How to Combat Gray-Market Poly Devices on Amazon

June 27, 2019 by Ying-Hui Chen

Are you struggling to compete with low pricing Poly devices on Amazon? We feel your pain! To help you combat the gray market, the VoIP Supply team put together a list of strategies you can follow to win back your deals!

How to Combat The Poly Gray Market on Amazon

#1 Authorized Partner: Tell your customer that you are an Authorized Poly Partner. Poly can generate an official letter for you to this effect.

#2 Warranty: Let your customers know that you only sell authorized NEW products and they are fully covered by Poly’s manufacturer warranty. Anything purchased from an unauthorized source is at their own risk such as having defects, missing accessories or components, etc.

#3 Promotions: Poly offers great rebates and promotions frequently. Explain to your customer that gray market devices are not eligible for Poly promotions.

#4 Configuration: Explain that you offer FREE configuration services on devices you provide. Let your customer know that if they use BYOD (Bring Your Own Device), that you’ll need to charge a “configuration fee” because the device is not passing through your warehouse for pre-configuration and thus your workload is much greater. We often see $10 to $15 per phone as a configuration charge

#5 Support: Explain that you fully support and troubleshoot the devices you sell but cannot guarantee ability to troubleshoot a BYOD. You should also highlight that you fully handle returns/RMA’s and the advanced replacement (if you have that).

Lastly, share our blog post with your customers: 5 Reasons Why You Should Purchase From an Authorized Poly Partner

If you need more assistance, give us a call at 1-800-398-8647. What are your strategies of combating gray markets? Are they effective? Share with us!

What is FDMS (Fanvil Device Management System)?

June 26, 2019 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Does the VVX x50 Series Support the VVX D60 Wireless Handsets? Today, we have more new real questions and answers from VoIP users just like you.

What is FDMS (Fanvil Device Management System)?

Q: What is FDMS? Where can I find more information?

A: FDMS is Fanvil’s Device Management System that allows users a way to centrally provision, register, upgrade and monitor their Fanvil devices. Check out the documents below to learn more:

You can download the firmware here.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

More from: Q & A Ying-Hui Chen Fanvil Q&A

Switchvox 7.1: How to Assign a Desktop Softphone to a User

June 24, 2019 by Ying-Hui Chen

Digium Switchvox is known for its simplicity and full features. Today, we are going to show you how to assign a desktop softphone to a user.

How to Assign a Desktop Softphone to a User on Switchvox 7.1

To accomplish this, first you need to find out if your user has a SIP phone extension. If not, you will need to create an extension first and then use Manage Phones tool to assign a phone to a user’s main extension. Let’s go through the steps together:

Open Setup > Extensions:To create extensions and find the Manage Phones tool for an extension.

Find the extension from the list and click on its Manage Phones action.
Assign a Switchvox Desktop Softphone for the Main extension or for one of the person’s additional phone extensions.

That’s it! Please note that a user with multiple phone extensions can only have one that is a desktop softphone.

Have you tried Switchvox 7.1? What’s your experience? If you want to learn more about Digium Switchvox, be sure to check out our webpage!

VoIP Supply is hosting a workshop and networking event in NYC!

by Ying-Hui Chen

Are you looking for new ways to save your business time and money? If yes, then you’re in luck! VoIP Supply is excited to announce that we will be hosting a workshop and networking event in Poly’s state of the art Experience Center in New York City on July 16, 2019!

During this event, VoIP Supply, Poly, and Algo will present ways to save your business time & money, grow your revenue and partner with the industries best! Extra bonus: After our workshop we will be treating you to a Yankees vs. Rays game. Space is limited so don’t wait to reserve your spot today!

Why Attend the NYC Workshop Event?

Learn about VoIP Supply’s partner program and fulfillment services
Catch more revenue with amazing paging solutions
Explore the benefits of partnering with Poly
Get a free ticket to Yankees vs Rays game!

Still thinking about it? Check out the workshop agenda to see more details of the event!

Click Here to See Workshop Agenda

Webinar Recap: Algo’s Mass Notification Solution Application

by Ying-Hui Chen

In Algo’s webinar last week, Scott and Brian gave us an overview of the Algo portfolio and new product updates. The whole presentation was filled with a lot of great information. The part I personally enjoyed the most is the real use cases where they explained how and where businesses can apply Algo’s solutions. Some common use cases include:

Scheduled announcements
Emergency notification
- Ring an extension
- Push button
- Relay input 8301

Download the presentation slides here to check out more details!

You may also find the Q&A session below useful.

Algo Webinar Q&A Session

Q: Any resources and support to help design a project from start to finish?

A: Our VoIP consultant, Brian Hyrek, is available to design your project. Scott from Algo is also available to get on a call with you if needed. Our in-house engineers can also help you with the project designing.

Q: Can Sangoma’s FreePBX work with Algo’s speakers?

A: Yes, Algo is compatible with Sangoma. Many of our FreePBX customers use Algo’s solutions. Algo is a 3rd party SIP endpoint and open standard SIP will register. Click here to download the compatibility guide.

Q: Are Algo devices able to do two-way communication?

A: Yes. The 4 speakers mentioned all have a microphone with the speaker to enable two-way communications. The 8186 device also has a microphone for two-way communication. It’s suitable for warehouses and large areas.

Q: Do all Algo endpoints need to be SIP registered?

A: No, not all speakers need to be SIP-registered. If it’s a paging speaker or paging adapter, you don’t need to register the endpoints. Only when you are making or answering a call, you need to have the SIP registered.

Want to learn more about Algo’s mass notification solutions? Visit our webpage or contact Brian Hyrek at 716-531-4318 or email at [email protected]!

June Hardware Roundup: New Video Phone, Multicase Speaker and WiFi Access Point

June 19, 2019 by Ying-Hui Chen

June is a month of great new VoIP hardware! This month, we are seeing lots of great new additions you can add to your communication system, including Grandstream’s new enterprise-grade GRP Series IP phones, CyberData’s multicast speaker, the GWN7630 WiFi Access Point and much more!

Grandstream’s GRP2614 is now available!

If you haven’t checked out Grandstream’s new GRP Series IP phones, you are really missing out! The GRP2614 is now available for purchase. Click here to order!

These high-end devices are designed for enterprise users or service providers who need to mass deploy and manage a large number of endpoints at once. See what features are included for the GRP2614:

16 Lines
Built-in dual-band WiFi support
Support all major codecs, including wideband codecs G.722 and Opus
Support secure-boot, encrypted data storage

See datasheet here

CyberData’s 011485 Multicast Speaker

Looking for an economical and easy-to-use speaker? Check out the CyberData 011485, a multicast speaker with Power-over-Ethernet (PoE 802.af). This product is currently in stock. Click here to order!

The 011485 speaker easily connects to your PoE network with a single Ethernet cable connection. The 011458 is capable of playing audio from any multicast source like the CyberData SIP Paging Server with Bell Scheduler (011146).

Plays audio from multicast
TLS security for auto provisioning
Support for 10 multicast paging groups
Network-adjustable speaker volume
User upgradeable firmware via web interface or auto provisioning
802.11q VLAN tagging

See datasheet here.

Grandstream GWN7630 WiFi Access Point

The last but not the least is Grandstream’s latest WiFi access point, the GWN7630. This device features dual-band technology and an antenna design that provides maximum network and WiFi coverage.

It’s a great solution for small to medium-sized businesses or branch offices where you need to have WiFi access. The GWN7630 is coming soon. We’re accepting pre-orders. Click here to pre-order!

2.33 Gbps wireless throughput and 2 Gigabit wireline ports
Dual-band 4×4:4 MU-MIMO technology
Self-power adaptation upon auto detection of PoE or PoE+
Supports 200+ concurrent Wi-Fi client devices

Download the datasheet here.

Want to see more new VoIP hardware? Visit our website or give us a call at 1-800-398-8647 today!

3CX Version 16 Update 2 is in Beta! (Webinar Recap)

by Ying-Hui Chen

In today’s 3CX reseller webinar, Sean from 3CX talked about the new features and functionality added to 3CX version 16 update 2. In case you missed it, we want to share with you this quick webinar recap. Let’s check out some exciting updates in this new version of 3CX!

Download the webinar presentation slide deck here:

What has been improved in 3CX version 16 update 2?

Major upgrade to Session Border Controller
Install process requires just PBX FQDN and authentication key
SBC’s can now be remotely updated and configured in Sip trunks section of the management console
Now you can receive status updates, stats and emails for each SBC connection
See more updates

Does 3CX v16.1 have Chat and Talk Feature?

3CX version 16.1 only offers limited chat and talk functions. You will need to have the update 2 installed to access to full features. V16.2 is now in beta and will soon be available. Click here to download 3CX v16.2.

If you have more questions regarding the 3CX v16.2, don’t hesitate to give one of our VoIP experts a call at 1-800-398-8647!

More from: VoIP News Ying-Hui Chen 3CX Webinar

Used, Like-New IP Phone Deals with Refresh

June 18, 2019 by Youleidy Vega

In the month of June, we are highlighting the best of the best refurbished products for our dose of Refresh. Refresh is our line of used products that are certified to work and look as good as new for a fraction of the cost of new ones. Because we trust our Refresh line, we offer the Refresh guarantee, if it doesn’t work or breaks within the first six months, we take it back, no questions asked!

CHECK OUT OUR 10-STEP REFRESH PROCESS!

Yealink T46S $149.99

The Yealink T46S is an elegant looking IP Phone that supports OPUS Codec for enhanced performance and offers high-end features combined with an intuitive interface that is easy to use and pleasing to the eye.

Quick Features:

4.3-inch 480 x 272-pixel color touch screen
USB2.0
Opus
Up to 16 SIP accounts
Paperless label design
Headset and EHS support
Wi-Fi via WF40
Bluetooth via BT40

Poly VVX 410$99.99

The Poly VVX 410 IS high-end IP Phone with a color LCD display and dual Gigabit ports. It is easy to use and integrated well with third-party Unified Communications applications (UC) for added productivity for the knowledge worker and office staff.

Quick Features:

12 Line appearances
Polycom HD Voice
3.5″ (320×240) Backlit Color LCD
Dual Gigabit RJ45 Ports
RJ9 headset port

Poly VVX 310 $72.99

The Poly VVX 310 brings the same great features of the VVX 410 but has a smaller grayscale display. The VVX 310 is the perfect phone for the main area in an office, kitchen, or for an employee that does not need all the bells and whistles, but can benefit from having great audio and interoperability with third-party UC applications.

Quick Features:

6 Line appearances
Polycom HD Voice
208×104 Backlit 8 Level Grayscale graphical LCD
Dual Gigabit RJ45 Ports
RJ9 headset port

5 Reasons Why You Should Purchase From An Authorized Poly Partner

June 17, 2019 by Ying-Hui Chen

When it comes to choosing a vendor for Poly products, lower pricing can be tempting, but watch out! Purchasing from an unauthorized seller may put you at serious risk. To help you make a wiser decision when shopping for VoIP online, we want to share with you the reasons why you should purchase from an authorized Poly partner like VoIP Supply.

Why purchase Poly products from an authorized partner?

Reason 1: Be fully covered by Poly’s Manufacturer Warranty

An authorized Poly partner like VoIP Supply fully handles your returns and RMAs. VoIP Supply also offers advance replacement services for any failed hardware component. If our technical support determines that a replacement part is required, the replacement part will be shipped for advance replacement using an expedited carrier service. However, if your product was from an unauthorized source, you will not be able to obtain support or a replacement under warranty.

Reason 2: Take advantage of Poly promotions

Poly provides decent promotions such as rebate incentives from time to time. As an authorized partner of Poly, VoIP Supply is able to help you take full advantage of them and save more. Unfortunately, gray market devices are not eligible for these promotions.

Reason 3: Avoid defect products, missing parts, and outdated software

Some unauthorized sellers sell “unused products” rather than “new products” and these Poly devices can come missing key accessories or components required for your region to ensure the product will work as needed. We have also seen some unauthorized sellers selling products that include software that is no longer supported by Poly and requires updates to prevent network vulnerability.

Reason 4: Enjoy FREE configuration services

An authorized Poly partner like VoIP Supply provides FREE configuration services on devices they provide. If you are using BYOD (Bring Your Own Device) devices, there’s usually a configuration fee because these devices are not passing through the same warehouse for pre-configuration and thus the workload is much greater.

Reason 5: Get Full Support and Assistance

Authorized Poly partners have the necessary qualifications and training and have access to Poly resources, sales, and technical personnel to offer you full support and assistance. For BYOD devices, however, there’s no guaranteed troubleshooting and support.

Not sure if your vendor is an authorized Poly partner or not? Click here to see the list of unauthorized sources or simply purchase through VoIP Supply at www.voipsupply.com

The Grandstream WP820: The WiFi Phone You’ve Been Waiting For!

June 13, 2019 by Steve Lopian

One thing’s for sure, there is no shortage of IP phones in the market. Having been working in the industry for as long as I have, It seems like there have been hundreds and hundreds of new phones released since 2014.

While all of the phones I’ve come across are a nice combination of desk phones, DECT phones, color screens with sidecars etc., there has always seemed to be one type of phone missing. A WiFi phone.

But then Grandstream Networks came along and released the WP820! With so little choices out there or WiFi phones, this was very nice to see hit the market. And aside from its sleek design and feature list, the price point of $219.00 for this phone was twice and nice.

Even though our team couldn’t contain all of the excitement when this phone was made available for purchase, we did have our eye on it. If you follow Grandstream or are a member of their Beta Club, then you know this phone has been in the works for quite some time.

While the phone was in beta, we were able to get one in our lab for testing. We were so impressed with the beta version that we decided to put together a review video for that, which you can watch here.

Now you’re probably saying to yourself “okay, that’s great, but are you going to review the real deal?” The answer is yes! We have and it is exactly what we expected it to be. Awesome.

The final product is packed with Bluetooth, HD voice and a panic button just to name a few features. If you want to know more about what you’re getting out of this phone, then click the video above and see what the new WP820 WiFi phone from Grandstream Networks is all about!

Do you use the WP820? Or maybe a different WiFi phone? What are your likes and dislikes? Let us know in the comments below! We want to hear from you!

How to Combat Gray-Market Poly Devices on Amazon

How to Combat The Poly Gray Market on Amazon

What is FDMS (Fanvil Device Management System)?

What is FDMS (Fanvil Device Management System)?

Switchvox 7.1: How to Assign a Desktop Softphone to a User

How to Assign a Desktop Softphone to a User on Switchvox 7.1

VoIP Supply is hosting a workshop and networking event in NYC!

Why Attend the NYC Workshop Event?

Click Here to See Workshop Agenda

Webinar Recap: Algo’s Mass Notification Solution Application

Algo Webinar Q&A Session

June Hardware Roundup: New Video Phone, Multicase Speaker and WiFi Access Point

Grandstream’s GRP2614 is now available!

CyberData’s 011485 Multicast Speaker

Grandstream GWN7630 WiFi Access Point

3CX Version 16 Update 2 is in Beta! (Webinar Recap)

What has been improved in 3CX version 16 update 2?

Does 3CX v16.1 have Chat and Talk Feature?

Used, Like-New IP Phone Deals with Refresh

Yealink T46S $149.99

Poly VVX 410$99.99

Poly VVX 310 $72.99

5 Reasons Why You Should Purchase From An Authorized Poly Partner

Why purchase Poly products from an authorized partner?

Reason 1: Be fully covered by Poly’s Manufacturer Warranty

Reason 2: Take advantage of Poly promotions

Reason 3: Avoid defect products, missing parts, and outdated software

Reason 4: Enjoy FREE configuration services

Reason 5: Get Full Support and Assistance

The Grandstream WP820: The WiFi Phone You’ve Been Waiting For!

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