An IP Paging Solution for your Pets – CyberData Success Story

June 3, 2019 by hwaple

Pets come from places near and far. The Erie County SPCA located in Western New York in Buffalo is the temporary home to some of these pets looking for their forever home. The SPCA of Erie County was looking for an IP paging solution that would allow them to fully utilize their current IP technology while being fully aware of the budget constraints since they are a non-profit organization. It was important that the SPCA of Erie County found a cost-effective and IP paging solution that met their needs, that’s where CyberData comes in to play.

Problem: The SPCA of Erie County was in need of a paging system that made maximum use of their current IP technology all at a reasonable cost.

SPCA Requirements:

  • General paging and music to be played over the speakers, with very good sound quality fidelity
  • Zone paging that would allow music to be played in some areas, and paging only in others with a “Page All Areas’ function as well.
  • Flexibility to modify or change zone over time, and easily adjust the volume
  • Integration closely with a VoIP phone system, allowing paging from any phone

Solution: Speaker/Pager/ Public Address portion of the project, provided the best combination of quality, capability, flexibility, and value for the project.

A cost-effective system, which was attained by

  • Pairing each “Master” SIPs speaker with an associated Auxiliary Analog Speaker, lowering system costs by approximately 40%
  • The use of PoE IP speakers, which reduced wiring costs by eliminating a separate power source for each speaker
  • The competitive pricing and exceptional value offered by CyberData products

The SPCA of Erie County also chose CyberData due to the product support that was offered during the design and configuration phase ensuring that the products would seamlessly integrate with other equipment in their IT network. Easy programmability through a web-based interface, security features, and a low PoE power budget were all other reasons why the SPCA of Erie County chose CyberData over its competitors.

CyberData 011394 Sip Speaker

CyberData 011121 Auxiliary Analog Speaker

CyberData 011068 Paging Horn

CyberData 011324 Paging Amplifier

 

In the end, CyberData was able to answer The SPCA of Erie County’s needs with their IP paging products. We are proud to have staff here at VoIP Supply that has adopted their pets from the SPCA of Erie County. If you are looking to adopt, donate or volunteer at the Erie County SPCA click here!

 

Want to learn more about CyberData’s IP Paging solutions? Call one of our VoIP Experts at 1-800-398-8647 today!

The Fanvil X210: An Elegant Enterprise Phone Packed with Features!

May 31, 2019 by Steve Lopian

 

 

It’s no secret that we are all big fans of Fanvil here at VoIP Supply. Being that we are an official distributor of their products, we feel obligated to test and get to know each one of their phones inside and out, and honestly, it’s a lot of fun.

One IP phone in particular that we have been waiting to get our hands on to test is their new flagship phone, the X210!  This phone is massive! It is packed with 3 color screens and really targets the executive user.

Playing around with this phone in our own VoIP lab proved to not only be very informative, but also very exciting! In fact, we learned so much, that we didn’t want to just tell you about it, we wanted to take it one step further…

So, we decided to write this blog after getting our hands on the Fanvil X210, but that still wasn’t enough! We asked ourselves: what would be the best way to let our customers know just how awesome and unique this phone is? Naturally, we decided on creating a product review video!

This video showcases some of the features of the phone that we found to be most impressive.  One example would be its hotspot feature! Much like a satellite, this feature allows the X210 to distribute phone calls to other phones in your office without using a phone system!  Crazy, right? I know.

But the Fanvil X210’s hotspot feature is only the tip of the iceberg! Want to see everything else this elegant enterprise phone has to offer? Then watch our product review video above! We think you’ll be extremely impressed with this latest offering from Fanvil.

Do you already own a Fanvil X210? How has your experience been as a user? Let us know in the comments below! We want to hear from you!

 

How to Upgrade the 8-port API to a 12-port API on Sangoma A20004DE

May 29, 2019 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: How to Set Up the Fanvil BLF on FreePBX Today, we have more new real questions and answers from VoIP users just like you.

How to Upgrade the 8-port API to a 12-port API on Sangoma A20004DE

Q: I have an 8-port API installed (Sangoma A20004DE) and want to upgrade to a 12-port API. Which expansion part(s) can be purchased to make that happen?

A: You will want to check out one of these, depending on the base card:

Sangoma Expansion Module for the A200BRM series cards. This add on will give you access to 4 additional ports of FXO or FXS that can be added. For each A200RA that you want to add onto your base A200BRM card, you will need an A200BP(2 6) with the 2 6 representing the total number of remora’s plus the base that will be tethered together

or

Sangoma Expansion Module for the A400BRM series cards. This add on will give you access to 12 additional ports of FXO or FXS that can be added. You can tether up to 1 A400Ra with one base A400BRM card.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Ribbon Communications EdgeMarc 15.5.0 Release

May 22, 2019 by hwaple

Ribbon Communications Inc recently released its latest update to its Intelligent Edge devices. The EdgeMarc (VOS) Release 15.5.0 includes both software and hardware updates for this release. These hardware updates are model-dependent, but software updates have been made to all Intelligent Edge devices.

New features from the EdgeMarc (VOS) 15.5.0 Release.

  • Security upgrades – Multiple security enhancements related to upgrading OpenSSL 1.0.2q, NTPsec upgrade 10 1.1.2, Net,SNMP upgrade to 5.8, OpenVPN upgrade to ver. 2.4.6
  • Resilience- WAN link redundancy (WLR) now works with high availability (HA) to provide greater resilience for EdgeMarc devices
  • (HA allows for standby EdgeMarc to take over in case the primary EdgeMarc suffers a system failure, while WLR allows the EdgeMarc to switch over to a secondary WAN link in case the primary WAN link goes down)
  • E1 Support – A new sku for the EdgeMarc 4808 supports a 4-port E1, providing 120 E1 channels and 24 FXS channels.
  • Software support is added to EdgeMarc 4806 and EdgeMarc 4808 support 2-port E1.

To view the EdgeMarc devices click here.

About EdgeMarc (VOS) Release 15.5.0 

The EdgeMarc Intelligent Edge™ devices are ideal for service providers and enterprises that are looking to deploy Unified Communications while not compromising on security. The EdgeMarc contains enterprise session border controller (eSBC) functions to protect against cyber attacks such as denial, service, or toll fraud. Additionally, the EdgeMarc products can operate as service demarcation devices. With SIP-aware firewall, NAT/DHCP, Border proxy functions, QoS management, call quality monitoring and harmonization for interoperability with IP-PBXs the EdgeMarc devices are guaranteed to keep your service in check. All EdgeMarc devices operate on the Edgeview Service Control Center which allows you to troubleshoot and monitor any problems that may occur with your device.

Customers looking to upgrade to the latest 15.5.0 EdgeMarc (VOS) Software Release should contact VoIP Supply Technical Support at 1-800-398-8647 or visit our website to submit a Support Ticket 

Looking for more information about Ribbon Communications? Click Here to view the Ribbon Communications Page or give our VoIP Experts a call at 1-800-398-8647!

Government or Education Headsets by Jabra

May 16, 2019 by Youleidy Vega

If you a non-profit, a government agency or in the education spectrum and your daily tasks or that of your employees or students require headset in any way, then you should pay attention to the next few lines.

Headsets are a common thing in the business world. Many businesses require basic headsets for their employees. Perhaps something that they can use to simply to answer a few calls on a daily basis. Or if a call center, make that a lot of calls on a daily basis. Colleges and schools may have a computer room where headsets are a requirement in order to keep the noise levels down in the room, but also so that students can focus on the task at hand.  A headset seems like such an ordinary thing, especially to employees.  A flimsy device that gets used until it breaks then tossed out and replaced by another headset.

But for the decision makers in a government agency or school, the selection of the headsets is a process that takes many things into consideration. Pricing and compatibility being the main factors. Durability and features following right behind that. And maybe add to that comfort and the flexibility of the headset. Is it a wired headset, a wireless headset? Can you move around with it? Can it be plugged in and out time and time again by tiny hands with it not breaking easily? These are all things that decision makers consider. And we carry a brand of headset manufacturer that has a variety of headsets that have proven to work in the public sector market and can answer all these questions- Jabra.

Jabra is a key player in the headset market carrying a wide range of headset options in wireless, wired, Bluetooth, USB, and Skype for Business Certified options to fit the needs of every user.

There are top Jabra headsets that many government agencies and schools have chosen to use.

 

 

Jabra Evolve 20

A professional corded headset with basic features for call management and plug-and-play setup.

 

 

Jabra Evolve 40

A professional corded headset that features Intelligent Call Transfer. allows you to easily transfer your Skype for Business calls to your smartphone when you need to head out your office.

 

Jabra Engage 65

A powerful wireless headset with a lightweight design and an integrated busylight. Available as a convertible headset, mono, and dual headset.

 

Jabra Biz 2300

 A headset designed for contact center agents in mind. It is durable, comfortable and offers world-class sound.

 

 

 

 

 

Jabra Speak Speakerphones

Jabra offers many portable professional speakerphones to choose from for the conference room or huddle space.

 

 

 

 

 

 

Jabra headsets offer great quality sound, neat features, and dependability. Better yet, Jabra offers discounted pricing to the public sector. If you are in the market for new headsets, please give us a call and let us find out about your specific needs and scenario. We are able to help you find the right headset for less! Call our Jabra experts at 1-800-398-8647.

Spectralink Honored With Three 2019 Mobile Star Awards

May 10, 2019 by Mary Cheney

Spectralink, a leader in enterprise mobile solutions, has received three prestigious 2019 Mobile Star Awards™, including Innovative Business Smartphone for the Versity Android device, Healthcare Mobile Innovation for Versity, and Mobile Development Innovator honoring Spectralink’s Vice President of Product Management and Technology Solutions, Andrew Duncan. The awards program is hosted by the MobileVillage.com.

“We are excited and honored to receive three Mobile Star Awards for our innovative enterprise

mobility solution that is helping organizations worldwide transform their mobile and digital

strategies,” said Duncan. “The recognitions are a testament to the hard work of our engineers,

and we thank them for their ability to push past the industry norms and provide industry leading innovations.”

The Spectralink Versity, delivers uninterrupted communication around the clock and its open, Android platform helps you keep pace with new mobile technologies! This device is perfect for healthcare or retail businesses who are searching for the most robust technology that bridges communication through WiFi and LTE coverage. Spectralink Versity measures up to your toughest enterprise requirements without compromising style, flexibility or performance.

We recently had a training at VoIP Supply and I was able to play with the Versity and I can say that they 100% deserve these awards. They can be used in so many different types of environments, from harsh warehouses, to retail stores and hospitals. Some of the features that I was most impressed with were the ability to customize the phones per user, the hot swappable battery (you can be on the phone and swap out the battery without losing power) and the panic button!

Congratulations to our partners at Spectralink and we are proud to offer such an amazing brand with great people behind the business!

Become a Digium Reseller Through VoIP Supply!

If you’re a value-added reseller in the world of VoIP, then you understand how important it is to offer quality, top-name products that will leave your customers confident and happy.

 

And while there are endless options out there for you to choose from, adding Digium to your product portfolio is the perfect way to take your business to the next level!

 

Adding Digium to your list of offerings by becoming a reseller through VoIP Supply will not only allow you to add the flexibility of Asterisk but the benefits you will receive by signing up through us will set you apart from the rest!

 

How so? Well, for starters, you will be able to take advantage of our highly trained and experienced staff of VoIP experts to assist you in any situation.  You will also be able to take advantage of competitive reseller pricing and same day shipping!

 

So what are you waiting for? Become a Digium reseller through VoIP Supply today, and set your business apart from the rest!

 

Do you have experience with Digium products? What do you think of their line of VoIP hardware? Let us know in the comments! We want to hear from you!

The Inter-compatibility of Sangoma Hardware (May Webinar Recap)

May 9, 2019 by hwaple

During this month’s Sangoma Reseller Webinar, Mark Carson covered the inter-compatibility of Sangoma Hardware and it’s ease of use. If you missed the webinar, you won’t want to miss out on this quick recap! 

Sangoma Reseller Webinar Q&A

Question 1: You have been a distributor of Sangoma for a number of years now, when people are looking at your competition, how do you win with Sangoma? What are the key selling points?

Answer: It’s all managed under one roof, when you sell a complete Sangoma solution there’s no finger pointing because all of the products are owned by us. Giving you and your customers POM (Piece of Mind). Depending on the competition most people are price sensitive, price sensitivity is huge. A Sangoma solution will be equally priced or priced lower than other solutions. It tends to be a very good cost of ownership situation.

Question 2: What is your favorite Phone App that you see most customers get really excited about?

Answer: Call Parking because you can put 2 or 3 park buttons on everyone’s phone and when you have a call you have to get to someone who isn’t at their desk you can park the call for them to and it’s easy for them to pick it up. Hot desking is also popular because people are open space oriented someone working all over these are the two I see that are the most popular.

Question 3: Will VoIP Supply be hosting any on-site training certification courses?

Answer: That’s a great question, If you are interested in attending a training session please send our marketing supervisor an email ([email protected]) so we can gauge interest and find the ideal location!

Question 4: How can I become a Sangoma Reseller?

Answer: If you are interested in becoming a Sangoma Reseller through VoIP Supply, simply visit our website to fill out the form or give our VoIP Experts a call at 1-800-398-8647. One of our VoIP Experts along with Mark Carson will help with the onboarding process so you can start selling Sangoma!

Click Here to Learn More about the Sangoma Reseller Program

Emergency Alert Paging Solutions

by hwaple

Algo Solutions has a simple, yet highly-effective and proven solution to implement for emergency situations. These three Algo products can be configured to communicate with each other in the event of an emergency.
 
Algo 1202 Call Button – A stand-alone call button that is connected to your telephony system and when configured properly initiates a multicast page out to your intended audience by simply pressing the illuminated button.
Algo 8186 SIP Horn Speaker – This PoE indoor and outdoor rated SIP speaker serves as an emergency alerting device by sending out a variety of powerful audio sounds from your SIP endpoint
Algo 8128 SIP Strobe Light – When an emergency announcement has been made through the Algo speakers, the light will simultaneously blink alerting everyone of an emergency. (Available in ClearRedAmber, and Blue)
 
Give our VoIP Experts a call today at 1-800-398-8647 to schedule an on-site consultation.

Chris Sherwood of CrossTalk Solutions Talks Tech at ITEXPO 2019

May 2, 2019 by Brian Hyrek

While we spent a lot of time talking to manufacturers and meeting our customers at ITEXPO, we had to make sure we left enough time to have a chat with the creator and founder of CrossTalk Solutions, Chris Sherwood.

CrossTalk Solutions a VoIP consulting group, but they are best known for their YouTube channel which features new VoIP equipment, tutorials and more!

Having worked with Chris for a while now, it was nice to finally meet and pick his brain about new technology and of course, VoIP!

Want to see what Chris had to say about all of the excitement at ITEXPO 2019 and what he loves most about working with VoIP Supply? Then check out the full interview in the video above!

Did you attend ITEXPO 2019? What were your thoughts on the show? Let us know in the comments!

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