Is your Poly ObiHai VoIP adapter locked out? What can be done to fix this? Our team is here to answer your questions!
How to Unlock Poly’s Obihai VoIP Adapter (ATA) & VVX Media Phones
Any Poly Obihai VoIP Adapter (ATA) with firmware version 3.1-3.3 is considered “locked out” until the user creates an account at Obitalk.com first.
Once the ATA is unlocked, then you will be able to add other VoIP service providers to the device through the Obitalk portal/WebUI of the device.
The older ObiHai (grey/blue box) firmware 2.2+ without Poly logo will work out of box. The Poly/Obihai Black box will determine what firmware is loaded.
Did this article answer your questions? If you have more questions, feel free to contact our VoIP experts at 1-800-398-8647 or submit a technical support ticket here: https://www.voipsupply.com/getsupport
Nothing is worse than having audio issues during an important call, meeting, or class online. If you are having trouble receiving audio on your computer, there are at least a few things you can try before you contact tech support. In this post, we will take Poly Blackwire 3200 for an example:
Go to Start > Settings (Gear Icon)
Under System > Click Sound and you will see a screen like below:
From there you can check a few things:
Make sure your computer is not muted. You will also want to check to make sure your headset is not muted:
Scroll down, you will see an option to test your microphone. Make sure your volume is not too low. On the Poly Blackwire 3200, press the volume up button.
Click “Manage Sound Devices” and select the output device. Make sure Poly Blackwire 3200 is selected.
If the audio issue persists, you can click on “Troubleshoot”. The system will give you suggested actions to take. Ex:
You can also try rebooting your computer to give the system a quick reset.
Video calls have become indispensable for healthcare institutions during these difficult times and our team heard your needs! During our webinar with Grandstream today, we gave an overview of the Grandstream GXV Series and explained how you can create an effective telehealth solution with these devices. If you missed the webinar or you want to review again, click below to watch our recap video!
Why Grandstream’s GXV Series?
The GXV series includes three models: The GXV3380, GXV3370, and GXV3350. This series provides flexible video platform support, which allows doctors and nurses to conduct remote medical diagnosis and consultations with patients through video calls.
These video phones also support an easy-to-use Android user interface, giving you full access to all Android apps & Google services!
See more features:
Big button dialer for senior homes
Flexible user audio options: handset, speakerphone, Bluetooth speakers/headsets
Every organization has different needs and requirements, so contact one of our VoIP consultants at 1-800-398-8647 today to create your ideal telehealth solution!
To use your headset on your PC, first, you need to set your headset as the default audio device on your computer.
Normally, when you plug in your headset to the computer, your computer will automatically detect this new device and set it as the default audio device, but if it didn’t happen, you can also do this manually by following these simple steps:
Go to your system setting: Start> Click the Settings Gear Icon
Under Audio settings, left-click on “Change the device or app volume” in the middle.
3. Under Output, you will be able to select your default output device from the dropdown menu:
If you are using a wireless device, select the connected Bluetooth adapter, such as “Jabra Link 370”
4. Click OK to confirm the new settings and you are all set!
That’s it! Come back next week to see more VoIP headset how-to blog posts! If you need help with your headsets reach out to us at 1-800-398-8647. We’ve got you covered!
Recently, 3CX announced that their 3CX version 15.5 will be marked as end of life (EoL) starting July 1st, 2020. As of July 1st, 3CX will no longer offer support for v15.5. No future product updates, firmware updates or technical support will be available for v15.5.
What Actions Need to be Taken?
To ensure you can take advantage of the most up to date features, we recommend you upgrade your 3CX to version 16, update 4 now and be prepared for the release of version 16, update 5. Use this Quick Upgrade Guide to find your upgrade path and once you or your customer is on v16, Update 4, you will be able to upgrade again to Update 5 with just one simple click when it’s released!
What’s New in V16 Update 4?
Updated Apple Push – Apple Inc.®️ is changing the way its APIs deliver push messages to iOS devices, which 3CX uses to notify users of incoming calls and chats.
New 3CX iOS App – The new 3CX iOS app uses 3CX APIs. The new app is currently available in Beta with the full release expected towards the beginning of May. Join the iOS Beta program to test future updates.
911 Compliance – The new 3CX 911 module will help customers in North America be compliant with the new e911 regulations.
Call one of our VoIP experts at 1-800-398-8647 to learn more about upgrading your 3CX today!
If your business is transitioning to working from home and you need to equip your employees with desk phones that they can use at home VoIP supply’s Refresh line of refurbished phones is a great option. Refresh offers used phones that are in great shape both in appearance and in functionality. And best of all, they cost a fraction of the cost of new phones.
What’s better? We stand behind our Refresh catalog and for that reason,, all Refresh phones come with a full 1-year warranty. If anything is wrong with the phone you can either get it serviced or get a replacement.
To learn how we select our Refresh phones and get them ready to place in our inventory, check out our Refresh Process here.
The Yealink T46S is a great solution for the professional employee that needs a high definition phone with Opus support and an enhanced speaker. It offers a beautiful color, touch display with options for both Bluetooth and WiFi via USB. The T46S can also be a perfect fit for the hearing impaired as it is hearing aid compatible (HAC).
Yealink T46S Top Features:
4.3-inch 480 x 272-pixel color touch screen
USB2.0
Opus
Up to 16 SIP accounts
Paperless label design
Headset and EHS support
USB recording
Support for expansion modules
Stand with two adjustable angles
Wall-mountable
If you are wanting something with a lower price tag then the Polycom VVX 311 could be an option.
The VVX 311 is both affordable and high-performing. It is an entry-level business phone that delivers a high-definition voice for crystal clear calls.
VVX 311 Top Features:
Backlit grayscale graphical LCD (208 x 104)
6 line or speed dial keys
HD Voice up to 7KHz on all audio paths (Speaker, Handset, Headset)
2 x Ethernet 10/100 or GigE (VVX 310)
Asian character support
Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer
4-way navigation cluster with center “select” key
Supports VVX Expansion Module and VVX Color Expansion Module (Expandability up to 3 modules)
Skype for Business and Office 365 Cloud PBX interoperability (order “Skype for Business Edition” codes ending in “-019”)
If you are looking to stay away from a traditional desk phone when working from home and perhaps just need a device that can provide clear calls and has noise canceling technology, then the Poly Trio 8800 Conference Phone could be just the right solution for you.
This is a larger investment as it has a larger price tag, but could be a good fit for executives and high-level employees that are constantly on conference calls. It features built-in WiFi and Bluetooth so that setting it up and starting your first call can be done in minutes. It also provides Acoustic Echo cancellation and Polycon’s patented Noise Block technology which is perfect for working from home scenarios if you foresee a lot of background noise. After being used at home, it can serve well in the office as well and/or in a small-to-medium conference room.
Poly Trio 8800 Top Features:
Built-in Wi-Fi
Microsoft® Lync™ Server 2010 Compatible
FTP/TFTP/HTTP/HTTPS Server-Based Central Provisioning
Single Line Operation
Acoustic Clarity Technology
20 Foot Microphone Range
Acoustic Echo Cancellation
Patented Polycom® NoiseBlock™
Bluetooth 4.0
5″ Color LCD Display
Up To 5-Way Conferencing
Intuitive Navigation
One-Touch Speed Dial
NFC (Near Field Communication)
Call Waiting
Bridges IP and USB Phone Calls
Virtual Keyboard
Refresh has many other options. If you have questions about Refresh, are looking for a specific model or have a set budget you need to stay within, we may be able to help! Give us a call at 1-800-398-8647.
This month’s reseller webinar is all about remote working solutions! Don has touched on our popular work from home VoIP solutions including Snom’s DECT phones and wireless conference phones, Poly’s WFH bundles, and more! Let’s take a quick look at what was covered:
Senior care facilities are facing challenges in the search for an ideal solution to help their residents stay in touch with their family and friends without in-person visits. Luckily, with the help of VoIP technology, social inclusion in these difficult times becomes possible!
What IP Phones are best for Senior Care Facilities?
High-Quality Video
A high-quality video phone is a must when it comes to tele-healthcare visits. Whether it’s for a doctor’s checkup or a family visit, you want to make sure your residents can see and be seen clearly for the best results!
The GXV series video phones can be integrated with door entry systems through your facility to allow visitors to make video calls to the residents. For staff, you will be able to view live feeds from any security camera and easily send real-time video alerts/ notifications to any video phones throughout the facility as needed.
The VoIP Supply team is here to help you make your facility safe and visitor-friendly. Get a worry-free consultation with our team today at 1-800-398-8647!
Have you been following our Did You Know Series? We highlight cool VoIP features on a regular basis. In case you missed them, here are the cool features highlighted this quarter you need to take advantage of:
1. Jabra BlueParrott B550-XT Headset
Check out BlueParrott Headsets if you haven’t! The BlueParrott B550-XT VoIP headset has up to 24 hours of talk time and 400 hours of standby time!
See more highlights:
Rugged IP54 design
Industry-leading noise-cancelation
Comfortable to wear all-day
Complete hands-free use with voice commands
Customizable Blue Parrot Button
2. Yealink CP700-BT Speakerphone
Yealink’s CP700-BT portable speakerphone is integrated with a dedicated Microsoft Teams button! Simply click the button to activate Teams functions. Teams collaboration is easier than ever with the CP700-BT.
See more highlights:
10-hour talk-time
360-degree voice pick up
2 omnidirectional microphones
Connectivity: USB 2.0 & Bluetooth
100 feet / 30 meters wireless range
Acoustic echo cancellation
3. Mobotix M73 Camera
What is your IP address? Let Mobotix’s M73 read it aloud for you!
With just one press on the key of the M73, this camera will read your IP address aloud on the speaker for you! No more hassle finding your IP address.
4. Logitech BCC950 Camera
Logitech’s BCC950 HD Camera allows you to control calls from anywhere in the room with its wireless remote control! You will be able to enjoy a true wireless communication experience.
What do you think about these features? Do you know any other cool features? Share with us!
Are you a little lost in the search for your work-from-home communication equipment? We have you covered! During our co-hosted Poly webinar this month, our team introduced the five most popular home office bundles from Poly that will make your remote working as smooth as possible. Let’s check them out:
If you want something with a quick setup, check out the Blackwire 5220 headset and EagleEye Mini camera. This simple bundle will instantly add quality audio and video collaboration to your home office.
The Voyager 4220 UC headset, Calisto speakerphone, and EagleEye Mini camera offer easy multiple connection options which are important for working remotely so you can stay connected at all times.
The Voyager Focus noise-canceling headset, Calisto 5200 speakerphone, and EagleEye Cube camera are the best combination for all-day video conferencing. This bundle allows users to listen comfortably and move about during meetings.
The Elara 60 smartphone station allows executives to connect their mobile devices to the statement easily and use the included Voyager Focus headset to make and receive high-quality calls. Add a Poly Studio USB video for the most versatility and performance right in your own home.
Give our VoIP experts a call at 1-800-398-8647 today to find your ideal WFH solutions today!
