IPâŚ.Iâve heard of that before. Thatâs right! Most of you must have heard of IP. IP stands for Internet Protocol. Itâs a method of transporting packets across your local area network (LAN) or wide area network (WAN). But what about SIP?Â
What is SIP?
SIP stands for Session Initiation Protocol. It is a communication protocol used for initiating and integrating real-time multimedia communication sessions including video, voice, messaging and other applications.Â
What does SIP do? SIP bridges communication services between multiple endpoints. Basically, you need SIP to set up a call through the Internet and get two or more telephones to talk to each other.Â
Utilizing a combination of hardware, software, and voice protocols, your conversations are carried over the IP network to its intended destination. A VoIP system converts the analog audio signals (your voice) into digital data that can be understood by the VoIP devices and transmitted over the IP network to the other end of the call.Â
When it comes to selecting an IP Phone there is a lot to consider. Do I need a color display? How many SIP accounts? Do I need it to support Bluetooth or WiFi? All great questions that play a big role in the ultimate decision. Thankfully, with VoIP Supplyâs Refresh line of refurbished IP Phones, there is one major factor that does not have to be difficult- price. With Refresh, you get used quality phones for a fraction of the cost of new ones. So that you can be sure that you will not exceed your spending budget while still finding a phone that has the features you need for your work scenario.Â
Take our Polycom VVX 300 for example. This is a robust entry-level device that has a clean and sleek appearance. It can handle up to 6 line appearances. This is a phone ideal for call center operators or cubicle workers that need high definition voice quality without the other bells and whistles.
Polycom VVX 300 Features at a glance:
6 Line appearances
Polycom HD Voice
208×104 Backlit 8 Level Grayscale graphical LCD
Dual 10/100 RJ45 Ports
RJ9 headset port
Built-in auto sensing IEEE 802.3 af Power over Ethernet
Optional 48V DC power supply (not included)
Learn more about the VVX 300 by reading its datasheet here.
If what you’re needing is an IP phone with more features and a color display then the VVX 411 is a great option. The VVX 411 supports up to 12 line appearances and has a 3.5 backlit color display with a modern and sleek design. It easily integrates with third party applications making it a great fit for the professional user. Features such as managing calendars, receiving meeting reminders and alerts and accessing the instant messaging (IM) presence status can be done right on the phoneâs display.Â
Polycom VVX 411 features at a glance:
12 Line appearances
Polycom HD Voice
3.5″ (320×240) Backlit Color LCD
Dual Gigabit RJ45 Ports
RJ9 headset port
Built-in auto sensing IEEE 802.3 af Power over Ethernet
Optional 48V DC power supply (not included)
Easy integration with Unified Communication platforms
VVX Expansion Module support
4-way directional navigation key
12 hard keys with basic icon keys included
Wired or Wireless Headset Support
Learn more about the VVX 411 by reading its datasheet here.
Another great option for the professional user is the Yealink T46S IP phone. This model also offers an elegant and sleek design, but features a color touch-screen display and support for up to 16 SIP accounts. The T46S stands out with its Opus Support and enhanced speakerphone performance for calls that are clear regardless of whether you are on the handset or using the speakerphone.
Yealink T46S Features at a glance:
4.3-inch 480 x 272-pixel color touch screen
USB2.0
Opus
Up to 16 SIP accounts
Paperless label design
Headset and EHS support
Wi-Fi via WF40
Bluetooth via BT40
USB recording
Support for expansion modules
Stand with two adjustable angles
Wall-mountable
Learn more about the Yealink T46S by reading its datasheet here.
Refresh has a lot more IP phones options and conference phone models as well. If you have questions about our Refresh line or would like to learn more, donât be shy, give us a call at 1-800-398-8647.
Going wireless with Grandstream is easier than ever! Grandstreamâs GWN Access Points (APs) are designed for small-to-mid-sized businesses and/or multiple floor offices. These access points provide dual-band network throughput and create a true wireless work environment.
As your business expands, you might need to add more GWN access points to your network to provide a wider WiFi coverage range. Today, we are going to walk you through the steps of pairing and managing multiple GWN APs under one GWN AP controller. Letâs get started!
How to Pair and Manage Multiple GWN APs Under One Controller
You can pair and manage up to 50 different GWN APs under one GWN AP controller. First of all, make sure the GWN access points you want to connect are not currently connected to another controller or acting as a controller before you start the pairing.
Once you are clear, follow these steps:
Power on your APs and connect them to the same network as the controller
Log in to your GWN AP controller web interface
Go to Access Points
The system will now automatically search the GWN APs available and display their basic information such as firmware, device type, Name, IP address, etc.
Click âPairâ next to the desired access point
Thatâs it! Your GWN AP will now be paired and available to be added to a Network Group.
Patton wants to help you simplify the process of managing your Patton devices and get your business onto the next level!
Have you heard of Patton Cloud? Pattonâs Cloud portal has been getting a lot of attention lately and thatâs why we hosted a webinar with Patton this month to explain what it is and how our partners can benefit from it. Letâs do a quick recap and summarize what Sean has covered in the webinar:
What is Patton Cloud for?
Patton Cloud is created to simplify Edge Services, Hosted Telephony, SIP Trunking, Security and IoT Cloud Connectivity. By using Pattonâs Cloud services, our partners can now easily manage and deliver:
If you are searching for a centralized single portal to provision, manage, and monitor your Patton devices, you have to try Patton Cloud! Check out some of the key benefits:
Automatic provisioning services
Troubleshoot, manage, upgrade devices with a few clicks
A variety of offerings range from FREE to a low annual price
Secured and managed OTT service demarcation
Simplifies subscriber onboarding and the delivery of support and SLA services
SmartNode CPE devices are certified for use with major platforms
Four Patton Cloud Service Plans Comparison
Pattonâs Cloud service comes with four plans, ranging from a free version to an annual plan. Take a look at the chart below to see what features you can get from each plan:
Whatâs your emergency? Check out 3CXâs v16 update 5 Alpha for their first response to the upcoming emergency service rules in the US and EU!Â
During our webinar this month with 3CX, Sean talked about the newly added emergency number options which ensure response centers automatically receive critical information. Download our webinar slides here to learn more details!
How to configure the new emergency number option
Configuring a new emergency number is quite easy. Simply go to Settings> General> Emergency Numbers section and from there you can:
Add Emergency Numbers – manage and add your local emergency numbers and set extension and group filtering criteria and SIP trunk routes.
Add Message Template – this can be used for chat and email notifications during emergency events
Set Notifications – notify your team when an emergency call is made
More 3CX V16 Updates
And thatâs not all! Sean also introduced their new browser extension for Edge, Live Chat and Talk plugin and so much more updates:
Web Client now uses the latest ChatAPI, taking advantage of the relevant server-side performance optimizations and improvements
Enhanced Management Console security by setting session timeout to 1 hour of inactivity
The Live Chat and Talk plugin includes options for displaying a typing indicator and actual operator names
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
In previous Momâs calling Q&A series, we have discussed: How do you find your missing VVX D230. Today, we have more new questions and answers from VoIP users just like you. Â
Fanvil X6 IP Phone Failed to Transfer Calls
Q: My Fanvil X6 IP phone has been having issues transferring calls via my PBX, how do I fix this?
A: The issue could be caused by PBX failure. Fanvil’s X6 IP phone SDP (Session Description Protocol) owns the video function and your PBX might not support its video capability, unfortunately. This will cause rejection to holds and/or transfers.
You will need to change your X6 IP phone video function to “Diable” to avoid the PBX failure.
STAY TUNED
Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591
February is a perfect time to go wireless if you havenât already! This month, we are introducing more new portable speakerphone units, WiFi access points, and more wireless devices that will help you set up a true wireless work environment. Letâs check them out:
Yealink Introduced The New CP700-BT Portable Speakerphone!
Looking for a lightweightyet efficient and high-quality speakerphone that will let you make clear calls wherever work takes you? You canât miss out on the Yealink CP700-BT!Â
If you are using Teams, you are in luck! This unit is integrated with Microsoft Teams with a dedicated Teams button, making it even easier to achieve Teams collaboration. Learn more here!
Grandstream Introduced the GWN7602 & GWN 7630LR WiFi Access Points!
Grandstream recently released two new account points! These units come with unique features and functionalities. Check them out:
The GWN7602 is a small in size, yet very powerful WiFi access point for home-users, small businesses and offices that need a secure and reliable connection to their network
The GWN7630LR is an outdoor, long-range WiFi access point that comes with a robust antenna design to support maximum network throughput.Â
Advanced Network Devices Introduced The New IP Paging Equipment
Advanced Network Devices (AND) also released many upgraded security devices! From new round ceiling IP speakers to emergency call buttons, youâll definitely find the latest IP paging equipment you are looking for!
Round Ceiling IP Speaker IPSCM-RMe – a Power-over-Ethernet loudspeaker that is best suited for offices, hallways, classrooms, or any standard-sized room
IPCDS-RWB-U IP Display – The PoE double-sided IP Display (Universal Mount) is ideal for corridors, hallways, and any space that requires viewing from both sides
Mobotix M73 High-End IP Camera is one of our latest and popular IP cameras at VoIP Supply. Today we are going to demonstrate how to read, switch and select a boot option on the camera. Letâs get to it!
By default, your M73 IP camera starts as DHCP client and automatically tries to get an IP address from a DHCP server. To start the camera in a different mode, users can activate the boot menu of the camera and select the desired boot option. First, you need to know how to read the boot options. Check out the table below to see the boot options and the corresponding number of flashes:Â
How to Read Mobotix M73 Boot Options
How to Switch and Select a Boot Option on M73 IP Camera
To switch the boot option, briefly press the key of the M73 camera. The camera will return to the first boot option after the last option.Â
When you see the boot option you want, simply long press the key to select and the camera will confirm the selection by flashing the LED rapidly for 3 seconds. After 20 second, you will hear a sound according to the table above.
Thatâs it! Did you successfully change the boot option? M73 is an all-in-one camera with superb video quality, cyber security and computing. If you have more questions about this unit, read the M73 Quick Installer Guide Here or visit our website to learn more!
Copper Retirement is the most significant change to the Telecom network since the cellphone revolutionized mobility. Are you ready? Are you prepared? Have you received âthe letter?â
Copper Retirement is the de-commissioning (or retirement) of the old Telephone circuit-switched network providing analog copper phone lines in the local ILEC or CLEC wire center (Central Office). Customers still with an active analog copper phone line have to switch to the new packet-switched fiber optic telephone network or risk getting disconnected from their service.
Some examples of services today using the old analog copper phone lines are Fax, Alarm monitoring, Point Of Sale (POS) devices and Digital Subscriber Lines (DSL).
Today, the ILECâs are slowly introducing their new packet-switched optic fibre network by delivering âthe letterâ to millions of businessâ across the USA. This âletterâ informs you of the changes to the ILEC network and the impact it will have, should you not make the switch to their packet-switched optic fibre network. While most of your communication services will be unaffected, one service that can be affected is Fax.
Fax was designed to work over analog copper lines on circuit-switched networks and became very popular because of the reliability, security and legality of the fax transmission technology. While Copper Retirement has provided a relatively seamless migration for telephony over to the optic fibre packet-switched network, fax transmission technology initially was faced with challenges as the new packet-switched network did not meet the exacting standards required by Fax. In order to make Fax over packet-switched networks more robust, the T.38 protocol for Real-Time Fax was introduced.
The T.38 protocol allows traditional stand-alone fax machines or Multi-function devices to act and send/receive faxes exactly like they always have with no new training or exceptions. While the ILECâs have prioritized the migration of DSL, Voice Telephony and Alarm services, they have ignored Fax. Fax is easy to ignore because most people (even the ILECâs) think that it doesnât exist anymore. However, fax is alive and well and plays a very significant role in the Healthcare, Professional Services and Insurance businessâ.
Given the ILECâs low priority of migrating Fax over to the new packet-switched optic fibre network, Patton Electronics and T.38 specialists babyTEL have teamed up to deliver Encrypted Fax devices and services that migrate you to the optic fibre packet-switched network today.
So before you get âthe letterâ, get âthe factsâ on Copper Retirement and how it will affect your business.
Call babyTEL at 514-448-0415 Today.
Call Patton at 1-301-975-1000
Call VoIP Supply at 1-800-398-8647 to learn more details.
Xorcom CloudPhone, a SIP softphone for Xorcom PBX extensions, is now available for iOS and Android! This app is fully integrated with executive-grade features and it is compatible with all Xorcom VoIP PBX systems.
Whatâs Cool About Xorcomâs New Mobile App?
Now users can use the extension and contacts on their mobile phone and set do-not-disturb schedules, transfer calls record calls and more! Also, your mobile number wonât be seen when making calls using CloudPhone and youâll be reachable on your direct office phone number. With CloudPhone, all users and call flow are centrally managed in CompletePBX.
What do you think about Xorcomâs new softphone mobile app? Have you tried it yet? Share your thoughts with us! If youâd like to learn more about Xorcom updates, visit our Xorcom page or give us a call at 1-800-398-8647!
