 by Ying-Hui Chen

Yealink’s DECT phones are known for their sound quality and ease of use. The W53P DECT phones is the latest addition to their DECT series that allows you to roam in the office building without losing connections. Today we are going to learn how to register the W53P handsets to your W60B base station. Let’s get started!

How to Register The W53P Handsets to Your W60B Base Station

When the handset LCD screen shows “Unregistered!”, long press on the base station until the registration LED flashes.

Now choose one of the two methods to register a new handset:

Easy Registration: Press the Reg soft key on the handset to register quickly.
Normal Registration:

Press the OK soft key on the handset, and then select Register Handset.
Select the desired base station and then press the OK soft key. The handset begins searching the base station.
Press the OK soft key after searching a base station successfully.
Enter the base station PIN (default: 0000), and then press the Done soft key to complete registration.

If you want to register to multiple base stations, press OK to enter the main menu, and select Settings->Registration->Register Handset, then repeat steps 2-4.

You can register up to 8 handsets to one W60B base station and each handset can be registered to 4 different base stations.

And that’s it! If you’d like to learn more about the W53P visit our website to download the user manual!

4 Ways How SD-WAN Makes Your Business Voice Better

by Ying-Hui Chen

All businesses need voice service. The voice of your company may play a bigger role in making great impressions than you thought. It represents not just your company but also your service quality. That’s why many businesses are turning to SD-WAN to maximize the effectiveness of their voice functions for better call quality at lower costs!

Click Here to Check out Our SD-WAN Solutions!

How Does SD-WAN Make Your Voice Service Better?

Competitive Edge

With expected $8.05 billion SD-WAN hardware sales by 2021, more and more users are using SD-WAN solutions, so you don’t want to be left behind. Stay competitive with the best voice is no longer a nice-to-have, but a must-have feature!

HIPAA-Grade Security

As data breaches continue to increase, protecting your networking system is more important than ever! SD-WAN protects your system with HIPAA-grade security, giving you peace of mind knowing that you can communicate freely.

Excellent Call Quality

SD-WAN improves your Quality of Service (QoS) and call stability by routing connections through the best connection path. The intelligent solution makes smart real-time decisions to prioritize your tasks and assign just the right amount of space for each task. Learn more here.

Lower Costs

SD-WAN is projected to become increasingly available on an as-a-service model. This means that you will save more with less needed equipment to purchase at the end user level.

Now you know how SD-WAN can make your business voice better! Ready to get started adding SD-WAN to your voice connections? Check out SimpleWAN SD-Voice, an innovative solution designed specifically for voice, providing greater security, better quality and more!

Patton’s Ethernet Extender Enables Year-Round Photography in Any Weather Conditions

September 18, 2018 by Ying-Hui Chen

Are you curious about how Patton’s Ethernet extender works for real customers? Let’s take a look at a case study from a Canada-based energy delivery company who was searching for a solution to help them capture time-lapsed photography of construction site projects located in the far north.

The Challenges: Harsh Weather and Limited Network Distance

The construction sites are located in the harsh climate with temperatures in the sun ranging from -40 Celsius or lower up to +40 Celsius during certain seasons. The temperatures often vary by as much as 30 degrees or more during short time spans.

Also, the project sites include numerous fixed and portable buildings in a large area. The portable data centers (PDCs) that provide communication services to site construction teams can’t always be set up in the ideal locations, therefore, the distance between an IP camera and the PDCs usually exceeds 100-meter standard distance limitation for an Ethernet segment.

Solution

To address these requirements, Patton created a customized solution using the EHA2173/R/CC/UI and Patton’s NEMA4-compliant EnviroNET™ rugged-industrial enclosure with the CopperLink™ Ethernet extender. This solution includes four elements:

Outdoor Extender—Patton EnviroNET™ 2173 NEMA 4-compliant Rugged Outdoor Ethernet Extender, modified to support high power-over-Ethernet standard 802.3at
Indoor Extender—Patton CopperLink 2173 extends 10/100Base-TX Ethernet up to 245 meters (800 feet) at 50 Mbps. *Note: The CL2173 has been replaced by CL1212.
Cable—Cat 5e/6 cable armored and shielded from extender to extender
Camera—Axis Rugged Outdoor 5- megapixel IP camera with heater & fan

Read the full case study here

“Patton adapted their existing EnviroNET™ solution to suit our needs. Now, using Patton’s rugged power-over Ethernet extender, we can provide year-round, time-lapsed photography in any weather conditions” – Canada-based energy-delivery company

Are you using Patton’s Ethernet extenders? How does it solve your project challenges? Use the comment below to share with us!

3 Spectralink Services You Need to Take Advantage of

September 17, 2018 by Ying-Hui Chen

Are you thinking about deploying a mobility solution but don’t know where to start? You won’t want to miss Spectralink’s service and support! From initial solution design to expert deployment, optimization and maintenance, the Spectralink team of experts works closely with you to help you achieve your mobility goals. Let’s take a closer look to learn how you can take advantage of their services!

Spectralink Services And Support Options

#1 On-Site Deployment

Spectralink’s global services team provides consistent, quality support from a worldwide infrastructure. They have the best expert technical resources and professional onsite technicians to install, validate and support your needs right where you need them!

#2 Implement the Entire or Parts of Your Solution

Rely on Spectralink to implement your entire solution, or parts of it depending on your needs and resources. Whether you’re starting from scratch, relocating gear or adding equipment, Spectralink is here to help. The Installation team will ensure that all your requirements are configured, deployed and completed according to a mutually agreed upon timeframe.

#3 Worry-Free Support Options

Spectralink offers comprehensive Maintenance support options and training resources to help you easily become experts of your Spectralink wireless solution. You are able to enjoy the personalized support and guidance from the industry’s most experienced mobile experts!

SpectraCare further enhances the standard device warranty with the following services:

One business day replacement for damaged devices upon receipt by Spectralink
Liquid damage coverage for damaged handsets
Technical support from seasoned Tier 1 and Tier 2 support specialists
Software updates to ensure Spectralink mobile devices are operating with the latest features
Complimentary online training via Spectralink Online University

Are you taking advantage of Spectralink’s services or support options? How do the services help you achieve your goal? Share your experience with us!

Sangoma Released New Zulu UC 3!

September 14, 2018 by Ying-Hui Chen

Sangoma is excited to announce that Zulu UC 3 desktop integration is now available! Designed to work with FreePBX and PBXact business communication systems, Zulu UC unifies the most popular business communication tools & applications enhancing user productivity and mobility. If you are currently using Zulu UC 2, you can download Zulu UC 3 and upgrade your PBX module.

With Zulu UC, you are able to make and receive phone calls directly from your laptop or desktop computer and stay connected with your colleagues through with 1:1 instant messaging or create rooms for project collaboration.

Other popular features include:

Presence control
File transfer
Screen-sharing
Much More!

Sangoma also introduced its Zulu UC Mobile Application that allows you to take your phone extension with you on your iOS or Android device! Zulu UC Mobile is now in BETA.

Where Does Digium Switchvox Fit?

by Ying-Hui Chen

A Digium Switchvox phone system is known for its powerful full feature set and its web-based, real-time management system. As Switchvox gains more popularity among small to medium-sized businesses, this unique phone system relentlessly improves to meet the requirements of a wide range of users. Will Digium Switchvox fit your organization? Let’s find out!

Who Are Digium Switchvox’s Ideal Users?

Digium Switchvox is designed to meet the unique needs of many businesses, the four most ideal users being call centers, education, healthcare, and professional service:

Call Centers

Digium Switchvox provides advanced features such as Call Queues, Wallboard, and Reporting to help you improve customers satisfaction to clients, users and administrators alike. Unlike traditional call center solutions, Switchvox automates call flows and optimizes your staff efficiency all without expensive add-ons or fees! Now you can finally focus on what’s important – providing your clients with the best service possible.

Education

Schools and educational institutions need an affordable, easy-to-use communication solution, and that’s exactly what Digium Switchvox offers! Switchvox VoIP phone system makes it so simple to replace an older system and quickly experience the benefits of using mobile applications, conference rooms, and other advanced features. See more benefits here:

Effective Paging: Broadcast emergency alerts via a paging system that goes out directly to parents’ phones
Low cost: Low upfront costs, industry-low annual costs, and all features included!
Easy to Use: Intuitive and powerful web-based interface, handsets, and mobile applications.

See what Frederick Bird Primary School has to say about Digium Switchvox!

Health Care

Switchvox phone system does more than just answering phone calls, it allows you to connect staff and patients within minutes, to respond faster, to have patient data at your fingertips from your office or mobile phone! It also helps practice achieving HIPAA compliance with features such as call recording, call monitoring, secure access to data through web portals and other security features.

“Among the reasons for selecting Digium was the flexibility of the Switchvox Unified Communications solution – the family of IP PBXs delivers web interface applications directly to the telephone handset. Known for its user-friendly edge with administrators, it also has a price point advantage.” – Strategic Health Care of Santa Barbara

Professional Services

Switchvox empowers your staff to work whenever and wherever the job requires. With mobility available through the use of softphone applications, Switchvox allows your team to not just work remotely but to work remotely as if they were still in the office! Learn more about Switchvox Softphone features here. Other advanced features such as Call Routing and Voicemail to Email will save you a lot of time, closing more deals efficiently.

There you have it! Remember, these are just four of the most common ideal users. Digium Switchvox phone system can be applied to a variety of industries and meet the unique needs of your business. Contact our VoIP experts today at 1-800-398-8647 to find out how you can take full advantage of it!

Digium Switchvox: All-Inclusive Pricing Model with Advanced Features

by Ying-Hui Chen

Phone system pricing doesn’t have to be expensive and complex. With Digium Switchvox, you can get a fully featured UC Solution, without spending a fortune. Let’s find out how your business can take advantage of their all-inclusive pricing model with advanced features!

All Inclusive Pricing Model with Advanced Features

Designed with enterprise-class features, Digium Switchvox comes with an all-inclusive pricing model that provides your organization with all the Unified Communications (UC) features you need at one low cost.

Unlike many phone systems, Switchvox is designed to grow and scale as your business needs require. It gives you a robust UC feature set without the expense of complex licensing models. Best of all, all Switchvox features are included for every user and there are no hidden costs! With the simple pricing model and advanced features, your business can take advantage of growth cycles without worrying if your office phone system can keep up!

Check out some of Digium Switchvox’s features:

Automatic Answer/ Receptionist/ Attendant
Call Forwarding, Call Pickup, Call Rules
Call Recording, Caller ID, Caller (Voicemail) Screening
Company Directory, Conference Calling, Custom Directory
Dial-By-Name Directory, DID per extension, Real-time Call Interaction (Switchboard)
Mobility featuring rapid transfer
Recording, Whisper, and Barge
Smartphone Applications
And Much More!

What Devices are Certified with Spectralink Wireless Phones?

September 13, 2018 by Ying-Hui Chen

Deploying certified products with Spectralink wireless phones is the key to ensure a seamless communication experience. So be sure to check if your devices are compatible with Spectralink handsets before you deploy!

Spectralink 87-Series and 84-Series Compatibility Checklist

Here’s a list of the Wireless Access Points (APs) and Call Server that have been tested for compatibility and acceptable performance with Spectralink wireless phones:

For more information, click the links below:

Have more questions? Contact our VoIP experts at 1-800-398-8647 today to get your answer!

Patton’s VoIP Gateway Guide: Which Gateway Works for Your Business?

How to Choose VoIP Gateway For My Business

Small to Medium Businesses

Mid-sized Businesses and Enterprises

Fanvil Product Webinar Recap

How to Register The W53P Handsets to One W60B Base Station

4 Ways How SD-WAN Makes Your Business Voice Better

How Does SD-WAN Make Your Voice Service Better?

Competitive Edge

HIPAA-Grade Security

Excellent Call Quality

Lower Costs

Patton’s Ethernet Extender Enables Year-Round Photography in Any Weather Conditions

The Challenges: Harsh Weather and Limited Network Distance

Solution

3 Spectralink Services You Need to Take Advantage of

Spectralink Services And Support Options

#1 On-Site Deployment

#2 Implement the Entire or Parts of Your Solution

#3 Worry-Free Support Options

Sangoma Released New Zulu UC 3!

Where Does Digium Switchvox Fit?

Who Are Digium Switchvox’s Ideal Users?

Call Centers

Education

Health Care

Professional Services

Digium Switchvox: All-Inclusive Pricing Model with Advanced Features

All Inclusive Pricing Model with Advanced Features

What Devices are Certified with Spectralink Wireless Phones?

Spectralink 87-Series and 84-Series Compatibility Checklist

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