Algo’s Mass Notification Solutions Work Seamlessly with Syn-Apps Software

July 17, 2020 by Ying-Hui Chen

We were excited to co-host a webinar with our partners at Algo and Syn-Apps this month! During the webinar, we talked about how Algo’s mass notification solutions work seamlessly with Syn-Apps Software. Let’s do a quick recap!

Syn-Apps Certified Algo Devices

Algo solutions is a leading provider of IP paging and mass notification solutions. Their Syn-Apps certified devices come pre-loaded with Syn-Apps’ royalty-free API; providing seamless plug-and-play integration to Syn-Apps’ notification platform, Revolution, or Syn-Apps’ legacy software, SA-Announce. See compatible products here.

Syn-Apps offers solutions for both on-premise mass notification and external communication, however, their core focus is to alert those located on-premise first and then notify people who may be located away from the scene.

See an overview of the compatible Algo device:

Ideal verticals include education, healthcare, manufacturing, transportation, logistics, retail, hospitality, and more industries.

Download our presentation slides to learn more!

Key Features:

Plug-and-play integration with Syn-Apps
Paging
Loud ringing
IP multicast scalable
Supervisable
Multiple paging zones
Wideband G.722 HD voice

See a Typical Analog Paging System Setup with Algo:

More from: Business VoIP Ying-Hui Chen Algo

Virtualize Your SBC and Secure the Remote Working Environment

by Ying-Hui Chen

VoIP Supply teamed up with Sangoma and SYSTM to demonstrate how to virtualize a session border controller (SBC) and make your communication system secure!

Why Session Border Controllers (SBCs)?

I already have firewalls installed, is that not enough? Here are some facts about firewalls:

They were never designed for VoIP traffic
The inherent function is to Deny All unsolicited traffic
They do not understand SIP protocol and routing needs
Audio media requires separate negotiation
They are not set up for real time communication
More facts in the presentation slides

Check out some Sangoma SBC Features:

Security:
- Protect from denial of service attacks (DoS or DDoS), fuzzing, and toll fraud
- ACLs
- SIP Protocol Filtering and Rate Limiting
- SIP Protocol IDS/IPS
Encryption: Prevent eavesdropping and authenticate the call end points
Registration Policy: Prevent unregistered end points from getting access to your VoIP service
Call Routing: Provide dynamic routing – LCR & Load Balancing
SIP Conversion: Interoperability: Allow SIP-based equipment from different vendors to interconnect
Media Transcoding: Generate the best quality of service the connection can provide, from HD Voice quality to small bandwidth optimized codecs
Scalability: Respond to increasing demand on your VoIP services

About SYSTM

SYSTM provides simple to deploy, highly available, cloud-based voice infrastructure. Their VIaaS platform is designed specifically to host voice applications, providing the PBX platforms that you already use in an environment that delivers the security, uptime, and redundancy your customers require. Demo 3 popular solutions here!

Infrastructure-as-a-Service
Enabling you to host your voice only applications
Making it simple to Create, Launch, and Support your application
Flexible and scalable

Session Border Controllers (SBCs) for Remote Workers

Many Switchvox customers need to secure their remote phones and Sangoma SBC is the solution. The Sangoma SBC supports DPMA for Digium IP phones. It allows access to authorized endpoints on remote worker premises. This eliminates interoperation and firewall issues on corporate and remote worker networks. Learn more about Sangoma’s SBCs here!

Let’s take a look at a quick comparison of systems with SBC and without SBC:

Sangoma’s SBC is not only for your remote staff! It can also apply to SIP Trunking, TDM support, Virtual SBC, transcoding, Security, High Availability, Interoperability and more use cases. Download our presentation slides to learn more!

Have questions? Contact our VoIP experts at 1-800-398-8647 to learn more!

3CX Annual Licensing V16 In the Know

by Ying-Hui Chen

Our 3CX Boot Camp Webinar this month focused on 3CX’s annual licensing. We also invited Snom to talk about their D Series IP phones! Here’s a quick recap:

What is 3CX Annual Licensing?

3CX annual licensing is a subscription-based payment plan. It gives users a single, simple recurring payment on the same date each year.The price is based on the number of simultaneous calls you require and the 3CX editions.

Benefits of 3CX Annual Licensing

Some key benefits of having 3CX annual subscription include:

No upfront cost from 3CX – easy to approve and adopt
Additional license sizes – easy to scale up and down
Lower ongoing costs – better value and no maintenance

See a price comparison here:

About Trial Keys

As a partner of ours, you are able to provide trial keys to potential customers from the partner portal.

Go to partner portal > Keys > Create Try Licence
Size based on the number of extensions required
Expiry date will be set to 40 days
Standard license 1st year free!

Some Important Notes:

The clock starts ticking on an annual licence from the date of activation
You can purchase multiple years of an annual licence at once!
You can renew annual licences for an additional year at any point
Upgrades are always available –
- You pay the difference between your old and new licence for the remainder of the term
- Your renewal date remains the same
Downgrades are possible on your expiry date

Download our presentation slides to learn more!

Build Work From Home Solutions with Snom Phones

During the webinar, Snom also introduced their popular IP phones, including the D7xx Series desk phones, VTech VDP650/Snom M100 Key Line Emulation system, headsets and more! These devices have helped many businesses create efficient work from home communication experience.

You will also be able to connect your D7XX Series with their wireless conference phones with a DECT or WiFi Dongle. Download Snom’s presentation slides to learn more!

We hope to see you in our next 3CX Boot Camp Webinar! If you haven’t registered, click here to reserve your seat. Let’s stay on top of 3CX & Snom updates!

What’s New with Grandstream? July 2020

July 9, 2020 by Ying-Hui Chen

If you are following Grandstream and VoIP Supply, you must have noticed that Grandstream released quite a bit of new products this summer! From a WiFi phone, wireless access points, to security cameras and so much more, we want to tell you all about them!

Newly Launched Grandstream Products include:

Download our presentation slides here to see how these new products integrate together!

WP810 Cordless WiFi Phone

The WP810 is a 2-line wireless WiFi phone that comes with many great features including:

Rechargeable 1500mAh battery, 6-hour talk time, 120-hour standby
HD voice & dual MIC design
Configurable button for push-to-talk
Dual-band Wi-Fi
Micro USB port and 3.5mm headset jack

GSC3615 & 3610 Security Cameras

The GSC3615 and 3610 are smart security cameras with infrared technology for monitoring activities in low-light environments.

SIP Dome (GSC3610) and Bullet (GSC3615) cameras
1080p HD video resolution
Fixed 3.6mm lens
IP66-level weatherproof capability
Smart infrared technology to monitor activity at night/low-light
ONVIF-compliant
1x 10/100M ethernet port, built-in PoE

GSC3570 HD Intercom and Facility Control Station

7-inch 1024×600 capacitive touch screen
Dual-band 802.11ac Wi-Fi
4x alarm input ports
1x alarm output port
4 SIP accounts
Full-duplex 2-way HD audio with advanced echo cancellation

GWN7630LR Access Point

IP66 weatherproof
Dual-band 2×2:2 MU MIMO
1.27GBps throughput
100+ concurrent clients
250 meter range

GWN7615 Enterprise WiFi Access Point

Dual-band 3×3:3 MU MIMO
1.75GBps throughput
200+ concurrent clients
175 meter range

Upcoming New Products

New UCM6300 Series: The UCM6300 Series is a new series of high-end UCM series IP PBXs. It comes with an increased capacity of up to 5000 users.

Key features include:

A true enterprise-grade unified communications solution
Increased capacity – up to 5000 users
Included video conferencing platform
Wave mobile app for communicating with all endpoints
UCM Remote Connect – available cloud SBC / NAT Traversal
Built-in high-availability and hot standby
Full API available for integrations

GUV3000 &3005 HD USB Headsets – Coming soon in August!

Noise-canceling mic
HD audio
Adjustable headband
Ear cushions
In-line audio controls
USB 2.0
Computers, laptops, IP phones
Compatible with all major collaboration platforms and apps
IPVideoTalk and Wave app

GUV3100 1080P HD Webcam

GUV3100 is a 1080P HD real-time camera with 2 built-in omni-directional microphones.

1080p HD real-time video, 30fps
2 megapixel camera
2 built-in omni-directional microphones
USB 2.0
Compatible with all major collaboration platforms and apps
IPVideoTalk and Wave app

Ready to learn more about Grandstream’s new products? Give our VoIP experts a call at 1-800-398-8647!

How to Set My Jabra Headset as the Default Audio Device on a PC

June 30, 2020 by Ying-Hui Chen

Are you tired of setting up your headset with your computer every time you need to use a headset?

By setting your headset as the default audio device on your computer, whenever your headset is connected to your computer, the system will automatically pick up the connection. You can do this manually by following the steps below:

Open your sound setting by right-clicking on your Windows taskbar or by searching “sound setting” in the search bar

Select Playback devices > Find Playback tab and select Jabra device
Click “Set Default”
If you are using a Jabra wireless headset, select the connected Bluetooth dongle.
Click “OK”

You’re all set! Learn more about Jabra headsets here.

Fanvil X7A Android Phone with Camera

June 26, 2020 by Ying-Hui Chen

Have you checked out Fanvil’s X7A Android Phone? The X7A is an upgraded version of the Fanvil C600 Android Phone. This new innovation from Fanvil runs on Android 9.0 OS, providing you the compatibility with the latest applications and security. More important features include:

Android 9.0 OS
7-inch color touch screen
112 one-touch DSS keys
HD audio with Harman speaker
Wideband codec G.722 and audio codec Opus
Built-in 2.4G/5G WiFi & Bluetooth
Support EHS headset
Local phonebook up to 2000 entries
Support both PoE and external power supply
20 SIP lines

The X7A phone runs popular apps such as Zoom, Weechat, MS Teams, WebEx, DingDing , and more!

This device can also be integrated with SIP intercoms and door phones for:

Access control
Location for the emergency call
Video surveillance
Broadcasting

Download our presentation slides here to learn more!

Video Conferencing with X7A Android Phone and CM60 USB Camera

The X7A Android Phone also gives you an option to add an external Fanvil CM60 USB camera for a complete video calling experience. The CM60 camera can be applied on the phone, or PC monitor for the frontal view. The wide-angle lens gives you a wider, clearer view with improved performance in a dark environment. Learn more about the CM60 here!

Patton SN4740 High-Density Analog Gateway Application Scenarios

June 23, 2020 by Ying-Hui Chen

We co-hosted a webinar this month with our partners at Patton to dive into Patton’s New SN4740 high-density analog gateway. If you missed our webinar, here are some key takeaways you can’t miss out on! Let’s get to it:

Key Advantages of Patton’s High-Density Analog Gateway:

Right # of Ports – Not too many nor too few
High-availability (Dual Power supplies)
K.21 analog line surge protection
Link Redundancy & Survivability
Notification & Alerting
Software upgrade

SN4740 High-Density Analog Gateway Application Scenarios

The hospitality industry will be able to take advantage of the smooth all-IP integration for IP PBX, SIP phones and Cloud service. More features such as Ring-Groups and Priority Call Handing (E911) will also be a big plus for hospitality businesses
Service Providers will save costs from extending the lifespan of their existing infrastructure and the low cost of upgrading from PSTN to IP-based.
Enterprises & Campuses are able to reuse their existing copper infrastructure and utilize the emergency contact features.
More ideal industries for SN4740 include:
1. Mining sites (gold, diamonds, copper, etc.)
2. Oil & Gas, Fossil Resources production plants
3. General manufacturing plants
4. Transportation – Railway, etc.

Download the presentation slides here to learn more!

See below for a comparison chart for Patton’s Analog Gateways:

Patton’s products are also compatible with Microsoft Teams! Click here to download a guide to Microsoft-based communication service.

Don’t forget to take advantage of Patton’s Virtual SmartNode Free Trial for 90 Days and our exclusive promotion that gives you 20% off the SN4741/24JS24V/RH11/EUI. Limited supply available, don’t wait!

Visit our Patton product pages to learn more!

3CX Call Center Guide: How to Generate 3CX Call Reports

June 22, 2020 by Ying-Hui Chen

When running a call center, agent productivity and customer satisfaction are always top priorities. Luckily, 3CX’s call reports help your call center clients keep these priorities on track at all times!

In our 3CX webinar this month, Matt walked us through some of the main reports and explained how these can help your business make a better decision. We were also excited to have Snom join us to talk about their work from home solutions and new products! Let’s take a look at what both partners have to share:

How to Generate 3CX Call Reports

There are basically two types of reports you can utilize, Agent Productivity Reports and Quality of Service Reports. These reports are available on-demand or you can schedule them according to your clients’ needs. The majority of reports can be:

Exported as a html or csv file
Scheduled daily, weekly, bi weekly and month
Filtered by date (reports can be pulled from call logs up to 30 days old)

Download the guide to learn more!

#1 Agent Productivity Reports

User Activity (Graph)
Extension Statistic Report
Ring Group Statistics
Call Distribution (Graph)
Agents in Queue Statistics
Agent Login History

#2 Quality of Service Reports

Average Queue Waiting Time (Graph)
Call Cost by Extension Group
Call Cost by Call Type
Queue Answered/ Unanswered Calls (Graph)Queue
Answered Calls (Graph)
Queue Unanswered Calls (Graph)
Statistic SLA
Breaches SLA
Trunk DID
Queue performance overview
Detailed Queue Statistics
Team Queue General Statistics
Team Queue Lost Calls
Abandoned Queue Calls
Queue Answered Calls by Wait Time
Queue Callbacks
Queue Failed Callbacks

Snom Product Updates

Snom introduced their product lines, including IP phones, DECT phones, the wireless conferencing solution, the single-cell & multi-cell DECT station solutions, and so much more.

Snom’s new C620 wireless conference phone is highly scalable and is suitable for a wide range of room sizes.

Snom also talked about their handset updates. The new M70, M80, M9, and M900 DECT solutions come with a higher resolution screen, BT for Headset +Position, and more unique features.

Download our presentation slides to learn more!

Join our next 3CX & Snom boot camp webinar to stay on top of new updates! Click here to reserve your spot!

Product Overview: Broadvoice Added Microsoft Teams Integration

June 19, 2020 by Ying-Hui Chen

Did you know that broadvoice now integrates with Microsoft Teams? Our team hosted a webinar with our partners at broadvoice to talk about this newly added Teams integration. Let’s hear all about it!

Broadvoice Microsoft Teams Integration

With broadvoice’s new integration, you are able to make inbound and outbound calls directly within the MS Teams application.

This new integration is designed for users who are using Microsoft Teams for collaboration and require the ability to place or receive calls outside of Teams ecosystem.

If you have customers using Microsoft suite of services including Word, Excel, Powerpoint, MS Teams, Sharepoint, and more, this integration will give them the ability to accomplish the following:

Inbound/outbound calling
Auto attendants
Business hours
Call groups
Call recording
Fax

When you take advantage of broadvoice’s Teams integration, you can enjoy both Teams user features and b-hive UCaaS features!

Download our presentation slides or call one of our VoIP experts at 1-800-398-8647 to learn more!

How to Set Up Multicast on Fanvil’s X7A Android Phone

by Ying-Hui Chen

Did you know you can make a broadcast call with Fanvil’s new X7A Android phone? This feature makes it so easy for users to make announcements and/or send out important messages directly from their X7A phone.

To set up the multicast features, you can:

Configure a multicast DSS Key on your X7A phone, which allows users to send a Real-Time Transport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling
Configure your phone to receive an RTP stream from a pre-configured multicast listening address without involving SIP signaling. You can specify up to 10 multicast listening addresses.

How to Set Up Multicast on Fanvil’s X7A Android Phone

Simply follow these steps to set up your multicast feature:

Go to web page of [Function Key] >> [Function Key]
Select the type to multicast
Set the multicast address, and select the codec
Click Apply
Set up the name, host and port of the receiving multicast on the web page of [Phone Settings] >> [MCAST]
Press the DSSKEY of Multicast Key which you set
Receiver will receive multicast call and play multicast automatically

Ready to learn more? Visit our product page to learn more!

Algo’s Mass Notification Solutions Work Seamlessly with Syn-Apps Software

Syn-Apps Certified Algo Devices

Virtualize Your SBC and Secure the Remote Working Environment

Why Session Border Controllers (SBCs)?

About SYSTM

Session Border Controllers (SBCs) for Remote Workers

3CX Annual Licensing V16 In the Know

What is 3CX Annual Licensing?

Benefits of 3CX Annual Licensing

About Trial Keys

Build Work From Home Solutions with Snom Phones

What’s New with Grandstream? July 2020

Newly Launched Grandstream Products include:

WP810 Cordless WiFi Phone

GSC3615 & 3610 Security Cameras

GSC3570 HD Intercom and Facility Control Station

GWN7630LR Access Point

GWN7615 Enterprise WiFi Access Point

Upcoming New Products

How to Set My Jabra Headset as the Default Audio Device on a PC

Fanvil X7A Android Phone with Camera

Video Conferencing with X7A Android Phone and CM60 USB Camera

Patton SN4740 High-Density Analog Gateway Application Scenarios

Key Advantages of Patton’s High-Density Analog Gateway:

SN4740 High-Density Analog Gateway Application Scenarios

3CX Call Center Guide: How to Generate 3CX Call Reports

How to Generate 3CX Call Reports

#1 Agent Productivity Reports

#2 Quality of Service Reports

Snom Product Updates

Product Overview: Broadvoice Added Microsoft Teams Integration

Broadvoice Microsoft Teams Integration

How to Set Up Multicast on Fanvil’s X7A Android Phone

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