VoIP Supply Named 2019 Best Places to Work Finalist!

April 17, 2019 by Mary Cheney

Just like every year, Buffalo Business First received well over a hundred nominations for the 2019 Best Places to Work list sponsored by Quantum Workplace. This year, VoIP Supply is once again honored to be the small category finalist!

What Is Best Places to Work?

Best Places to Work is created to learn what the employees are really thinking about the places they work and provide with valuable information to improve the company’s day-to-day operations and workplace environment.

All Best Places to Work winners are determined exclusively on the basis of their employees’ responses to the Best Places to Work Survey. Employee responses from the 30 standard survey questions, along with the number of employees that respond to the survey, are calculated to determine the company’s overall score and ranking.

See all finalists here

We are very excited to be the finalist of Best Places to Work once again! We would like to thank all of our dedicated and amazing employees for their hard work and nomination. Learn more about VoIP Supply’s culture here!

Do Poly (Previous Polycom)’s VVX Phones Work with Microsoft Teams?

by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: How does FreePBX-to-PBXact Conversion Module Work? Today, we have more new real questions and answers from VoIP users just like you.

Do Poly (Previous Polycom)’s VVX Phones Work with Microsoft Teams?

Q: Do Poly (Previous Polycom) VVX 411 work with Microsoft Teams?

A: Unfortunately, Poly does not support Microsoft Teams at this point. Only SIP and SFB are the profiles. Yealink would be your solution. Click here to see more Yealink Teams Phone options.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Sangoma’s VP of Marketing Jim Machi on the Telecom Reseller Podcast at Enterprise Connect 2019!

April 15, 2019 by Mary Cheney

Sit down, grab a cup of joe and join Jim Machi, Sangoma’s VP of Marketing, and Doug Green from Telecom Reseller as they go in-depth on the Sangoma and Digium acquisition, their product roadmap and their strategic partnership with VoIP Supply.

Sangoma Switchvox:

“2018 was really good. We bought a division of Dialogic in the beginning of January, and then also in September, we acquired Digium which came with Asterisk. So, it was a busy and hectic 2018 but through it all, we grew organically, but we also grew through these mergers and acquisitions – Jim Machi, Sangoma’s VP of Marketing.

I think one of the biggest takeaways from this interview was that Machi assures us that Digium Switchvox is here to stay! When Doug asked Jim about the continuity of Digium Switchvox, this is what Machi had to say:

“Switchvox is really key, Switchvox is a Premier UC offering that competes with Avaya and Mitel and it’s really important to us.”

Click and listen to the podcast here!

Xorcom Talks About Their New Multi-Tenant PBX and More from ITEXPO 2019

April 5, 2019 by Steve Lopian

One of the more interesting stops we had while attending ITEXPO this year was, without a doubt, Xorcom.

We have been partners with Xorcom for several years now and have grown accustomed to their product offerings, but what they had on display at ITEXPO 2019 was something new and very eye-catching.

What new product are we talking about? Well, that would be Xorcom’s new Multi-Tenant PBX, and it’s capabilities are endless! Using this Cloud platform, you are able to do things like run a complete hosted PBX platform, create and manage resellers and so much more!

How much more you ask? Well, we were wondering the same thing, so we decided to ask Xorcom CEO Eran Gal that same question and he did not disappoint! Eran was able to give us the inside scoop on their new Multi-Tenant PBX a lot more!

Want to see the full interview? Just click the video above!

Are you currently using Xorcom’s Multi-Tenant PBX? How do you like it? We want to hear from you so let us know in the comments!

Star2Star Named a 2019 Customer Product of the Year Award Winner

April 4, 2019 by Ying-Hui Chen

Star2Star Communications, a leading provider of communication solutions, announced that their Full Spectrum Communications Solution has been named as a 2019 Customer Product of the Year Award winner by TMC, a global media company. Star2Star is the world’s only provider of Full Spectrum Communications. The solutions unify voice, video, mobile, chat, fax, presence management, and more into a single, easy-to-use system.

What does the Product of the Year Award recognize?

This award recognizes vendors that are advancing the call center, CRM and telecom services. It also highlights products that empower their customers to meet and exceed their expectations and needs.

“When we created the Full Spectrum Communications Solution, we had the customer experience front and center while designing the system,” said Michelle Accardi, President and Chief Revenue Officer at Star2Star. “Full Spectrum Communications are designed to solve the complexities and challenges of the modern business in ways other solutions can’t. When you have all of the technology you need under one platform, with the ability to integrate and customize for your unique needs, there is no limit to what you can accomplish.”

This is the fourth consecutive year that Star2Star has been recognized with this award. Congratulations, Star2Star! We are very excited about the news and looking forward to serving more customers with their flexible solutions.

Learn more about Star2Star solutions here.

Sangoma Unveiled New Switchvox 7 UC Software

by Ying-Hui Chen

This Wednesday, Sangoma Technology Wednesday announced their first major Switchvox release after the acquisition of Digium completed back in September. This is version 7 of Switchvox that provides a more integrated and collaborative experience for the D-Series IP phone users.

What’s included in Switchvox Version 7?

Switchvox 7 includes advanced conferencing features for greater collaboration, delivers added functionality for D-Series IP phones with call pickup capabilities, and upgrades the platform’s operating system for improved performance and security, according to Sangoma.

When is Switchvox 7 Available?

Switchvox 7 is currently available for Switchvox on-premises customers with an active subscription and the following supported appliances: E510, E520, E530, E540, 80, 310, 360, 380, 450 and 470.

“Digium has been a trusted supplier for years, with the consistency we’ve come to rely on,” said Jim Anderson, president of Unitel. “The 7.0 release takes the best value in unified communications to an even higher level. I look forward to offering Switchvox to our clients for many years to come.”

Are you using Digium Switchvox 7? What are your thoughts about this new version? Learn more about Digium Switchvox solutions by visiting our website or contact our VoIP experts at 1-800-398-8647.

Xorcom Software Updates: MT Manager 1.0.12

April 3, 2019 by Ying-Hui Chen

Xorcom’s Multi-Tenant PBX is getting more secure and better! Today, Xorcom announced some exciting new software updates on their MT Manager version 1.0.12. Let’s hear what it is all about!

What New Features Are Available?

A strong password enforcement policy is now applied to all MT Manager login passwords for both admin and resellers

A new Reports section was added to the MT Manager GUI.
Usage reports are now available to provide information about the dynamic license usage and be used as a basis for billing.
The system generated CSV files of four types:
- Full Month – historic report for the usage in any given previous month.
- Month-to-date – average usage for the current month up until the date of the report. This report shows the actual consumption of license usage so far for the current month.
- Current – how many licenses are being used at this given point in time.
- Estimated – what will be the total consumption at the end of the month if no further changes are made.
Report format – the report details the tenants’ information as follows:

Additional Multi-Tenant PBX Changes

Back button – the Cancel button was replaced by a Back button. The Back button will always send the user back to the previous dialogue (unlike the Cancel button which would send to a dialogue based on hierarchy).

Performance improvements for voice routing and operating system

Other than the new features introduced by Xorcom, they also fixed the wrong inbound in-dialog SIP requests when the SIP trunk requires registration or when SIP provider uses MT server IP address in R-URI.

Learn more details here. Are you using Xorcom’s multi-tenant PBX? What are your thoughts on these new updates? Share with us!

How Does FreePBX-to-PBXact Conversion Module Work?

by Ying-Hui Chen

In previous Mom’s calling Q&A series, we have discussed: Is Sangoma 3000G Compatible with Cisco Patch Panel? Today, we have more new real questions and answers from VoIP users just like you.

How Does FreePBX-to-PBXact Conversion Module Work?

Q: When applying the FreePBX to PBXact conversion module, does it go to the FreePBX deployment or the PBXact deployment? I can’t find any documentation on it.

A: You buy this for the FreePBX appliance deployment and then update the license from the PBX and it will magically change everything for you. If you need more information, see the video below to learn how to convert FreePBX to PBXact in under 10 minutes:

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Yealink Talks About New T5 Series and More From ITEXPO 2019

March 29, 2019 by Steve Lopian

One of the brands that we were really excited to see at this year’s ITEXPO was Yealink. It seemed like there was never a dull moment in their booth, but we still managed to get ourselves in for an interview, and we’re glad we did!

One of the main focuses for Yealink this year was their new T5 series of IP phones. It was interesting to learn about what these phones have to offer and what specific upgrades they had. But most of all, it was great to actually get our hands on these phones!

Yealink had their new T5 series on full display and they did not disappoint! Some of the most interesting takeaways from learning about these phones was their ability to content share, as well as, having built-in Bluetooth and WiFi!

And! Lucky for you, we were able to get our whole interview with Yealink on camera so you’re also able to experience the first-hand look at these new phones and everything they have to offer! Just click the video above to check out these phones and more from ITEXPO 2019!

Are you already using a Yealink phone from their T5 series? If so, let us know how you like it in the comments! We want to hear what your favorite features are!

How to Upgrade to the Yealink Teams Edition from SFB Edition

by Ying-Hui Chen

As Skype for Business rolls into Microsoft Teams, more features and tools are unlocked for Teams users. We received many inquiries from our customers regarding how to utilize Yealink’s Teams edition devices. Therefore, today, we are going to show you how to upgrade your existing Yealink SFB phones into the Teams edition.

The whole upgrading process can be separated into two main steps: Upload the Teams firmware and Register & Upload the license. Let’s get started:

Upload your Microsoft Teams Firmware

Download the Microsoft Teams firmware file:
On the device, go to Status -> General to find out the IP address of the device.
Type the IP address into a web browser to go to the web interface of the device, and log in with the default Administrator information:
- Username: admin
- Password: admin
Go to Settings -> Upgrade -> Select and Upgrade Firmware,.
Click “Upload” to upload the MS Teams firmware, a message will pop-up, click OK.
If the firmware is upgraded from Skype for Business, the license should be already installed.

Register for an account and Upload the License

Login to Yealink License Management Platform.
Go to License Management -> My application, click “+New Temporary License” or “New Permanent License” based on your needs. (Note: So far, end users could only apply for temporary licenses up to 180 days. If you need to apply for permanent licenses please contact your distributor or phone provider).
Fill out and submit the application form.

- Version: select Microsoft Teams
- MAC: IP phone: Setting -> About -> MAC OR Web interface: Status -> Network Common -> MAC Address.
- Model: You can find it at the bottom of the device.

4. When the application is approved, login to Yealink License Management Platform License Management -> My application, scroll all the way to the right, under Action, download the license.
Go to web interface Security -> License to upload the license.

The device will reboot after the license is imported. That’s it! Your upgrade is completed!

Do you have more questions? Learn more here: http://support.yealink.com/faq/faqInfo?id=785

VoIP Supply Named 2019 Best Places to Work Finalist!

Do Poly (Previous Polycom)’s VVX Phones Work with Microsoft Teams?

Do Poly (Previous Polycom)’s VVX Phones Work with Microsoft Teams?

STAY TUNED

Sangoma’s VP of Marketing Jim Machi on the Telecom Reseller Podcast at Enterprise Connect 2019!

Sangoma Switchvox:

Xorcom Talks About Their New Multi-Tenant PBX and More from ITEXPO 2019

Star2Star Named a 2019 Customer Product of the Year Award Winner

What does the Product of the Year Award recognize?

Sangoma Unveiled New Switchvox 7 UC Software

What’s included in Switchvox Version 7?

When is Switchvox 7 Available?

Xorcom Software Updates: MT Manager 1.0.12

What New Features Are Available?

Additional Multi-Tenant PBX Changes

How Does FreePBX-to-PBXact Conversion Module Work?

How Does FreePBX-to-PBXact Conversion Module Work?

STAY TUNED

Yealink Talks About New T5 Series and More From ITEXPO 2019

How to Upgrade to the Yealink Teams Edition from SFB Edition

Upload your Microsoft Teams Firmware

Register for an account and Upload the License

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