Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
In previous Mom’s calling Q&A series, we have discussed: How to change the dial codes for 3CX’s hotel module. Today, we have more new real questions and answers from VoIP users just like you.
What Versions of FreePBX Provide a High Availability (HA) Solution?
Q: Will FreePBX High Availability (HA) work with FreePBX 14?
A: The FreePBX High Availability (HA) Commercial Module is a module designed to work with the FreePBX Distro 10.13.66 or Older only. When installing the FreePBX Distro, make sure you pick one of the (HA) options to enable this module to work.
It’s recommended (but not required) that you install the Asterisk 11 distribution when running FreePBX High Availability. Learn more here!
STAY TUNED
Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591
VoIP Supply has brought two of our amazing partners, Algo and Mobotix, together to offer you a full security solution!
How Do Algo and Mobotix Work Together
As a leading developer and manufacturer of professional alerting systems and security intercoms, Algo has been providing quality telephony solutions globally. Mobotix, a German-based IP video camera provider, acts as an extension of Algo’s IP Paging system to provide a top-notch intelligent surveillance system, recording to an SD card or to a centralized video management system.
Together, Algo and Mobotix provide customers the ability to broadcast appropriate messages through their SIP compliant cameras when necessary. Let’s see some common use scenarios:
After-Hour Alerts
Broadcast message stating closure or issuing instructions when person detected outside a building. If intruder remains, the camera can call the police or security, open two-way communication at the camera location.
Added value as opposed to “recording-only” surveillance system.
Open two-way communication with anyone on VOIP network anywhere there’s a Mobotix camera with microphone/speaker. (typically exterior, ALGO likely would handle all interior communication)
Dumpster Monitoring Example:
Mobotix detects intruder, plays message via camera: “This disposal area is off limits. Please leave immediately”
Second Warning: Mobotix turns on a light, plays second message “The police will be called if you do not vacate.” etc.
Third Warning: Call security with a pre-recorded message, play siren
Poly Is excited to announce that Poly Studio, a premium USB video bar for huddle rooms, has now been certified for Zoom Rooms! Zoom is a leading, popular cloud-based video conferencing platform.
Users can now enjoy Poly Studio with Zoom and experience the highest quality voice and video collaboration in this easy-to-use bundle.
About Poly Studio
Poly Studio is a business-class performance video bar with a simple USB designed for huddle rooms. This plug-and-play device works with nearly any video platform and is an affordable video conferencing solution for any budget.
VoIP Supply offers an entire catalog of Poly’s products. From deskphones, conference phones to the most minimal cable that a customer might need to connect their headset.
Not only do we offer new Poly hardware, but we also cater to the needs of customers who want a durable product that is not new with our Refresh line.
VoIP Supply’s Refresh provides an affordable, yet trustworthy option of used VoIP phones.
And a great part of our Refresh catalog are Poly phones. Why? Because Poly phones are engineered to last, built with quality materials that have a long life cycle.
A great solution for the business user who needs a simple phone with a grayscale screen, intuitive interface and great voice quality. The VVX 611 can handle up to 6 lines and has dual gigabit RJ45 ports.
The VVX 411 is a high-end phone that offers a color LCD display. It can handle up to 12 lines and has 12 hard keys with the option for users to add an expansion module.
If your needs call for a conference phone, then Refresh has you covered with the Polycom IP 7000. This is a conference phone that can be powered by Power over Ethernet (PoE). It has a 20-foot range voice pick up and features Polycom’s patented Acoustic Clarity Technology. The IP 7000 is great for executive offices, board rooms and small conference rooms.
Call Pickup is a feature that allows you to answer someone else’s call. This comes in handy in workgroup settings like customer service and/or call centers where you have high call volume to handle!
Setting up the Call Pickup feature is fairly easy on Digium’s D-Series and there are many customization options to make your communication as smooth as possible. Let us walk you through the steps:
How to Set Up Call Pickup on Digium’s D-Series IP Phones
To set up Call Pickup, you must log in as a Switchvox administrator and have the permission to manage extensions.
Create a Feature Code extension of the type Directed Pickup: Setup > Manage: Create Extension
Set a feature code and use Create Directed Pickup Group to specify the authorized extensions (who can pick up others’ calls) and the target extensions (whose calls can be picked up by the authorized extensions). Click Save Directed Pickup Feature Code.
Set up the authorized SIP Phone extensions: You can make this change in each extension, or use the Bulk Modify tool.
Digium Phone Settings: Contact Settings: Number of Rapid Dial Subscriptions Ensure that items #1-5 (depending on phone model) are subscribed to. Meaning set this number high enough to serve your call pickup targets. Subscribing to the contact is how the phone knows that the target-contact has an incoming call.
Optional settings:
Digium Phone Settings: Contact Settings: Directed Pickup Ringtone Select a ringtone if you want an authorized phone to ring when a target has an incoming call. By default, the authorized phone does not ring.
NOTE: in the D80 model phone firmware version 1.9.5, the phone will need to be restarted after setting Call Pickup.
Have you successfully set up the Call Pickup function? You can even customize each extension further by setting up their rapid dial list and put Call Pickup targets in the top 5 items. Learn more details here!
Don’t forget to share your experience with us in the comment box below!
Do you love using chats? Chats are supposed to help people communicate faster and better but sometimes they can be annoying with endless noise coming from different channels. If you’re experiencing the same pain, you’ll be thrilled to learn about the new updates from Microsoft Teams!
Microsoft Teams’ New Chat Filter
Microsoft Teams now let you mute a conversation in a channel! This will allow you to concentrate on what you really need. When you want to follow a conversation in a channel you’ve hidden, you can also simply turn on notifications for that specific conversation but not the entire channel activity.
Use a Teams certified IP phone such as Poly’s VVX601, VVX411, and Trio8800 to your optimize your user experience! Poly’s Teams Phones are fully compatible with Teams and they support Office 365 and upgradability to SFB.
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
How to Change the Dial Codes for 3CX’s Hotel Module
Q: How do I change the dial codes for 3CX’s Hotel module?
A: Dial codes are key/number combinations used to access functions within the phone system directly from your phone. The administrator can change these from the “Management Console > Settings > Dial codes” tab. Maid codes are specific codes which can tell PMS systems the status of a guest room in a hotel. This depends on PMS integration to be pre-configured. Learn more details here!
STAY TUNED
Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591
If you have purchased any of our Refresh products (Refurbished VoIP) before, chances are you are familiar with our Plus Six Warranty (Does that ring a bell?), which gives you a standard 6-month warranty on all of our refurbished VoIP equipment.
If your equipment fails, malfunctions, or ceases to operate properly as a result of manufacturer defects or component failure,VoIP Supply will be happy to provide you an expedited replacement!
Follow the links below to learn more about our refurbished VoIP equipment:
Out of all the conference phones VoIP Supply carries, Snom’s C520 is one of my favorites. One reason being that the C520 comes with 2 detachable, wireless DECT mics, allowing presenters to roam in the room and make your meeting very interactive!
Secondly, for a larger room setting, you can even further extend the range of the C520 with up to three wireless DECT Snom C52 Speaker phones! Now you just need one C520 conference phone for all your needs.
Is it complicated to connect the C520 to a wireless speaker phone though? You asked. Not at all! Check out how simple and quick it can be done within seconds:
How to Register a Speakerphone to The C520 SIP Conference Phone
Registering a C52 speaker phone to the C520 conference phone is quite simple! Just follow the steps below:
Put the battery pack in the C52, connect the power adapter and plug it into the wall outlet. The LEDs on the C52 will flash orange slowly.
Press white registration button underneath the battery compartment for about 5 seconds until its LEDs are flashing red and green alternatingly.
On the C520 SIP conference phone, press the setting icon:
In the Main Menu, press (or highlight 3 User Settings and press the check mark ✔)
In the User Settings menu, press(or highlight 6 Wireless speaker and press the check mark ✔)
Press 1 to register the C52 speaker phone. The screen will display Registering… and then Registration succeeded. The LEDs will then turn green briefly and turn off while red Power LED turns on.
Now repeat the process for an additional C52 speaker phone. To cancel registration, simply press X.
Note that if a speaker phone is already registered to the phone, you must first deregister all speaker phones before you can register a new one. Also, if a DECT headset is already registered, you can only register up to two C52 Speaker phones.
In today’s fast-paced business landscape, efficient communication is crucial. VoIP (Voice over Internet Protocol) has become a go-to solution for organizations looking to modernize their communication systems. However, managing and provisioning VoIP services can be a complex and time-consuming task. That’s where VoIP Supply’s Provisioning Services come to the rescue.
The Power of VoIP Communication
VoIP technology has revolutionized the way businesses communicate. It offers a cost-effective and feature-rich alternative to traditional phone systems. With VoIP, organizations can enjoy benefits such as:
1. Cost Savings
VoIP eliminates the need for traditional phone lines, significantly reducing communication costs. International calls become more affordable, and businesses can make the most of their budget.
2. Scalability
VoIP systems are highly scalable, making it easy to add or remove users as your organization grows or changes.
3. Advanced Features
VoIP offers a wide range of advanced features like call forwarding, voicemail-to-email, video conferencing, and more, enhancing productivity and collaboration.
4. Mobility
Employees can stay connected even when working remotely, ensuring that important calls are never missed.
However, to fully harness the potential of VoIP, efficient provisioning and management are essential.
VoIP Supply’s Provisioning Services
1. Simplified Setup
VoIP Supply’s provisioning services simplify the setup process for VoIP systems. Whether you are deploying a new system or upgrading an existing one, their experts can handle the technical details, ensuring a smooth transition.
2. Custom Configuration
Every business is unique, and VoIP Supply understands that. Their provisioning services offer custom configurations tailored to your specific needs. This ensures that your VoIP system works seamlessly with your business processes.
3. Time and Resource Savings
By outsourcing the provisioning process to VoIP Supply, your IT team can focus on strategic tasks rather than spending time on technical configurations. This leads to increased efficiency and productivity within your organization.
4. Ongoing Support
VoIP Supply doesn’t stop at setup; they provide ongoing support to keep your VoIP system running smoothly. Their team can troubleshoot issues, perform updates, and ensure your communication remains uninterrupted.
5. Scalability and Flexibility
As your organization evolves, so do your communication needs. VoIP Supply’s provisioning services are scalable, allowing you to add or modify features as required.
In a digital age where communication is the backbone of business operations, VoIP technology offers a competitive edge. VoIP Supply’s Provisioning Services further enhance this advantage by simplifying setup, providing custom configurations, and offering ongoing support.
With our expertise, you can unlock the full potential of VoIP communication while saving time and resources. Say goodbye to the complexities of VoIP provisioning and embrace a streamlined, efficient communication system with VoIP Supply. Your organization’s success is just a call away. As always, feel free to leave any comments or questions below, give us a call at 1-800-398-8647, or visit our website at www.voipsupply.com.
In previous Mom’s calling Q&A series, we have discussed: How to change the dial codes for 3CX’s hotel module. Today, we have more new real questions and answers from VoIP users just like you. 
VoIP Supply offers an entire catalog of Poly’s products. From deskphones, conference phones to the most minimal cable that a customer might need to connect their headset. 
How to Change the Dial Codes for 3CX’s Hotel Module
