How to Set Up Logitech c920 Webcam

May 26, 2020 by Ying-Hui Chen

Logitech web cameras are easy to set up. They provide the flexibility you need to work from home or anywhere you need to be. Let’s take a look at how to quickly set up one of their popular webcams, the c920!

  1. Mount your web camera: You can place your c920 webcam on a computer monitor, desktop, or tripod. 
  1. Connect your c920 webcam: Use the camera’s USB end to plug into your computer
  1. Download and install the webcam software at Logetich.com/downloads If you are using Windows 8, the software is automatically installed on your computer and no additional download needed. 
  2. Launch the software once the download is complete
  3. Now you can start using the video, image gallery, and more features. 

That’s it! Learn more about the useful features of the c920 web camera here!

How to Win More Deals with 3CX Advantages

May 22, 2020 by Ying-Hui Chen

It’s time to sell 3CX solutions and our team is here to help! In this month’s 3CX Bootcamp webinar, we talked about how you can take advantage of 3CX resources and create value for your customers. Let’s check out some key takeaways:

#1 More Than Selling Licenses

There are plenty of ways to generate revenue with 3CX! You can provide leasing and hardware, support, installation, and maintenance services, call flow design services, and more! 

#2 Three Plans with Unique Key Features

  • Standard Edition – A great solution for small businesses and startups 
  • Professional Edition – The most popular edition, includes office productivity, contact center, and hospitality solutions 
  • Enterprise Edition – All the benefits of 3CX Pro plus advanced contact center features and failover 

Download our presentation slides here to learn more!

#3 Unbeatable Pricing

  • Pricing Based on Simultaneous Calls
  • Unlimited Users 
  • From FREE for unlimited extensions 
  • Employees on the road/at home call free

#4 Learn More About 3CX Advantages

3CX is a complete UC solution that supports Android and iOS apps, Web/Windows/Mac Communications Client, Corporate Chat, Browser-based video conferencing for all users and so much more! See more advantages below:

We host recurring webinar training with 3CX on a regular basis. Register for our next Boot Camp with 3CX for more 3CX updates and training!

Snom’s M100 Key-Line DECT Solution & C620 Wireless Conference Phone Overview

Our webinar with Snom this month was a great success! Our partners at Snom talked about the key benefits of their M100 DECT system and also introduced their new C620 wireless conference phone. Let’s take a closer look at these great additions:

Snom M100 Series

Snom’s M100 Series includes M100 KLE, M10 KLE, M10R KLE, and M18 KLE VoIP phone. These devices are perfect for retail, restaurant and small offices. The 4 backlit LED line keys to allow users to manage multiple calls without training, show who is on hold for easy call pickup, and set up private lines. More cool features include a dedicated hold key, intercom/paging with privacy mode and so much more. Not to mention that the M100 Series comes with an outstanding 3-year warranty!

Snom C620 Wireless Conference Phone

If you are looking for a conference phone that will grow with your business, Snom’s C620 is your go-to solution! The C620 is a wireless conference phone that gives you true wireless experience. It is highly scalable with the C52 wireless external microphones. See the scenario chart here:

Important features include:

  • DECT Wireless Conference Phone
  • 2 DECT Wireless Mics 
  • Up to 24 Hours Talk Time 
  • PoE Support 
  • Charge via Docking Station C620: Wireless SIP Conference Phone C620 C52 SP 
  • Support up to 2 C52 External Speakerphones

Download our presentation slides to learn more. If you have questions, please don’t hesitate to contact our team of VoIP experts at 1-800-398-8647!

May VoIP Hardware Roundup: New H20 DECT Headset, New SmartNode eSBC, and More

May 19, 2020 by Ying-Hui Chen

Sangoma Released the H20 Monaural DECT Headset

If you are using Sangoma’s S Series and D Series, you have to check out the new H20 headset! This new headset is designed with voice-dedicated DECT technology removing Wi-Fi interference with wideband audio delivering high-definition voice and audio. This headset is currently in stock. Order today!

Download the H20 datasheet here

  • Automatic configuration with Sangoma D-Series and S-Series IP phones as well as Zulu and Switchvox Desktop Softphones
  • Exceptional audio quality
  • Noise-canceling microphone
  • Call status and mute LED indicators

The main difference between the H10 and H20 is that the H20 works with the Zulu and Switchvox Desktop Softphones across a standard USB connection to the computer; whereas the H10 only supports the S and D-series VoIP phones. 

Patton Introduced SmartNode SN5600/4B/EUI Session Border Controller

If you are looking for a versatile session border controller to add an extra layer to your phone system, you can’t miss out on Patton’s new SN5600! This device provides more features than a typical eSBC. It includes software feature licenses of SIP Registrar, IP Routing, and SIP TLS.

It also functions as an edge access router, a Quality-of-Service (QoS) management node, and a network monitoring agent. See our product page to learn more!

  • Number manipulation and call routing are included with every Patton eSBC
  • Supports up to 1,000 SIP to SIP calls
  • Full-integrated with Patton Cloud edge-orchestration
  • Call load distribution across multiple network links
See All New VoIP Hardware

Grandstream Remote Solution Overview and New Products Showcase

May 14, 2020 by Ying-Hui Chen

Grandstream’s remote solution has helped many organizations and individuals stay connected during this difficult time. Our webinar with Grandstream this month was loaded with a lot of great information including new products, GDMS, upcoming new products and so much more. Let’s do a quick recap:

Grandstream’s GRP Series IP Phones

GRP Carrier-Grade IP Phones are purpose-built to simplify the tasks of configuring, managing, and monitoring deployments. The GRP Series includes GRP 2612, GRP2613, GRP2614, GRP2615, and GRP2616. 

Check out some advanced features:

  • One Single Unified Software for all GRP Phones  
  • Name-Based Config XML 
  • Dual-Image Firmware
  • New LCD User Interface
  • Replaceable LCD Panel

About Grandstream Device Management System (GDMS)

GDMS provides a centralized interface for enterprises, channel partners and multi-site businesses to monitor, manage, and provision large-scale deployments of Grandstream devices.

Don’t forget to also check out the new products:

  • GXV3350 – 6 lines, carrier-grade
  • GXV3380 – High-End Smart Video Phone for Android 
  • WP810 Cordless Wi-Fi phone
  • Upcoming New Products:
    • UCM63XX Enterprise-Grade Unified Communication Solution 
    • GSC3570 HD Intercom & Facility Control Station 
    • GSC3615 Infrared Weatherproof Dome Camera 
    • GSC3610 Infrared Weatherproof IP Camera 

Download the presentation slides here to see more details!

Have questions? Call one of our VoIP experts at 1-800-398-8647 today to get the answers!

Ease of Remote Management with Algo Devices

Having a remote management system is more critical than ever! VoIP Supply and Algo teamed up to host a webinar to give you an overview of Algo’s remote management system. During the webinar, Scott from Algo talked about how easy and convenient to use Algo’s control panel for remote management. 

Some features include:

  • PoE SIP endpoint for management of Algo endpoints
  • Monitoring of Algo endpoints for in service
  • Notifications via email, SIP call, audible alarm

He also gave us some quick product updates. Download the presentation slides here to learn more!

Algo Webinar Q&A Session

Q1: Can the Algo 8300 be housed in the cloud?

A: Yes, this is possible please contact Algo support for further information.

Q2: Can Algo devices be used without a PBX?

A: Yes, Algo devices can be used without a PBX. They will respond to multicast on the network and interact with RESTful APIs.

Q3: What does Algo integrate with?

A: Algo devices can be registered with 3rd party mass notification solutions like Syn-Apps Revolution Platform or Informacast Singlewire. Both platforms have been tested and are supported by Algo.

Visit our Algo pages or give one of our VoIP experts a call at 1-800-398-8647 to learn more details!

How to Capture a Screenshot on the GXV3240 Video Phone

Grandstream’s GXV3240 video phone has helped many of us stay connected with coworkers, family, and friends during this difficult time. 

Did you know you can capture screenshots on your GXV2340? Let’s see how this can be accomplished easily: 

How can I capture and save a screenshot on the GXV3240?

To capture a screenshot on Grandstream’s GXV3240 video phone, simply follow these steps:

  1. Long press on the MENU button to capture a screenshot
  2. Find your screenshot under FileManager >Internal Storage >Pictures> Screenshots. 
  3. Now you can:
    • Send the image files through Bluetooth
    • Copy the image files to USB Flash drive and/or SD card connected to the GXV3240
    • Use FTP Server to view and download their pictures

Have you successfully captured a screenshot on your GXV3240? Contact one of our VoIP experts today at 1-800-398-8647 to learn more details!

More from: Q & A Ying-Hui Chen

5 Best Android-Based VoIP Phones in 2022

May 9, 2020 by Ying-Hui Chen

Are you and your team using Android applications? Keep your team on the platforms you are familiar with while taking advantage of more VoIP features with our best Android IP Phones! Check out these 5 popular Android VoIP phones we have available:

Fanvil V67 Video Phone

The Fanvil V67 is an Android video IP phone designed with built-in WiFi and Bluetooth. This device comes with a 7-inch color touch-screen display and it runs on Android 9.0 OS. The V67 Phone is part of the Fanvil V Series.

  • 20 SIP lines, SIP Hotspot
  • HD audio and HD video(1080P@30fps)
  • Three-way video conferencing
  • 112 one-touch DSS keys on 7” capacity color touch screen
  • Adjustable touch screen ranging from 0°to 40°
  • Built-in Bluetooth 5.0 and 2.4G/5G Wi-Fi
  • Dual Gigabit ports, integrated PoE

Fanvil X7A Android Phone

Have you checked out our latest Android phone? Fanvil’s X7A runs on Android 9.0 operating system and supports popular applications such as Zoom, Weechat, MS Teams, WebEx, DingDing , and more! Visit our product page to learn more!

Did you know you can also easily add an external USB camera to your X7A Android phone for a complete video calling experience? The CM60 camera has a wide-angle lens which gives you a wider, clearer view with improved performance in a dark environment. Learn more about the CM60 here!

  • Android 9.0 OS 
  • 7-inch color touch screen 
  • 112 one-touch DSS keys 
  • HD audio with Harman speaker
  •  Wideband codec G.722 and audio codec Opus 
  • Built-in 2.4G/5G WiFi & Bluetooth 

Grandstream GXV3370 16-Line Android Phone

Grandstream’s GXV 3370 runs on AndroidTM 7.0 operating system with flexible SDK support for custom apps. It is also equipped with WiFi and Bluetooth, a 7’’ touchscreen display and Gigabit speeds. This Android phone is a popular video phone for telecom health professionals, remote staff, and more business professionals. Learn more here!

  • 16 lines with up to 16 SIP accounts
  • Runs on AndroidTM 7.0 operating system with flexible SDK support
  • Integrated WiFi & Bluetooth
  • PoE/PoE+ to power device and provide a network connection
  • Speakerphone with HD acoustic chamber & echo cancellation
  • 7-inch capacitive 5-point touch screen
  • Strong security and encryption protocols

Yealink SIP-T58W PRO Android Phone

If you know about Yealink, you must have heard of their T5 series phones. The T58W PRO Android Phone includes an enriched HD audio and video experience, and advanced features including content sharing, built-in WiFi and Bluetooth, and more.

Watch our unboxing video to learn more:

  • Runs Android 9.0
  • 7 inch (1024 x 600) capacitive adjustable touchscreen
  • Supports Yealink Bluetooth Handset BTH58
  • 720p30 HD video
  • Optimal HD audio, Yealink Noise Proof Technology

Yealink CP960 Touchscreen Android Conference Phone

The CP960 is an Android-based voice conference phone with two optional wireless microphones. It runs on the Android 5.1 operating system. 

This smart device is built for easy use. The Active Speaker feature allows you to recognize who is speaking during the meeting – a great solution for large meetings with more participants. Multiple connectivity options are available including Bluetooth, USB Micro-B, and more. Learn more here!

  • Optimal HD audio, full duplex technology
  • Yealink Noise Proof Technology
  • 20-foot and 360-degree microphone pickup range
  • Two additional CP Wireless Expansion Mic CPW90
  • Built-in 3-microphone array
  • Based on Android 5.1 operating system

Grandstream GXV3380 Video Phone

The GXV3380 is a great video phone option for remote workers. This 16-line IP phone comes with the power of a high-performance Android tablet with video calling features.

The GXV3380 runs on Android 7.0, giving users instant access to thousands of applications you are familiar with! Learn more here.

  • 16 lines with up to 16 SIP accounts
  • Built-in 2 megapixel camera for video calling with privacy shutter
  • Runs on the Android 7.x operating system
  • Built-in Bluetooth for syncing with mobile devices and connecting Bluetooth headsets
  • Dual-switched auto-sensing 10/100/1000Mbps network ports
  • Integrated dual-band Wi-Fi (2.4GHz & 5GHz)

New Switchvox Chat App for Mobile, Microsoft Teams Integration, and Switchvox 7.5

May 8, 2020 by Ying-Hui Chen

Sangoma is very excited to announce a new chat app for mobile, Microsoft Teams integration, and the upcoming release of Switchvox 7.5.

The New Switchvox Chat App for Mobile – Available Now!

Mobile users can now exchange messages with each other and with Desktop Softphone users. This new application improves workplace collaboration allowing users to communicate better, regardless of where their office is.

This new mobile app currently supports iOS devices only and an Android version is coming soon. This app will also support SMS messaging soon, using Switchvox SMS DIDs as delivered by Sangoma’s SIPStation SIP Trunking service. Download the Switchvox Chat app here today.

New Switchvox for Microsoft Teams – Available Now!

Switchvox users are now able to seamlessly initiate calls on their Switchvox phone from within Microsoft Teams. You will be able to dial with the Siwtchvox Desktop Softphone for Windows or macOS when working remotely.

Switchvox 7.5 is Coming Soon!

Switchvox 7.5 adds video calling and screen-sharing features to the Desktop Softphone, enhancing your team productivity and collaboration. Users will be able to engage in one on one video calls and switch between video and screen-sharing with one click of a button.
Switchvox 7.5 will be available in limited production soon. To request access, open a support case in the Online Support Portal and include your registration code. Please note that an active support subscription is required to upgrade to Switchvox 7.5. 

Visit our website to learn more about Sangoma Switchvox.

How to Connect a USB Headset to a PC

May 6, 2020 by Ying-Hui Chen

Connecting a USB headset to your computer sounds easy enough, but for those who are not familiar with the different computer ports and headset parts/cords, it can be confusing. Let’s sort them all out today. Let’s take Yealink’s UH33 USB headset as an example. 

How Do I Connect Yealink’s UH33 to My Laptop?

Most USB headsets nowadays come with multiple connecting options. Yealink’s UH33 headset comes with a USB connector and a 3.5 mm jack. Here are two options for connecting:

  • Connect with the controller:
    • Connect the headset to the 3.5mm jack of the controller
    • Find your USB port on the PC and plug in the headset USB connector into that available port. 
    • Once you plug it in, your computer will automatically recognize the device and notify you when it’s ready to be used. 
  • Connect without the controller: Connect directly using the 3.5mm jack. Find the 3.5mm jack (usually on the side or front of your laptop or smart devices) and plug in the cord directly.

Did you successfully connect your USB headset to your computer? If you need help with selecting your ideal headset, simply reach out to us at 1-800-398-8647. We’ve got you covered!

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