Used, Like-New IP Phone Deals with Refresh

June 18, 2019 by Youleidy Vega

In the month of June, we are highlighting the best of the best refurbished products for our dose of Refresh. Refresh is our line of used products that are certified to work and look as good as new for a fraction of the cost of new ones. Because we trust our Refresh line, we offer the Refresh guarantee, if it doesn’t work or breaks within the first six months, we take it back, no questions asked!

CHECK OUT OUR 10-STEP REFRESH PROCESS!

Yealink T46S $149.99

The Yealink T46S is an elegant looking IP Phone that supports OPUS Codec for enhanced performance and offers high-end features combined with an intuitive interface that is easy to use and pleasing to the eye.

Quick Features:

4.3-inch 480 x 272-pixel color touch screen
USB2.0
Opus
Up to 16 SIP accounts
Paperless label design
Headset and EHS support
Wi-Fi via WF40
Bluetooth via BT40

Poly VVX 410$99.99

The Poly VVX 410 IS high-end IP Phone with a color LCD display and dual Gigabit ports. It is easy to use and integrated well with third-party Unified Communications applications (UC) for added productivity for the knowledge worker and office staff.

Quick Features:

12 Line appearances
Polycom HD Voice
3.5″ (320×240) Backlit Color LCD
Dual Gigabit RJ45 Ports
RJ9 headset port

Poly VVX 310 $72.99

The Poly VVX 310 brings the same great features of the VVX 410 but has a smaller grayscale display. The VVX 310 is the perfect phone for the main area in an office, kitchen, or for an employee that does not need all the bells and whistles, but can benefit from having great audio and interoperability with third-party UC applications.

Quick Features:

6 Line appearances
Polycom HD Voice
208×104 Backlit 8 Level Grayscale graphical LCD
Dual Gigabit RJ45 Ports
RJ9 headset port

5 Reasons Why You Should Purchase From An Authorized Poly Partner

June 17, 2019 by Ying-Hui Chen

When it comes to choosing a vendor for Poly products, lower pricing can be tempting, but watch out! Purchasing from an unauthorized seller may put you at serious risk. To help you make a wiser decision when shopping for VoIP online, we want to share with you the reasons why you should purchase from an authorized Poly partner like VoIP Supply.

Why purchase Poly products from an authorized partner?

Reason 1: Be fully covered by Poly’s Manufacturer Warranty

An authorized Poly partner like VoIP Supply fully handles your returns and RMAs. VoIP Supply also offers advance replacement services for any failed hardware component. If our technical support determines that a replacement part is required, the replacement part will be shipped for advance replacement using an expedited carrier service. However, if your product was from an unauthorized source, you will not be able to obtain support or a replacement under warranty.

Reason 2: Take advantage of Poly promotions

Poly provides decent promotions such as rebate incentives from time to time. As an authorized partner of Poly, VoIP Supply is able to help you take full advantage of them and save more. Unfortunately, gray market devices are not eligible for these promotions.

Reason 3: Avoid defect products, missing parts, and outdated software

Some unauthorized sellers sell “unused products” rather than “new products” and these Poly devices can come missing key accessories or components required for your region to ensure the product will work as needed. We have also seen some unauthorized sellers selling products that include software that is no longer supported by Poly and requires updates to prevent network vulnerability.

Reason 4: Enjoy FREE configuration services

An authorized Poly partner like VoIP Supply provides FREE configuration services on devices they provide. If you are using BYOD (Bring Your Own Device) devices, there’s usually a configuration fee because these devices are not passing through the same warehouse for pre-configuration and thus the workload is much greater.

Reason 5: Get Full Support and Assistance

Authorized Poly partners have the necessary qualifications and training and have access to Poly resources, sales, and technical personnel to offer you full support and assistance. For BYOD devices, however, there’s no guaranteed troubleshooting and support.

Not sure if your vendor is an authorized Poly partner or not? Click here to see the list of unauthorized sources or simply purchase through VoIP Supply at www.voipsupply.com

The Grandstream WP820: The WiFi Phone You’ve Been Waiting For!

June 13, 2019 by Steve Lopian

One thing’s for sure, there is no shortage of IP phones in the market. Having been working in the industry for as long as I have, It seems like there have been hundreds and hundreds of new phones released since 2014.

While all of the phones I’ve come across are a nice combination of desk phones, DECT phones, color screens with sidecars etc., there has always seemed to be one type of phone missing. A WiFi phone.

But then Grandstream Networks came along and released the WP820! With so little choices out there or WiFi phones, this was very nice to see hit the market. And aside from its sleek design and feature list, the price point of $219.00 for this phone was twice and nice.

Even though our team couldn’t contain all of the excitement when this phone was made available for purchase, we did have our eye on it. If you follow Grandstream or are a member of their Beta Club, then you know this phone has been in the works for quite some time.

While the phone was in beta, we were able to get one in our lab for testing. We were so impressed with the beta version that we decided to put together a review video for that, which you can watch here.

Now you’re probably saying to yourself “okay, that’s great, but are you going to review the real deal?” The answer is yes! We have and it is exactly what we expected it to be. Awesome.

The final product is packed with Bluetooth, HD voice and a panic button just to name a few features. If you want to know more about what you’re getting out of this phone, then click the video above and see what the new WP820 WiFi phone from Grandstream Networks is all about!

Do you use the WP820? Or maybe a different WiFi phone? What are your likes and dislikes? Let us know in the comments below! We want to hear from you!

Xorcom’s IP PBX Is Getting Better with New Software Updates!

June 12, 2019 by Ying-Hui Chen

Xorcom’s CompletePBX and Multi-Tenant PBX keep getting better and better to provide users with the best functionalities and most updated features. Let’s check out some highlights this week!

Updates for CompletePBX

New Diversion Headset Field

Now you can set the system to include SIP DIVERSION header field in the INVITE request. This is required by some SIP providers to keep the original called-ID when forwarding a call. To set up, go to PBX> External> Trunks>Diversion Header. Note that this can only be set when the Use Incoming CIS is set to Yes.

Added Support for Grandstream GXP1625

Xorcom has added new support for Grandstream configuration type 1.0.4.132 for GXP1625 IP phones.

See more updates and bug fixes here

Updates for Multi-Tenant PBX

Bulk-Upgrade

Users can now do a bulk software upgrade for TEnant PBXs via the MT Manager GUI. Select the systems using the checkbox and then click the Upgrade icon:

Cancel Pending Actions

Users can now cancel the upgrade action from being performed to all systems in the queue. If the system has already started the upgrade will complete the action without interference.

Port-Forwarding and Permission Management

The admin can now map ports for custom external services so that external services used by the customer, such as CRM and hotel PMS. Under the general MT Manager Settings tab, you can also set global services. These will appear on all Tenant PBXs in the system.

See more updates here!

Does the VVX x50 Series Support the VVX D60 Wireless Handsets?

by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Do Sangoma’s A200 Cards Require an Extra Molex Power Connection? Today, we have more new real questions and answers from VoIP users just like you.

Does the VVX x50 Series Support the VVX D60 Wireless Handsets?

Q: Do the VVX 150, 250, 350, and 450 business phones work with the VVX D60 wireless handsets? What version of software is supported?

A: Yes, they work with the VVX D60 and they support version 5.8.0 and later. Please see more explanation below:

These Polycom VVX business IP phones include all the features and functionalities that are currently available for VVX 201, 300 series, and 400 series business media phones, including support for Polycom VVX D60 wireless handsets. These VVX business IP phones support UC Software 5.8.0 and later, and previous versions of UC Software are not supported. See more details here.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

VoIP Supply is Now an Authorized Distributor of Fanvil Technologies!

June 10, 2019 by Ying-Hui Chen

Today, VoIP Supply, North America’s leading provider of VoIP solutions, officially announced their new distribution partnership with Fanvil Technologies!

What does this mean?

As a distributor of Fanvil, VoIP Supply is authorized to offer US-based customers a wide range of Fanvil’s innovative products at competitive prices, including IP phones, hotel phones, intercoms, door phones, paging gateways, and much more.

Who is Fanvil?

Fanvil is an established VoIP desktop phone developer and manufacturer from China. Being in the VoIP industry for over 16 years, Fanvil has been continuously strengthening their position by certifying themselves with major telephony systems such as 3CX, Bicom, Asterisk, Avaya, Broadsoft, Epyhi, and Xorcom. They have established strong engineering and solid relationships with major IP communication providers.

“Fanvil is a very cost-effective solution that still provides high quality. It is hard to compare another brand at Fanvil’s price point that can provide the features and dependability that Fanvil offers,” says Paula Griffo, Managing Director at VoIP Supply. “We have been working together for some time now and Fanvil’s true customer focus aligns well with VoIP Supply. We are excited to be able to offer this product line to our current and future partners.”

VoIP Supply is excited about this new partnership with Fanvil! We look forward to serving more customers with Fanvil’s cost-effective IP solutions.

Read the press release here

How to Set up Grandstream’s GDS 3710 IP Video Door System

June 7, 2019 by Ying-Hui Chen

Security monitoring is a must for almost every facility to create a safe environment. Grandstream’s GDS 3710 is one of the most popular IP video door systems at VoIP Supply as it also serves as a high-definition IP surveillance camera and IP intercom to offer facility access control for buildings of all sizes. This series is loaded with lots of features including:

Built-in RFID chip reader for keyless entry
Weatherproof metal casing and vandal resistant
Built-in hemispheric camera of 180 degrees
Built-in microphone and speaker

Aside from the rich features that come with the GDS3710, our customers also love how easy and fast it is to set up this unit. With 3 simple steps, you are in control of your facility access. Let’s check it out!

How to Set Up Grandstream’s GDS 3710 IP Video Door System

1.Ensure the GDS is assigned an IP address: Status> Network Info

2. Ensure Direct IP Call is enabled: SIP Settings> SIP Advanced Settings

3. Configure the IP address of the video phone and the remote PIN to open door: Door System Settings> Basic Settings> Number Called When Door Bell Pressed

Interested in learning more about the GDS3710? Click here to download the Installation guide or simply raise your phone and give one of our VoIP experts a call at 1-800-398-8647 today!

What’s New with Xorcom Multi-Tenant PBX?

June 6, 2019 by Ying-Hui Chen

If you have been following our VoIP Insider posts, you would know that Xorcom has been relentlessly improving their Multi-Tenant PBX to better serve their users. This time, Xorcom introduced security improvements, One-Click apps, and Complete Concierge for Multi-Tenant PBX MT Manager. Let’s check out these exciting new updates:

Improved Security

It is now possible to define a whitelist of IP addresses.
Web access to the MT Manager will only be allowed from those IP addresses.
All other addresses will be blocked.
Leaving the whitelist empty will allow the system to be accessed from any IP address.
It is highly recommended to always set the whitelist and not allow access from any IP address.

One-Click Apps

With a single click, you are able to install and activate apps for your tenant PBX easily and quickly.

Apps tab was added to Tenant settings (Tenants -> Edit button).

Each available app has an on/off toggle that allows the administrator to activate the app for that specific tenant.
In case it is a paid app the user will get an indication of that fact and what the payment is based on

The charge for the paid apps is dynamic based on usage.
The apps can be turned off at any time by the MT Manager administrator.
Once an app is activated, an icon will indicate the app in the Tenants dialogue:

Complete Concierge

Hotel PMS-PBX interface are now added to MT Manager as a one-click app for tenant PBX!

Complete Concierge hotel PMS interface is now available as a one-click app for tenant PBX.
The system is licensed on a per-room basis with no upfront cost.
Once activated by the MT Manager admin, the PBX admin will be able to see and edit the Hospitality module details.

Learn more details on Xorcom’s webpage here!

How’s your experience on Xorcom’s multi-tenant PBX? Are you benefitting from these new software improvements? We would love to hear from you!

Learn More About Xorcom

Come Join Us for a Lifesize Sponsored Event at VoIP Supply!

by hwaple

Join us Wednesday, June 19th from 5:30 PM to 7:30 PM at the VoIP Supply Office located at 80 Pineview Drive Amherst New York, 14228 near the University at Buffalo North Campus.

Come demo our Lifesize equipment in our conference rooms and see Lifesize come to life!

Maybe you need to upgrade your old legacy conferencing equipment or need a whole new solution, either way, this event is perfect for you.

Talk with our VoIP Supply Experts along with the Lifesize Team to find a tailored solution for your business. Walk away from the event with more knowledge about video conferencing and Lifesize.

Event Details:

What: Demo video conferencing equipment, grab a bite to eat, and enter to win some giveaways

When: Wednesday, June 19th, from 5:30 PM to 7:30 PM

Where: VoIP Supply Office – 80 Pineview Drive, Amherst New York, 14228.

How Much: The event is absolutely FREE and open to the public!

Click Here to RSVP on our website!

There will be food, refreshments, giveaways, and so much more. Thank you and we hope to see you there!

Why Lifesize?

Intuitive User Experience – Lifesize owns and manages the entire end-to-end user experience from built conference rooms to their cloud service
24/7/365 Support – Customer support is available 365 days a year, 7 days a week with 1-hour response times. That’s amazing!
Security and Reliability – Lifesize networks are secure and encrypted without risking video quality

Want to learn more about Lifesize? Visit the Lifesize Page on our website for more information or give one of our VoIP Experts a call at 1-800-398-8647.

Spectralink Versity Smartphones, a must have for enterprise-grade users

June 4, 2019 by Youleidy Vega

Just last month, the team at VoIP Supply held a training with Spectralink. During that session they highlighted their new Versity Series line of enterprise-grade smartphones with SIP integration.

I had the opportunity to demo the models first-hand and as the Product Marketing Specialist for the Spectralink brand, it was neat to see the products in person and get to test out the key features.

These phones are designed with enterprise users in mind. They are for office or on-the-go workers who needs to be able to manage tasks at any given point regardless of their location. With that in mind, I was expecting to see a bulky, not-so-great-looking phone that cost a lot of money and looked awful. To my surprise, the Versity phones had a sleek, modern design to them.

They are lightweight, yet you can tell that they are made of quality material. In fact, they reinforced and feature a steel plate that has been drop tested at over 25-hundred feet (78.1.5m).

Although the Versity smartphones are Google Certified and have an Android 8.1 operating system, they are not the standard cellphones you would find at your local mobile store. There are Wi-Fi and LTE versions that can be used with a number of wireless cell phone providers, but the Versity smartphones are top of the line IP68 rated, dustproof and can be submerged underwater for up to 30 minutes without incurring any damage. They also boast a Gorilla glass touch screen.

One thing that sets them apart from a regular smartphone and most of the competition is their true hot-swappable batteries. If the phone is running low on battery, you can literally remove the battery from it, while taking a call, and put in the charged spare battery without the phone shutting off and causing you to lose what you were working on or without ending a call.

There are 4 models to the Versity Series:

Spectralink offers barcode scanner options and well as Wi-Fi and LTE alternatives.

All models feature the same enterprise-grade functions:

True hot swap batteries
5.2” 1080×1920 display
Slim, sleek design
Superb voice quality
Customizable Push to Talk, Alarm, and Scan buttons
Bluetooth 5.0 (including Bluetooth LE)
Chemical-resistant, IP68 rated, Waterproof
13MP rear camera with grid capability
Fingerprint scanner
Larger 3000 mAh batteries

Do you want to learn more about Spectralink Versity features, specifications and use cases? Watch this quick, yet informative video.

One cool thing that got my attention during the training was the fact that users are able to customize the buttons on the smartphone based on what functions feel right per button. For example, you can choose what button to use for the push to talk feature, or what button to use to send an alarm or to scan something. I think that added flexibility makes a huge difference in making the device your own and empowering staff to feel comfortable throughout the workday.

Overall, my take on the Versity Series is that they are well made, reliable, easy to use yet robust devices that truly have been designed with users in mind. Whether you are a hospital, manufacturing facility, office worker or construction worker, the Versity smartphones can fill the gaps for any of these verticals and more.

Used, Like-New IP Phone Deals with Refresh

Yealink T46S $149.99

Poly VVX 410$99.99

Poly VVX 310 $72.99

5 Reasons Why You Should Purchase From An Authorized Poly Partner

Why purchase Poly products from an authorized partner?

Reason 1: Be fully covered by Poly’s Manufacturer Warranty

Reason 2: Take advantage of Poly promotions

Reason 3: Avoid defect products, missing parts, and outdated software

Reason 4: Enjoy FREE configuration services

Reason 5: Get Full Support and Assistance

The Grandstream WP820: The WiFi Phone You’ve Been Waiting For!

Xorcom’s IP PBX Is Getting Better with New Software Updates!

Updates for CompletePBX

New Diversion Headset Field

Added Support for Grandstream GXP1625

Updates for Multi-Tenant PBX

Bulk-Upgrade

Cancel Pending Actions

Port-Forwarding and Permission Management

Does the VVX x50 Series Support the VVX D60 Wireless Handsets?

Does the VVX x50 Series Support the VVX D60 Wireless Handsets?

VoIP Supply is Now an Authorized Distributor of Fanvil Technologies!

How to Set up Grandstream’s GDS 3710 IP Video Door System

How to Set Up Grandstream’s GDS 3710 IP Video Door System

What’s New with Xorcom Multi-Tenant PBX?

Improved Security

One-Click Apps

Complete Concierge

Learn More About Xorcom

Come Join Us for a Lifesize Sponsored Event at VoIP Supply!

Spectralink Versity Smartphones, a must have for enterprise-grade users

All models feature the same enterprise-grade functions:

Do you want to learn more about Spectralink Versity features, specifications and use cases? Watch this quick, yet informative video.

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