Polycom Used and Refreshed IP Phones

March 19, 2019 by Youleidy Vega

For the month of March, we are featuring Polycom products for our dose of Refresh, refurbished IP phones. Refresh offers great quality used products for less. All Refresh products come with a 6-month no questions asked warranty. That being said, what are you waiting for to check out our Refresh line? See all product here!

Our featured products

Polycom VVX 311

The VVX 311 is a 6-line entry-level business phone for any user who handles moderate to low call volumes. This is the phone for cubicle workers or for an office attendant who takes a good number of calls on a daily basis. The VVx 311 provides great features such as crystal clear audio with Polycom’s HD Voice and an intuitive easy to use user interface.

The VVX 311 can be deployed on your existing network so that you don’t have to upgrade your call platform on your desktop devices.

Top Features of the VVX 311

Backlit grayscale graphical LCD (208 x 104)
6 line or speed dial keys
HD Voice up to 7KHz on all audio paths (Speaker, Handset, Headset)
2 x Ethernet 10/100 or GigE (VVX 310)
Asian character support
Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer
4-way navigation cluster with center “select” key
Supports VVX Expansion Module and VVX Color Expansion Module (Expandability up to 3 modules)

VVX 311 Datasheet

Polycom VVX 410

The Polycom VVX 410 is a 12-line expandable media phone that boasts a larger color-screen display and dual gigabit ports. The VVX 410 is designed for the office worker who needs a great quality, feature-rich device on a daily basis.

Top features of the VVX 410

3.5″ TFT (320 x 240)
12 lines (programmable line keys)
HD Voice up to 7KHz on all audio paths (Speaker, Handset, Headset)
2x Ethernet 10/100 or GigE
Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer

VVX 410 Datasheet

Polycom phones easily integrate with third-party Unified Communications and productivity applications. Even better, Polycom phones feature Zero Touch Provisioning and web-based configuration making Polycom phones easy to deploy and administer so that users can reduce deployment and maintenance costs.

Polycom IP5000

Do you need a conference phone? If you are in the search to enhance your conference calls then Refresh also has you covered with the Polycom IP5000.

The IP5000 is ideal for small conference rooms or huddle rooms, providing full-duplex technology for clear calls with no voice lag or voice drops. This is a great conference phone for meetings of up to 6 participants where they are sitting up to 7 feet away from the device.

Polycom HD Voice for high-fidelity calls at up to 7 kHz – conference calls that sound as natural as being there
Polycom’s patented Acoustic Clarity Technology – delivering the best conference phone experience with no compromises
7-foot microphone pickup
Integrated PoE with optional AC power adapter
High-resolution 248 x 68 pixel white backlit LCD display with custom intensity control
Shared call/Bridged Line appearance and Busy Lamp Field
Corporate Directory access, user-configurable contact directory and call history
Multi-language support
Compatible with a broad array of SIP call platforms to maximize voice quality and feature availability while simplifying management and administration
Supported codecs: G.711, G.729a, G.722, iLBC
Does NOT ship with an AC Power Supply. If you are not using it on a PoE enabled network, remember to add on the optional Power Supply!

Polycom IP5000 Datasheet

Do you have questions about Refresh or want to find out more about any of the products listed here? Call our VoIP experts at 1-800-398-8647!

VoIP News: Plantronics and Polycom are Transforming into Poly

by Ying-Hui Chen

Plantronics today announced that they are transforming into Poly, a global communication company that powers meaningful human experience of communications and collaboration.

“Our new brand represents the many elements of our history that we bring together to enable people to work the way we all work now, which is anywhere and across multiple collaboration tools,” said Amy Barzdukas, executive vice president and chief marketing officer, Poly. “No other company has as many communications devices and services that we offer across any platform of choice, and the true power will be in how we bring them together so people can do more.”

Poly will focus on four areas of innovation:

Intuitive Work Environment – address audible distraction in open spaces and provide technologies that make huddle rooms as powerful as board rooms.
Collaborate in your way – a wide range of collaboration solutions
Mobile First – high-quality tools to be productive from anywhere
Advanced cloud service – easy-to-use and easy-to-manage

At Enterprise Connect 2019, Poly is unveiling their new products and services, including Polycom Studio, Plantronics Elara 60 Series, Eagle Eye Cude, Blackwire 7225 and more!

CompletePBX Updates: Important Privacy Fix

March 18, 2019 by Ying-Hui Chen

Xorcom CompletePBX announced today that they have fixed several issues, including an issue that may affect call recordings, which was caused by the previous update.

Users that never upgraded to version 5.0.65 will not be affected. It is highly recommended for systems using version 5.0.65 to upgrade to version 5.0.66 or higher as soon as possible.

What’s in new version 5.0.65?

Fixed a potential call recording issue introduced in version 5.0.65 and
Improvements in the Complete Concierge Hotel PMS interface fixed an issue in Mitel protocol where room status is not being sent correctly
Fixed Inbounds calls failure in case there was a disabled trunk with source IP configured, and the calls were being made from any other trunk in the system

Did you encounter any of these issues? Contact our tech support to get help or learn more details.

CyberData: A Comprehensive Mass Notification System for Schools

by Ying-Hui Chen

As winter comes to a close and summer is just around the corner, many schools are searching for a comprehensive solution to upgrade their mass notification system.

Many educational institutions turn to an all-in-one solution from one single manufacturer like Cyberdata for their entire system in search of reducing overall costs and increasing efficiency. Let’s check out some successfully implemented solutions based on a real-life case as recommended by CyberData!

CyberData: An All-in-One Mass Notification System for Schools

CyberData successfully implemented a complete mass notification system for a high school with 600 students. The recommended solutions include:

VoIP Ceiling Speakers within every classroom – enable general announcements across the hallways
Indoor, Outdoor, Emergency and Keypad Intercoms at entrance locations – allow for two-way communication and secure access
Loudspeaker Amplifiers at loud and noisy environments such as the gym and outdoor parking areas – allow for paging pre-recorded as well as general announcements
IP-based Classroom Clocks and Endpoints – meet the requirements of schools’ operational paging needs

CyberData’s SIP products install seamlessly into your IP-based phone system. They also support many popular 3rd party IP paging and notification software products to provide you a cost-effective way to implement IP-based paging and event notification.

If you are looking for an overall solution that delivers sophisticated and innovative results in a cost-effective manner, give one of our VoIP experts a call at 1-800-398-8647 or visit our website today to learn more!

Grandstream Discusses New Products and What to Look Out For in 2019 at ITEXPO 2019

March 15, 2019 by Steve Lopian

What’s new with Grandstream? Well, a lot. That’s why we absolutely had to pick the brain of Grandstream’s Senior Marketing Manager, Phil Bowers at this year’s ITEXPO 2019.

Phil was nice enough to let us ask him some important questions and be a part of our interview series at the show this year. And while we interviewed several manufacturers, we were super excited to hear about what’s in store for Grandstream in 2019!

Phil was very excited to let us know about the release of their new line of DECT phones, the DP730 and the DP722 and their new GXW4500 line of digital gateways!

But that wasn’t all Phil let us in on! To see the whole interview, click the video above and get excited about what’s coming in 2019 from Grandstream!

What were you most excited about after watching our interview? Let us know in the comments!

Are you a VoIP reseller? Want to resell Grandstream products? Sign up here!

VoIP Supply Celebrates Its 17th Milestone Anniversary!

March 14, 2019 by Ying-Hui Chen

VoIP Supply LLC celebrates its 17th anniversary on March 14th, 2019 with over 30 dedicated employees behind their efficient website where customers fulfill their VoIP needs and develop new businesses!

VoIP Supply Celebrates its 17th Anniversary

Over the years, VoIP Supply has been relentlessly expanding and improving its VoIP reseller program and fulfillment capabilities to help their VoIP partners grow. Today, the team works seamlessly side by side with multiple VoIP service providers and provides VoIP provisioning and fulfillment services for their partners with lots of benefits and features.

White-Labeling & Plug-and-Play Provisioning

Custom branding on the boxes and private stock holding are just two of the popular benefits their VoIP partners enjoy. See more VoIP Supply partner advantages below:

Product fulfillment for providers, SMBs and enterprises
Plug-and-play provisioning
Reducing provider operational costs
Reducing provision complexity
Product buyback service – Reclaim Program
Reconditioning products with full warranties – Refresh Products
An innovative product rental program
Learn More

“I am thrilled with where the company is today and am honored to work with such a great team. Their passion and dedication to our customers, partners and our community makes me so proud. We truly have a winning team.” – Paula Griffo, President and CFO of VoIP Supply

About VoIP Supply

VoIP Supply, LLC (https://www.voipsupply.com) is North America’s leading VoIP solutions provider. Since 2002, VoIP Supply has delivered valuable solutions for some 125,000 customers worldwide. With over 25 passionate employees, 2,500 products, 20,000 square feet of office space and an unlimited number of VoIP solutions to meet your needs. VoIP Supply has everything you need for VoIP, whether you are a consumer, business, service provider or reseller.

VoIP Supply is a three-time Inc. 500/5000 honoree, listed by Business First as one of WNY’s Most Admired Companies, as well as being consistently ranked one of Western New York’s Best Places to Work.

PBXact and PBXact Cloud – the benefits of selling both (Webinar Recap)

March 13, 2019 by Ying-Hui Chen

Are you interested in selling Sangoma products? If yes, you’re in luck! Sangoma’s reseller webinar series this month covers the key selling points of Sangoma’s PBXact and PBXact Cloud. Don’t miss out on this insightful webinar recap!

Download the presentation slides here. The webinar recording will be available shortly. Stay tuned!

Sangoma Reseller Webinar Q&A

Q: Is the interface the same for PBXact on-premise as it is for the PBXact Cloud?

A: Yes, exactly the same.

Q: can SIPStation pool across multiple locations for a customer?

You can set up multiple locations, but each one has to have its own registration. You can’t buy one trunk and register them all to one trunk. All Minutes pool.

Q: What are the benefits to buy Sangoma products through VoIP Supply

A: One benefit being that you get a dedicated rep to assist you and your customers. Plus, you will receive exclusive reseller discounts on all of the brands and products VoIP Supply carries. And don’t forget about the programs VoIP Supply offers:

Rental program – Device as a Service (DaaS) gives your customers the widest variety of VoIP products for a low monthly payment
Refresh & Reclaim – offering certified reconditioned devices at a fraction of the cost plus offering an outlet for selling off used and excess VoIP equipment
Provisioning – get your VoIP hardware to deliver to your customer and ready to go right out of the box

New Beta Testing: Grandstream’s GSC3510 SIP Intercom/ Microphone

March 12, 2019 by Ying-Hui Chen

Don’t miss out on the latest beta testing opportunity from Grandstream! Grandstream recently announced a new beta test on their new upcoming GSC3510 SIP Intercom Speaker/Microphone. If you have extensive experience working with VoIP networks and SIP intercoms, apply for the beta testing here by March 20th! Only 50 applicants will gain a spot to test this soon-to-be-released product.

About Grandstream GSC3510 SIP Intercom/Microphone

The GSC3510 wireless speaker/microphone is an 8W high fidelity speaker with 3 directional microphones, beam forming, and up to 4.2 m voice pickup range. Integrated dual-band WiFi, Bluetooth, and advanced acoustic echo cancellation are just some of the highlighted features the GSC3510 has to offer. Check out more features below:

Wireless SIP speaker/microphone
8W high fidelity speaker
3 directional microphones with multichannel microphone array design, beamforming, and up to 4.2m voice pickup distance
Integrated dual-band WiFi and Bluetooth, network port with PoE
20KHz full band audio (including full band Opus and wideband G.722 codec support)
Advanced acoustic echo cancellation for full-duplex 2-way audio

Fanvil Talks About New Products and Their 2019 Roadmap at ITEXPO 2019

March 11, 2019 by Steve Lopian

There was little to no downtime at this years ITEXPO for us, and that’s the way we like it! But somehow, between all o the traffic at our booth and all of the fun and excitement the show has to offer, we were still able to find time to sit down and talk to Fanvil!

Being a distributor of Fanvil, it was nice to stop by their booth and get some exciting news and information from their Sales Manager for North America and Brazil, Tommy Cheng.

Tommy was nice enough to cover a lot of hot topics including new releases and what we can expect to see from Fanvil in the future! He was even able to show us the hot new X210 executive level IP phone which is available for preorder now!

We had such a great chat with Tommy, we’re lucky we were able to get it on camera because now we can share this fun and exciting interview with YOU! Just click on the video above get all the latest from Fanvil!

Are you currently using Fanvil products? Want to become a Fanvil reseller? You can start by signing up here!

Webinar Recap: What are the differences between Grandstream SLA and SCA?

March 7, 2019 by Ying-Hui Chen

This week, Grandstream and VoIP Supply hosted another successful webinar to talk about SLA and SCA features. We received a lot of great questions during the webinar that we’d like to share with all of you who might have missed it!

Recap the webinar with our presentation slides here and Q&A session below.

What was covered in the webinar?

Shared Line Appearance (SLA) allows mapping the line key on the IP phone to the POTS lines
Shared Call Appearance (SCA) allows multiple phones to share the same extensions and services
Call Park
Live Demo
- How to enable SCA
- How to set up extensions
- Call Parking
- Analog Trunks

Grandstream Webinar Q&A Session

Q1: Does the SLA work with PRI?

A: Grandstream’s UCM PBX has a built-in PRI you can use. You can use SCA to monitor the lines. This method only works if each channel has a DID that is only directed to an extension. It’s pseudo monitoring, but there is no true trunk monitoring for PRI.

Q2: Can you have a private extension use SCA and not ring on incoming calls? For example you only want a few phones to ring on the lines but everyone else is able to pick up the line and dial out, or grab calls that are on hold?

A: If you don’t want it to ring, you just want to monitor, under “add private number”, you can disable the function. You can also uncheck ”allow origination from this” to block outgoing calls.

Q3: Call Park vs Monitored Call Park feature usage?

A: On your UCM, there’s no difference between these two. For GXP IP phones with a third-party PBX, we suggest using a monitored call park instead of call park.

Q4: If you change the VPK #1 from default does the phone continue to work? I thought VPK #1 always has to be default as the phone needs to know what account to dial and receive calls on.

A: It depends. VPK1 is typically tied to whatever the main account is. Avoid changing this. Please watch the recording for more details.