October VoIP Supply Reseller Updates

October 23, 2020 by Ying-Hui Chen

Did you join our VoIP Supply reseller webinar this month? If you didn’t, don’t miss out on this webinar recap! This month, Don talked about our new products, Snom’s new certification with Metaswitch, Broadvoice Bubble features, and so much more. Let’s dive in!

Download our Presentation Slides Here to Learn More

What New Products Should VoIP Resellers Look Out For?

There are many exciting new products being released this month!

Grandstream’s UCM6300

Grandstream’s UCM6300 has drawn a ton of attention and we will have them in stock on Monday (October 26th!). The UCM6300 Series is Grandstream’s latest IP PBXs that support desktop (WebRTC), mobile (Wave app), SIP video conferencing endpoints, IP phones.

ESI’s Access 5D Thermal Reader

Looking for a solution that will help your customers keep their work environment safe during this difficult time? Definitely check out the ESI Access 5D Thermal Reader!

This device is designed to check for a flexible set of variables that can be set by each organization according to their access needs. It utilizes RFID scans, QR codes, and even facial recognition for a wide range of different scenarios and businesses

Patton’s SN500

Don’t forget to also check out Patton’s latest addition to its SmartNode family. Designed for small/home offices and small to medium enterprises, the SN500 supports 4 to 30 concurrent SIP calls.

Metaswitch Certifies Interoperability with Snom SIP Phones

Snom is proud to announce the successful interop of Snom SIP phones with cloud-native communications leader, Metaswitch. The platforms added the following Snom desksets, DECT mobility and conference solutions to Metaswitch PBX solutions, resulting in successful interoperability and ease of configuration:

What is Broadvoice Bubble?

Have you heard of Broadvoice Bubble? Broadvoice Bubble lets users interact instantly with clients wherever they are via business SMS/MMS messages delivered automatically to their smartphones!

Key benefits include:

Avoid wasted time and manpower on missed calls and voicemail messages
Templatize and automate routine notifications and responses
Deliver promotions and special offers straight to your customers
Give customers immediate and responsive service
Text-enable your software, website, or other applications
Let customers contact your service by text as well as phone

Ready to see more updates? Join our monthly VoIP Supply reseller webinar to stay on top of VoIP!

What’s New This October? Grandstream’s UCM6300, Yealink’s T4U Series, and More!

October 21, 2020 by Ying-Hui Chen

It’s time to review our new VoIP Hardware this month! The biggest highlight goes to Grandstream’s new UCM6300 Series IP PBX.

Grandstream’s UCM6300 IP PBX

Grandstream’s UCM6300 series is a new series of high-end UCM IP PBXs. The UCM6300 series includes four models, the UCM6301, UCM6302, UCM6304, and UCM6308. These new IP PBXs draw a lot of attention between businesses looking for an increased capacity (up to 5000 users!). Click here to learn more about the UCM6300!

Key Features:

A true enterprise-grade unified communications solution
Increased capacity – up to 5000 users
Included video conferencing platform
Built-in high-availability and hot standby
API available for integrations and interoperability (Asterisk 16)

Yealink’s New T4U Series IP Phones

The next big highlight goes to Yealink’s T4U Series. Yealik’s new T4U Series offers the same elegant appearance as the T4 line, but with improvements on greater interoperability and better collaboration. These IP phones come with secure interoperability, easy customization, and more advanced features such as:

High Expansibility
Optima HD Audio
Acoustic Shield
Efficient Installation and Provisioning
Secure Transport and Interoperability

Patton’s SmartNode 500 Session Border Controller and Router

Don’t forget to also check out the Patton SmartNode 500 eSBC and Router, the smallest SBC device in the world!

Designed for small/home offices and small to medium enterprises, the SN500 supports 4 to 30 concurrent SIP calls. The SN500 provides protection to your network, as well as call-quality assurance for ALL-IP business communications.

Key Features:

2 x Ethernet 10/100/1000Base-T
4 SIP Sessions no RTP transcoding (SIP b2b UA) upgradeable
Patton Cloud Orchestrated Advanced CDRs and Call Quality Metrics**
Up to 30** SIP to SIP calls
Desktop or wall mountable

Visit our product page to learn more about the SN500 SBC and Router!

Ready to learn more new VoIP hardware this month? Visit our new product page here or give one of our VoIP solution consultants a call at 1-800-398-8647 today.

3 Best Like-New Poly (Polycom) VoIP Phones

October 20, 2020 by Youleidy Vega

VoIP Supply is featuring used Poly products for this month’s top Refresh picks. Our Refresh product line is made up of quality used phones that have been put through our comprehensive 10-step process to help ensure that the products work well and look great.

Check out the 10-step process here:

Like-New Poly VVX 411

This is a 12-line IP Phone that features HD Voice, dual Gigabit ports and a color 3.5 display.

This is a great mid-level phone for the office professional or contact center employee.

Check out the VVX 411 datasheet here to learn more.

Like-New Poly VVX501

Another 12-line IP Phone is the VVX 501. This model also features Gigabit ports and has a touch-screen display. This model has less BLF keys than the VVX 411 above and has a different interface, but the functions are very similar.

Check out the VVX 501 datasheet here.

Like-New Poly VVX601

For the executive user or employees who handle a large number or calls, the Poly VVX 601 IP Phone adds 4 lines with support for up to 16-lines. It also features a larger screen than the previous models with a 4.3in LCD gesture based, multi-touch capable capacitive touchscreen display. The VVX 601 has been designed with managers and high-level employees in mind who can benefit from an expandable office phone.

Check out the VVX 601 datasheet here.

All of the Poly models featured here are capable of easily integrating with third-party Unified Communications (UC) apps in order to help increase productivity.

For more information about Refresh (like new) products from VoIP Supply contact us as 1-800-398-8647.

Check out the VVX 601 datasheet here.

All of the Poly models featured here are capable of easily integrating with third-party Unified Communications (UC) apps in order to help increase productivity.

For more information about Refresh (like new) products from VoIP Supply contact us at 1-800-398-8647.

4 Tips for Successful Remote Teaching with Google Meet, Zoom, and Konftel

October 15, 2020 by Ying-Hui Chen

Remote teaching is just as challenging as distance learning. Especially for teachers who had no experience with remote communication devices. Luckily, with the right devices and practice, all teachers can get the hang of it pretty quickly! Our team put together these 4 tips to help you set up an effective virtual classroom:

Download Konftel’s Remote Classroom Training Slides Here to learn more.

1. Set Up Your Devices

Devices You Will Need:

Laptop/PC
USB Cable
Konftel Ego/55WX Conference Phone
Konftel Cam20/Cam50 Web Camera
Secondary screen (if needed)

Plug your computer into a singular USB cable to:

pair your audio device (Ego/55wx)
pair your camera device (Cam20/Cam50)
extend your computer screen to a secondary screen in the room

2. Test Your Invitation

Practice sending out an invitation to children who are remote. You generally have two options:

Everyone who tries to join will be asked to join your classroom
Only allow students who are in your class to join the classroom

3. Check Audio and Video Settings

Make sure your audio and camera devices are selected properly.

For Google Meet Users:

Click ‘three dots’ in the bottom right of the Google Meet room
- Click ‘Settings’
Audio tab
- Microphone
  - Konftel Ego/55Wx
- Speakers
  - Konftel Ego/55Wx
Video tab
- Konftel Cam20/Cam50
- Send ‘High Resolution’

For Zoom Users:

Click ‘^’ next to Mute
- Select a Microphone
  - Select the Konftel Ego/Konftel 55WX
Click ‘^’ next to Video
- Konftel Cam20/Cam50

4. Get Familiar with Your Controls:

Play around with the control settings ahead of time will help you prepare for the real class sessions. How do you mute and unmute a student? How do you share your entire screen or a Chrome tab? Check out these basics:

Google Meet Controls:

Konftel Ego Audio Device Controls:

Konftel 55Wx Audio Device Controls:

Download Konftel’s Remote Classroom Training Slides Here to learn more.
There you have it! Konftel’s devices have helped many teachers and students successfully build a secure and effective learning environment. If you’d like to learn more about Konftel, visit our website or simply give one of our VoIP solution consultants at 1-800-398-8647 today.

How to Configure The Voice Message Number on Fanvil’s X6 IP Phone

October 12, 2020 by Ying-Hui Chen

Are you trying to configure your voice message number on the Fanvil X6 IP phone? You need to configure the number first before you can retrieve any voice messages coming in. Let’s see how this can be easily accomplished:

How to Configure The Voice Message Number on Fanvil’s X6 IP Phone

When the device is in the default standby mode,

Browser the DSS LCD items until you find the [MWI] button.
Press [MWI] button to open the voice message configuration screen, select the line to be configured with up/down navigator keys.
Press [Edit] button to enable and edit the voice message number, when done, press [OK] button to save the configuration

Have you successfully configured your voice message number? Download our Fanvil user manual to learn more!

What are the Best Headsets for Poly (Polycom) Phones?

by Ying-Hui Chen

Are you using Poly (Polycom) phones? Pairing the right VoIP headset with your Polycom VoIP phone is an important factor to enable clear communications. Let’s check out some of the best Poly (Polycom) compatible headsets on the market.

Poly (Plantronics) Blackwire 3210

Poly’s Blackwire 3210 is a USB, one-ear VoIP headset that comes with advanced features. It is perfect for businesses using softphones on a regular basis. We still have the Poly Blackwire 3210 headsets in stock!

Check out some of the popular functions:

USB-A connection
Monaural headset
Step smartly into unified communications
Wearing style choice
Lightweight design
Simple call management
Outstanding audio quality

Poly (Plantronics) CS540 Headset

Featuring three different wearing styles, the Plantronics CS540 headset is best known for being lightweight (only 21 grams). The Plantronics CS540 is also equipped with one-touch controls, energy efficient power management, and simple plug-and-talk installation to optimize your satisfaction. If you have a limited budget, the refurbished Plantronics CS540 is available at our refresh center.

Som helpful features and functions include:

Range up to 350-feet away for maximum mobility
Offers you a choice of three wearing options to match your personal style
Premium wideband audio quality
One-touch call answer/end, vol +/-, and mute
Smart power management system optimizes for range and talk time

Poly (Plantronics) EncorePro HW520V

The Poly EncorePro HW520V is an over the head binaural headset designed for a variety of businesses, including contact centers. The HW520V VoIP headset provides soft ear cushions, making it easy to wear for hours at a time.

See why our customers love the HW520V:

Adjustable Fit for all day comfort
Noise cancelling boom
Visual and Tactile Positioning
Designed for call-intensive environments
SoundGuard Technology

What headset are you using for Polycom phones? We want to know.

How to Protect Your Phone System with an SBC

by Ying-Hui Chen

If you still think only having firewalls would be enough to protect your phone system, you are really putting your system at risk! Firewalls were not designed for VoIP traffic, therefore, they don’t understand the SIP protocol and routing needs to provide proper protection. In our Session Border Controllers (SBCs) webinar with Sangoma, we demonstrated why having an SBC is crucial to your business. Here’s a quick flashback:

Download the Presentation Slides Here to Learn More

How Does SBC Apply to Remote Workers

As remote working became a new normal, cybersecurity is now more important than ever! An SBC allows access to authorized endpoints on remote worker premises. This eliminates interoperation and firewall issues on corporate and remote worker networks, maintain security.

With an SBC, your system is able to detect and handle any attacks, adding an additional layer of control and protection.

3 Top Benefits of Sangoma SBCs

Sangoma’s SBCs are one of the most popular SBC options at VoIP Supply for a reason! While there are a ton of benefits we want to share with you, let’s start from these top three advantages:

Ease of Installation and Use
- Simple Licensing
- Straight Forward Configuration for Complex Solutions
Security: Numerous features such as IDS/IPS, ACL, Filtering and more
Flexibility in Deployments
- Robust Routing
- High Availability solutions
- Flexible network deployment configurations

Contact one of our VoIP consultants today to learn more about our SBCs! Or visit Sangoma’s SBC pages to learn more features and benefits!

How to Perform a Factory Reset on OBi302 VoIP Adapter

October 2, 2020 by Ying-Hui Chen

Poly OBi302 is a quality, 2 port Analog Telephone Adapter (ATA) that allows users to use their existing analog phones or fax machines to make calls using the internet.

We receive questions about the OBi302 Adapter frequently and would like to share the questions and answers with all of you who may need them. Today’s we are going to show you how to factory reset your OBi302 ATA:

How to Factory Reset Poly’s Obi302 ATA

Power on the OBi device.
Locate the Factory Reset button access hole on the bottom of the OBi device. It is a circular hole (a little larger than the others) just above and to the left of the Model ID on the product label.
Using a paper clip or similar instrument, depress the button inside the hole for 15 seconds.
The Power LED ashes red. Release the button and the OBi device is now reset to factory defaults. Note: A service provider may restrict some

Download our Poly OBi302 configuration guide here to learn more!

Visit our product page to learn more about the Poly OBi302 VoIP Adapter!

Sangoma Helps Allworx Customers Switch to Switchvox Cloud at a Discounted Price

by Ying-Hui Chen

Are you an Allworx customer looking for a new cloud solution? Sangoma wanted to help you settle in your new home, Switchvox Cloud!

Allworx customers that move to Switchvox Cloud can now get $22.99/seat on a 3- year unlimited contract. Contact one of our VoIP consultants at 1-800-398-8647 today to claim this deal!

About Sangoma Switchvox Cloud

Switchvox Cloud is Sangoma’s cloud-based Unified Communications (UC) solution for small to medium-sized businesses (SMBs). This full-featured UC cloud solution is affordable and intuitive. Switchvox Cloud providers your employees with reliable, high-quality VoIP phone service and advanced features such as:

Mobility
Call queues/ Voicemail
Unified messaging
Presence
Chat
IVRs
Integration with Salesforce CRM
Monitoring
Learn More here!

Fanvil IP Phones are Now CISCO Broadworks Certified!

October 1, 2020 by Ying-Hui Chen

Good news! Fanvil announced that all series of Fanvil IP phones are now certified on CISCO Broadworks.

Cisco BroadWorks is a global leader of the cloud business communication platform. Fanvil’s new certification with BroadWorks will ensure smooth integration and collaboration between BroadWorks and Fanvil’s IP phones.

Which Fanvil models are certified with CISCO Broadworks?

All current main models are certified. These future models will also be certified: Fanvil X-H Middle/J-E/V/VS/XS/XT/XU/XW-XV Series. Some examples include:

Download the verification of the compatibility guide here to learn more details!

Download the partner’s configuration guide here.

VoIP Supply is an authorized distributor of Fanvil and we are excited to hear this great news and are looking forward to seeing more of our customers benefit from the new integration.

What New Products Should VoIP Resellers Look Out For?

Grandstream’s UCM6300

ESI’s Access 5D Thermal Reader

Patton’s SN500

Metaswitch Certifies Interoperability with Snom SIP Phones

What is Broadvoice Bubble?

Grandstream’s UCM6300 IP PBX

Yealink’s New T4U Series IP Phones

Patton’s SmartNode 500 Session Border Controller and Router

1. Set Up Your Devices

2. Test Your Invitation

3. Check Audio and Video Settings

4. Get Familiar with Your Controls:

How to Configure The Voice Message Number on Fanvil’s X6 IP Phone

How Does SBC Apply to Remote Workers

3 Top Benefits of Sangoma SBCs

How to Factory Reset Poly’s Obi302 ATA

About Sangoma Switchvox Cloud

Which Fanvil models are certified with CISCO Broadworks?

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