AudioCodes’ Virtualized SBCs: High Performance and Scalability Under Security Attacks

September 17, 2019 by Ying-Hui Chen

Are you still juggling between multiple platforms to cover your different needs for VoIP security, deployment and maintenance? Find out how AudioCodes’ virtualized SBCs can save your day!

What is Network Function Virtualization (NFV)?

AudioCodes offers a comprehensive and flexible set of Network Function Virtualization (NFV) solutions that can host third-party VNFs to a scalable virtual SBC. By utilizing a single scalable product, service providers can now easily leverage its deployment and maintenance simplicity to introduce new communications services effectively!

AudioCodes’ Mediant Virtual Edition(VE) and Cloud Edition (CE)

AudioCodes’ Virtualized Session Border Controller (SBC) doesn’t just add an extra layer of security for your network, it also delivers advanced voice services such as hosted services, unified communications, and contact centers via private or public clouds.

The SBC virtual network function (VNF) even supports cloud automation and provisioning mechanisms to assist service providers in reducing OPEX and time to service. Download the NFV brochures here to learn more!

Broad SIP interoperability and VoIP security
Supports cloud automation and provisioning mechanisms
Compatible with all leading hypervisors
Highly scalable and suitable for private data centers and hybrid clouds

AudioCodes currently offers two NFV session border controllers: The Mediant Virtual Edition (VE) and the Mediant Cloud Edition (CE). Both products come with broad SIP interoperability, powerful media handling capabilities, and security mechanisms.

Learn More About Virtualized SBCs

Lifesize Go Now Supports 14 Additional Languages and FireFox!

September 16, 2019 by Ying-Hui Chen

Lifesize, a global video collaboration and meeting productivity solution provider, announced recently that Lifesize Go, their free web-based group video conferencing service, has been expanded to support 14 additional languages including:

Chinese
Czech
Dutch
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Spanish
Swedish

To make your video conferencing experience as easy as possible, Lifesize Go now also supports Firefox browser to allow users to instantly connect to the service without any complexity. No downloads needed! All you need to enter is your name and email. How easy is this? Click here to try it out!

“Lifesize Go is helping teams within businesses of all sizes connect and collaborate at a moment’s notice using their preferred devices, without being hampered by downloads, delays or unwieldy requirements,” said Bobby Beckmann, chief technology officer of Lifesize.

Why Lifesize Go?

Absolutely FREE, no cost at all
Easy to use and manage
Unlimited meeting time
Host as many meetings as you want
No downloads or waiting time necessary
Flexible solution for every person and every device

Have you tried Lifesize Go yet? How do you like it? Share in the comment below!

SYSTM Makes it Simple to Launch Voice Applications in the Cloud

September 13, 2019 by Ying-Hui Chen

Yesterday, VoIP Supply and SYSTM teamed up for an informational webinar to show you how simple it is to deploy your voice applications in the cloud.

SYSTM provides simple to deploy, highly available, cloud-based, voice infrastructure. Their VIaaS platform is designed specifically to host voice applications, providing the PBX platforms that you already use in an environment that delivers the security, uptime, and redundancy your customers require.

Download the presentation slides here to learn more! The webinar recording will be available shortly. Stay tuned!

Key Features

Voice only hosting
High-quality bandwidth
Layer 2 voice filtering and security
Virtualize your application in minutes
Central management and support

Watch Live Demo: How to Spin Up a FreePBX Instance with SYSTM!

SYSTM Webinar Q&A:

Q: Is there a limited number of instances you can spin up in SYSTM?

A: No, there’s no cap or limitation on the individual VM.

Q: How long does it take to fire up PBX from scratch with SYSTM?

A: It really depends on the actual application you are using. Let’s take Digium Switchvox as an example, it will take approximately 15-20 minutes.

Apply for the Demo Today!

More from: Q & A Ying-Hui Chen VoIP Service

Sangoma SIPStation & FAXStation Webinar Recap

September 11, 2019 by Ying-Hui Chen

In today’s Sangoma reseller webinar, Mark and Tom covered all you need to know about SIPStation and FAXStation! Out of all the cool features and functionalities you can enjoy, I would like to highlight the fail-safe fax over IP service as faxing has always been a pain for many businesses. Sangoma’s e-faxing services are very simple yet powerful! Some of the highlights include:

An online portal to track your faxes
Fail-Safe Faxing Services
Re-use existing fax machines
Low monthly cost
Ideal for low bandwidth scenarios

Click here to download our presentation slides! Also, don’t forget to check out the Q&A session below.

Sangoma Reseller Webinar Q&A

Q: Do your SIP trunks support voice and video environment?

A: Sangoma doesn’t have video type solutions. Any video is peer to peer passthrough, we don’t do video conferencing but there are 3rd party devices you can get and run through PBXact, FreePBX and our SIP Trunks. Contact the VoIP Supply team for video conferencing solutions.

Q: Any plans to do TLS encryption on sip trunks?

A: Yes, this is in the works and should be released in the near future. We are a little behind due to our acquisition with Digium. There will be an additional cost for these with the encryption but we aren’t sure what the pricing will be yet.

Q: Is SIPStation as secure as a T1 lines to outside attacks?

A: Typically, when your system is hacked, the problem doesn’t come from SIPStation. It usually is because of the weak passwords or other factors in between. SIPStation has a special key that will give you some protection and if you are worried, consider adding a session border controller or firewall for an extra layer of protection.

Q: Is there any wholesale version of FAXStation like a Vitelity? This way faxes for multiple customers can be managed and maintained from one screen with no need for a Freepbx.

A: You don’t need a PBX for faxing services. For resellers, you will need to set up an account and add the locations. So the answer is YES, I suggest you sign up for the program today!

Q: Do you feel that 911 services and faxing have made it tougher for many companies to fully adopt or transition to a full on VoIP system?

A: Not at all, we require e911 on all trunks, and offer Fax Over IP solutions within our SIPStation product line (both over SIP, and over HTTPS)

If you have more questions regarding our VoIP Reseller Partner Program, please feel free to contact our VoIP experts at 1-800-398-8647 or [email protected]

Poly Pano Transforms Every Meeting Room into a Creative Hub – With a Quick Touch!

September 10, 2019 by Ying-Hui Chen

Are you still wasting half of your meeting time trying to connect and share your presentation with your team? What if I told you there’s a simple solution that will let you connect with a quick touch, requiring no special apps or cables?

Create, Connect and Share Ideas Easily

Poly Pano is a wireless presentation system that gives you the flexibility to collaborate with your team in a secure environment. Easily connect Poly Pano to any monitor you prefer and simultaneously stream up to four sources of content!

As part of our busy marketing team, I can definitely see the value of being able to connect quickly and collaborate (even remotely) through screen sharing, whiteboarding, and annotating. This will also save your IT staff for more important tasks and allow them to securely manage deployments from anywhere over a secure browser interface. Learn more about Poly Pano here!

Check out more features below:

Connect fast and easily from any laptop, tablet or phone
Get a holistic view of your work by sharing up to four screens simultaneously in stunning HD resolution
Emphasize your key points with exclusive magic highlighter
Capture and save your best thoughts using infinite whiteboard canvas
Play multiple high-res content streams up to 60 fps
Web and Polycom RealPresence Resource Management enabled for easy and secure device management

Download Poly Pano Datasheet

Download Poly Portfolio Brochure Summary

Are you using Poly Pano? What is your experience? We want to hear from you!

New! Digium Switchvox 7.2 Delivers Support for Sangoma’s SBCs

by Ying-Hui Chen

Digium Switchvox 7.2 is now officially released and delivers support for Sangoma’s SBCs! In version 7.2, Switchvox Phone Networks (Server > Phone Networks) have a new Outbound Proxy server and port settings for use with Digium IP phones and a Sangoma SBC.

About Sangoma’s Session Border Controllers

A Sangoma Session Border Controller (SBC) is an appliance that ensures VoIP protection for your network environment that can include Switchvox. Sangoma’s SBCs are the most cost-effective and easiest to provision and manage line of enterprise SBCs on the market. See some popular features:

Browser-Based GUI for easier provisioning and management
Security and QOS for Enterprise Networks
DoS/DDoS Attack Protection
Network Interconnect Point for SIP Trunking
Topology Hiding for Fraud Protection

Learn more about Sangoma’s SBCs here.

More Digium Switchvox 7.2 Updates

Digium Phone Firmware 1.11.2 for the D80 supports Alternate Host, and Multicast. These features were already supported in Switchvox for the Digium IP Phone D60-series phone models. With the new D80 firmware, those features are now supported for the D80.
Digium Phone Firmware 2.8.6 for the D60-series is included.
A new Alert, in the web admin portal notifies admins when the All Networks access control rule is allowing access to these services: Web admin portal, Admin API, and Web user portal. It’s important that the admin is aware when this access is enabled for any IP address on the Internet (the All Networks rule effectively means ‘anyone’), so this alert cannot be dismissed.
When the Join button is used in the Switchboard’s Conference widget, the call is now displayed in the user’s Call Log and in the admin’s Current Calls tool.
The Desktop Softphone no longer displays errors and fails to load Contacts and Status options, in scenarios where the extension has older external contact data that was interfering with the phone’s display.
Parking Lot extension names can now include & and ” and can be successfully modified.
When an outgoing call rule prepends a + to the outgoing number, the call details now appear correctly.
When a call is rapid-transferred to an additional phone that is a mobile softphone, using the InCall Menu, the call is now transferred correctly.
On the password reset page, the email address can be entered with any combination of upper case and lower case characters.
The Switchboard Conference widget no longer displays ‘ghost’ callers after everyone has left the conference room.

See the full release note here

We are very excited that Sangoma’s SBC features can now be integrated with Digium Switchvox and the D80 now supports an alternate host and multicasting!

How to Set a Preferred Softphone in Jabra Direct

September 6, 2019 by VoIP Experts

Have you used Jabra Direct 2.0? It is a free, new version of Jabra software designed for users to personalize and optimize the use of their Jabra USB headsets in the desktop interface. Jabra Direct offers complete integration of your softphone and Jabra headsets at absolutely no cost! Today we are going to show you how to set your softphone as the preferred softphone in Jabra Direct. Let’s get to it!

How to Set a Preferred Softphone in Jabra Direct

To get started, you will need to download Jabra Direct 2.0 from www.jabra.com/direct Once you have the software installed, simply follow these steps:

Open Jabra Direct
Click Settings
In Softphone Integration, Preferred Softphone, select your preferred softphone.
If your organization has decided to manage the setting centrally, as indicated by a Lock icon, contact your IT department for more information.

Note that if you are using a Jabra Engage 75, Jabra Pro 9470, 9465, 9460, Jabra Dial 550, or Jabra Motion Office, the preferred softphone selected in Jabra Direct will override the softphone that is selected on the device itself.

Is this article helpful? Have you tried Jabra Direct 2.0? Start personalizing your headset and share your experience with us!

The Jabra Pro 920 Wireless Headset: How to Set Up Remote Call Control

August 30, 2019 by Ying-Hui Chen

Whether you are a sales rep, a call center agent, or a customer service associate, you’ll love Jabra’s remote call control feature! It gives you true wireless communication experience by allowing you to answer and/or end a call on your desk phone. Today we are going to show you how to set up this cool feature on Jabra’s Pro 920 wireless headset. Don’t miss it!

How to Set up Remote Call Control on Jabra’s Pro920 Wireless Headset

In order to enable the remote call control feature on Jabra’s Pro 920, your desk phone needs to have an electronic hookswitch (EHS) or a remote handset lifter (RHL) installed.

Setting up remote call control on Jabra’s Pro 920 wireless headsets is fairly simple! Let’s get started:

Step 1: Simultaneously press and hold both handset volume buttons until the voice prompt says “Setup” and then release the button.

Step 2: Now you need to use the headset buttons to cycle through the settings and values you desire. For the remote call control setting, you’ll need to see 4 times of flash and select the connection mode you need accordingly. See the chart below for the base lights indicator guide:

Did you set up the remote call control on your Pro 920 successfully? Read the manual here to learn more about how to set up other features!

Jabra offers many wireless handset options with advanced features that will help you improve work efficiency, be sure to check them out! Or simply give our VoIP experts a call at 1-800-398-8647 today, we will be happy to help you find the right headset you need!

What’s New with Fanvil? (Webinar Recap with Q&A)

August 29, 2019 by Ying-Hui Chen

Yesterday, our co-hosted webinar with Fanvil was a blast! We received a lot of great questions from our audience and we would like to share them with all of you!

During the webinar, Tommy Lee from Fanvil introduced Fanvil’s latest IP phones including the X7, X7C, X210 and more. These phones come with a two-year warranty and are equipped with 20 SIP lines and up to 127 DSS keys, integrated Bluetooth and more user-friendly functions!

Highlighted Fanvil Phone Features:

Video Preview – RTSP URL allows you to preview the image of the camera
Call Recording – audio can be saved in three ways, including local, network and SIP
SIP Hotspot – one SIP account can ring one Hotspot phone or ring a series of phones
FMSD – a Free auto-provisioning system

Click here or below to download the presentation slide deck!

Fanvil New IP Phone Webinar Q&A Session

Q: Can you explain a little more about FDMS? How does it work? What are the benefits?

A: FDMS stands for Fanvil Device Management System. It allows users a way to centrally provision, register, upgrade and monitor their Fanvil devices. Check out the documents below to learn more:

You can download the firmware here.

Q: Does Fanvil’s video phone solution allow for a video to be duplicated on a HDMI display for small conference rooms?

A: The video output from Fanvil’s video phone is meant to be displayed on that specific phone screen but not for a conference room.

Q: On SIP HotSpot feature, if a call is picked up by one of the phones, can the user put the call on hold, and have another desk phone pick it up? Similar to the Shared Line Appearance feature.

A: We define phone’s SIP hot spot for a simple, small communication system, which would only need basic call services. We will not develop our phones to be a PBX or server to support more advanced call functions. So the answer is negative: pickup/SLA is not supported, nor do we plan to add such advanced functions.

Q: How do I get a Fanvil demo?

A: Please contact our VoIP experts directly at 1-800-398-8647 or email [email protected] We will be happy to help!

Q: When a user is using an earpiece and on an active call, will the user hear a “tone” advising him/her that another new call is coming.

A: The call waiting tone will be played when A uses a handset to make calls and talks to B; C calls to A; A would hear some special tone, like “du~~(no sound for 1 second)~~du~~~~” via earpiece. It would not affect A/B’s talk, and B would not hear the tone, either.

Do you have more questions about Fanvil’s IP phones? Contact our VoIP experts at 1-800-398-8647 or [email protected] to get your questions answered today!

August Hardware Roundup: Jabra’s PanaCast Camera, Grandstream’s GCS3500 Series

August 22, 2019 by Ying-Hui Chen

Have you checked out this month’s new VoIP hardware? You can’t miss out on the latest innovations from Jabra, Grandstream and more! Let’s take a peek quickly:

Jabra’s New PanaCast Video Conferencing Camera

Jabra released the world’s first intelligent 180° Panoramic 4K video conferencing camera, PanaCast! This small, yet powerful camera optimizes meetings by automatically detecting meeting participants and changing the field of view to include everyone in the room without jeopardizing video quality.

Our team was able to see this device in person! Read our blog here to see our experience and pre-order one to be the first to try it!

Grandstream’s New GSC3500 SIP Intercom Series

Grandstream recently released the SIP intercom series which includes the GSC3510, a SIP intercom speaker/microphone, and the GSC3505, 1-way public address SIP speaker.

This system allows offices, hospitals, hotels, residential buildings, educational institutions and more to build powerful voice intercom solutions that expand security and communication. Learn more about the deployment scenarios here!

Are you interested in learning more new VoIP hardware? Check out our webpage or simply give one of our VoIP experts a call at 1-800-398-8647 today!

AudioCodes’ Virtualized SBCs: High Performance and Scalability Under Security Attacks

What is Network Function Virtualization (NFV)?

AudioCodes’ Mediant Virtual Edition(VE) and Cloud Edition (CE)

Lifesize Go Now Supports 14 Additional Languages and FireFox!

Why Lifesize Go?

SYSTM Makes it Simple to Launch Voice Applications in the Cloud

Key Features

SYSTM Webinar Q&A:

Apply for the Demo Today!

Sangoma SIPStation & FAXStation Webinar Recap

Sangoma Reseller Webinar Q&A

Poly Pano Transforms Every Meeting Room into a Creative Hub – With a Quick Touch!

Create, Connect and Share Ideas Easily

New! Digium Switchvox 7.2 Delivers Support for Sangoma’s SBCs

About Sangoma’s Session Border Controllers

More Digium Switchvox 7.2 Updates

How to Set a Preferred Softphone in Jabra Direct

How to Set a Preferred Softphone in Jabra Direct

The Jabra Pro 920 Wireless Headset: How to Set Up Remote Call Control

How to Set up Remote Call Control on Jabra’s Pro920 Wireless Headset

What’s New with Fanvil? (Webinar Recap with Q&A)

Highlighted Fanvil Phone Features:

Fanvil New IP Phone Webinar Q&A Session

August Hardware Roundup: Jabra’s PanaCast Camera, Grandstream’s GCS3500 Series

Jabra’s New PanaCast Video Conferencing Camera

Grandstream’s New GSC3500 SIP Intercom Series

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