Sangoma Received Canadian Technology Stock of the Year Award

February 1, 2019 by Ying-Hui Chen

Markham, Ontario, Jan. 31, 2019 – Sangoma Technology Corporation, a trusted Unified Communications (UC) leader providing globally scalable telephony solutions for SMBs, Enterprises, OEMs, and Service Providers, was awarded “Canadian Technology Stock of the Year” at Cantech Investment Conference.

This is an award that is voted upon by dozens of unbiased Canadian Technology-Stock Research Analysts at the top financial institutions in the country who deeply understand the industry, the technologies, the customers, the companies and their corporate performance.

“To be chosen as the TSXV technology company of the year for 2018 from among so many other esteemed nominees is a great honour,” said Bill Wignall, President and CEO of Sangoma. “2018 was a very important year for Sangoma, as our ongoing strategy to drive the company forward via a combination of organic growth and prudent acquisitions, has now gotten us to the stage where we will for the first time, hit $100 million in sales this year.”

Congratulations, Sangoma! We are very proud to be part of this innovative team and are looking forward to achieving more together in 2019!

5 New Microsoft Teams Features Draw Attention to Educators

January 28, 2019 by Ying-Hui Chen

Microsoft Teams continuous to introduce new features to broaden their applications. This time, they are targeting teachers and educators! A total of five new features starting this week will be rolling out to all Teams users. Let’s take a quick peek:

#1 Grade Sync to your SIS:

Grading is easier for teachers now. You will be able to automatically send students’ grades from Teams assignments to a teacher’s Student Information System.

#2 Mobile Grading:

Teachers are able to give grades to Teams Assignments from anywhere anytime through the iOS or Android Teams mobile app.

#3 Turnitin Integration:

Suspect about plagiarism? Use the Turnitin integration to detect potential plagiarism by comparing your student project against items on the Internet! It will search for similarities for you and quickly pinpoint any plagiarism.

#4 Free Computer Science Curriculum:

MakeCode is Microsoft’s online game development engine that allows students to build games using drag-and-drop block or JavaScript. The beta version will soon be released this month for teachers to have access to it from Teams.

#5 Faster Assignments:

Now you can create and view your upcoming assignments easier and quicker than before.

Interested in learning more about VoIP for the education industry? Check out VoIP Supply’s Edu Assist, a program designed to get VoIP service, support, and expertise that will save you both time and money.

New Year, New Hardware: Yealink Teams Phones, VTech VCS762-2W, Fanvil X210 IP Phone and More!

January 25, 2019 by Ying-Hui Chen

2019 is an exciting year for VoIP! There’s no time like the present to upgrade your VoIP hardware and take advantage of the latest technology.

This month, we are introducing a new true wireless conference phone from VTech, Teams-certified phones from Yealink and more new innovations from Fanvil. Don’t waste another second, let’s dive in:

VTech VCS762-2W Wireless Conference Phone

Go wireless this new year with VTech’s VCS762 wireless conference phone! This new addition to VTech’s conference line offers up to 12 hours talk time with two convenient wireless microphones. It is a reliable SIP DECT system that comes with full-duplex speakerphone and HD voice quality. Check out more details here!

DECT 6.0
3-way local conference
Full-duplex speakerphone in base
2-Year manufacturer warranty

Yealink T5 Teams Phones

If you are looking for a Microsoft Teams phone, you can’t miss the T5 Teams-certified phones from Yealink! This is an exciting addition to Yealink’s existing Skype for Business phone series. Now users can enjoy the familiar Teams user interface and key functionalities. Yealink’s Teams phone series also supports Office 365. You can easily upgrade your phone to Microsoft Teams or Skype for Business (SFB)! These Teams phones are currently available at our online store. Click here to order!

Microsoft Teams Certified
Fully compatible with Teams key functionalities
Teams user interface
Support Office 365 and upgradability to Teams or SFB

Fanvil X210 IP Phone

Demo the latest enterprise IP phone from Fanvil, the X210! Designed for executive users, the X210 features 2 side color displays, Gigabit Ethernet with PoE support, EHS, built-in Bluetooth, WiFi and much more! It is the perfect IP Phone for a business who needs extra DSS keys for dynamic management. Call 1-800-398-8647 to order your demo unit to try out!

20 SIP lines
HD Voice
EHS Support
2 integrated color displays
4.3 main TFT color display

Fanvil i12 Intercom with Dual Button

The i12 is an upgrade from Fanvil’s single button i12 intercom. This new version comes with 2 buttons with a designated SOS button for emergency help point to make contact with the nearest police station or monitoring center. This solution is perfect for hospitals, prisons, schools, and many other organizations. See how easy it is to install the i12 here!

The i12 is currently in stock. Order today!

Dual buttons
SIP protocol
HD Voice
Anti-tamper
Environmental noise reduction
Temperature rating from -40 to +70 degrees

Did you find anything interesting? What new VoIP hardware do you want to see this new year? Leave us a comment below!

Is VoIP Cheaper Than a Landline?

January 24, 2019 by Ying-Hui Chen

If you just started thinking about switching to a VoIP system, you may wonder if VoIP is really cheaper than a landline. Let me break it down for you:

Is VoIP Cheaper Than a Landline?

The short answer is yes because instead of using a separate system with additional hardware, VoIP uses what you already have – the Internet connection.

How Is VoIP Cheaper Than a Traditional Landline?

One Single Network for All

Your traditional landline sends communications through an analog private branch exchange (PBX) system while a VoIP system allows you to transfer voice and data via a single network, eliminating the need for multiple service providers. This will cut down your phone bill expenses significantly!

No More Long Distance Calls

Also, since all VoIP phone calls are made through your Internet connection, there will be no long distance call fees. If you are an international business that makes lots of international calls, VoIP can save you a fortune by treating all calls equally with a monthly fee.

Unified Communications (UC)

With VoIP, you will be able to collaborate better with your team, saving time and money. There are many Unified Communications (UC) phone features that will help you improve work efficiency and effectiveness such as auto attendant, find me/ follow me, voicemail to text, shared line, and more. Click here to see more features!

Management and Maintenance

If you choose a hosted service, your service provider will manage and maintain your system and hardware for you, saving you lots of hassle and leaving you more time to focus on your core business! No onsite staff is needed.

Ready to learn more? Check out some useful links below or simply contact one of our VoIP experts at 1-800-398-8647 to get your questions answered!

Which AudioCodes phones can I use when I move to Teams?

January 23, 2019 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What is a DECT-base Station? Today, we have more new real questions and answers from VoIP users just like you.

Which AudioCodes phones can I use when I move my users to Teams?

Q: Which AudioCodes phones can I use when I move to Microsoft Teams?

A: All AudioCodes Microsoft 3rd Party Interoperability Partner (3PIP) phones certified with Skype for Business Online will work with and be supported by Microsoft Teams. Here are some of the AudioCodes IP phones that are compatible with Microsoft Teams and Skype for Business: the 405HD, 430/440HD, 445HD, 450HD, and C450HD.

They will be able to join Microsoft Teams scheduled meetings and place calls with the same user experience and features. Additionally, at Enterprise Connect in March 2018, Microsoft announced a new line of native Teams phones that run a Microsoft Teams app directly on the phone itself. The AudioCodes C450HD is a native Teams phone. Learn more here.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

Polycom Refurbished IP Phones

January 22, 2019 by Youleidy Vega

The temperatures here in sunny Buffalo, New York have been in the single digits, but not to worry, we know how to keep warm with hot deals like our Refresh- Refurbished IP phones.

This month for our dose of Refresh check out the Polycom VVX 310, a 6 line mid-level business media phone with HD Voice and Gigabit technology.

Polycom vvx300

And don’t miss out on the Polycom VVX 410. This is a colored-screen 12-line HD Voice phone with dual Gigabit ports and business collaboration features for the office worker.

If what you need is a conference phone then take a peek at the Polycom IP7000. This is a SIP based unit that will enhance your conference calls with HD Voice and echo cancellation.

These phones as well as all our Refresh products are certified to work like new with our Refresh Guarantee. If anything is not working up to your standards you have 6 months to return the product- no questions asked. And you can also add an additional 6-month warranty for a small fee. We believe in our Refresh line and we know you will too!

Call us today to place your Refresh order!-1-800-398-8747

Join The Polycom Reseller Partner Program Through VoIP Supply

January 18, 2019 by Steve Lopian

It’s no secret that Polycom is one of the biggest names in VoIP, and now, you can become a partner!

How you ask? Well, through VoIP Supply of course!

If you are reading this blog, then I’m sure you are no stranger to VoIP Supply and all of the great things we offer. Things like, same day shipping and a wealth of knowledge that you can always count on, just to name a few.

And now, on top of that, we’re offering you the opportunity to become a Polycom Partner! By becoming the Polycom Reseller Partner Program through VoIP Supply, not only will you continue to get the wonderful benefits we offer, but you will also be able to take advantage of exclusive Polycom programs as well!

Programs like, PDMS! A cloud-based device management service which allows you to centrally manage all of your Polycom devices from a single cloud portal! And Polycom’s Device as a Service Program (DaaS)! An exciting new program that allows resellers to offer Polycom phones to their customers on a month-to-month basis with no minimum commitment!

So, if you’re already reselling Polycom, and you are already taking advantage of our amazing benefits, then joining the Polycom Partner Program should be a ‘no-brainer’!

If you don’t believe me, then check out the video above and let our Senior VoIP Expert, Joe Shanahan explain why there has never been a better time to join!

Still not a VoIP Supply partner? Click here to join the VoIP Supply Partner Program and learn more about becoming a Polycom Reseller!

The 3CX Reseller Updates Webinar Recap (Q&A Included)

January 16, 2019 by Ying-Hui Chen

It’s that time of the month to review some 3CX updates! This month, Ben focused on the new release of an update to their award-winning IP PBX – the Alpha, 3CX v16. If you couldn’t make it to the webinar, be sure to download the presentation slide deck and read this webinar recap post!

Some newly expanded PBX feature set includes:

Enhanced Office 365 integration
Enhanced queue options for skill-based routing of calls to agent groups
Extended IVR module
Queue engine restructure to scale better for bigger call center installs
Revised and optimized reporting engine

The new 3CX v16 update can be downloaded here:

Windows: 3CX v16 Alpha
Linux: 3CX v16 Alpha on Debian 9 ISO – choose “Beta” on the “3CX Update Channel” screen. View the change log for this version

3CX’s Reseller Updates Webinar Q&A Session

Q 1: Is there any news on SMS/MMS?

A: In about 2-3 weeks, we will have some updates on that.

Q 2: Are there any changes to the qualifications as a partner?

A: Yes. Last year, your sales number was measured every quarter, this year, instead of reviewing every quarter, we are going to review your performance every 6 months. Starting in 2019, you will keep your status for 6 months and be promoted or demoted after that time period. The promotion will happen anytime during the 6 months when you reach the partner level goal, but the demotion will only be at the end of the 6 months period.

Q 3: Will we need to recertify on the version 16?

A: Yes, we do need recertification on version 16 to keep people up-to-date.

Q 4: Have there been any upgrades on the Call Center app?

A: Yes, we put in a lot of new features to the web application such as call routing. There are a lot of updates but nothing has been published on our website yet.

Q 5: Is there an estimated time to market for v16? When can we sell it to the customers?

A: December 2019.

Q 6: Where can we download the slides?

A: You can download the presentation deck here.

Are you interested in learning more about 3CX reseller updates? Join our monthly recurring 3CX Boot Camp with Ben reseller webinar here!

New Microsoft Teams Mobile Calling Features for iOS and Android

by Ying-Hui Chen

Microsoft Teams continues to grow with new features and updates! This time, they are introducing new mobile calling features for both iOS and Android systems. If you are using Teams mobile app, be sure to check out what has been improved!

Start and Stop Call Recordings on Teams Mobile App

Like on the desktop, you can now start and stop your meeting recordings anytime you want right from your mobile app. This will be very useful if you have a meeting on the road and would like to review the meeting later in details. Only the meeting organizer or the participants from the same organization can start a recording.

Other meeting improvements include:

Copy links to channel messages
Place your call on park and get a unique code for retrieval
1:1 to group call escalation for PSTN calls

Are you using the Teams mobile app? What’s your experience? Share with us in the comment!

Many VoIP service providers offer mobile solutions such as Digium’s Switchvox Softphone and Grandstream Wave. If you’d like to learn more, call one of our VoIP consultants today at 1-800-398-8547 for a free consultation!

3 Key Components to Consider When Evaluating IP Phones to Sell with Your VoIP Service

January 15, 2019 by Ying-Hui Chen

Evaluating which VoIP phones to sell with your VoIP service can be a daunting task, especially when there are so many IP phone options available on the market. Which manufacturers or products are best for your customers? Before you jump into making a rash decision, be sure to at least consider these 3 key components:

Product Stability

Product stability is one of the top priorities during any IP phone evaluation. You will want to make sure your customers have a great communication experience without any interruptions or downtime. Check reviews or forums to see what other users are saying about the products you are interested in. Are there any software bugs or issues? How frequently do the issues happen? Have they been solved in a timely manner?

Stellar Support

There’s no 100% guaranteed, for perfect IP phone; so make sure you have a great technical support team to help you solve issues when needed. How does the manufacturer handle technical issues? Is there an easy way for you to contact the support team (via phone, email, webpage, etc.)? Do they offer 24/7 support?

Customer Preference

Last but not least, do your research on your customer base! Whether it’s the location of a button, touchscreens, or the size of the phone, you need to learn what your customers are looking for. The more you understand your customers, the better decision you will make.

These are just some of the most important areas you will want to include in your evaluation process. If you’d like to have more detailed suggestions, contact our VoIP experts at 1-800-398-8647 today to get a free consultation to learn more!

How did you select the ideal VoIP hardware to sell with your service? What was the process like? Utilize the comment box below to share with us!

Sangoma Received Canadian Technology Stock of the Year Award

5 New Microsoft Teams Features Draw Attention to Educators

#1 Grade Sync to your SIS:

#2 Mobile Grading:

#3 Turnitin Integration:

#4 Free Computer Science Curriculum:

#5 Faster Assignments:

New Year, New Hardware: Yealink Teams Phones, VTech VCS762-2W, Fanvil X210 IP Phone and More!

VTech VCS762-2W Wireless Conference Phone

Yealink T5 Teams Phones

Fanvil X210 IP Phone

Fanvil i12 Intercom with Dual Button

Is VoIP Cheaper Than a Landline?

Is VoIP Cheaper Than a Landline?

How Is VoIP Cheaper Than a Traditional Landline?

One Single Network for All

No More Long Distance Calls

Unified Communications (UC)

Management and Maintenance

Which AudioCodes phones can I use when I move to Teams?

Which AudioCodes phones can I use when I move my users to Teams?

STAY TUNED

Polycom Refurbished IP Phones

Join The Polycom Reseller Partner Program Through VoIP Supply

The 3CX Reseller Updates Webinar Recap (Q&A Included)

3CX’s Reseller Updates Webinar Q&A Session

New Microsoft Teams Mobile Calling Features for iOS and Android

Start and Stop Call Recordings on Teams Mobile App

3 Key Components to Consider When Evaluating IP Phones to Sell with Your VoIP Service

Product Stability

Stellar Support

Customer Preference

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