What’s New with Xorcom Multi-Tenant PBX?

June 6, 2019 by Ying-Hui Chen

If you have been following our VoIP Insider posts, you would know that Xorcom has been relentlessly improving their Multi-Tenant PBX to better serve their users. This time, Xorcom introduced security improvements, One-Click apps, and Complete Concierge for Multi-Tenant PBX MT Manager. Let’s check out these exciting new updates:

Improved Security

  • It is now possible to define a whitelist of IP addresses.
  • Web access to the MT Manager will only be allowed from those IP addresses.
  • All other addresses will be blocked.
  • Leaving the whitelist empty will allow the system to be accessed from any IP address.
  • It is highly recommended to always set the whitelist and not allow access from any IP address.

One-Click Apps

With a single click, you are able to install and activate apps for your tenant PBX easily and quickly.

  • Apps tab was added to Tenant settings (Tenants -> Edit button).
  • Each available app has an on/off toggle that allows the administrator to activate the app for that specific tenant.
  • In case it is a paid app the user will get an indication of that fact and what the payment is based on
  • The charge for the paid apps is dynamic based on usage.
  • The apps can be turned off at any time by the MT Manager administrator.
  • Once an app is activated, an icon will indicate the app in the Tenants dialogue:

Complete Concierge

Hotel PMS-PBX interface are now added to MT Manager as a one-click app for tenant PBX!

  • Complete Concierge hotel PMS interface is now available as a one-click app for tenant PBX.
  • The system is licensed on a per-room basis with no upfront cost.
  • Once activated by the MT Manager admin, the PBX admin will be able to see and edit the Hospitality module details.

Learn more details on Xorcom’s webpage here!

How’s your experience on Xorcom’s multi-tenant PBX? Are you benefitting from these new software improvements? We would love to hear from you!

Learn More About Xorcom

Come Join Us for a Lifesize Sponsored Event at VoIP Supply!

by hwaple

Join us Wednesday, June 19th from 5:30 PM to 7:30 PM at the VoIP Supply Office located at 80 Pineview Drive Amherst New York, 14228 near the University at Buffalo North Campus.

Come demo our Lifesize equipment in our conference rooms and see Lifesize come to life!

Maybe you need to upgrade your old legacy conferencing equipment or need a whole new solution, either way, this event is perfect for you.

Talk with our VoIP Supply Experts along with the Lifesize Team to find a tailored solution for your business. Walk away from the event with more knowledge about video conferencing and Lifesize.

Event Details:

What: Demo video conferencing equipment, grab a bite to eat, and enter to win some giveaways

When: Wednesday, June 19th, from 5:30 PM to 7:30 PM

Where: VoIP Supply Office – 80 Pineview Drive, Amherst New York, 14228.

How Much: The event is absolutely FREE and open to the public!

Click Here to RSVP on our website!

There will be food, refreshments, giveaways, and so much more. Thank you and we hope to see you there!

Why Lifesize?

  • Intuitive User Experience – Lifesize owns and manages the entire end-to-end user experience from built conference rooms to their cloud service
  • 24/7/365 Support – Customer support is available 365 days a year, 7 days a week with 1-hour response times. That’s amazing!
  • Security and Reliability – Lifesize networks are secure and encrypted without risking video quality

Want to learn more about Lifesize? Visit the Lifesize Page on our website for more information or give one of our VoIP Experts a call at 1-800-398-8647.

Spectralink Versity Smartphones, a must have for enterprise-grade users

June 4, 2019 by Youleidy Vega

Just last month, the team at VoIP Supply held a training with Spectralink. During that session they highlighted their new Versity Series line of enterprise-grade smartphones with SIP integration.

 

 

I had the opportunity to demo the models first-hand and as the Product Marketing Specialist for the Spectralink brand, it was neat to see the products in person and get to test out the key features.

These phones are designed with enterprise users in mind. They are for office or on-the-go workers who needs to be able to manage tasks at any given point regardless of their location. With that in mind, I was expecting to see a bulky, not-so-great-looking phone that cost a lot of money and looked awful. To my surprise, the Versity phones had a sleek, modern design to them.

They are lightweight, yet you can tell that they are made of quality material. In fact, they reinforced and feature a steel plate that has been drop tested at over 25-hundred feet (78.1.5m).

Although the Versity smartphones are Google Certified and have an Android 8.1 operating system, they are not the standard cellphones you would find at your local mobile store. There are Wi-Fi and LTE versions that can be used with a number of wireless cell phone providers, but the Versity smartphones are top of the line IP68 rated, dustproof and can be submerged underwater for up to 30 minutes without incurring any damage. They also boast a Gorilla glass touch screen.

One thing that sets them apart from a regular smartphone and most of the competition is their true hot-swappable batteries. If the phone is running low on battery, you can literally remove the battery from it, while taking a call, and put in the charged spare battery without the phone shutting off and causing you to lose what you were working on or without ending a call.

There are 4 models to the Versity Series:

Spectralink offers barcode scanner options and well as Wi-Fi and LTE alternatives.

All models feature the same enterprise-grade functions:

  • True hot swap batteries
  • 5.2” 1080×1920 display
  • Slim, sleek design
  • Superb voice quality
  • Customizable Push to Talk, Alarm, and Scan buttons
  • Bluetooth 5.0 (including Bluetooth LE)
  • Chemical-resistant, IP68 rated, Waterproof
  • 13MP rear camera with grid capability
  • Fingerprint scanner
  • Larger 3000 mAh batteries

 

Do you want to learn more about Spectralink Versity features, specifications and use cases?  Watch this quick, yet informative video.

 

One cool thing that got my attention during the training was the fact that users are able to customize the buttons on the smartphone based on what functions feel right per button. For example, you can choose what button to use for the push to talk feature, or what button to use to send an alarm or to scan something. I think that added flexibility makes a huge difference in making the device your own and empowering staff to feel comfortable throughout the workday.

Overall, my take on the Versity Series is that they are well made, reliable, easy to use yet robust devices that truly have been designed with users in mind. Whether you are a hospital, manufacturing facility, office worker or construction worker, the Versity smartphones can fill the gaps for any of these verticals and more.

An IP Paging Solution for your Pets – CyberData Success Story

June 3, 2019 by hwaple

Pets come from places near and far. The Erie County SPCA located in Western New York in Buffalo is the temporary home to some of these pets looking for their forever home. The SPCA of Erie County was looking for an IP paging solution that would allow them to fully utilize their current IP technology while being fully aware of the budget constraints since they are a non-profit organization. It was important that the SPCA of Erie County found a cost-effective and IP paging solution that met their needs, that’s where CyberData comes in to play.

Problem: The SPCA of Erie County was in need of a paging system that made maximum use of their current IP technology all at a reasonable cost.

SPCA Requirements:

  • General paging and music to be played over the speakers, with very good sound quality fidelity
  • Zone paging that would allow music to be played in some areas, and paging only in others with a “Page All Areas’ function as well.
  • Flexibility to modify or change zone over time, and easily adjust the volume
  • Integration closely with a VoIP phone system, allowing paging from any phone

Solution: Speaker/Pager/ Public Address portion of the project, provided the best combination of quality, capability, flexibility, and value for the project.

A cost-effective system, which was attained by

  • Pairing each “Master” SIPs speaker with an associated Auxiliary Analog Speaker, lowering system costs by approximately 40%
  • The use of PoE IP speakers, which reduced wiring costs by eliminating a separate power source for each speaker
  • The competitive pricing and exceptional value offered by CyberData products

The SPCA of Erie County also chose CyberData due to the product support that was offered during the design and configuration phase ensuring that the products would seamlessly integrate with other equipment in their IT network. Easy programmability through a web-based interface, security features, and a low PoE power budget were all other reasons why the SPCA of Erie County chose CyberData over its competitors.

CyberData 011394 Sip Speaker

CyberData 011121 Auxiliary Analog Speaker

CyberData 011068 Paging Horn

CyberData 011324 Paging Amplifier

 

In the end, CyberData was able to answer The SPCA of Erie County’s needs with their IP paging products. We are proud to have staff here at VoIP Supply that has adopted their pets from the SPCA of Erie County. If you are looking to adopt, donate or volunteer at the Erie County SPCA click here!

 

Want to learn more about CyberData’s IP Paging solutions? Call one of our VoIP Experts at 1-800-398-8647 today!

The Fanvil X210: An Elegant Enterprise Phone Packed with Features!

May 31, 2019 by Steve Lopian

 

 

It’s no secret that we are all big fans of Fanvil here at VoIP Supply. Being that we are an official distributor of their products, we feel obligated to test and get to know each one of their phones inside and out, and honestly, it’s a lot of fun.

One IP phone in particular that we have been waiting to get our hands on to test is their new flagship phone, the X210!  This phone is massive! It is packed with 3 color screens and really targets the executive user.

Playing around with this phone in our own VoIP lab proved to not only be very informative, but also very exciting! In fact, we learned so much, that we didn’t want to just tell you about it, we wanted to take it one step further…

So, we decided to write this blog after getting our hands on the Fanvil X210, but that still wasn’t enough! We asked ourselves: what would be the best way to let our customers know just how awesome and unique this phone is? Naturally, we decided on creating a product review video!

This video showcases some of the features of the phone that we found to be most impressive.  One example would be its hotspot feature! Much like a satellite, this feature allows the X210 to distribute phone calls to other phones in your office without using a phone system!  Crazy, right? I know.

But the Fanvil X210’s hotspot feature is only the tip of the iceberg! Want to see everything else this elegant enterprise phone has to offer? Then watch our product review video above! We think you’ll be extremely impressed with this latest offering from Fanvil.

Do you already own a Fanvil X210? How has your experience been as a user? Let us know in the comments below! We want to hear from you!

 

How to Upgrade the 8-port API to a 12-port API on Sangoma A20004DE

May 29, 2019 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: How to Set Up the Fanvil BLF on FreePBX Today, we have more new real questions and answers from VoIP users just like you.

How to Upgrade the 8-port API to a 12-port API on Sangoma A20004DE

Q: I have an 8-port API installed (Sangoma A20004DE) and want to upgrade to a 12-port API. Which expansion part(s) can be purchased to make that happen?

A: You will want to check out one of these, depending on the base card:

Sangoma Expansion Module for the A200BRM series cards. This add on will give you access to 4 additional ports of FXO or FXS that can be added. For each A200RA that you want to add onto your base A200BRM card, you will need an A200BP(2 6) with the 2 6 representing the total number of remora’s plus the base that will be tethered together

or

Sangoma Expansion Module for the A400BRM series cards. This add on will give you access to 12 additional ports of FXO or FXS that can be added. You can tether up to 1 A400Ra with one base A400BRM card.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Ribbon Communications EdgeMarc 15.5.0 Release

May 22, 2019 by hwaple

Ribbon Communications Inc recently released its latest update to its Intelligent Edge devices. The EdgeMarc (VOS) Release 15.5.0 includes both software and hardware updates for this release. These hardware updates are model-dependent, but software updates have been made to all Intelligent Edge devices.

New features from the EdgeMarc (VOS) 15.5.0 Release.

  • Security upgrades – Multiple security enhancements related to upgrading OpenSSL 1.0.2q, NTPsec upgrade 10 1.1.2, Net,SNMP upgrade to 5.8, OpenVPN upgrade to ver. 2.4.6
  • Resilience- WAN link redundancy (WLR) now works with high availability (HA) to provide greater resilience for EdgeMarc devices
  • (HA allows for standby EdgeMarc to take over in case the primary EdgeMarc suffers a system failure, while WLR allows the EdgeMarc to switch over to a secondary WAN link in case the primary WAN link goes down)
  • E1 Support – A new sku for the EdgeMarc 4808 supports a 4-port E1, providing 120 E1 channels and 24 FXS channels.
  • Software support is added to EdgeMarc 4806 and EdgeMarc 4808 support 2-port E1.

To view the EdgeMarc devices click here.

About EdgeMarc (VOS) Release 15.5.0 

The EdgeMarc Intelligent Edge™ devices are ideal for service providers and enterprises that are looking to deploy Unified Communications while not compromising on security. The EdgeMarc contains enterprise session border controller (eSBC) functions to protect against cyber attacks such as denial, service, or toll fraud. Additionally, the EdgeMarc products can operate as service demarcation devices. With SIP-aware firewall, NAT/DHCP, Border proxy functions, QoS management, call quality monitoring and harmonization for interoperability with IP-PBXs the EdgeMarc devices are guaranteed to keep your service in check. All EdgeMarc devices operate on the Edgeview Service Control Center which allows you to troubleshoot and monitor any problems that may occur with your device.

Customers looking to upgrade to the latest 15.5.0 EdgeMarc (VOS) Software Release should contact VoIP Supply Technical Support at 1-800-398-8647 or visit our website to submit a Support Ticket 

Looking for more information about Ribbon Communications? Click Here to view the Ribbon Communications Page or give our VoIP Experts a call at 1-800-398-8647!

Government or Education Headsets by Jabra

May 16, 2019 by Youleidy Vega

If you a non-profit, a government agency or in the education spectrum and your daily tasks or that of your employees or students require headset in any way, then you should pay attention to the next few lines.

Headsets are a common thing in the business world. Many businesses require basic headsets for their employees. Perhaps something that they can use to simply to answer a few calls on a daily basis. Or if a call center, make that a lot of calls on a daily basis. Colleges and schools may have a computer room where headsets are a requirement in order to keep the noise levels down in the room, but also so that students can focus on the task at hand.  A headset seems like such an ordinary thing, especially to employees.  A flimsy device that gets used until it breaks then tossed out and replaced by another headset.

But for the decision makers in a government agency or school, the selection of the headsets is a process that takes many things into consideration. Pricing and compatibility being the main factors. Durability and features following right behind that. And maybe add to that comfort and the flexibility of the headset. Is it a wired headset, a wireless headset? Can you move around with it? Can it be plugged in and out time and time again by tiny hands with it not breaking easily? These are all things that decision makers consider. And we carry a brand of headset manufacturer that has a variety of headsets that have proven to work in the public sector market and can answer all these questions- Jabra.

Jabra is a key player in the headset market carrying a wide range of headset options in wireless, wired, Bluetooth, USB, and Skype for Business Certified options to fit the needs of every user.

There are top Jabra headsets that many government agencies and schools have chosen to use.

 

 

Jabra Evolve 20

A professional corded headset with basic features for call management and plug-and-play setup.

 

 

Jabra Evolve 40

A professional corded headset that features Intelligent Call Transfer. allows you to easily transfer your Skype for Business calls to your smartphone when you need to head out your office.

 

Jabra Engage 65

A powerful wireless headset with a lightweight design and an integrated busylight. Available as a convertible headset, mono, and dual headset.

 

Jabra Biz 2300

 A headset designed for contact center agents in mind. It is durable, comfortable and offers world-class sound.

 

 

 

 

 

Jabra Speak Speakerphones

Jabra offers many portable professional speakerphones to choose from for the conference room or huddle space.

 

 

 

 

 

 

Jabra headsets offer great quality sound, neat features, and dependability. Better yet, Jabra offers discounted pricing to the public sector. If you are in the market for new headsets, please give us a call and let us find out about your specific needs and scenario. We are able to help you find the right headset for less! Call our Jabra experts at 1-800-398-8647.

Spectralink Honored With Three 2019 Mobile Star Awards

May 10, 2019 by Mary Cheney

Spectralink, a leader in enterprise mobile solutions, has received three prestigious 2019 Mobile Star Awards™, including Innovative Business Smartphone for the Versity Android device, Healthcare Mobile Innovation for Versity, and Mobile Development Innovator honoring Spectralink’s Vice President of Product Management and Technology Solutions, Andrew Duncan. The awards program is hosted by the MobileVillage.com.

“We are excited and honored to receive three Mobile Star Awards for our innovative enterprise

mobility solution that is helping organizations worldwide transform their mobile and digital

strategies,” said Duncan. “The recognitions are a testament to the hard work of our engineers,

and we thank them for their ability to push past the industry norms and provide industry leading innovations.”

The Spectralink Versity, delivers uninterrupted communication around the clock and its open, Android platform helps you keep pace with new mobile technologies! This device is perfect for healthcare or retail businesses who are searching for the most robust technology that bridges communication through WiFi and LTE coverage. Spectralink Versity measures up to your toughest enterprise requirements without compromising style, flexibility or performance.

We recently had a training at VoIP Supply and I was able to play with the Versity and I can say that they 100% deserve these awards. They can be used in so many different types of environments, from harsh warehouses, to retail stores and hospitals. Some of the features that I was most impressed with were the ability to customize the phones per user, the hot swappable battery (you can be on the phone and swap out the battery without losing power) and the panic button!

Congratulations to our partners at Spectralink and we are proud to offer such an amazing brand with great people behind the business!

Become a Digium Reseller Through VoIP Supply!

If you’re a value-added reseller in the world of VoIP, then you understand how important it is to offer quality, top-name products that will leave your customers confident and happy.

 

And while there are endless options out there for you to choose from, adding Digium to your product portfolio is the perfect way to take your business to the next level!

 

Adding Digium to your list of offerings by becoming a reseller through VoIP Supply will not only allow you to add the flexibility of Asterisk but the benefits you will receive by signing up through us will set you apart from the rest!

 

How so? Well, for starters, you will be able to take advantage of our highly trained and experienced staff of VoIP experts to assist you in any situation.  You will also be able to take advantage of competitive reseller pricing and same day shipping!

 

So what are you waiting for? Become a Digium reseller through VoIP Supply today, and set your business apart from the rest!

 

Do you have experience with Digium products? What do you think of their line of VoIP hardware? Let us know in the comments! We want to hear from you!

  • Featured Posts

  • Popular Posts

  • Read Our Feed

  • Latest

  • VoIP Post Categories

  • Archives