Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
Q: How many simultaneous calls can a SIP Trunk handle?
A: You need one SIP Trunk channel for each simultaneous call. If your business typically requires five active calls at any given time, then five SIP Trunk channels are required.
VoIP Supply works with many popular VoIP service providers. We will work with you to determine how many simultaneous calls your business needs and make sure they are available to you. Call one of our VoIP experts at 1-800-398-8647 for a free consultation today!
STAY TUNED
Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591
As Cisco’s SPA112 2-Port Phone Adapter goes End of Life (EoL), many customers are asking for a replacement option. If you are also looking for a solution, here are a few options for you!
What replacement options are available for the Cisco SPA112 VoIP adapter?
The HT802 is a Dual FXS Analog Telephone Adapter (ATA) designed for any residential or business setting that wants to turn their analog phone into a VoIP system. Our customers love how compact it is and the support of T.38 Fax over IP. See more features:
The Obi302 is a 2-port Analog Telephone Adapter (ATA) that allows you to use your existing analog phones or fax machines to make calls using the internet. The OBi302 includes a built-in 2-port router with QoS and comes with the ability to work wirelessly using OBiWiFi or OBiBT.
The SN102 is another great ATA alternative to the SPA112 that allows you to make VoIP calls with legacy devices. The SN102 is secure and reliable and it comes with advanced telephony features such as 3-way conferencing, call waiting, Do not disturb (DND) support an more.
Call Waiting, Call Transfer
Call Forward as Busy forward; Non-Answer forward; unconditional forward
Some users have been experiencing technical issues with the Zoom system recently. Some reported that they were unable to visit the Zoom website (Zoom.us) and/or unable to start and join Zoom Meetings and Webinars.
What’s your backup plan for Zoom meetings? If you don’t have one set up yet, try these options:
If you are looking for a quick and secure video conferencing solution, Sangoma Meet is a no-brainer! The Sangoma Meet offers a capacity of up to 50 participants on any device with easy connectivity. Your video conferencing is private and secure with password protected so that only the people you authorized can join your calls.
Follow three simple steps to start your Sangoma Meet experience:
1. First, open a WebRTC compatible browser (For example Chrome)
Lifesize video conferencing is personal and powerful. It is so simple to set up and get started! Lifesize provides solutions for all sizes of meeting rooms, from small/huddle rooms, medium sized rooms, to large rooms.
Grandstream’s IPVideoTalk is a subscription-based video conferencing and web service designed for various locations. You will be able to join through the web with any WebRTC-eabled browsers including Firefox, Chrome, and more. Important features include:
Customizable meeting registration pages NEW
Enhanced customization of meeting emails NEW
Q&A support NEW
Dual video-presentation stream (WebRTC browsers) NEW
The 3CX WebMeeting is another popular choice for virtual meetings. You can set up a web meeting within minutes with 3CX WebMeeting and take advantage of their collaborative features such as file sharing, online whiteboard, and more.
Easy to use
Leverages WebRTC technology enabling clientless video calls
If your team is already using Google products, Google Meet is one of the easiest video conferencing solutions available. Hosting real-time meetings is easy within the browser you are familiar with and you will be able to share your video, desktop and presentation slides with your team easily!
Chromebook has become a simple and secure solution for many teachers and students as they transition to the distance learning environments. If you are also using Chromebook, here are the top 5 add-on headsets and web cameras that will optimize your distance learning experience!
The Poly Blackwire 3210 is one of the most popular headsets at VoIP Supply! This corded, one-ear versatile headset comes with USB-A connectivity, noise cancelling microphone, Hi-Hi Stereo Sound, and more. The Blackwire 3210 headset is currently in stock. Order yours here now!
The Evolve 2 Series is designed for both work, learning, and listening to music! It offers excellent background noise cancelling with foam oval ear cushions for all-day comfort. Our customers also love the long lasting battery life, up to 37 hours!
Mono headset
UC, Black
Integrated busylight
Soft memory foam cushions
Superior Noise Cancelation
Includes Jabra Link 380c USB-C dongle
37 hours battery life (optional charging stand sold separately)
Web Camera
3. VS1080P Web Cameras
The VS1080P is a full HD 1080P USB web camera with a sleek design. There are two versions available and in stock right now:
If you are looking for an affordable web camera, the C270 can be your go-to solution. This camera comes with a built-in microphone and 1-click Facebook and YouTube upload, digital zoom, and UVC compliant. It is also optimized for Laptops and Windows.
A portable conference speakerphone is a great addition to your Chrombook. With Jabra SPEAK 510 UC, it’s easy to turn anywhere into a meeting/study room. Bluetooth and USB connectivity support available. See more features:
USB and 3.0 Bluetooth connectivity
Hifi|Wideband and Digital Signal Processing
Mute function
Omni Directional/noise filter microphone
Up to 15 hours talk time
USB Charging
Battery Status Indicator
Looking for more Chromebook compatible headsets and web cameras? Visit our website to see them all or call our VoIP experts at 1-800-398-8647 today.
During our webinar this month with Fanvil, we talked about their latest product offerings including the X7 Series, the X7A Android Phone, the XU Series, and so much more. In this webinar recap post, I will focus on a few unique Fanvil features. Let’s hear all about them!
Brand recognition is important and Fanvil made it easy for you. Our Fanvil resellers are able to market their own logo right on the XU Series Fanvil Phones. With a minimum order quantity of 200 units, you are able to customize the front plate or keep it blank! Contact our VoIP consultants for more details.
2. Fanvil’s Android Phone with Customizable One-Touch Keys
Fanvil’s IP phones and PA2 Public Announcement Gateway work great together to build the most efficient broadcasting solution for your business. See a common setup here:
Are you interested in expanding your business? The VoIP Supply team has the most comprehensive partner program for VoIP resellers! During our reseller webinar this month, Don gave us an overview of our four popular programs. Each program has its unique value and advantages. Let’s check them out one by one!
Take advantage of our fulfillment services and the expertise we have in-house! Let our experts do the dirty work for you so you can focus on the sales and marketing aspect of your business rather than trying to get pallets and boxes shipped in and out of the offices. Check out some highlights:
Secure user portal to order and manage your business from start to finish.
Manage your business with real-time automation of local receiving, outbound shipping, product provisioning and customer RMA’s.
Real-time visibility into privately stocked inventory, as well as real-time connections to all of your order information 24/7/365.
Integrated support to assist your business in managing, and tracking RMA’s or support issues.
VoIP Supply makes your rollout of IP Phones so easy! The phones will come with each box pre-labeled with the extension and user’s name – all you have to do is plug it in at the desk and turn it on. Easy enough?
Need more complex tasks? Our team can also program your IP PBX to work with your trunking provider and other more sophisticated tasks such as:
Product provisioning, and testing for:
Phones, PBX’s, Routers, Gateways, Analog Telephone Adaptors (ATA’s), and Integrated Access Devices (IAD’s)
Product assembly
Customer labeling, and branding
Inserting marketing collateral into hardware boxes, or shipping package
Re-packaging, re-casing, and re-palletizing as needed by your customer
Multiple staging options for custom deployment options
VoIP Supply’s Device as a Service (DaaS) rental program gives your customers the widest variety of VoIP Products for a low monthly payment. The application process is very simple and quick! See what you can expect here:
Fast & easy to apply – One-page application
Approved within days
Wide variety of VoIP products (phones, conference phones, PBX, and more)
4. Refresh and Reclaim Programs
VoIP Supply’s Refresh line allows you to replace a customer’s device with a certified refurbished device at a fraction of the cost of a new VoIP device. Our Refresh products also come with a one year warranty!
VoIP Supply’s Reclaim program is your outlet for selling off your used and excess VoIP equipment. You can submit your equipment for sale to VOIP Supply and receive fair market value for it.
Interested in learning more about a specific program? Contact our VoIP experts at 1-800-398-8647 today!
Are you in need of a reliable Healthcare Communication Solution for your organization or the elderly? This month’s Snom/VTech webinar, we looked at Snom’s latest innovations targeting healthcare institutions. Let’s take a quick recap!
Snom’s healthcare solutions are designed to grow with your organization. From small doctor’s offices, medium-sized clinics, to large hospitals, Snom has you all covered!
Audio Assist with Temporary Volume Increase up to 50db During Calls and Message Playback
Caller ID Announce
Antibacterial Plastics To Promote a Safe Clean Environment
SOS Pendant with IPX4 Water Resistance so it can be Worn in a Shower
Don’t forget to take advantage of Snom’s trade-in program! This promotion is valid on purchases or lease agreements from now through July 15, 2021. Minimum of 5 phones and maximum of 200 phones. Call one of our VoIP consultants today at 1-800-398-8647 to learn more!
What is a SIP Call? A SIP Call is a telephone call generated through the process of transmitting voice calls over a SIP Trunk. To understand the process, you need to know what a SIP Trunk is.
What is SIP Trunk and How Does It Work?
A SIP trunk refers to two things. SIP (session initiation protocol), which is the protocol used to start and end a call, and a trunk, which is a term adopted from traditional telecommunications. A trunk cable is a cable with a lot of copper pairs that are designed to facilitate many concurrent calls.
In the same way voltage travels through an analog telephone pair, RTP (Real-Time Transport Protocol), travels across a session in a SIP trunk. RTP, is the audio portion of a call, and the quality of that audio has a lot to do with the network it’s traversing. A reliable, low latency connection to the internet is critical to the success of a SIP trunk.
A WiFi phone is a telecom device that’s equipped with the capability to connect to the Internet through a WiFi network. When using these devices, you are able to make phone calls, receive/send messages through a WiFi connection.
Since Wi-Fi calling makes calls over the Internet through WLAN (wireless local access network), it doesn’t need to rely on the network of cell towers. WiFi ranges up to 300ft, thereafter you need another WAP (Wireless Access Point/Repeater/WiFi Extender) to continue the longevity so the connection doesn’t start cutting out and calls drop.
Wi-Fi calling communicates through the Internet like other VoIP phones, therefore, there’s no additional cost, even for international (long-distance) calls.
WiFi phones are popular for a reason! Here we will look at the four top benefits:
Wireless: Users can enjoy free roaming in the offices without losing important calls/messages. No more annoying wires!
Low Cost: Users can use their flat-fee low-cost VoIP service to make calls to and from anywhere in the world.
Simplicity & Ease of Use: Anyone who knows how to use a cellular phone can learn how to use a WiFi phone very quickly! The setup is fairly easy as well.
Calling Features: Features such as speed dialing, call forwarding, call waiting, conference calling and others can be delivered with exceptional voice quality and mobility.
Ready to explore more WiFi phones? Visit our website or simply give our VoIP experts a call at 1-800-398-8647!
Did you join our 3CX Bootcamp Webinar this month? Don’t miss out on helpful information that will help you win more deals! This month, our partners at 3CX talked about building effective quotes. Here’s a quick recap:
During the webinar, we gave our partners some tips that will help them build out effective quotes step by step:
1) Try to find your customers’ nonnegotiables, such as:
Remote Users
Multiple Office Locations
Application Integrations
Lower monthly cost?
Evaluate existing equipment:
2) Conducting Site Survey
Analog System or IP-based
Are they VoIP Ready?
PoE Switches
Internet speed
Existing Server Capacity
Reuse of IP Phones
Design Call Flow
3) Prepare for your proposal, including:
An introduction to your company and your value proposition
An overview of 3CX and our capabilities
A justification as to why 3CX is an ideal fit for the SPECIFIC customer
System Specifics – call flows, IVRs, integrations, feature required ect.
