Sangoma Reseller Webinar Recap February 2019

February 13, 2019 by Ying-Hui Chen

During this month’s Sangoma reseller webinar, Mark covered Sangoma’s latest Tech Award, new product releases, and Sangoma’s partner portal with marketing resources. Download the webinar slides here to learn more details!

Sangoma Reseller Webinar Q&A

Question 1: Does Digium mobile solution work on Sangoma’s PBXact?

Answer: Unfortunately, the answer is no. As of right now, Digium’s mobile solution only works with Digium Switchvox. However, the integration with Sangoma products could happen down the road in the future.

Question 2: How are the s206 and s406 IP phones different from the s205?

Answer: The s206 has 2 SIP accounts, while the s205 is equipped with 1 SIP registration only. Also, the s206 and the s406 SIP phones have a new processor chip that supports Opus codec.

Learn More about Sangoma Reseller Program

More from: Q & A Ying-Hui Chen digium s205 s206

ITEXPO 2019 Recap

by Steve Lopian

VoIP Supply is no stranger to ITEXPO. We love the opportunity to meet our customers and resellers in person and let everyone know what we’re all about as a company.

The event that was held this year in Ft. Lauderdale, Florida was no different. Members of our sales and marketing teams were there with bells on in our fully functioning exhibit booth.

What do I mean by fully functioning? This year, our booth was filled with Flashing emergency lights and IP paging units from Algo, IP phones from Grandstream, Polycom and Fanvil – all hooked up and easy to test!

And in usual VoIP Supply fashion, we were able to have some fun for our visitors with our ‘Chip To Win’ golf game! We think this was a bit hit amongst exhibitors and attendees alike!

All in all, we feel that the event was a huge success and are already looking forward to next year! If you were unable to attend or did not have a chance to swing by to say “hi”, then check out this short recap video we put together showcasing the fun and excitement of ITEXPO!

Were you at ITEXPO? What did you think of the event? If you wanted to meet with one of our team members but did not get the chance, give us a call at 1-800-398-8647 or come see us April 9th through April 12th at Channel Partners in Las Vegas!

How to Use Yealink’s SIP-T49G Bluetooth Phone with a Mobile Phone

February 8, 2019 by Ying-Hui Chen

Many of Yealink’s business IP phones have built-in Bluetooth support that allows you to connect your mobile phone to the Yealink phone unit wirelessly.

The advantage is that you can switch the desktop phone to your mobile phone anytime you want, even during a phone call without any interruptions. (The person on the other end won’t even notice it!) Let’s take Yealink’s SIP-T49G business phone as our example and see how this process works:

How to use Yealink’s SIP-T49G with a Mobile Phone

Switching back and forth between the T49G business phone and your mobile phone is easy. Let’s take a quick look at the simple process:

Turn on Bluetooth from your mobile phone setting
Connect your mobile phone to SIP-T49G via Bluetooth
When there is an incoming call, both your cell phone and the T49G will ring
Answer the call on either the SIP-T49G desktop phone or your mobile phone
On your mobile phone, you can switch this call to SIP-T49G without any interruptions
When your conversion is finished, simply hang up the call on your cell phone or the T49G and the call will hang up on both ends

This Bluetooth connection process works for the T49G, SIP-T58V, SIP-T58A, SIP-T56A, and SIP-T49G. The best part is that the SIP-T49G IP phone can actually synchronize with your mobile phone contacts and call the contacts on behalf of your mobile phone. This can save busy workers like you lots of hassle!

Did you switch your call successfully from the SIP-T49G to your mobile phone? How did you take advantage of this feature? Share with us!

Microsoft Enhanced Teams Features to Empower Healthcare Professionals

by Ying-Hui Chen

It’s not surprising to see that Microsoft Teams introduces new features again! This time, the new features are targeting healthcare professionals, enabling secure communication and collaboration in healthcare institutions. The new enhancements can be broken down into three areas:

Priority notifications for urgent messages (this is currently in private preview) – Send alerts every two minutes (up to 20 minutes) to recipients on their mobile and desktop devices until a response is received.
New Message Delegation – Recipients can now delegate messages to another person within the organization. This feature is coming soon!
Integrate FHIR-enabled electronic health records (EHR) data with Teams – allow healthcare providers to access patient records and chat with members right in the Teams mobile app. The Teams integrations with Infor, Cloverleaf, Dapasoft and more platforms are still in the pipeline!

VoIP service has a lot of potential. Call one of our VoIP experts today at 1-800-398-8647 to get a free consultation about how you can take full advantage of VoIP features!

New! Yealink Introduced New T5 Business Phone Series

February 7, 2019 by Ying-Hui Chen

Yealink today announced the release of the new T5 Business Phone Series and VP59 Flagship Smart Video Phone! The multi-functional T5 series provides the best-personalized collaboration experience and great scalability to accommodate your business needs.

Yealink’s new T5 IP Phone Series includes the T53, T53W, T54W, T57W, T58A (with or without camera), and the VP59 smart video phone. This new series is designed to provide next-generation communication experience with great flexibility and the power of remote collaboration to maximize your ROI. Learn more details here!

Yealink New T5 IP Phone Series Key Features:

Advanced built-in Bluetooth and WiFi
Industry-leading connectivity and scalability
Support wireless communication through wireless headsets and mobile phones
Seamless switching of a call between desktop phone and cordless DECT headset

The T5 Business Phone Series is now available for purchase. Click here to place your order!

Fanvil’s X210 IP Phone is Now Available for Pre-order!

February 6, 2019 by Ying-Hui Chen

Great news! The VoIP Supply team is now accepting pre-orders for Fanvil’s X210 IP phones. The phones are expected to ship in March 2019. Click here to place your order!

The X210 is a 20-line enterprise IP phone designed for executive users. It features 2 side color displays, Gigabit Ethernet with PoE, EHS, Bluetooth and WiFi support. Like other Fanvil IP phones, the X210 also is compatible with many platforms such as 3CX, Asterisk, Broadsoft, Elastix and more.

If you are looking for a full-featured VoIP phone that won’t break your bank, you won’t want to miss the Fanvil X210 enterprise phone. Pre-order today to be the first one to try it out!

Check out some of the popular features:

20 SIP lines
HD Voice
EHS Support
2 integrated color displays
4.3 main TFT color display
Built-in Bluetooth for connecting BT headset
Gigabit Ethernet with PoE
Compatible with major platforms such as 3CX, Asterisk, Broadsoft, Elastix, Zycoo and more

Can I use Sangoma’s PCI Card with the RenegadePBX Appliance?

by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Which AudioCodes Phone Can I Use When I Move to Teams? Today, we have more new real questions and answers from VoIP users just like you.

Can I use Sangoma’s PCI Card with the RenegadePBX Appliance?

Q: I am looking to purchase a RenegadePBX Pro 75, is the Sangoma A101D compatible with this unit?

A: Yes, the RenegadePBX Pro 75 features a PCI slot. The RenegadePBX 1U appliance features 2 PCI slots. The RenegadePBX appliances come with pre-loaded FreePBX open source software. Sangoma also offers a managed fax solution you can add on. Check FAXStation here to learn more.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

More from: Q & A Ying-Hui Chen FreePBX IP PBX Q&A

5 Best Call Center IP Phones Under $100

by Ying-Hui Chen

Let’s face it – it’s not an easy task to keep up with the high call volume at a call center while providing great customer service at all times. However, with the right call center IP phones, it’s a totally different story!

Call center IP phones help contact agents accomplish daily tasks with ease. Answering/ managing calls, attending a conference, checking voicemail can all be done in a timely manner. Need some recommendations? Check out these five best call center phones that are not only budget-friendly but also reliable:

Grandstream GXP1620 2-Line IP Phone

This 2-line VoIP phone is one of the most popular entry-level phones from Grandstream! With 2 call appearances, 3 XML programmable soft keys, EHS support, and multi-language support, the GXP1620 is an economical choice that comes with all call functions and features you need to provide great customer service.

Why our customers love GXP1620?

132 x 48 pixel backlit graphical LCD display
Dual-switched 10/100 Mbps ports
Up to 500 contacts and 200 call history records

Sangoma S305 Basic SIP Phone

The S305 is ideal for busy call centers that require clear communications and flexible, customizable settings. This full-featured IP phone is equipped with dual Ethernet ports, HD voice, 12 programmable soft keys and 5 way conferencing, providing all you need in one single unit.

Better yet, if you are using FreePBX or PBXact VoIP phone system, the S305 can quickly locate your system and automatically get full configuration without a touch!

Why our customers love S305?

2x SIP accounts
Call hold, mute, DND
5-way conferencing
XML Browser

Fanvil X2 Call Center Phone with PoE and Color Display

Specifically designed for call center environments, Fanvil’s X2 IP phone comes with an innovative design that makes it easy to dial to your customers.

You will be able to control your call simply via a pedal switch! The X2 also comes with a 2.8-inch color screen, PoE-enabled 10/100 Mbps Ethernet, multi-language support and more, all for a very competitive price!

Why our customers love Fanvil’s X2?

LED Buttons for Mute/Hold and Auto Answer
Headset and Mic Volume adjustment
Pedal Switch for off-hook/on-hook call control

Yealink SIP-T19P E2 Single Line VoIP Phone

Another great call center phone choice is Yealink’s SIP-T19P E2, a single line SIP phone designed for easy, flexible and secure installation.

Integrated PoE, full-duplex hands-free speakerphone, and RJ9 headset port are just some of the must-have features you can expect from the SIP-T19P E2! This model comes pre-loaded with the V80 version firmware from Yealink.

Why our customers love Yealink’s SIP-T19P E2?

Dual-port 10/100 Ethernet
Single SIP account
Full-duplex hands-free speakerphone
RJ9 Headset Port

Polycom VVX 150 Entry Level Desktop Phone

If you have used Polycom’s phones before, you would know that they never disappoint you on the sound quality and stability. Enjoy the enterprise-grade HD sound quality and reliable performance with a 2.5 backlit LCD display at a price you will love! This entry-level device is part of the VVX x50 Series with easy deployment options that all service providers adore.

Why our customers love Polycom’s VVX 150?

2.5” 132 x 64 monochrome backlit display
2 line keys & 4 soft keys
In-call keys: call transfer and hold
Non-illuminated audio keys

Didn’t see a great fit for your business environment? See more call center phones here or simply call one of our VoIP consultants at 1-800-398-8647 today to ask for a recommendation!

VoIP Supply on Telecom Reseller Podcast at ITEXPO 2019!

February 5, 2019 by Ying-Hui Chen

Brian Hyrek, VoIP Supply’s VoIP consultant, and Gary Audin from Telecom Reseller discussed at ITEXPO 2019 about how VoIP Supply helps VoIP resellers succeed with their plug-and-play provisioning service, Reclaim/Refresh program that offers reconditioning products with full warranties, innovative product rental program, and much much more!

“VoIP Supply has been seamlessly working side by side with many VoIP service providers since 2002. We do VoIP provisioning and fulfillment for our VoIP partners. We also do custom branding for the boxes and hold their private stock for them. ” – Brian Hyrek, VoIP Supply’s VoIP Solution Consultant

Click and listen to the podcast here!

About VoIP Supply

VoIP Supply is North America’s leading VoIP solutions provider. Since 2002, VoIP Supply has delivered valuable solutions for some 125,000 customers worldwide. With over 35 passionate employees, 2,500 products, 20,000 square feet of office space and an unlimited number of VoIP solutions to meet your needs. VoIP Supply has everything you need for VoIP, whether you are a consumer, business, service provider, or reseller.

How to Configure the Algo 8039 Video Intercom with the Algo 8061

February 1, 2019 by Ying-Hui Chen

Algo’s 8039 video intercom attracts many businesses who are looking for a flexible and reliable intercom solution that can be easily configured in several different ways to meet their requirements.

The Algo 8061 is a PoE interface module providing SIP interface control specifically for the Algo 8036, 8039, and 8201. Today, we are going to show you how easy it is to configure the Algo 8039 with the Algo 8061 relay controller. Let’s get to it!

How to Configure the Algo 8039 Video Intercom

Find the IP address of your Algo 8061 – You can find it by using the locator tool from Algo’s website. This tool displays all of the Algo devices available on the network, and their corresponding IP addresses.
Point your browser to the IP address. The 8061 Control Panel will be displayed.
Log in with a default password “algo”
Set a password: Go to the Config page and set a password in the Door Control Password field in the Features section. You will need this password when configuring the 8039 with the device.

The 8039 can be configured from the web interface.

Find IP address of your Algo 8039: Press the blue call button to hear the IP address over the speaker.
Log in via the IP address: Log into the 8039 Control Panel (default password is algo) and go to the Basic Settings > Door Control tab
Enter the IP address of the 8061 in the “Network Door Controller Address” field and the associated password in the “Network Door Controller Password” field. This will be used to authenticate the link between the 8061 and 8039
Enter a “Momentary Open Code”. This is a 1-4 digit DTMF code that can be used to unlock the door for a brief period of time (Default: 6)
Set the “Duration” during which the door will be unlocked (Default: 3 seconds)

Check out the useful links here to learn more:

Have you successfully configured your 8039 video intercom with the 8061 relay controller? Share your experience with us!

Sangoma Reseller Webinar Recap February 2019

Sangoma Reseller Webinar Q&A

Question 1: Does Digium mobile solution work on Sangoma’s PBXact?

Question 2: How are the s206 and s406 IP phones different from the s205?

Learn More about Sangoma Reseller Program

ITEXPO 2019 Recap

How to Use Yealink’s SIP-T49G Bluetooth Phone with a Mobile Phone

How to use Yealink’s SIP-T49G with a Mobile Phone

Microsoft Enhanced Teams Features to Empower Healthcare Professionals

New! Yealink Introduced New T5 Business Phone Series

Yealink New T5 IP Phone Series Key Features:

Fanvil’s X210 IP Phone is Now Available for Pre-order!

Can I use Sangoma’s PCI Card with the RenegadePBX Appliance?

Can I use Sangoma’s PCI Card with the RenegadePBX Appliance?

STAY TUNED

5 Best Call Center IP Phones Under $100

Grandstream GXP1620 2-Line IP Phone

Sangoma S305 Basic SIP Phone

Fanvil X2 Call Center Phone with PoE and Color Display

Yealink SIP-T19P E2 Single Line VoIP Phone

Polycom VVX 150 Entry Level Desktop Phone

VoIP Supply on Telecom Reseller Podcast at ITEXPO 2019!

VoIP Supply Partner Program Advantages:

About VoIP Supply

How to Configure the Algo 8039 Video Intercom with the Algo 8061

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