What are the differences between Fanvil’s XS Series and XU Series?

October 24, 2019 by Ying-Hui Chen

Fanvil’s XS Series is known for its beautiful color screen, ease of use, and affordable price point. If you or your customers have one of these IP phones, you can’t miss out on Fanvil’s new XU series

Many of our customers are wondering what are the differences between these two series so we decided to create a blog post to explain all about it! For those who are not familiar with the XS Series, here’s a quick introduction:

About Fanvil’s XS Series IP Phones

Fanvil’s XS Series include the X3S/X3SP and X5S. The X3S (without PoE) and X3SP (with PoE) are entry-level phones with 2 line keys and 2 programmable DSS keys. These two are the basic phones designed for home office users or call centers. 

On the other hand, the X5S IP phone is a high-end model in this series. The X5S is equipped with 6 SIP lines and 8 DSS keys with up to five pages (virtualized total 40 DSS keys). 

What are the differences between Fanvil’s XS Series and XU Series?

So what are the different features from the XU Series? In a nutshell, the XU Series was designed with more screens and buttons to fit middle-level users’ needs! 

Additional Screens and More Programmable Keys

The additional screen(s) on the side gives you convenience when using DSS keys, built-in Bluetooth, and dual Gigabit ports. Depends on the models you choose, you can potentially have up to 60 DSS keys (5 pages of 12 keys)! 

Did I mention that the screens are bigger as well? The X6U SIP phone comes with a 4.3’’ (480×272) color LCD screen!

More Advanced Features and Functionalities

The XU Series also gives you more powerful support such as Built-in Bluetooth, Wi-Fi support via a USB dongle, customized icon color, and more! Check out the comparison chart below to see them side by side:

Download the Fanvil IP phone comparison chart here!

All these Fanvil IP phones have a color screen and high interoperability. They are all compatible with major platforms such as 3CX, Asterisk, Broadsoft, Elastix, Zycoo, etc. If you love touch screen IP phones, check out the X7 enterprise phones

Don’t forget to attend our upcoming Fanvil webinar to learn all the details about this new series and have your questions answered!

Sangoma’s SIPStation Named #1 in 2019 SIP Trunking Customer Satisfaction

Sangoma is excited to announce that SIPStation, Sangoma’s SIP trunking service, has been named number one in customer satisfaction by industry analysts!

The 2019 SIP Trunking Customer Satisfaction report was researched and developed by the Eastern Management Group, Inc. More than 3,000 IT managers participated in the survey and reported on their experience as customers of 29 SIP trunking companies evaluated. 

This independent survey measures 5 customer satisfaction categories including support, management tools, total overall satisfaction, recommend to a friend, technology & product, and purchase experience.

Click here to download the full report.

SIPStation is Sangoma’s SIP trunking service used by many of our customers when deploying a Unified Communications (UC) solution. It is very easy to configure and reliable. Learn more about Sangoma’s SIPStation here! 

Congratulations, Sangoma! We’re excited to hear this great news. We will continue providing the best VoIP solution to our customers!

VoIP Fulfillment by VoIP Supply: Same-Day Turnaround and High-Quality Output

October 23, 2019 by Ying-Hui Chen

The VoIP Supply team keeps expanding on the provisioning and fulfillment capabilities to exceed our customers’ needs and stay ahead of changes in technology. 

Through a secure user portal, our customers are able to stay in control of their business from start to finish! The real-time automation service gives you visibility into inventory, outbound shipping, customer RMA’s and so much more. Check out some of the advantages below that really make VoIP Fulfillment by VoIP Supply stand out in the crowd!

Key Advantages of VoIP Fulfillment by VoIP Supply

  • Secure user portal to order and manage your business 
  • Manage your business with real-time automation of local receiving, outbound shipping, product provisioning and customer RMA’s. 
  • Real-time visibility into privately stocked inventory, as well as real-time connections to all of your order information 24/7/365. 
  • Integrated support to assist your business in managing, and tracking RMA’s or support issues. 
  • Private inventory storage and palletizing. 
  • Equipment provisioning. 
  • Re-packaging with custom inserts. 
  • Customer service maintenance. 
  • RMA product returns. 

Same-Day, High-Quality Turnaround Even with Spike Orders

VoIP Fulfillment by VoIP Supply normally has the ability to fulfill around 500 phones per shift a day, however; one day, we received an order of 750 phones from one of our fulfillment clients and our team was able to get the phones ready to ship the same day with the same quality without missing any parts or labeling. Through Fedex’s overnight shipping service, we were able to deliver the products the same day without any delay.

VoIP Supply continues to monitor the growth of the program and add additional locations as necessary to maintain the same-day turnaround and high-quality output of the service.

Download the full case study here!

To learn more about our VoIP fulfillment and provisioning services on our website or give our Channel Manager, Don Stefanie, a call today at 716-213-6906 or email at [email protected] today!

How to Check The Firmware Version of Your Fanvil IP Phone

October 21, 2019 by VoIP Experts

Before you start provisioning your Fanvil IP phones, it’s important to bring your firmware up-to-date to ensure that the minimum requirements and features are implemented. The minimum required firmware is specified in the guides here: 

Not sure about what firmware version your Fanvil IP phone has? Keep reading!

How to Check the Firmware Version of Your Fanvil IP Phone

Checking the firmware version of your Fanvil IP phone is quick and simple. You can check the version right within the device’s own web interface. Follow these steps:

  • Point your web browser to your phone’s IP address.
  • Login to your account (default user/password: admin/admin).
  • Navigate to “Information >> System >> Software.” This number is your device’s running firmware.

Easy enough? In the next How-to blog series, we will show you how to manually upgrade your firmware. Stay tuned and come back to VoIP Insider to learn more! 

[Video] How to Success with Snom!

October 18, 2019 by Ying-Hui Chen

Snom and VTech have a robust suite of products including IP phones, conference phones, headsets and hospitality phones. These business phone solutions come with higher margins, longer warranties, and US-Based support! Check out Snom’s D7XX Series:

Watch our webinar recording above to learn what Snom has to offer and how you can succeed with Snom. Becoming an authorized online reseller through VoIP Supply, you’ll receive professional support and get first-hand information about new Snom and VTech products.

VoIP Supply is Now an Authorized Distributor of Snom!

Why Join the Reseller Program?

  • Access to Snom’s latest promotional offers and new products
  • Support from the most experienced technical support team
  • Professional training on Snom products
  • For products sold by unauthorized resellers, Snom will not offer any support

Become a Snom/VTech Reseller Today!

Video Conferencing Guide: How to Choose your Best VoIP Solution by Room Size

October 17, 2019 by Ying-Hui Chen

Not all meeting rooms are the same, that’s why you need to find the right conferencing solution for your specific space to enjoy the best communication experience. Not sure what features and functionalities to look for? Use this blog post as a guide! 

How to Choose the Best Video Conferencing Solution by Room Size

Executive Office/ Home Office: 

For small rooms such as an executive office or home office, you would want to look for a solution that’s compact enough for your narrow space. Chances are you already have an audio deskphone in place and an additional add-on camera like Jabra’s PanaCast will do the job, giving you the powerful face-to-face communication experience.

In addition to audio and video quality, I personally also prefer a plug-and-play solution. Time is money. If you don’t have any easy-to-reach tech support, choosing a video conferencing solution with easy installation is a no brainer. See more mini room solutions here.

Small to Medium Room/ Huddle Room: 

Looking to accommodate about 4 to 10 participants? Now you need to pay closer attention to your audio volume and video quality! Choose a video conferencing solution with a greater voice pickup range and a wide field of view to ensure that everyone can hear/see and be heard/seen in the meeting.  

Don’t forget to take future into consideration! A future-proof solution like Poly Studio comes with flexible calling compatibility that works with nearly every video platform, including Microsoft Teams, Skype for Business, Zoom, GoToMeeting, and more. Also, this simple device can move around easily to accommodate any space as your business grows. 

Large Room:

High video and audio quality is the key for hosting a successful meeting in a large room such as auditoriums and classrooms. You need a powerful video conferencing solution like Lifesize’s Icon800 which gives you 4K image quality, ultrahigh definition content sharing, superior sound and more to create the best meeting room experience.

Having a simplified user interface is also important. Make it easy for your participants to connect and collaborate quickly. Remember, our VoIP experts are always here to help set you up with a custom sound solution that will make even the biggest meetings a little less stressful! 

Looking for more ideas? Get a free consultation at 1-800-398-8647!

What Versions of FreePBX Provide a High Availability (HA) Solution?

October 16, 2019 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. 

In previous Mom’s calling Q&A series, we have discussed: How to change the dial codes for 3CX’s hotel module. Today, we have more new real questions and answers from VoIP users just like you.  

What Versions of FreePBX Provide a High Availability (HA) Solution?

Q: Will FreePBX High Availability (HA) work with FreePBX 14?

A: The FreePBX High Availability (HA) Commercial Module is a module designed to work with the FreePBX Distro 10.13.66 or Older only. When installing the FreePBX Distro, make sure you pick one of the (HA) options to enable this module to work.

It’s recommended (but not required) that you install the Asterisk 11 distribution when running FreePBX High Availability. Learn more here!

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

A Full Security VoIP Solution: Algo’s Voice Paging Plus Mobotix IP Cameras!

October 10, 2019 by Ying-Hui Chen

VoIP Supply has brought two of our amazing partners, Algo and Mobotix, together to offer you a full security solution!

How Do Algo and Mobotix Work Together

As a leading developer and manufacturer of professional alerting systems and security intercoms, Algo has been providing quality telephony solutions globally. Mobotix, a German-based IP video camera provider, acts as an extension of Algo’s IP Paging system to provide a top-notch intelligent surveillance system, recording to an SD card or to a centralized video management system. 

Together, Algo and Mobotix provide customers the ability to broadcast appropriate messages through their SIP compliant cameras when necessary. Let’s see some common use scenarios:   

After-Hour Alerts 

Broadcast message stating closure or issuing instructions when person detected outside a building. If intruder remains, the camera can call the police or security, open two-way communication at the camera location.  

Added value as opposed to “recording-only” surveillance system. 

Open two-way communication with anyone on VOIP network anywhere there’s a Mobotix camera with microphone/speaker. (typically exterior, ALGO likely would handle all interior communication) 

Dumpster Monitoring Example: 

  • Mobotix detects intruder, plays message via camera: “This disposal area is off limits. Please leave immediately” 
  • Second Warning: Mobotix turns on a light, plays second message “The police will be called if you do not vacate.” etc.
  • Third Warning: Call security with a pre-recorded message, play siren

Learn more about Algo and Mobotix’s partnership here

Shop Algo Solutions

Shop Mobotix

Poly Studio Is Now Certified for Zoom Video Conferencing Platform!

October 9, 2019 by Ying-Hui Chen

Poly Is excited to announce that Poly Studio, a premium USB video bar for huddle rooms, has now been certified for Zoom Rooms! Zoom is a leading, popular cloud-based video conferencing platform.

Users can now enjoy Poly Studio with Zoom and experience the highest quality voice and video collaboration in this easy-to-use bundle. 

About Poly Studio

Poly Studio is a business-class performance video bar with a simple USB designed for huddle rooms. This plug-and-play device works with nearly any video platform and is an affordable video conferencing solution for any budget. 

Poly Studio was recently awarded the Internet Telephony Unified Communications Product of the Year 2019 by TMC and Best of Enterprise Connect 2019 Winner by Enterprise Connect. 

Learn more about Poly Studio and Zoom here!

Top 3 Refurbished Poly Deskphones for Your Office

October 8, 2019 by Youleidy Vega

VoIP Supply offers an entire catalog of Poly’s products. From deskphones, conference phones to the most minimal cable that a customer might need to connect their headset. 

Not only do we offer new Poly hardware, but we also cater to the needs of customers who want a durable product that is not new with our Refresh line. 

VoIP Supply’s Refresh provides an affordable, yet trustworthy option of used VoIP phones. 

And a great part of our Refresh catalog are Poly phones. Why? Because Poly phones are engineered to last, built with quality materials that have a long life cycle. 

Check out some of our Poly Refresh phones?

Polycom VVX 311

A great solution for the business user who needs a simple phone with a grayscale screen, intuitive interface and great voice quality. The VVX 611 can handle up to 6 lines and has dual gigabit RJ45 ports. 

Learn more about the VVX 311 here. 

Polycom VVX 411

The VVX 411 is a high-end phone that offers a color LCD display. It can handle up to 12 lines and has 12 hard keys with the option for users to add an expansion module. 

Learn more about the VVX 411 here

Polycom IP 7000 POE

If your needs call for a conference phone, then Refresh has you covered with the Polycom IP 7000. This is a conference phone that can be powered by Power over Ethernet (PoE). It has a 20-foot range voice pick up and features Polycom’s patented Acoustic Clarity Technology. The IP 7000 is great for executive offices, board rooms and small conference rooms. 

Learn more about the Polycom IP 7000 here. 

These Polycom models are just a few of the models we offer, but we have a large selection of Refresh phones in our warehouse.

For those who are interested in Skype for Business phones, we would be happy to provision the phones for you at no extra charge! 

If you have questions about our Refresh program or simply want to learn more, don’t be shy, reach out to us at 1-800-398-8647. 

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