Which AudioCodes phones can I use when I move to Teams?

January 23, 2019 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What is a DECT-base Station? Today, we have more new real questions and answers from VoIP users just like you.

Which AudioCodes phones can I use when I move my users to Teams?

Q: Which AudioCodes phones can I use when I move to Microsoft Teams?

A: All AudioCodes Microsoft 3rd Party Interoperability Partner (3PIP) phones certified with Skype for Business Online will work with and be supported by Microsoft Teams. Here are some of the AudioCodes IP phones that are compatible with Microsoft Teams and Skype for Business: the 405HD, 430/440HD, 445HD, 450HD, and C450HD.

They will be able to join Microsoft Teams scheduled meetings and place calls with the same user experience and features. Additionally, at Enterprise Connect in March 2018, Microsoft announced a new line of native Teams phones that run a Microsoft Teams app directly on the phone itself. The AudioCodes C450HD is a native Teams phone. Learn more here.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

Polycom Refurbished IP Phones

January 22, 2019 by Youleidy Vega

The temperatures here in sunny Buffalo, New York have been in the single digits, but not to worry, we know how to keep warm with hot deals like our Refresh- Refurbished IP phones.

This month for our dose of Refresh check out the Polycom VVX 310, a 6 line mid-level business media phone with HD Voice and Gigabit technology.

Polycom vvx300

And don’t miss out on the Polycom VVX 410. This is a colored-screen 12-line HD Voice phone with dual Gigabit ports and business collaboration features for the office worker.

If what you need is a conference phone then take a peek at the Polycom IP7000. This is a SIP based unit that will enhance your conference calls with HD Voice and echo cancellation.

These phones as well as all our Refresh products are certified to work like new with our Refresh Guarantee. If anything is not working up to your standards you have 6 months to return the product- no questions asked. And you can also add an additional 6-month warranty for a small fee. We believe in our Refresh line and we know you will too!

Call us today to place your Refresh order!-1-800-398-8747

Join The Polycom Reseller Partner Program Through VoIP Supply

January 18, 2019 by Steve Lopian

It’s no secret that Polycom is one of the biggest names in VoIP, and now, you can become a partner!

How you ask? Well, through VoIP Supply of course!

If you are reading this blog, then I’m sure you are no stranger to VoIP Supply and all of the great things we offer. Things like, same day shipping and a wealth of knowledge that you can always count on, just to name a few.

And now, on top of that, we’re offering you the opportunity to become a Polycom Partner! By becoming the Polycom Reseller Partner Program through VoIP Supply, not only will you continue to get the wonderful benefits we offer, but you will also be able to take advantage of exclusive Polycom programs as well!

Programs like, PDMS! A cloud-based device management service which allows you to centrally manage all of your Polycom devices from a single cloud portal! And Polycom’s Device as a Service Program (DaaS)! An exciting new program that allows resellers to offer Polycom phones to their customers on a month-to-month basis with no minimum commitment!

So, if you’re already reselling Polycom, and you are already taking advantage of our amazing benefits, then joining the Polycom Partner Program should be a ‘no-brainer’!

If you don’t believe me, then check out the video above and let our Senior VoIP Expert, Joe Shanahan explain why there has never been a better time to join!

Still not a VoIP Supply partner? Click here to join the VoIP Supply Partner Program and learn more about becoming a Polycom Reseller!

The 3CX Reseller Updates Webinar Recap (Q&A Included)

January 16, 2019 by Ying-Hui Chen

It’s that time of the month to review some 3CX updates! This month, Ben focused on the new release of an update to their award-winning IP PBX – the Alpha, 3CX v16. If you couldn’t make it to the webinar, be sure to download the presentation slide deck and read this webinar recap post!

Some newly expanded PBX feature set includes:

Enhanced Office 365 integration
Enhanced queue options for skill-based routing of calls to agent groups
Extended IVR module
Queue engine restructure to scale better for bigger call center installs
Revised and optimized reporting engine

The new 3CX v16 update can be downloaded here:

Windows: 3CX v16 Alpha
Linux: 3CX v16 Alpha on Debian 9 ISO – choose “Beta” on the “3CX Update Channel” screen. View the change log for this version

3CX’s Reseller Updates Webinar Q&A Session

Q 1: Is there any news on SMS/MMS?

A: In about 2-3 weeks, we will have some updates on that.

Q 2: Are there any changes to the qualifications as a partner?

A: Yes. Last year, your sales number was measured every quarter, this year, instead of reviewing every quarter, we are going to review your performance every 6 months. Starting in 2019, you will keep your status for 6 months and be promoted or demoted after that time period. The promotion will happen anytime during the 6 months when you reach the partner level goal, but the demotion will only be at the end of the 6 months period.

Q 3: Will we need to recertify on the version 16?

A: Yes, we do need recertification on version 16 to keep people up-to-date.

Q 4: Have there been any upgrades on the Call Center app?

A: Yes, we put in a lot of new features to the web application such as call routing. There are a lot of updates but nothing has been published on our website yet.

Q 5: Is there an estimated time to market for v16? When can we sell it to the customers?

A: December 2019.

Q 6: Where can we download the slides?

A: You can download the presentation deck here.

Are you interested in learning more about 3CX reseller updates? Join our monthly recurring 3CX Boot Camp with Ben reseller webinar here!

New Microsoft Teams Mobile Calling Features for iOS and Android

by Ying-Hui Chen

Microsoft Teams continues to grow with new features and updates! This time, they are introducing new mobile calling features for both iOS and Android systems. If you are using Teams mobile app, be sure to check out what has been improved!

Start and Stop Call Recordings on Teams Mobile App

Like on the desktop, you can now start and stop your meeting recordings anytime you want right from your mobile app. This will be very useful if you have a meeting on the road and would like to review the meeting later in details. Only the meeting organizer or the participants from the same organization can start a recording.

Other meeting improvements include:

Copy links to channel messages
Place your call on park and get a unique code for retrieval
1:1 to group call escalation for PSTN calls

Are you using the Teams mobile app? What’s your experience? Share with us in the comment!

Many VoIP service providers offer mobile solutions such as Digium’s Switchvox Softphone and Grandstream Wave. If you’d like to learn more, call one of our VoIP consultants today at 1-800-398-8547 for a free consultation!

3 Key Components to Consider When Evaluating IP Phones to Sell with Your VoIP Service

January 15, 2019 by Ying-Hui Chen

Evaluating which VoIP phones to sell with your VoIP service can be a daunting task, especially when there are so many IP phone options available on the market. Which manufacturers or products are best for your customers? Before you jump into making a rash decision, be sure to at least consider these 3 key components:

Product Stability

Product stability is one of the top priorities during any IP phone evaluation. You will want to make sure your customers have a great communication experience without any interruptions or downtime. Check reviews or forums to see what other users are saying about the products you are interested in. Are there any software bugs or issues? How frequently do the issues happen? Have they been solved in a timely manner?

Stellar Support

There’s no 100% guaranteed, for perfect IP phone; so make sure you have a great technical support team to help you solve issues when needed. How does the manufacturer handle technical issues? Is there an easy way for you to contact the support team (via phone, email, webpage, etc.)? Do they offer 24/7 support?

Customer Preference

Last but not least, do your research on your customer base! Whether it’s the location of a button, touchscreens, or the size of the phone, you need to learn what your customers are looking for. The more you understand your customers, the better decision you will make.

These are just some of the most important areas you will want to include in your evaluation process. If you’d like to have more detailed suggestions, contact our VoIP experts at 1-800-398-8647 today to get a free consultation to learn more!

How did you select the ideal VoIP hardware to sell with your service? What was the process like? Utilize the comment box below to share with us!

Microsoft Teams Adds 4 New Mobile Features to Empower Firstline Workers

January 14, 2019 by Ying-Hui Chen

Are you a first line worker such as a retail associate or a flight crew member who rely highly on mobile for work? If yes, you’ll be thrilled to learn the new features Microsoft Teams has to offer! Let’s check them out:

New Customizable Mobile Teams

To combat the security issues and compliance risks that come from using consumer chat apps to communicate with coworkers, Microsoft Teams recently announced a new customizable mobile Teams experience that gives you the tools you need to collaborate securely on the road. Some key features include location sharing, smart camera, audio messages recording, and sharing. These features are available now!

New Configuration Policy Template

Your IT administrators can now assign each employee a role to access just the Teams features they need but not all. Then your employees can customize their experience by pinning the modules in the navigation. This is extremely helpful when your employees need different capabilities based on their unique role.

New API for Workforce Management Systems

Integrating your existing workforce management systems with Teams is easier than ever! Graph API for Shifts is now available for all customers, which allows your managers and employees to efficiently access the workforce management system. This new API is expected to be available in the first quarter of 2019.

New Praise Tool

High turnover rate is one of the most challenges many first line employers face. The new Praise tool is designed to easily engage and recognize your employees right from Teams app, improving their satisfaction and reducing turnover. This new tool will be rolling out this quarter.

There you have it! Are you a road warrior who uses mobile a lot on the go? Many VoIP service providers now provide great mobile solutions for iPhone and Android. Check out Digium’s Switchvox softphone features here.

What is a DECT-Base Station?

January 9, 2019 by Ying-Hui Chen

In previous Mom’s calling Q&A series, we have discussed: What is the typical application of the Algo 8373 zone paging adapter? Today, we have more new real questions and answers from VoIP users just like you.

What is a DECT-Base Station?

Q: What is a DECT-Base Station? What does it mean?

A: The base station gets the internet connection and DECT is the wireless signaling that communicates with the phone. So the base station does the SIP and you have to get both parts to use the DECT phone. You can learn more about DECT Technology here:

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Yealink’s Teams Edition IP Phones Are Now Available!

January 7, 2019 by Ying-Hui Chen

Yealink’s CP960 conference phone and the T5 series desk phones are no stranger to many of us. Now Yealink has gone one step further to release the Microsoft Teams edition on these phones! Yealink’s Teams IP Phone series includes the CP960 conference phone, the T56A smart media phone and the T58A phone with video calling experience.

The Teams edition phones feature a Teams-tailored user interface and a faster response speed, making Team collaboration as easy as a breeze. Check out some of the key features and benefits:

Microsoft Teams-tailored user interface
Fully compatible with Teams key calling/meeting functionality
Supports Office 365, and upgradability of device applications to Teams or SFB

Ready to learn more? Visit our website to get more information or simply raise your phone and give our VoIP experts a call at 1-800-398-8647!

4 Features to Get Your Business Done with VTech’s Wireless Headsets

by Ying-Hui Chen

When talking about VTech telecom products, you might think of their desk phones, conference phones, or their unique hospitality line with the antibacterial features; what you might have missed is that VTech also designed a wide-band audio wireless headset series! Let me walk you through the 4 key features that VTech headsets help you get your business done efficiently:

#1 Up to 500 Feet of Range

Need to be set free from your desk? VTech’s wireless headsets give you the best long-range coverage and clarity provided by a unique antenna design and advanced noise-filtering technology. No more interruptions and cut-offs!

#2 HD Voice and Wideband Audio

When it comes to communications, voice quality is the key. VTech’s wireless headsets give you rich and life-like sound quality with wideband audio, providing crystal-clear communication even when you are moving around your office.

#3 Hot-Swappable Battery

If you tend to have long conversations with your clients or colleagues, you will love the hot-swapping feature! When your battery is low during long calls, just swap the cordless headset’s battery mid-conversation for a new one without ending the call. Your clients won’t even notice anything!

#4 Softphone Call Manager

VTech’s headsets are optimized to work with major softphone services. Our customers love the free softphone call management software that gives you full integrations and remote call control right from your cordless headset!Ready to make your workspace a truly wireless environment? Visit the product page to learn more or simply contact our VoIP consultants at 1-800-398-8647 today!

Which AudioCodes phones can I use when I move to Teams?

Which AudioCodes phones can I use when I move my users to Teams?

STAY TUNED

Polycom Refurbished IP Phones

Join The Polycom Reseller Partner Program Through VoIP Supply

The 3CX Reseller Updates Webinar Recap (Q&A Included)

3CX’s Reseller Updates Webinar Q&A Session

New Microsoft Teams Mobile Calling Features for iOS and Android

Start and Stop Call Recordings on Teams Mobile App

3 Key Components to Consider When Evaluating IP Phones to Sell with Your VoIP Service

Product Stability

Stellar Support

Customer Preference

Microsoft Teams Adds 4 New Mobile Features to Empower Firstline Workers

New Customizable Mobile Teams

New Configuration Policy Template

New API for Workforce Management Systems

New Praise Tool

What is a DECT-Base Station?

What is a DECT-Base Station?

STAY TUNED

Yealink’s Teams Edition IP Phones Are Now Available!

4 Features to Get Your Business Done with VTech’s Wireless Headsets

#1 Up to 500 Feet of Range

#2 HD Voice and Wideband Audio

#3 Hot-Swappable Battery

#4 Softphone Call Manager

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