April Hardware Roundup: VoIP Headsets & Softphone

April 22, 2020 by Ying-Hui Chen

VoIP Headsets and softphones are so important in the midst of the world’s largest work-from-home experiment! That’s why for this month’s new VoIP hardware roundup, we are focusing on the new upcoming headsets from Sangoma, Jabra and Yealink. We will also talk about an easy-to-use softphone application from CounterPath Bria. Let’s get to it:

Sangoma Released the H10 Monaural DECT Headset

Have you checked out Sangoma’s latest headset? The H10 DECT headset is designed to work perfectly with Sangoma’s S Series and D Series IP phones.

The voice-dedicated DECT technology removes Wi-Fi interference with wideband audio delivering high-definition voice and audio.

See more features:

For U.S. DECT, up to 350 feet from your desk
Noise-canceling wideband microphone
Up to 8 hours talk time
36 hours battery standby time

Jabra Introduced the Evolve 2 40 Mono USB Headset

The Jabara Evolve2 40 Mono USB-A UC Headset is a professional device engineered to keep you focused. This headset brings exceptional audio, ultra-comfort and noise-cancellation technology to your fingertips.

If you are Teams users, you are in luck! The Evolve2 40 comes with a dedicated button and the LED notifications flashes purple when:

Microsoft Teams meeting ready to join
Microsoft Teams missed call
Microsoft Teams voicemails

See more cool features:

Digital hybrid Active Noise Cancellation (ANC)
Up to 37 hours battery life
Over-the-ear wearing style
10-microphone technology

Yealink Introduced the UH36 Headsets

The Yealink UH36 headset is available in both mono and dual models and has soft and comfortable leatherette ear cushions.

It has been specifically designed for Unified Communications (UC) and can be used with IP phones, PCs, tablets and smartphones. This headset is coming soon. Stay tuned!

Mono headset
Plug-and-play
USB connectivity
Integrated Teams button on Teams version

CounterPath Bria Softphone

CounterPath Bria softphone is a Unified Communications solution for your existing VoIP phone system. Businesses lower their communication costs with CounterPath Bria through low-risk investments and small upfront fees. Bria softphone is available for iOS, Android, and Windows operating systems. Learn more about Bria softphone here.

Why Counterpath?

Simple communication solution for remote workers and BYOD applications
Connects to your existing VoIP phone system and extends it to mobile devices
Manages the system with 99.999% service reliability

Refreshing Used finds in VoIP Phones

by Youleidy Vega

Refresh some great deals in stock right now for those looking either for a reliable conferencing solution or a VoIP Phone.

Check out this month’s top picks!

Polycom Trio 8800 Conference Phone

The Polycom Trio 8800 Conference phone helps to simplify communication by allowing its users to simultaneously connect their smartphones or tablets to it. Sharing something with the team? The Polycom Trio 8800 lets you share a video out to a big screen in less than minutes.

Poly Trio 8800 Features:

Built-in Wi-Fi
Single Line Operation
Acoustic Clarity Technology
20 Foot Microphone Range
Acoustic Echo Cancellation
Patented Polycom® NoiseBlock™
Bluetooth 4.0
5″ Color LCD Display
720 x 1280
Up To 5-Way Conferencing
NFC (Near Field Communication)
Call Waiting
Bridges IP and USB Phone Calls
Virtual Keyboard

Learn more by reading the Polycom Trio 8800 datasheet.

If you have a large group for your meetings and need to expand your Trio 8800 Conference Phone you can easily do that with the Polycom Trio Expansion Mic Kit. This expansion microphone allows you to extend the pickuppick up range of your Trio 8800 Conferencing unit.

Yealink T46S VoIP Phone

If you are in need of a VoIP Phone then take a look at the Yealink T46S IP Phone.

The Yealink T46S brings Opus technology to the office providing calls that are crisp and clear on both ends. HD Audio Codec and an upgraded speaker will ensure that you are always heard. The Yealink T46S supports up to 16 SIP accounts and has a paperless label design. It also supports WiFi via the Yealink WF40 dongle (sold separately).

Yealink T46S Features:

4.3-inch 480 x 272-pixel color touch screen
USB2.0
Opus
Up to 16 SIP accounts
Paperless label design
Headset and EHS support
Wi-Fi via WF40
Bluetooth via BT40
USB recording
Support for expansion modules
Stand with two adjustable angles
Wall-mountable

Learn more by reading the Yealink T46S datasheet.

If you are looking for a VoIP Phone or a Conference unit Refresh has options for you. Check us out on the web here. Don’t find something you need in used? Call us at 1-800-398-4647, we may have options for you!

4 Fanvil SIP Intercom Application Scenarios

April 20, 2020 by Ying-Hui Chen

This month’s Fanvil webinar drew a lot of attention as we took an overview of Fanvil’s SIP Intercom products for door access control. Tommy from Fanvil walked us through Fanvil’s wide range of SIP intercom portfolio and demonstrated how these devices can be used in different industries. Let’s check out some typical application scenarios!

#1 Self Service Store – The i30 & i16V

The Fanvil i30 is ideal for gate entry control and help desk in the self-service stores where no staff presents. Customers will need to press a button and show an ID card to be allowed to enter and authorized persons can enter with an RFID card.

The i16V could also be installed on the ceiling to monitor unauthorized entry with video and audio broadcasting.

#2 Remote Parking Lot – PA2

Fanvil’s PA2 paging gateway is a great access control system for remote areas. In a remote parking lot, drivers in trouble can get instant help by contacting the management center using the intercom. The manager will then be able to control the barrier remotely through the management center.

#3 Campus – i16V and i12/i10

Easily make your campus safe and secure with Fanvil’s video and audio intercoms! The i16V video intercom is great for outdoors monitoring and the i12/i10 audio intercom is ideal for indoors. Important functions include:

One-press emergency call
Broadcasting
Monitoring
Emergency consultation
Recording
External call

#4 Train Station – PA2 & C600/X6U/X210 IP Phone

The Fanvil PA2 and PA2-Kit can be set up for emergency communications at train station platforms and the Fanvil C600, X6U or X210 IP phones are ideal for remote surveillance at supervision centers.
Download our presentation slides here and contact our team of VoIP experts at 1-800-398-8647 to learn more about Fanvil’s SIP Intercoms!

How to Reach Your 3CX Partner Target Webinar Recap

April 16, 2020 by Ying-Hui Chen

Did you miss our webinar with 3CX and Snom this month? Don’t miss this recap post! During the webinar, Matt from 3CX explained how to reach your 3CX partner target and gave us great tips on how to boost your revenue. Let’s take a closer look!

Why remain a 3CX partner?

Understanding your partner options and taking advantage of the program benefits is the first step to success. There are 6 main benefits you will receive:

Access to 3CX Support
Free Marketing
Lead Referral
Preferential Rates on Peripheral Hardware
Increased Visibility
Discounts on RRP

Note that the 3CX partner program is measured annually on December 30th. A mid-year review is done on June 30th, by which date has reached 50% of your revenue target. If you do not reach your current partner target, you will be assigned the partner status that matches your half-year revenue in June.

4 Tips to Boost Your Revenue

Renew your maintenance
Renew annual subscriptions on time
Purchase multiple years at once
Upsell your existing customers

Download the presentation slides to learn more!

Sell Snom Phones with 3CX Phone System

Snom works perfectly with the 3CX platform to provide your customers with a high-quality communication system. Snom/VTech’s advantages include the outstanding 3-year warranty, scalable SIP-based portfolio, extensive authorized network of distribution in North America and more.

From desk phones and DECT phones to wireless conference phones, Snom has the most innovative and diverse portfolio for you.

Download Snom’s presentation slides here to learn more details!

Do you have any questions? Contact our team of VoIP experts at 1-800-398-8647 today!

Why Is My ObiHai ATA Locked Out? How Do I Unlock It?

April 14, 2020 by Ying-Hui Chen

Is your Poly ObiHai VoIP adapter locked out? What can be done to fix this? Our team is here to answer your questions!

How to Unlock Poly’s Obihai VoIP Adapter (ATA) & VVX Media Phones

Any Poly Obihai VoIP Adapter (ATA) with firmware version 3.1-3.3 is considered “locked out” until the user creates an account at Obitalk.com first.

Once the ATA is unlocked, then you will be able to add other VoIP service providers to the device through the Obitalk portal/WebUI of the device.

The older ObiHai (grey/blue box) firmware 2.2+ without Poly logo will work out of box. The Poly/Obihai Black box will determine what firmware is loaded.

Did this article answer your questions? If you have more questions, feel free to contact our VoIP experts at 1-800-398-8647 or submit a technical support ticket here: https://www.voipsupply.com/getsupport

How do I troubleshoot Poly headset audio issues on my computer?

by Ying-Hui Chen

Nothing is worse than having audio issues during an important call, meeting, or class online. If you are having trouble receiving audio on your computer, there are at least a few things you can try before you contact tech support. In this post, we will take Poly Blackwire 3200 for an example:

Go to Start > Settings (Gear Icon)
Under System > Click Sound and you will see a screen like below:

From there you can check a few things:

Make sure your computer is not muted. You will also want to check to make sure your headset is not muted:

Scroll down, you will see an option to test your microphone. Make sure your volume is not too low. On the Poly Blackwire 3200, press the volume up button.
Click “Manage Sound Devices” and select the output device. Make sure Poly Blackwire 3200 is selected.
If the audio issue persists, you can click on “Troubleshoot”. The system will give you suggested actions to take. Ex:
You can also try rebooting your computer to give the system a quick reset.

Learn more in the Poly Blackwire 3200 user guide: https://www.plantronics.com/content/dam/plantronics/documents-and-guides/en/user-guides/blackwire-3200-ug.pdf

Did you solve your audio problem yet? How did you do it? Share with all of us!

Overview: Creating Effective Telehealth Solutions with Grandstream’s GXV Series

April 9, 2020 by Ying-Hui Chen

Video calls have become indispensable for healthcare institutions during these difficult times and our team heard your needs! During our webinar with Grandstream today, we gave an overview of the Grandstream GXV Series and explained how you can create an effective telehealth solution with these devices. If you missed the webinar or you want to review again, click below to watch our recap video!

Why Grandstream’s GXV Series?

The GXV series includes three models: The GXV3380, GXV3370, and GXV3350. This series provides flexible video platform support, which allows doctors and nurses to conduct remote medical diagnosis and consultations with patients through video calls.

These video phones also support an easy-to-use Android user interface, giving you full access to all Android apps & Google services!

See more features:

Big button dialer for senior homes
Flexible user audio options: handset, speakerphone, Bluetooth speakers/headsets
Up to 16 lines
8’’, 7’’ or 5’’ touch screen
HDMI output video to larger TV screens
Learn more

Download our presentation slides to learn more!

Who are the ideal users for Grandstream’s Telehealth Solution?

Hospitals and multi-site healthcare organizations
Senior and veteran living facilities
Doctor’s offices
Dentists, chiropractors, physical therapists
More applications & businesses

Click here to read a case study: Grandstream’s Android Video IP Phones Provide Telehealth and Social Support for Seniors across the UK

Every organization has different needs and requirements, so contact one of our VoIP consultants at 1-800-398-8647 today to create your ideal telehealth solution!

How do I connect my headset to a PC?

April 8, 2020 by Ying-Hui Chen

To use your headset on your PC, first, you need to set your headset as the default audio device on your computer.

Normally, when you plug in your headset to the computer, your computer will automatically detect this new device and set it as the default audio device, but if it didn’t happen, you can also do this manually by following these simple steps:

Go to your system setting: Start> Click the Settings Gear Icon
Under Audio settings, left-click on “Change the device or app volume” in the middle.

3. Under Output, you will be able to select your default output device from the dropdown menu:

If you are using a wireless device, select the connected Bluetooth adapter, such as “Jabra Link 370”

4. Click OK to confirm the new settings and you are all set!

That’s it! Come back next week to see more VoIP headset how-to blog posts!
If you need help with your headsets reach out to us at 1-800-398-8647. We’ve got you covered!

3CX V15.5 Goes End of Life July 1st, 2020 – What You Need to Do

by Ying-Hui Chen

Recently, 3CX announced that their 3CX version 15.5 will be marked as end of life (EoL) starting July 1st, 2020. As of July 1st, 3CX will no longer offer support for v15.5. No future product updates, firmware updates or technical support will be available for v15.5.

What Actions Need to be Taken?

To ensure you can take advantage of the most up to date features, we recommend you upgrade your 3CX to version 16, update 4 now and be prepared for the release of version 16, update 5. Use this Quick Upgrade Guide to find your upgrade path and once you or your customer is on v16, Update 4, you will be able to upgrade again to Update 5 with just one simple click when it’s released!

What’s New in V16 Update 4?

Updated Apple Push – Apple Inc.®️ is changing the way its APIs deliver push messages to iOS devices, which 3CX uses to notify users of incoming calls and chats.
New 3CX iOS App – The new 3CX iOS app uses 3CX APIs. The new app is currently available in Beta with the full release expected towards the beginning of May. Join the iOS Beta program to test future updates.
911 Compliance – The new 3CX 911 module will help customers in North America be compliant with the new e911 regulations.

Call one of our VoIP experts at 1-800-398-8647 to learn more about upgrading your 3CX today!

Working from home phones that are affordable and reliable

March 31, 2020 by Youleidy Vega

If your business is transitioning to working from home and you need to equip your employees with desk phones that they can use at home VoIP supply’s Refresh line of refurbished phones is a great option. Refresh offers used phones that are in great shape both in appearance and in functionality. And best of all, they cost a fraction of the cost of new phones.

What’s better? We stand behind our Refresh catalog and for that reason,, all Refresh phones come with a full 1-year warranty. If anything is wrong with the phone you can either get it serviced or get a replacement.

To learn how we select our Refresh phones and get them ready to place in our inventory, check out our Refresh Process here.

Yealink T46S $124.99

The Yealink T46S is a great solution for the professional employee that needs a high definition phone with Opus support and an enhanced speaker. It offers a beautiful color, touch display with options for both Bluetooth and WiFi via USB. The T46S can also be a perfect fit for the hearing impaired as it is hearing aid compatible (HAC).

Yealink T46S Top Features:

4.3-inch 480 x 272-pixel color touch screen
USB2.0
Opus
Up to 16 SIP accounts
Paperless label design
Headset and EHS support
USB recording
Support for expansion modules
Stand with two adjustable angles
Wall-mountable

If you are wanting something with a lower price tag then the Polycom VVX 311 could be an option.

Poly VVX 311 $72.99

The VVX 311 is both affordable and high-performing. It is an entry-level business phone that delivers a high-definition voice for crystal clear calls.

VVX 311 Top Features:

Backlit grayscale graphical LCD (208 x 104)
6 line or speed dial keys
HD Voice up to 7KHz on all audio paths (Speaker, Handset, Headset)
2 x Ethernet 10/100 or GigE (VVX 310)
Asian character support
Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer
4-way navigation cluster with center “select” key
Supports VVX Expansion Module and VVX Color Expansion Module (Expandability up to 3 modules)
Skype for Business and Office 365 Cloud PBX interoperability (order “Skype for Business Edition” codes ending in “-019”)

If you are looking to stay away from a traditional desk phone when working from home and perhaps just need a device that can provide clear calls and has noise canceling technology, then the Poly Trio 8800 Conference Phone could be just the right solution for you.

Poly Trio 8800 Conference Phone $789.99

This is a larger investment as it has a larger price tag, but could be a good fit for executives and high-level employees that are constantly on conference calls. It features built-in WiFi and Bluetooth so that setting it up and starting your first call can be done in minutes. It also provides Acoustic Echo cancellation and Polycon’s patented Noise Block technology which is perfect for working from home scenarios if you foresee a lot of background noise. After being used at home, it can serve well in the office as well and/or in a small-to-medium conference room.

Poly Trio 8800 Top Features:

Built-in Wi-Fi
Microsoft® Lync™ Server 2010 Compatible
FTP/TFTP/HTTP/HTTPS Server-Based Central Provisioning
Single Line Operation
Acoustic Clarity Technology
20 Foot Microphone Range
Acoustic Echo Cancellation
Patented Polycom® NoiseBlock™
Bluetooth 4.0
5″ Color LCD Display
Up To 5-Way Conferencing
Intuitive Navigation
One-Touch Speed Dial
NFC (Near Field Communication)
Call Waiting
Bridges IP and USB Phone Calls
Virtual Keyboard

Refresh has many other options. If you have questions about Refresh, are looking for a specific model or have a set budget you need to stay within, we may be able to help! Give us a call at 1-800-398-8647.