Top 3 Refurbished Poly Deskphones for Your Office

October 8, 2019 by Youleidy Vega

VoIP Supply offers an entire catalog of Poly’s products. From deskphones, conference phones to the most minimal cable that a customer might need to connect their headset. 

Not only do we offer new Poly hardware, but we also cater to the needs of customers who want a durable product that is not new with our Refresh line. 

VoIP Supply’s Refresh provides an affordable, yet trustworthy option of used VoIP phones. 

And a great part of our Refresh catalog are Poly phones. Why? Because Poly phones are engineered to last, built with quality materials that have a long life cycle. 

Check out some of our Poly Refresh phones?

Polycom VVX 311

A great solution for the business user who needs a simple phone with a grayscale screen, intuitive interface and great voice quality. The VVX 611 can handle up to 6 lines and has dual gigabit RJ45 ports. 

Learn more about the VVX 311 here. 

Polycom VVX 411

The VVX 411 is a high-end phone that offers a color LCD display. It can handle up to 12 lines and has 12 hard keys with the option for users to add an expansion module. 

Learn more about the VVX 411 here. 

Polycom IP 7000 POE

If your needs call for a conference phone, then Refresh has you covered with the Polycom IP 7000. This is a conference phone that can be powered by Power over Ethernet (PoE). It has a 20-foot range voice pick up and features Polycom’s patented Acoustic Clarity Technology. The IP 7000 is great for executive offices, board rooms and small conference rooms. 

Learn more about the Polycom IP 7000 here. 

These Polycom models are just a few of the models we offer, but we have a large selection of Refresh phones in our warehouse.

For those who are interested in Skype for Business phones, we would be happy to provision the phones for you at no extra charge! 

If you have questions about our Refresh program or simply want to learn more, don’t be shy, reach out to us at 1-800-398-8647. 

More from: Small Business VoIP Youleidy Vega Polycom Refresh

How to Set Up Call Pickup on Digium’s D-Series IP Phones

October 4, 2019 by Ying-Hui Chen

Call Pickup is a feature that allows you to answer someone else’s call. This comes in handy in workgroup settings like customer service and/or call centers where you have high call volume to handle! 

Setting up the Call Pickup feature is fairly easy on Digium’s D-Series and there are many customization options to make your communication as smooth as possible. Let us walk you through the steps:

How to Set Up Call Pickup on Digium’s D-Series IP Phones

To set up Call Pickup, you must log in as a Switchvox administrator and have the permission to manage extensions. 

  1. Create a Feature Code extension of the type Directed Pickup:
    Setup > Manage: Create Extension
  2. Set a feature code and use Create Directed Pickup Group to specify the authorized extensions (who can pick up others’ calls) and the target extensions (whose calls can be picked up by the authorized extensions). Click Save Directed Pickup Feature Code.
     
  3. Set up the authorized SIP Phone extensions:
    You can make this change in each extension, or use the Bulk Modify tool.

    • Digium Phone Settings: Contact Settings: Number of Rapid Dial Subscriptions
      Ensure that items #1-5 (depending on phone model) are subscribed to. Meaning set this number high enough to serve your call pickup targets. Subscribing to the contact is how the phone knows that the target-contact has an incoming call.
  4. Optional settings:
    • Digium Phone Settings: Contact Settings: Directed Pickup Ringtone
      Select a ringtone if you want an authorized phone to ring when a target has an incoming call. By default, the authorized phone does not ring. 

NOTE: in the D80 model phone firmware version 1.9.5, the phone will need to be restarted after setting Call Pickup.

Have you successfully set up the Call Pickup function? You can even customize each extension further by setting up their rapid dial list and put Call Pickup targets in the top 5 items. Learn more details here! 

Don’t forget to share your experience with us in the comment box below!

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Shh! Microsoft Teams Turns Down the Noise in Channels

October 3, 2019 by Ying-Hui Chen

Do you love using chats? Chats are supposed to help people communicate faster and better but sometimes they can be annoying with endless noise coming from different channels. If you’re experiencing the same pain, you’ll be thrilled to learn about the new updates from Microsoft Teams!

Microsoft Teams’ New Chat Filter

Microsoft Teams now let you mute a conversation in a channel! This will allow you to concentrate on what you really need. When you want to follow a conversation in a channel you’ve hidden, you can also simply turn on notifications for that specific conversation but not the entire channel activity. 

See more recent Teams updates here!

Use a Teams certified IP phone such as Poly’s VVX601, VVX411, and Trio8800 to your optimize your user experience! Poly’s Teams Phones are fully compatible with Teams and they support Office 365 and upgradability to SFB.

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How to Change the Dial Codes for 3CX’s Hotel Module 

October 2, 2019 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. 

In previous Mom’s calling Q&A series, we have discussed: Can I Upgrade Yealink’s Open SIP Phone to Microsoft Teams? Today, we have more new real questions and answers from VoIP users just like you.  

How to Change the Dial Codes for 3CX’s Hotel Module

Q: How do I change the dial codes for 3CX’s Hotel module?

A: Dial codes are key/number combinations used to access functions within the phone system directly from your phone. The administrator can change these from the “Management Console > Settings > Dial codes” tab. Maid codes are specific codes which can tell PMS systems the status of a guest room in a hotel. This depends on PMS integration to be pre-configured. Learn more details here!

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591 

More from: Q & A Ying-Hui Chen 3CX IP PBX Q&A

VoIP Supply’s Refresh Line Now Comes with a 1-Year Warranty

September 30, 2019 by Ying-Hui Chen

If you have purchased any of our Refresh products (Refurbished VoIP) before, chances are you are familiar with our Plus Six Warranty (Does that ring a bell?), which gives you a standard 6-month warranty on all of our refurbished VoIP equipment. 

Yes, our Refreshed equipment has gone through an exhaustive reconditioning process. But! That doesn’t mean things don’t break. The good news is – VoIP Supply has now officially upgraded the Refresh warranty from 6 months to one full year! Plus, you can extend the warranty even further to 2 years with just a small fee. Sounds good? Now there’s one more reason to shop Refresh! 

VoIP Supply Plus 1 Extended Replacement Warranty

If your equipment fails, malfunctions, or ceases to operate properly as a result of manufacturer defects or component failure, VoIP Supply will be happy to provide you an expedited replacement! 

Follow the links below to learn more about our refurbished VoIP equipment:

Learn More about Refresh by VoIP Supply

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How to Register Snom’s C52 Wireless Speaker Phones to The C520 SIP Conference Phone

September 27, 2019 by Ying-Hui Chen

Out of all the conference phones VoIP Supply carries, Snom’s C520 is one of my favorites. One reason being that the C520 comes with 2 detachable, wireless DECT mics, allowing presenters to roam in the room and make your meeting very interactive! 

Secondly, for a larger room setting, you can even further extend the range of the C520 with up to three wireless DECT Snom C52 Speaker phones! Now you just need one C520 conference phone for all your needs. 

Is it complicated to connect the C520 to a wireless speaker phone though? You asked. Not at all! Check out how simple and quick it can be done within seconds: 

How to Register a Speakerphone to The C520 SIP Conference Phone

Registering a C52 speaker phone to the C520 conference phone is quite simple! Just follow the steps below:

  1. Put the battery pack in the C52, connect the power adapter and plug it into the wall outlet. The LEDs on the C52 will flash orange slowly.
  2. Press white registration button underneath the battery compartment for about 5 seconds until its LEDs are flashing red and green alternatingly.
  3. On the C520 SIP conference phone, press the setting icon:
  4. In the Main Menu, press (or highlight 3 User Settings and press the check mark ✔)
  5. In the User Settings menu, press(or highlight 6 Wireless speaker and press the check mark ✔)
  6. Press 1 to register the C52 speaker phone. The screen will display Registering… and then Registration succeeded. The LEDs will then turn green briefly and turn off while red Power LED turns on.
  7. Now repeat the process for an additional C52 speaker phone. To cancel registration, simply press X.

Note that if a speaker phone is already registered to the phone, you must first deregister all speaker phones before you can register a new one. Also, if a DECT headset is already registered, you can only register up to two C52 Speaker phones.

Have you successfully registered your speaker phones to the C520? Do you want to learn more about the C520? Check out our product page or download the user manual here!

More from: Basic VoIP How-To's Ying-Hui Chen Snom

Provisioning by VoIP Supply: Programming IP PBXs, Blind-shipping, White labeling, and More!

September 24, 2019 by Steve Lopian

Updated September 28, 2023

In today’s fast-paced business landscape, efficient communication is crucial. VoIP (Voice over Internet Protocol) has become a go-to solution for organizations looking to modernize their communication systems. However, managing and provisioning VoIP services can be a complex and time-consuming task. That’s where VoIP Supply’s Provisioning Services come to the rescue. 

The Power of VoIP Communication

VoIP technology has revolutionized the way businesses communicate. It offers a cost-effective and feature-rich alternative to traditional phone systems. With VoIP, organizations can enjoy benefits such as:

1. Cost Savings

VoIP eliminates the need for traditional phone lines, significantly reducing communication costs. International calls become more affordable, and businesses can make the most of their budget.

2. Scalability

VoIP systems are highly scalable, making it easy to add or remove users as your organization grows or changes.

3. Advanced Features

VoIP offers a wide range of advanced features like call forwarding, voicemail-to-email, video conferencing, and more, enhancing productivity and collaboration.

4. Mobility

Employees can stay connected even when working remotely, ensuring that important calls are never missed.

However, to fully harness the potential of VoIP, efficient provisioning and management are essential.

VoIP Supply’s Provisioning Services

1. Simplified Setup

VoIP Supply’s provisioning services simplify the setup process for VoIP systems. Whether you are deploying a new system or upgrading an existing one, their experts can handle the technical details, ensuring a smooth transition.

2. Custom Configuration

Every business is unique, and VoIP Supply understands that. Their provisioning services offer custom configurations tailored to your specific needs. This ensures that your VoIP system works seamlessly with your business processes.

3. Time and Resource Savings

By outsourcing the provisioning process to VoIP Supply, your IT team can focus on strategic tasks rather than spending time on technical configurations. This leads to increased efficiency and productivity within your organization.

4. Ongoing Support

VoIP Supply doesn’t stop at setup; they provide ongoing support to keep your VoIP system running smoothly. Their team can troubleshoot issues, perform updates, and ensure your communication remains uninterrupted.

5. Scalability and Flexibility

As your organization evolves, so do your communication needs. VoIP Supply’s provisioning services are scalable, allowing you to add or modify features as required.

In a digital age where communication is the backbone of business operations, VoIP technology offers a competitive edge. VoIP Supply’s Provisioning Services further enhance this advantage by simplifying setup, providing custom configurations, and offering ongoing support.

With our expertise, you can unlock the full potential of VoIP communication while saving time and resources. Say goodbye to the complexities of VoIP provisioning and embrace a streamlined, efficient communication system with VoIP Supply. Your organization’s success is just a call away. As always, feel free to leave any comments or questions below, give us a call at 1-800-398-8647, or visit our website at www.voipsupply.com. 

More from: Small Business VoIP Steve Lopian VoIP Supply VoIP Supply Provisioning

Can I Upgrade Yealink’s Open SIP Phone to Microsoft Teams?

September 18, 2019 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. 

In previous Mom’s calling Q&A series, we have discussed: Can Yealink’s SFB Phones Work with Mac OS? Today, we have more new real questions and answers from VoIP users just like you.  

Can I Upgrade Yealink’s Open SIP Phone to Microsoft Teams?

Q: Can I upgrade Yealink’s Open SIP Phones to use with Microsoft Teams? What about getting back to Open SIP from the Teams?

A: By default, the phone has a built-in Teams feature license, which allows the user to use Yealink phones with Teams features directly. Any Open SIP/VCS build upgrades to Teams build will be required to apply and import the license. Any Teams will not be allowed to downgrade to the Open SIP/VCS from this release. If Teams are under temporary license (for demo testing purpose) and want to get back to Open SIP/VCS please contact Yealink support team for technical support for a unlock license.   

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

More from: Q & A Ying-Hui Chen Microsoft Teams Q&A Yealink

Poly Studio: Premium USB Video Built for Small Rooms and Big Ideas (Webinar Recap)

by Ying-Hui Chen

Poly Studio has drawn a lot of attention since its release! Our Poly webinar yesterday was loaded with good information regarding how you can utilize Poly Studio to accomplish more as a team. Key highlights include:

  • Simple USB Connectivity
  • 4K Video & HD Speakers
  • 120-degree Field of Vision
  • Auto Framing & 5x Zoom
  • Poly Legendary HD Audio
  • Acoustic Fence & Noise Block
  • Centralized Management
  • More Features

Additionally, Pierre also touched on some exciting new Poly innovations including:

Download our presentation slides to learn more!

Poly Webinar Q&A Session

Q:Polycom’s online training has always been horrible and Plantronics training has been amazing. I hope you will adopt the Plantronics training platform.

A: We apologize that Polycom training is not up-to-date yet. Plantronics acquired Polycom and Polycom university is being refreshed so we are getting better! We have different teams working with different groups and we have dedicated technicians to help service providers!

 

Q: Can you plug Poly Studio into a TV?

A: Poly Studio only has a USB cable but you can plug it into your laptop and use the HDMI from your laptop to go into the TV. 

 

Q:What Hardware is required to use PDMS-SP?

A: No specific hardware is required. The hardware you are using is irrelevant to PDMS-SP. You just need to enroll. Contact our VoIP experts at 1-800-398-8647 or voipexperts@voipsupply.com to enroll! 

 

Q: How do I set up PDMS and can I add existing devices?

A: Email our VoIP experts at voipexperts@voipsupply.com. We will engage you with the Poly team and help you set up your PDMS. You need to be a poly partner to get the access. Fill out a form here to become a Poly partner! There’s no cost for becoming our partner.

 

Q: How to sign up to become a Poly reseller?

A: Fill out a form here to become a Poly partner

 

Q: I am a Poly Partner, but the PDMS looked like it was limited to OBI devices.

A: No, it’s not true. 98% of all Poly devices work with PDMS. We are still working to combine Poly and OBi platforms/devices, however; you should be able to use PDMS for Poly ATAs, Studio, and all Poly phones now.

 

Q: Does PDMS-SP manage only Poly hardware?

A: Correct, PDMS-SP manages Poly and Poly Obi devices.

If you want to learn more about Poly’s PDMS or have further questions, please feel free to contact our VoIP experts at voipexperts@voipsupply.com or 1-800-398-8647!

 

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September New VoIP Hardware Roundup: New Conference Phone, New Wireless Headset and More!

September 17, 2019 by Ying-Hui Chen

What’s new this September? In this month’s hardware roundup, we’ll focus on a couple of VoIP wireless solutions from Snom and Jabra BlueParrott and a SIP clock-speaker from Algo! Let’s dive in: 

Snom C520 SIP Conference Phone

The Snom C520 SIP Conference Phone is this month’s biggest highlight! The C520 is a high-end conferencing solution with DECT and Bluetooth technology. 

This unit features a full-duplex speaker and three superb microphones. Two wireless mics are detachable, allowing your presenter to roam freely within a range of up to 50 meters! The C520 is currently in stock. Check it out now!

  • Two detachable DECT wireless microphones with a range of up to 50 meters
  • Full-duplex hands-free talking
  • Wideband audio transmission
  • Bluetooth connectivity

Jabra Wireless Headset – BlueParrott B550-XT

Go wireless with Jabra’s BlueParrott B550-XT! This first-ever 100% voice-controlled headset will improve any workday with reliable connectivity to calls, GPS directions, and music. Better yet, the BlueParrott B550-XT comes with a one-year warranty against damage from water and/or dust should anything happen to it! Learn more here!

  • Rugged IP54 design
  • Up to 24 hours of talk time 
  • 400 hours of standby time
  • Industry-leading noise-cancelation 

Coming Soon: Algo 8190 SIP Classroom Speaker

You also can’t miss out on Algo’s new innovation, the Algo 8190! This versatile PoE wideband speaker-clock is made for public address (PA) voice paging and emergency alerting. It is compatible with most hosted/cloud and on-prem based VoIP telephone systems.

Who are the ideal users? Educational institutions, manufacturing sites, plants, utility, government spaces, health care, transport terminals, and more! The Algo 8190 is coming soon. Chat or call our VoIP experts at 1-800-398-8647 to pre-order today!

  • Wideband G.722 codec  
  • Multicast receive capability   
  • Supports RTP, Polycom Group Page and InformaCast multicast 
  • Configurable through web interface

See all New VoIP Hardware

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