Connecting AudioCodes’ SBC to Microsoft Teams Direct Routing

May 6, 2020 by Ying-Hui Chen

Did you know? As your phone system is running more sessions (more licenses), a PowerShell script can be configured to mass deploy through the instances out to other Session Border Controllers (SBCs). Let’s take a closer look at how this can be done:

Teams Direct Routing allows connecting a customer-provided SBC to Microsoft Phone System. The SBC can be connected to almost any telephony trunk, or connect with third-party PSTN equipment. The connection allows:

Using virtually any PSTN trunk with Microsoft Phone System
Configuring interoperability between customer-owned telephony equipment, such as third-party PBXs, analog devices, and Microsoft Phone System

What SBCs are Certified for Teams Direct Routing?

AudioCodes’ Mediant SBCs Ver. 7.20A.250 are all certified for Teams Direct Routing, the previous firmware versions may run successfully; however, these versions were not tested. You can see a full list of certified SBCs here.

You will need to validate that you have the correct license key. If you don’t have the correct license key, contact your AudioCodes representative to obtain one. The main AudioCodes licenses required by the SBC include:

SW/TEAMS
Number of SBC sessions [Based on requirements]
Transcoding sessions [If media transcoding is needed]

What Devices Can be Configured?

500 E-SBC
500L E-SBC
800B E-SBC
2600 E-SBC
4000 E-SBC
9000 E-SBC

What are the Network Requirements?

See below for a full list of infrastructure prerequisites for deploying Direct Routing:

Certified Session Border Controller (SBC)
SIP Trunks connected to the SBC
Office 365 tenant Domains Public IP address for the SBC
Fully Qualified Domain Name (FQDN) for the SBC
Public DNS entry for the SBC
Public trusted certificate for the SBC Firewall ports for Direct Routing signaling
Firewall IP addresses and ports for Direct Routing media
Media Transport Profile
Firewall ports for client media

Do you have more questions? See this configuration guide for more information or give our team of VoIP experts a call at 1-800-398-8647 today!

How do I update the firmware on my Plantronics Voyager headset?

April 29, 2020 by Ying-Hui Chen

Recently, our team has been getting many VoIP headset questions regarding firmware updates, the noise-cancelling features, and more other audio issues. Today we are going to share with you one of the frequently asked questions: How to update Poly Voyager headset firmware. Let’s get started:

How to update Poly’s Voyager headset firmware

Plantronics Hub enables users to update the firmware on their Plantronics Voyager Legend headset. First, you need to download and install the software:

Go to http://www.plantronics.com/us/product/plantronics-hub-desktop/
Choose Voyager Legend >Get Started > Start> Download.
From there you will follow the instructions for downloading and installing the application.

Now it’s time to update your Poly headset!

Connect your headset via the USB charging cable
On this page: http://www.plantronics.com/us/product/plantronics-hub-desktop/, choose Voyager Legend> Get Started> Continue> Continue
Here you can personalize your preferred settings
Click Update Your Headset> Update
When prompted, disconnect your headset from the PC

That’s it! Have you successfully updated your VoIP headset? Follow our Q&A blog posts to learn more about frequently asked VoIP questions and answers.

If you have more questions, contact our VoIP experts at 1-800-398-8647 or submit a technical support ticket here: https://www.voipsupply.com/getsupport

Now Available: Download Your 3CX Version 16 Update 5!

April 28, 2020 by Ying-Hui Chen

3CX continuously adds new features to your phone system to help your team communicate better! In 3CX version 16 update 5, 3CX focuses on improving the communication and collaboration tools utilized by your remote staff.

What’s new from 3CX?

Enhanced Web Client: The infrastructure that supports the 3CX Web Client has been updated to communicate faster and more efficiently.
Beefed Up WebMeeting: The WebMeeting infrastructure has been upgraded and 3CX increased capacity by 700% to support increased demand at this crucial time. The standard licenses now support 100 participants, PRO supports 250, and enterprise supports a massive 500 participants!
Video calling from the new App: The new iOS app, which is expected to release in May, now supports video calling and has the ability to automatically reconnect calls as you move between networks or get caught out with a poor connection. Apple’s new Push Infrastructure has also been updated to ensure you continue to receive call and message notifications. This new app requires Version 16, Update 5 so we suggest you upgrade as soon as possible!

How to Upgrade to 3CX Version 16 Update 5

Make sure your system is running the latest version of 3CX, version 16, update 4
Get valid maintenance on your license key
Upgrade to Update 5 directly from your 3CX Management Console
Once the iOS app is released in May, Click here to download the app.

Please note that 3CX version 15.5 is going end of life on July 1st, 2929 so it’s important to upgrade to version 16 update 5 sooner than later!

Live Demo: Spin Up Your Sangoma Switchvox Instance in the cloud with SYSTM

April 24, 2020 by Ying-Hui Chen

Having a backup plan for your phone system is especially important during this difficult time. VoIP Supply’s Spare-In-The-Air program provides hosted services that can support all mobile and remote users while enabling either Peering or a SIP trunk to establish extension calling with headquarters!

Watch our live demo video to learn about how to spin up your Sangoma Switchvox instance in the cloud with SYSTM:

Webinar Q&A Session

Q: Can you do transcription of voicemails?

A: Some customers have used http://nexiwave.com in the past. SVX will do all of this internally eventually but this is not currently available.

Q: Do you have the SMS feature within SVX?

A: We can build or provide a widget for SVX if you ever need SMS within SVX.

Q: Can you terminate SVX VMs at some point?

A: You can spin up whatever/whenever you want and I can terminate the ones that are there if you don’t need them anymore.

New! Global Services for Yealink Teams and Zoom Certified Devices

by Ying-Hui Chen

Yealink is now supporting your Yealink Teams and Zoom devices globally! The services include advanced parts replacement, telephone support, onsite support, and customization. See qualifying Yealink devices here and find out more benefits:

Professional Services

With 19 years of experience in UC devices and in-depth knowledge of Yealink devices, Yealink provides you with professional services and increased efficiency in diagnosis, troubleshooting, configuration, and deployment.

Minimize Business Disruptions

By letting the experts do the job for you, your business is able to reduce the downtime and resources involved and keep your business up and running at all times.

Predictable and Scalable Pricing

Yealink provides flexible support options from remote/ onsite services to different levels of response. The cost of advanced parts replacement can also be also covered!

Global Coverage and Local Support

You can expect a consistent warranty service for all businesses globally, whether you are a multinational organization or an in-region business customer.

We are excited to learn about these newly added Yealink services! Go to our website to learn more about Yealilnk phones and devices. If you have questions, just ask one of our VoIP consultants at 1-800-398-8647!

How to Connect Poly (Plantronics) Voyager 6200 Headset to a PC

by Ying-Hui Chen

Are you having trouble connecting your Poly Voyager 6200 headset to your computer? Check out this quick guide:

Your headset should come with a USB adapter (dongle). This dongle is pre-paired to your headset already. When you are ready to connect your VoIP headset to your PC, follow these steps:

Turn on your Voyager 6200 headset and plug the dongle into your laptop or PC.

The USB dongle will then flash blue and turn solid blue. This means your headset is successfully connected to the USB adapter.
Now from your headset, you should hear “PC connected” which indicates the connection has been established!

What does the blue light mean now? When you are on a call, your USB adapter will flash blue; when you are off from the call, the adapter will turn back to solid blue. That’s it!

See Voyager 6200 User Guide

Have you successfully connected your headset to a PC? If you need more support, submit a ticket here, and our team will be happy to help!

April Hardware Roundup: VoIP Headsets & Softphone

April 22, 2020 by Ying-Hui Chen

VoIP Headsets and softphones are so important in the midst of the world’s largest work-from-home experiment! That’s why for this month’s new VoIP hardware roundup, we are focusing on the new upcoming headsets from Sangoma, Jabra and Yealink. We will also talk about an easy-to-use softphone application from CounterPath Bria. Let’s get to it:

Sangoma Released the H10 Monaural DECT Headset

Have you checked out Sangoma’s latest headset? The H10 DECT headset is designed to work perfectly with Sangoma’s S Series and D Series IP phones.

The voice-dedicated DECT technology removes Wi-Fi interference with wideband audio delivering high-definition voice and audio.

See more features:

For U.S. DECT, up to 350 feet from your desk
Noise-canceling wideband microphone
Up to 8 hours talk time
36 hours battery standby time

Jabra Introduced the Evolve 2 40 Mono USB Headset

The Jabara Evolve2 40 Mono USB-A UC Headset is a professional device engineered to keep you focused. This headset brings exceptional audio, ultra-comfort and noise-cancellation technology to your fingertips.

If you are Teams users, you are in luck! The Evolve2 40 comes with a dedicated button and the LED notifications flashes purple when:

Microsoft Teams meeting ready to join
Microsoft Teams missed call
Microsoft Teams voicemails

See more cool features:

Digital hybrid Active Noise Cancellation (ANC)
Up to 37 hours battery life
Over-the-ear wearing style
10-microphone technology

Yealink Introduced the UH36 Headsets

The Yealink UH36 headset is available in both mono and dual models and has soft and comfortable leatherette ear cushions.

It has been specifically designed for Unified Communications (UC) and can be used with IP phones, PCs, tablets and smartphones. This headset is coming soon. Stay tuned!

Mono headset
Plug-and-play
USB connectivity
Integrated Teams button on Teams version

CounterPath Bria Softphone

CounterPath Bria softphone is a Unified Communications solution for your existing VoIP phone system. Businesses lower their communication costs with CounterPath Bria through low-risk investments and small upfront fees. Bria softphone is available for iOS, Android, and Windows operating systems. Learn more about Bria softphone here.

Why Counterpath?

Simple communication solution for remote workers and BYOD applications
Connects to your existing VoIP phone system and extends it to mobile devices
Manages the system with 99.999% service reliability

Refreshing Used finds in VoIP Phones

by Youleidy Vega

Refresh some great deals in stock right now for those looking either for a reliable conferencing solution or a VoIP Phone.

Check out this month’s top picks!

Polycom Trio 8800 Conference Phone

The Polycom Trio 8800 Conference phone helps to simplify communication by allowing its users to simultaneously connect their smartphones or tablets to it. Sharing something with the team? The Polycom Trio 8800 lets you share a video out to a big screen in less than minutes.

Poly Trio 8800 Features:

Built-in Wi-Fi
Single Line Operation
Acoustic Clarity Technology
20 Foot Microphone Range
Acoustic Echo Cancellation
Patented Polycom® NoiseBlock™
Bluetooth 4.0
5″ Color LCD Display
720 x 1280
Up To 5-Way Conferencing
NFC (Near Field Communication)
Call Waiting
Bridges IP and USB Phone Calls
Virtual Keyboard

Learn more by reading the Polycom Trio 8800 datasheet.

If you have a large group for your meetings and need to expand your Trio 8800 Conference Phone you can easily do that with the Polycom Trio Expansion Mic Kit. This expansion microphone allows you to extend the pickuppick up range of your Trio 8800 Conferencing unit.

Yealink T46S VoIP Phone

If you are in need of a VoIP Phone then take a look at the Yealink T46S IP Phone.

The Yealink T46S brings Opus technology to the office providing calls that are crisp and clear on both ends. HD Audio Codec and an upgraded speaker will ensure that you are always heard. The Yealink T46S supports up to 16 SIP accounts and has a paperless label design. It also supports WiFi via the Yealink WF40 dongle (sold separately).

Yealink T46S Features:

4.3-inch 480 x 272-pixel color touch screen
USB2.0
Opus
Up to 16 SIP accounts
Paperless label design
Headset and EHS support
Wi-Fi via WF40
Bluetooth via BT40
USB recording
Support for expansion modules
Stand with two adjustable angles
Wall-mountable

Learn more by reading the Yealink T46S datasheet.

If you are looking for a VoIP Phone or a Conference unit Refresh has options for you. Check us out on the web here. Don’t find something you need in used? Call us at 1-800-398-4647, we may have options for you!

4 Fanvil SIP Intercom Application Scenarios

April 20, 2020 by Ying-Hui Chen

This month’s Fanvil webinar drew a lot of attention as we took an overview of Fanvil’s SIP Intercom products for door access control. Tommy from Fanvil walked us through Fanvil’s wide range of SIP intercom portfolio and demonstrated how these devices can be used in different industries. Let’s check out some typical application scenarios!

#1 Self Service Store – The i30 & i16V

The Fanvil i30 is ideal for gate entry control and help desk in the self-service stores where no staff presents. Customers will need to press a button and show an ID card to be allowed to enter and authorized persons can enter with an RFID card.

The i16V could also be installed on the ceiling to monitor unauthorized entry with video and audio broadcasting.

#2 Remote Parking Lot – PA2

Fanvil’s PA2 paging gateway is a great access control system for remote areas. In a remote parking lot, drivers in trouble can get instant help by contacting the management center using the intercom. The manager will then be able to control the barrier remotely through the management center.

#3 Campus – i16V and i12/i10

Easily make your campus safe and secure with Fanvil’s video and audio intercoms! The i16V video intercom is great for outdoors monitoring and the i12/i10 audio intercom is ideal for indoors. Important functions include:

One-press emergency call
Broadcasting
Monitoring
Emergency consultation
Recording
External call

#4 Train Station – PA2 & C600/X6U/X210 IP Phone

The Fanvil PA2 and PA2-Kit can be set up for emergency communications at train station platforms and the Fanvil C600, X6U or X210 IP phones are ideal for remote surveillance at supervision centers.
Download our presentation slides here and contact our team of VoIP experts at 1-800-398-8647 to learn more about Fanvil’s SIP Intercoms!

How to Reach Your 3CX Partner Target Webinar Recap

April 16, 2020 by Ying-Hui Chen

Did you miss our webinar with 3CX and Snom this month? Don’t miss this recap post! During the webinar, Matt from 3CX explained how to reach your 3CX partner target and gave us great tips on how to boost your revenue. Let’s take a closer look!

Why remain a 3CX partner?

Understanding your partner options and taking advantage of the program benefits is the first step to success. There are 6 main benefits you will receive:

Access to 3CX Support
Free Marketing
Lead Referral
Preferential Rates on Peripheral Hardware
Increased Visibility
Discounts on RRP

Note that the 3CX partner program is measured annually on December 30th. A mid-year review is done on June 30th, by which date has reached 50% of your revenue target. If you do not reach your current partner target, you will be assigned the partner status that matches your half-year revenue in June.

4 Tips to Boost Your Revenue

Renew your maintenance
Renew annual subscriptions on time
Purchase multiple years at once
Upsell your existing customers

Download the presentation slides to learn more!

Sell Snom Phones with 3CX Phone System

Snom works perfectly with the 3CX platform to provide your customers with a high-quality communication system. Snom/VTech’s advantages include the outstanding 3-year warranty, scalable SIP-based portfolio, extensive authorized network of distribution in North America and more.

From desk phones and DECT phones to wireless conference phones, Snom has the most innovative and diverse portfolio for you.

Download Snom’s presentation slides here to learn more details!

Do you have any questions? Contact our team of VoIP experts at 1-800-398-8647 today!