One of the more interesting stops we had while attending ITEXPO this year was, without a doubt, Xorcom.
We have been partners with Xorcom for several years now and have grown accustomed to their product offerings, but what they had on display at ITEXPO 2019 was something new and very eye-catching.
What new product are we talking about? Well, that would be Xorcomâs new Multi-Tenant PBX, and itâs capabilities are endless! Â Using this Cloud platform, you are able to do things like run a complete hosted PBX platform, create and manage resellers and so much more!
How much more you ask? Well, we were wondering the same thing, so we decided to ask Xorcom CEO Eran Gal that same question and he did not disappoint! Eran was able to give us the inside scoop on their new Multi-Tenant PBX a lot more!
Want to see the full interview? Just click the video above!
Are you currently using Xorcomâs Multi-Tenant PBX? How do you like it? We want to hear from you so let us know in the comments!
Star2Star Communications, a leading provider of communication solutions, announced that their Full Spectrum Communications Solution has been named as a 2019 Customer Product of the Year Award winner by TMC, a global media company. Star2Star is the worldâs only provider of Full Spectrum Communications. The solutions unify voice, video, mobile, chat, fax, presence management, and more into a single, easy-to-use system.
What does the Product of the Year Award recognize?
This award recognizes vendors that are advancing the call center, CRM and telecom services. It also highlights products that empower their customers to meet and exceed their expectations and needs.
âWhen we created the Full Spectrum Communications Solution, we had the customer experience front and center while designing the system,â said Michelle Accardi, President and Chief Revenue Officer at Star2Star. âFull Spectrum Communications are designed to solve the complexities and challenges of the modern business in ways other solutions canât. When you have all of the technology you need under one platform, with the ability to integrate and customize for your unique needs, there is no limit to what you can accomplish.â
This is the fourth consecutive year that Star2Star has been recognized with this award. Congratulations, Star2Star! We are very excited about the news and looking forward to serving more customers with their flexible solutions.
This Wednesday, Sangoma Technology Wednesday announced their first major Switchvox release after the acquisition of Digium completed back in September. This is version 7 of Switchvox that provides a more integrated and collaborative experience for the D-Series IP phone users.
Whatâs included in Switchvox Version 7?
Switchvox 7 includes advanced conferencing features for greater collaboration, delivers added functionality for D-Series IP phones with call pickup capabilities, and upgrades the platformâs operating system for improved performance and security, according to Sangoma. Â
When is Switchvox 7 Available?
Switchvox 7 is currently available for Switchvox on-premises customers with an active subscription and the following supported appliances: E510, E520, E530, E540, 80, 310, 360, 380, 450 and 470.
âDigium has been a trusted supplier for years, with the consistency weâve come to rely on,â said Jim Anderson, president of Unitel. âThe 7.0 release takes the best value in unified communications to an even higher level. I look forward to offering Switchvox to our clients for many years to come.â
Are you using Digium Switchvox 7? What are your thoughts about this new version? Learn more about Digium Switchvox solutions by visiting our website or contact our VoIP experts at 1-800-398-8647.
Xorcomâs Multi-Tenant PBX is getting more secure and better! Today, Xorcom announced some exciting new software updates on their MT Manager version 1.0.12. Letâs hear what it is all about!
What New Features Are Available?
A strong password enforcement policy is now applied to all MT Manager login passwords for both admin and resellers
A new Reports section was added to the MT Manager GUI.
Usage reports are now available to provide information about the dynamic license usage and be used as a basis for billing.
The system generated CSV files of four types:
Full Month â historic report for the usage in any given previous month.
Month-to-date â average usage for the current month up until the date of the report. Â This report shows the actual consumption of license usage so far for the current month.
Current â how many licenses are being used at this given point in time.
Estimated â what will be the total consumption at the end of the month if no further changes are made.
Report format â the report details the tenantsâ information as follows:
Additional Multi-Tenant PBX Changes
Back button â the Cancel button was replaced by a Back button. Â The Back button will always send the user back to the previous dialogue (unlike the Cancel button which would send to a dialogue based on hierarchy).
Performance improvements for voice routing and operating system
Other than the new features introduced by Xorcom, they also fixed the wrong inbound in-dialog SIP requests when the SIP trunk requires registration or when SIP provider uses MT server IP address in R-URI. Â
Learn more details here. Are you using Xorcomâs multi-tenant PBX? What are your thoughts on these new updates? Share with us!
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
How Does FreePBX-to-PBXact Conversion Module Work?
Q:Â When applying the FreePBX to PBXact conversion module, does it go to the FreePBX deployment or the PBXact deployment? I can’t find any documentation on it.
A:Â You buy this for the FreePBX appliance deployment and then update the license from the PBX and it will magically change everything for you. If you need more information, see the video below to learn how to convert FreePBX to PBXact in under 10 minutes:
STAY TUNED
Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591
One of the brands that we were really excited to see at this yearâs ITEXPO was Yealink. Â It seemed like there was never a dull moment in their booth, but we still managed to get ourselves in for an interview, and weâre glad we did!
One of the main focuses for Yealink this year was their new T5 series of IP phones. Â It was interesting to learn about what these phones have to offer and what specific upgrades they had. Â But most of all, it was great to actually get our hands on these phones!
And! Lucky for you, we were able to get our whole interview with Yealink on camera so youâre also able to experience the first-hand look at these new phones and everything they have to offer! Just click the video above to check out these phones and more from ITEXPO 2019!
Are you already using a Yealink phone from their T5 series? If so, let us know how you like it in the comments! We want to hear what your favorite features are!
As Skype for Business rolls into Microsoft Teams, more features and tools are unlocked for Teams users. We received many inquiries from our customers regarding how to utilize Yealinkâs Teams edition devices. Therefore, today, we are going to show you how to upgrade your existing Yealink SFB phones into the Teams edition.
The whole upgrading process can be separated into two main steps: Upload the Teams firmware and Register & Upload the license. Letâs get started:
 On the device, go to Status -> General to find out the IP address of the device.
Type the IP address into a web browser to go to the web interface of the device, and log in with the default Administrator information:
Username: admin
Password: admin
Go to Settings -> Upgrade -> Select and Upgrade Firmware,.
Click âUploadâ to upload the MS Teams firmware, a message will pop-up, click OK.
If the firmware is upgraded from Skype for Business, the license should be already installed.
Register for an account and Upload the License
Login to Yealink License Management Platform.
Go to License Management -> My application, click â+New Temporary Licenseâ or âNew Permanent Licenseâ based on your needs. (Note: So far, end users could only apply for temporary licenses up to 180 days. If you need to apply for permanent licenses please contact your distributor or phone provider).
Fill out and submit the application form.
Version: select Microsoft Teams
MAC: IP phone: Setting -> About -> MAC OR Web interface: Status -> Network Common -> MAC Address.
Model: You can find it at the bottom of the device.
4. When the application is approved, login to Yealink License Management Platform License Management -> My application, scroll all the way to the right, under Action, download the license.
Go to web interface Security -> License to upload the license.
The device will reboot after the license is imported. Thatâs it! Your upgrade is completed!
Over the past two years, Microsoft Teams keeps evolving to keep up with the fast-changing workspace. This month, they are focusing on adding new collaboration tools to enhance team communication and work efficiency. Letâs check out what has been updated and what you can expect to see in the following months!
What NEW Teams Features are Available Now?
Data Loss Prevention in conversations and chats: Automatically detect, protect, and test for sensitive information in every discussion
Microsoft 365 Live Events: Create on-demand and live events that offer exciting communication solutions to partners, customers, and employees
Microsoft Whiteboard for Teams: Get involved with multi-level collaboration experiences
More Coming Soon Features
Live Captions: Read captions in real-time without losing track of the conversation
Information barriers: Choose which individuals are able to collaborate and communicate through the Teams platform
By the end of 2019, you can expect to see more features such as:
Secure private channels: Customize who can see files and conversations in a specific circuit
Content cameras and intelligent capture: Support for additional content-capturing cameras. Access Intelligent Capture to focus, and enhance images and text
Custom Backgrounds: Select your own unique background
Are you using Microsoft Teams? Make sure you check out our new Teams phones to take full advantage of the features!
Xorcom announced recently that their CompletePBX appliances of series CXR2000 and up are going to be equipped with Solid State Drives (SSD) in April 2019! Currently, they are using enterprise-grade Hard Disk Drives (HDD).
Whatâs the benefit of upgrading to SDD?
The upgrade will significantly increase read and write speed, which means significant performance increase, especially for heavy-duty systems, TwinStar and call centers. The affected Complete appliance lines include CXR2000, CXE2000, CTS2000, CXR3000, CXE3000, CTS3000, CXTS3000, CXT4000, and CXTS4000.
The 2000 and 3000 series will have a 250 GB SSD by default (upgrade option to 500 GB SSD available) and the 4000 series will be equipped with a 500 GB SSD. See more details here!
This day and age, it seems like every business is looking for IP paging. Some are looking to upgrade their old analog paging systems, and others are looking to start fresh. Whether it’s a small business with a warehouse or a large enterprise with multiple floors, IP paging is becoming a âmust haveâ for everyone.
But how difficult is it to install and operate IP paging? A lot of people will tell you that it is extremely complicated and expensive, but much like a lot of other stories you hear in the VoIP world, itâs just not true anymore.
If you are looking for something cost effective and easy to install, then I would be doing a disservice by not recommending Algo for all of your IP paging needs.
Algo has a wide-range of IP paging, emergency alerting, and security products that can cover every area of your business. Â Algo even offers paging adapters so you can seamlessly integrate your existing analog system to a new and efficient IP system!
But for the sake of this blog, I wanted to focus on one particular Algo product. The Algo 8180 (G2) SIP Audio Alerter is a perfectly priced unit that can serve multiple purposes! Â This thing offers voice paging, multicast or broadcast capabilities, and even has preloaded ringtones for the perfect alerting system!
I have looked around, and I can tell you that I donât think there is anything out there that can match the simplicity of this device and also pack as many features that it offers. Â For a full list of features check out the Algo 8180 (G2) here!
By this point, if you are in the market for IP paging, you should only have 2 questions left! âWhatâs in the box?â And âHow can I see it in action?â Â The good news is I have answers for both!
Just take a look at the video above for a detailed unboxing and product test right in our very own VoIP lab! We hooked the 8180 (G2) up to a Poly VVX 600 to show you just how simple it is to operate once you have it connected to your VoIP network!
So, enjoy the video and if Algo is not on your list of potential IP paging solutions for your business, Iâm sure it will be now, and you can thank me later!
Are you currently using the Algo 8180 (G2) or other Algo products? How are you enjoying them? Let us know in the comments!