The Jabra Pro 920 Wireless Headset: How to Set Up Remote Call Control

August 30, 2019 by Ying-Hui Chen

Whether you are a sales rep, a call center agent, or a customer service associate, you’ll love Jabra’s remote call control feature! It gives you true wireless communication experience by allowing you to answer and/or end a call on your desk phone. Today we are going to show you how to set up this cool feature on Jabra’s Pro 920 wireless headset. Don’t miss it!

How to Set up Remote Call Control on Jabra’s Pro920 Wireless Headset

In order to enable the remote call control feature on Jabra’s Pro 920, your desk phone needs to have an electronic hookswitch (EHS) or a remote handset lifter (RHL) installed. 

Setting up remote call control on Jabra’s Pro 920 wireless headsets is fairly simple! Let’s get started:

Step 1: Simultaneously press and hold both handset volume buttons until the voice prompt says “Setup” and then release the button.

Step 2: Now you need to use the headset buttons to cycle through the settings and values you desire. For the remote call control setting, you’ll need to see 4 times of flash and select the connection mode you need accordingly. See the chart below for the base lights indicator guide:

 Did you set up the remote call control on your Pro 920 successfully? Read the manual here to learn more about how to set up other features! 

Jabra offers many wireless handset options with advanced features that will help you improve work efficiency, be sure to check them out! Or simply give our VoIP experts a call at 1-800-398-8647 today, we will be happy to help you find the right headset you need!

More from: Q & A Ying-Hui Chen Jabra Wireless Headsets

What’s New with Fanvil? (Webinar Recap with Q&A)

August 29, 2019 by Ying-Hui Chen

Yesterday, our co-hosted webinar with Fanvil was a blast! We received a lot of great questions from our audience and we would like to share them with all of you! 

During the webinar, Tommy Lee from Fanvil introduced Fanvil’s latest IP phones including the X7, X7C, X210 and more. These phones come with a two-year warranty and are equipped with 20 SIP lines and up to 127 DSS keys, integrated Bluetooth and more user-friendly functions! 

Highlighted Fanvil Phone Features:

  • Video Preview – RTSP URL allows you to preview the image of the camera
  • Call Recording – audio can be saved in three ways, including local, network and SIP 
  • SIP Hotspot – one SIP account can ring one Hotspot phone or ring a series of phones
  • FMSD – a Free auto-provisioning system

Click here or below to download the presentation slide deck!

Fanvil New IP Phone Webinar Q&A Session

Q: Can you explain a little more about FDMS? How does it work? What are the benefits?

A: FDMS stands for Fanvil Device Management System. It allows users a way to centrally provision, register, upgrade and monitor their Fanvil devices. Check out the documents below to learn more:

You can download the firmware here.

Q: Does Fanvil’s video phone solution allow for a video to be duplicated on a HDMI display for small conference rooms? 

A: The video output from Fanvil’s video phone is meant to be displayed on that specific phone screen but not for a conference room.

Q: On SIP HotSpot feature, if a call is picked up by one of the phones, can the user put the call on hold, and have another desk phone pick it up?  Similar to the Shared Line Appearance feature.

A: We define phone’s SIP hot spot for a simple, small communication system, which would only need basic call services. We will not develop our phones to be a PBX or server to support more advanced call functions. So the answer is negative: pickup/SLA is not supported, nor do we plan to add such advanced functions.

Q: How do I get a Fanvil demo?

A:  Please contact our VoIP experts directly at 1-800-398-8647 or email [email protected] We will be happy to help!

Q: When a user is using an earpiece and on an active call, will the user hear a “tone” advising him/her that another new call is coming.

A: The call waiting tone will be played when A uses a handset to make calls and talks to B; C calls to A; A would hear some special tone, like “du~~(no sound for 1 second)~~du~~~~” via earpiece. It would not affect A/B’s talk, and B would not hear the tone, either.

Do you have more questions about Fanvil’s IP phones? Contact our VoIP experts at 1-800-398-8647 or [email protected] to get your questions answered today!

More from: Q & A Ying-Hui Chen

August Hardware Roundup: Jabra’s PanaCast Camera, Grandstream’s GCS3500 Series

August 22, 2019 by Ying-Hui Chen

Have you checked out this month’s new VoIP hardware? You can’t miss out on the latest innovations from Jabra, Grandstream and more! Let’s take a peek quickly:

Jabra’s New PanaCast Video Conferencing Camera

Jabra released the world’s first intelligent 180° Panoramic 4K video conferencing camera, PanaCast! This small, yet powerful camera optimizes meetings by automatically detecting meeting participants and changing the field of view to include everyone in the room without jeopardizing video quality. 

Our team was able to see this device in person! Read our blog here to see our experience and pre-order one to be the first to try it!

Grandstream’s New GSC3500 SIP Intercom Series 

Grandstream recently released the SIP intercom series which includes the GSC3510, a SIP intercom speaker/microphone, and the GSC3505, 1-way public address SIP speaker.

This system allows offices, hospitals, hotels, residential buildings, educational institutions and more to build powerful voice intercom solutions that expand security and communication. Learn more about the deployment scenarios here!

Are you interested in learning more new VoIP hardware? Check out our webpage or simply give one of our VoIP experts a call at 1-800-398-8647 today!

More from: Small Business VoIP Ying-Hui Chen VoIP Hardware

Can Yealink’s SFB Phones Work with Mac OS?

August 21, 2019 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. 

In previous Mom’s calling Q&A series, we have discussed: How to activate 3CX Phone System and How to extended connection to a remote site. Today, we have more new real questions and answers from VoIP users just like you.  

Can Yealink’s SFB Phones Work with Mac OS?

Q: I am looking for a phone to test with SFB. Something similar to the Yealink SIP-T42S SIP Phone- Skype for Business
Edition (T42S-SFB) would be in our price range. Can you confirm if Yealink SFB phones will work with Mac OS?

A: The Yealink SFB phones only run on Android but alternatively, you can check out their Yealink VC Mobile app in Apple’s App Store. Yealink VC Mobile is a powerful and easy-to-use collaboration application for remote and mobile workers who want to join high-quality video conferences from their mobile devices wherever they go.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591 

More from: Q & A Ying-Hui Chen Q&A Yealink

How The Spectralink Versity Lowers the Cost of Operation for Enterprises

August 19, 2019 by Ying-Hui Chen

Spares, replacement and standby devices quickly drive up the communication cost and device count per employee for enterprises. Are you still spending a fortune on your wireless solution? See how the Spectralink Versity helps you save on operation costs! spectralink0

5-year Lifespan and Minimal Spares

Compared to the typical 3-year life span of a conventional smartphone, Spectralink’s Versity offers an outstanding 5-year life span and minimal spares holding requirements. Versity delivers a 24×7 operation without the need of standby devices, reducing the cost per employee of delivering mobile applications. Thus, when compared with leading consumer devices, the capital investment required by Versity can be 25% lower! 

Read the two white papers below to learn more benefits:

Curious about how the Spectralink Versity can benefit your enterprise? Give our VoIP consultants a quick call at 1-800-398-8647 to find out!
Learn more about Spectralink Versity

More from: Business VoIP Ying-Hui Chen Spectralink WiFi phone

Meet Jabra PanaCast – The New 4K Intelligent 180° Panoramic Camera!

by Ying-Hui Chen

The intelligent video conferencing solution you have been waiting for is here! Jabra recently released their latest innovation, the Jabra PanaCast, a new camera engineered to be the world’s first intelligent 180° Panoramic-4K video solution. Let’s see what the buzz is all about!

An Intelligent 180° Panoramic Camera

PanaCast is a small, yet powerful intelligent 180° Panoramic camera that optimizes meetings by automatically detecting meeting participants and changing the field of view to include everyone in the room without jeopardizing video quality. This plug-and-play device allows you to easily collaborate with others, bringing hassle-free video and audio to your huddle room or executive office.  

Key Highlights:

  • Intelligent zoom and color balance
  • Real-time image stitching for a unique 180 degree view
  • Plug-and-Play with no setup required
  • Versatile- works with all platforms
  • 4K Video 

Jabra PanaCast in the VoIP Supply Office

Jabra brought the PanaCast in our office and we were able to see this device with our own eyes! The PanaCast is very lightweight and small as you can see in the picture below next to a few different objects:

The PanaCast has three cameras that will capture views from different angles and stitch them together to give you the wide, 180° view. I can see how the participant-detecting feature will come handy when we have multiple speakers in a meeting. It’s amazing what this little device can do! What do you think about this latest innovation from Jabra?

Download the PanaCast datasheet to learn more about this new video conferencing solution or simply give our VoIP experts a call at 1-800-398-8647 to get more information!

Learn More About Jabra PanaCast!

More from: IP Camera Features Ying-Hui Chen Jabra

What does Poly’s PDMS-SP Do? (Webinar Recap with Q&A)

August 16, 2019 by Ying-Hui Chen

If you are a Poly reseller, you must have heard about PDMS by now! PDMS-SP stands for Polycom Device Management Service for Service Providers. What exactly is it? How does it help your business and customers? 

In today’s webinar with Poly, Tom and Pierre explained all you need to know about using this powerful system to manage and troubleshoot Poly voice devices securely from the cloud. PDMS not only allows you to manage Poly devices remotely, but it also helps you stay ahead of the game by detecting issues before you even hear complaints from your clients. If you couldn’t make it to the webinar, you won’t want to miss out on this webinar recap!

What does PDMS-SP do?

  • Remotely access deployed devices as if they reside on your local network (even if behind their firewall).
  • Access the device tools such as PCAP, logging, live call stats, device status, connected devices and more
  • Evaluate the overall metrics and usage insights of your voice service
  • Zero Touch Provisioning on Obi-Edition models today and coming soon for UCS models

Download the presentation slides here!

Top Questions about Poly’s PDMS-SP

Q: If there is an outage or issue with PDMS-SP, will it impact the connection to the softswitch (service)?

A: No, absolutely not. It will not impact the connection to your softswitch. Poly’s PDMS is very reliable as we have multiple redundancies.  

 

Q: What are the differences between PDMS-E versus PDMS-SP?

A: E stands for enterprise. PDMS-E is a paid version for enterprises; PSMD-SP is a free version for service providers. Other than that, it’s the same software.

 

Q: If the phones are connected to Sangoma PBXact UC (Hosted) can I still upgrade the firmware?

A: Yes,  it doesn’t matter what call control you are using. We don’t look at the control platform. 

 

Q: How do I get access to PDMS-SP?

A: Please contact our VoIP consultants at [email protected]

 

Q: Do I just need need to upgrade the firmware to get it connected to PDMS?

A: Yes, as long as you are running on firmware 5.8 or above. We recommend downloading the version 6.0 to gain access to more features. The version 6.1 is coming soon. 

 

Q: Are there any obstacles to bringing existing deployed devices under the PDMS? What about for already deployed phones?

A: No, none. As long as you are running on firmware 5.8 or above, you should be okay.

 

Q: Are there any tools to help us with configurations?

A: Yes, you can find useful information in the administrator guide. If you are a registered Poly reseller, you should have access to Poly University where you will have more resources to utilize. If you need further assistance, feel free to reach out to our VoIP consultants at [email protected] or 716-531-4265. We have a dedicated team that just works for service providers. 

 

Q: Will the PDMS-SP work with Soundpoint phones as well?

A: Yes! If you are unsure about the compatibility, send the specific model to our VoIP experts at [email protected] and he will verify it for you. 

 

Q: Some firewalls do SSL Inspection, such as Fortigate, is there any particular port that needs to be known or is it the default outgoing SSL/443 port?

A: Check out this PDMS SP Support Sheet for more information.

 

Are you a registered reseller? Log in to learn more about Polycom Device Management Services (PDMS) program here!

More from: Small Business VoIP Ying-Hui Chen Polycom

Grandstream’s DECT IP Phones Are Now Fully Compliant with BroadSoft!

August 15, 2019 by Ying-Hui Chen

Today Grandstream, a leading manufacturer of IP communication solutions, announced that their new DECT IP phones (DP Series) are now fully compatible with BroadSoft! Now BroadSoft service providers and their customers are able to expand their solution and enjoy the seamless interoperability between Grandstream’s DP series DECT phones and BroafSoft’s platform. 

About Grandstream’s New DP Series DECT Phones

The DP Series includes the DP730 and DP722, two powerful DECT handsets, and the DP752, a long-range DECT base station that supports outdoor range of up to 400 meters. Grandstream’s long-range mobility solution is a great addition and option for any business, warehouse, retail, and residential environment who are in need of a cost-efficient wireless solution! 

More BroadSoft Compliant Grandstream Solutions

Grandstream’s BroadSoft compliant solutions include the GXP Series IP phones, the GXV Series video phones, the GVC series conferencing systems and more! See a full list below:

Learn More About Grandstream Solutions

More from: Small Business VoIP Ying-Hui Chen Grandstream

Blue, Green, Red? How to Read Poly’s Calisto 7200 Indicator Lights

August 12, 2019 by Ying-Hui Chen

If you are one of the road warriors who need to jump in a conference call or even host one on the road, having a compact portable Speakerphone is a must! 

Poly’s new portable Bluetooth & USB speakerphone, Calisto 7200, has drawn a lot of attention from our customers since its release. It is designed to turn any workspace into a conference room within seconds! Today we are going to take a quick glance at this device and learn about how to interpret the indicator lights on it. 

The Calisto 7200’s Indicator Lights Explained

Under a different mode or status, your Calisto 7200 will lit up in different colors to notify you what’s happening. Understanding what the indicator lights mean can save you time or assure you that your device is working just right. Check out this chart below to find out what each color means:

  • Amber – charging battery
  • Blinking Amber – low battery
  • Pusing Amber – software update
  • Blue – Bluetooth paired
  • Blinking blue – Pairing/discovery mode
  • Green – in a call
  • Blinking green – incoming call
  • Red – mics muted
  • White – power on

Learn more in the Calisto 7200 user guide

There you have it! Did this article answer your question? What other features/functions do you want to learn about the Calisto 7200? Leave us a comment and we will help you answer your question!

More from: Q & A Ying-Hui Chen

Patton Virtual SmartNode (vSN) SBC: Your VoIP Failover Plan in the Cloud

August 9, 2019 by Ying-Hui Chen

Let’s face it – unexpected failure happens. Whether it’s triggered by hardware/ software failure or a loss of connectivity, one thing for sure is that you need a backup plan to ensure your company’s business continuity. 

Use Patton’s Virtual SmartNode (vSN) as Your Failover Plan

VoIP Supply carries multiple redundancy products to help you build your spare-in-the-air and Patton’s Virtual SmartNode (vSN) is one of the most popular options for your hosted PBX and SIP Trunking applications.

Patton’s vSN is designed to run in virtualized enterprise networks and cloud provider infrastructure, delivering high availability with stateful call failover and proactive dead call detection. It acts as an SBC to provide redundancy and failover to secondary, virtual instances, giving you 99.99% uptime. (Yes, your phone will never be down again!)Virtual SmartNode SIP Use Case

Scale Up and Down Your Network Applications

The benefits don’t just end there! Patton’s Virtual SmartNode also uses a floating license model through the Patton Cloud. This allows you to easily scale up and down your network applications and eliminate hardware limitations required for the performance of the application. Check out more benefits:

  • Harmonized installation
  • No need for pCPE (purpose-built CPE)
  • Simplified installation
  • Scalable, flexible, reliable
  • High availability through virtualized hardware

Don’t wait to start your failover plan! Click here to learn more about Patton’s virtualized SBCs and contact one of our VoIP consultants at 1-800-398-8647 to try Patton’s Virtual SmartNode solution 90 days for FREE!  

Learn More about Patton’s vSN

More from: Small Business VoIP Ying-Hui Chen patton

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