Patton SN4740 High-Density Analog Gateway Application Scenarios

June 23, 2020 by Ying-Hui Chen

We co-hosted a webinar this month with our partners at Patton to dive into Patton’s New SN4740 high-density analog gateway. If you missed our webinar, here are some key takeaways you can’t miss out on! Let’s get to it:

Key Advantages of Patton’s High-Density Analog Gateway:

Right # of Ports – Not too many nor too few
High-availability (Dual Power supplies)
K.21 analog line surge protection
Link Redundancy & Survivability
Notification & Alerting
Software upgrade

SN4740 High-Density Analog Gateway Application Scenarios

The hospitality industry will be able to take advantage of the smooth all-IP integration for IP PBX, SIP phones and Cloud service. More features such as Ring-Groups and Priority Call Handing (E911) will also be a big plus for hospitality businesses
Service Providers will save costs from extending the lifespan of their existing infrastructure and the low cost of upgrading from PSTN to IP-based.
Enterprises & Campuses are able to reuse their existing copper infrastructure and utilize the emergency contact features.
More ideal industries for SN4740 include:
1. Mining sites (gold, diamonds, copper, etc.)
2. Oil & Gas, Fossil Resources production plants
3. General manufacturing plants
4. Transportation – Railway, etc.

Download the presentation slides here to learn more!

See below for a comparison chart for Patton’s Analog Gateways:

Patton’s products are also compatible with Microsoft Teams! Click here to download a guide to Microsoft-based communication service.

Don’t forget to take advantage of Patton’s Virtual SmartNode Free Trial for 90 Days and our exclusive promotion that gives you 20% off the SN4741/24JS24V/RH11/EUI. Limited supply available, don’t wait!

Visit our Patton product pages to learn more!

3CX Call Center Guide: How to Generate 3CX Call Reports

June 22, 2020 by Ying-Hui Chen

When running a call center, agent productivity and customer satisfaction are always top priorities. Luckily, 3CX’s call reports help your call center clients keep these priorities on track at all times!

In our 3CX webinar this month, Matt walked us through some of the main reports and explained how these can help your business make a better decision. We were also excited to have Snom join us to talk about their work from home solutions and new products! Let’s take a look at what both partners have to share:

How to Generate 3CX Call Reports

There are basically two types of reports you can utilize, Agent Productivity Reports and Quality of Service Reports. These reports are available on-demand or you can schedule them according to your clients’ needs. The majority of reports can be:

Exported as a html or csv file
Scheduled daily, weekly, bi weekly and month
Filtered by date (reports can be pulled from call logs up to 30 days old)

Download the guide to learn more!

#1 Agent Productivity Reports

User Activity (Graph)
Extension Statistic Report
Ring Group Statistics
Call Distribution (Graph)
Agents in Queue Statistics
Agent Login History

#2 Quality of Service Reports

Average Queue Waiting Time (Graph)
Call Cost by Extension Group
Call Cost by Call Type
Queue Answered/ Unanswered Calls (Graph)Queue
Answered Calls (Graph)
Queue Unanswered Calls (Graph)
Statistic SLA
Breaches SLA
Trunk DID
Queue performance overview
Detailed Queue Statistics
Team Queue General Statistics
Team Queue Lost Calls
Abandoned Queue Calls
Queue Answered Calls by Wait Time
Queue Callbacks
Queue Failed Callbacks

Snom Product Updates

Snom introduced their product lines, including IP phones, DECT phones, the wireless conferencing solution, the single-cell & multi-cell DECT station solutions, and so much more.

Snom’s new C620 wireless conference phone is highly scalable and is suitable for a wide range of room sizes.

Snom also talked about their handset updates. The new M70, M80, M9, and M900 DECT solutions come with a higher resolution screen, BT for Headset +Position, and more unique features.

Download our presentation slides to learn more!

Join our next 3CX & Snom boot camp webinar to stay on top of new updates! Click here to reserve your spot!

Product Overview: Broadvoice Added Microsoft Teams Integration

June 19, 2020 by Ying-Hui Chen

Did you know that broadvoice now integrates with Microsoft Teams? Our team hosted a webinar with our partners at broadvoice to talk about this newly added Teams integration. Let’s hear all about it!

Broadvoice Microsoft Teams Integration

With broadvoice’s new integration, you are able to make inbound and outbound calls directly within the MS Teams application.

This new integration is designed for users who are using Microsoft Teams for collaboration and require the ability to place or receive calls outside of Teams ecosystem.

If you have customers using Microsoft suite of services including Word, Excel, Powerpoint, MS Teams, Sharepoint, and more, this integration will give them the ability to accomplish the following:

Inbound/outbound calling
Auto attendants
Business hours
Call groups
Call recording
Fax

When you take advantage of broadvoice’s Teams integration, you can enjoy both Teams user features and b-hive UCaaS features!

Download our presentation slides or call one of our VoIP experts at 1-800-398-8647 to learn more!

How to Set Up Multicast on Fanvil’s X7A Android Phone

by Ying-Hui Chen

Did you know you can make a broadcast call with Fanvil’s new X7A Android phone? This feature makes it so easy for users to make announcements and/or send out important messages directly from their X7A phone.

To set up the multicast features, you can:

Configure a multicast DSS Key on your X7A phone, which allows users to send a Real-Time Transport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling
Configure your phone to receive an RTP stream from a pre-configured multicast listening address without involving SIP signaling. You can specify up to 10 multicast listening addresses.

How to Set Up Multicast on Fanvil’s X7A Android Phone

Simply follow these steps to set up your multicast feature:

Go to web page of [Function Key] >> [Function Key]
Select the type to multicast
Set the multicast address, and select the codec
Click Apply
Set up the name, host and port of the receiving multicast on the web page of [Phone Settings] >> [MCAST]
Press the DSSKEY of Multicast Key which you set
Receiver will receive multicast call and play multicast automatically

Ready to learn more? Visit our product page to learn more!

June Hardware Roundup: Infrared Camera, New Android Phone, and New Multi-Color Strobe Light!

June 16, 2020 by Ying-Hui Chen

June is an exciting month at VoIP Supply! This month, we introduced quite a few new products, ranging from security dome cameras, Android phones, to multi-color strobe lights. Let’s dive in!

Grandstream Introduced the New Weatherproof Infrared Dome Camera

Grandstream is excited to introduce its new weatherproof infrared dome and bullet SIP cameras with a 3.6 mm lens! The GSC3610 & GSC3615 are ideal for wide-angle monitoring of nearby subjects in banks, hotels, retail stores, offices, and more places. These cameras support motion detection and smart infrared technology for white balance and exposure. Learn more here!

Key Features:

Supports motion detection
Smart infrared technology for optimal white balance and exposure
Built-in PoE to power the device and provide a network connection
Supports alert notifications via outbound voice or video call & email screenshot
IP66-level weatherproof capability

Fanvil Introduced the NEW X7A Android Phone!

Don’t miss out on Fanvil’s latest addition, the X7A Android Phone! The X7A runs on the Android 9.0 system and features built-in WiFi, 112 DDS keys, and a screen definition of 1024*600 LCD.

Key Features:

20 SIP lines, 3-way conference, hotspot
7” capacity color touch-screen
HD voice: HD handset, HD speaker
Built-in Bluetooth 4.2 and 2.4G/5G Wi-Fi
Up to 112 DSS keys available at the display

We are co-hosting a webinar with Fanvil to give you a sneak peek at this new innovation! Join us on June 23rd at 2 PM to learn about how you can win with Fanvil’s X7A!

Algo Introduced the NEW 8138 SIP Multi-Color Strobe Light!

Check out Algo’s highly visible multi-color strobe light! The Algo 8138 SIP Strobe is Power over Ethernet (802.3af) four-color (amber, blue, green, and red) IP endpoint.

This PoE multi-color strobe light will make your work environment extra safe! It is ideal for noisy facilities, where protective hearing is worn, and/or where an emergency notification needs to be made.

Key Features:

Supports RTP multicast, in addition to Polycom Group Page, and Singlewire InformaCast
SIP compatibility with leading UC vendors / VoIP platforms.
Configurable through a web interface.
Auto-provisioning (i.e., TFTP, FTP, HTTP, HTTPS). Also supported: TLS & SRTP, SIP over TCP, DNS SRV Record, and CDP/LLDP automatic VLAN assignment.
PoE (IEEE 802.3af)

See more new VoIP products here or simply give our VoIP experts a call at 1-80–938-8647 to learn more!

Used IP Phones that enhance office productivity

by Youleidy Vega

This month’s VoIP Supply’s Refresh picks are top of the line IP Phones that help to enhance the productivity in any work space. With affordable prices and an included 1-year warranty, it is easier than ever to equip any office with used, like-new devices.

Check out our top models below:

Refresh Yealink SIP-T46S $119.99

The Yealink T46S is an elegant IP Phone with a beautiful color display. It can handle up to 16 SIP accounts and features Opus support for a superior audio performance. The Yealink T46S is suitable for call center employees, office professionals and receptionists who handle a high call level and would benefit from the number of BLF keys offered.

4.3-inch 480 x 272-pixel color touch screen
Paperless label design
Headset and EHS support
Wi-Fi via WF40
Bluetooth via BT40
USB recording
Support for expansion modules
Stand with two adjustable angles
Wall-mountable

Refresh Polycom VVX 311 $72.99

The VVX 311 is a powerful, yet affordable 6 line VoIP Phone for the entry-level user. Its features and functionality are great for call centers because it offers a clean design with a grayscale display and it provides HD Voice so that every call is crisp and clear. With Polycom’s Acoustic Clarity users enjoy acoustic echo cancellation and background noise suppression.

Dedicated headset port with electronic Hook switch capability
208 x 104 pixel backlit Graphical LCD display – Polycom HD voice up to 7 KHz on all Audio paths (speaker, handset, headset)
2 Gigabit ports – doubled memory and sixty percent CPU clock speed increase from vvx 310
Comes standard ready for pole with included Ethernet cable. Optional AC power adapter sold separately.

VVX 311 Datasheet

Refresh Polycom Trio 8800 $789.99

Trio 8800 Datasheet

The Trio 8800 is a professional smart hub for the conference room that helps enhance collaboration. Not only does it provide clear calls with HD Audio, but it also allows users

to see and share video in high definition.

Wi-Fi capable
Two-port gigabit Ethernet switch, 10/100/1000 Base-TX across LAN and 2nd port – 2nd port supports IEEE 802.3af PSE
Hybrid registration support for connecting to multiple platforms simultaneously. Register up to 3 separate lines
BYOD- pair your own devices via USB, Bluetooth/NFC or IP

We have so many other Refresh options to choose from. Check us out online or feel free to give our experts a call at 1-800-398-8647 for more information.

babyTEL Makes Transitioning from Analog to IP a Breeze

June 15, 2020 by Ying-Hui Chen

Copper Retirement is the most significant change to the Telecom network since the cellphone revolutionized mobility. Are you and your business prepared?

VoIP Supply was excited to co-host a webinar with babyTEL this month to talk about their Faxing over IP solution! If you missed our webinar, be sure to check out this post!

Click here to download the webinar slides.

Who is babyTEL?

babyTEL is a leading VoIP solution provider that offers services that integrate traditional, unified and social communications with VoIP options. They are a global leader in T.38 encryption faxing service. Check out some of babyTEL’s advantages:

World leader inT.38 encryption faxing
HIPAA compliant
Built-in with select Patton SN4140 gateway series
Keep your existing number no need to change!
Real-time
No storage
Confirmation from your fax machine

The monthly price includes:

Built-in Patton SN4140 gateway
All North American Long Distance Faxing
Fixed monthly fee
DID Fax number
Encryption (AES 256)

Learn more about babyTEL here!

babyTEL Webinar Q&A Session

Question: I understand the hardware is included, but it is an 8 port device, if we need only 1 fax machine – is there a lower cost option?

Answer: The SN4140 includes the encryption in the price if you don’t need the encryption there is a drop in the monthly fee. If you want the encryption, T.38, and up to 8 channels it comes out to roughly $48 a month. We do have other low cost options available as well.

Question: Can existing numbers be ported for use with this fax product?

Answer: We support DID phone numbers we have our own porting department we can port numbers from 99 % of the territories that cover 99% of the population so we manage the port process to make it easier for our clients if you go to the babytel website and scroll down to the bottom of the page we have a little number porting generator you can see if your number can be ported. We support toll free and DID numbers and we can support them both

5 Sizzling Summer Sangoma Reseller Updates You Must Know

June 12, 2020 by Ying-Hui Chen

Did you miss out on the Sangoma reseller webinar this month? Don’t miss out on this webinar recap! During the webinar, we talked about several exciting new updates including new releases, promotions, and more! Let’s check them out:

Download our presentation slides here to learn more.

#1 PBXact 15 Released

Sangoma’s PBXact 15 is released! This new version highlights:

Backup and restore
FreePBX to PBXact wizard
FastAGI
GraphQL API

#2 Zulu 3.5

Be sure to check out the latest version of Sangoma Zulu softphone! Users can now enjoy:

One on one video and screen share
Call merging
Room conferencing
Attended transfer

#3 New H10 & H20 Wireless VoIP Headsets

Sangoma recently released the H10 & H20 wireless headsets specifically for their D and S-Series IP phones. They provide lasting comfort and give you the ability to walk around your office while staying connected at all times.

Automatic configuration with Sangoma D-Series and S-Series IP phones
Up to 8 hours of talk time
36 hours battery standby time
LED indicator light (call status, pairing status and other events)
Noise cancellation – filtering out background noise
AUX port for deskphone EHS adapters

#4 New Sangoma Meet

Check out Sangoma Meet, Sangoma’s new video conferencing platform that allows you to video conference with up to 50 participants on any device.

Sangoma Meet is also fully encrypted, guaranteeing that your conversations are private, secure and password protected so that only the people you want on your video calls can join. Learn more here!

#5 New S-Series Instant Rebate Promotion

Enjoy some instant rebate when you purchase Sangoma’s S-Series IP phones this summer! Add to cart to see better pricing. This promotion ends September 30th, 2020. So don’t wait!

S206 – US$10
S305 – US$20
S406 – US$30
S505 – US$40
S705 – US$50

Sangoma Reseller Webinar Q&A Session

Question: How private are the conversations on meet.sangoma.com?

Answer: The conversations on Sangoma Meet are confidential. They are not stored anywhere and they are private.

Question: With regards to zulu mobile, can the user have the option to turn it off and on?

Answer: Yes the user has the ability to turn the zulu mobile app on and off within the app. If you go into your account settings you can turn it off for notifications and for everything else. Then you can turn it on when you’re ready to receive notifications and use it to make a phone call.

Poly Studio X Series and Poly G7500 Became the First Zoom Rooms Appliances to Receive Zoom Certification

June 10, 2020 by Ying-Hui Chen

Poly announced today that their Poly Studio X30 and X50 and the Poly G7500 video conferencing system are now the first Zoom Rooms Appliances to receive Zoom certification.

The First Android-based Appliances Managed Via Zoom Device Management

The Poly Studio X30, X50, and G7500 video conferencing devices are the first Android-based appliances that are fully managed via Zoom Device Management (ZDM). These devices meet Zoom’s standards for audio and video quality and they combine a full Zoom Rooms experience with Poly’s audio and video technologies, including NoiseBlackAI and Acoustic Fence.

Purpose-Built & Secure Native Solutions for Zoom

As of today, Poly is the only provider with native video, voice and headset solutions that are purpose-built for Zoom Rooms, Zoom Meetings, and Zoom phone.

These Zoom Rooms Appliances are also developed with security in mind with a hardened operating system, secure update distribution, and third-party testing to put users’ minds at ease.

“Zoom is committed to consistently delivering a high-quality experience for all use cases and as the first Zoom Rooms Appliances to receive Zoom certification, the Poly Studio X family and G7500 will help ensure meetings are seamless and secure” – Jeff Smith from Zoom Video Communications, Inc.

We are excited to hear about this new certification from Poly! We are looking forward to seeing how these Zoom Rooms Appliances take our customers’ communications onto the next level.

Learn more in Poly’s press release.

How to Customize Fanvil X7C Soft Keys

June 9, 2020 by Ying-Hui Chen

Do you want to make your Fanvil phone more personalized? Fanvil’x X7C IP phone comes with 60 DSS keys which you can customize in different phone interfaces! Let’s see how this can be easily accomplished:

In your web control panel, on the left you can select “Function Key” and go to tab “Soft Key”
From there you will see 4 soft keys defined and displayed in one interface (default).
Select your Soft Key Mode:
1. More: Set up over 4 keys and have the first 3 be soft function keys and the 4th one be “more”
2. Arrow: Display 4 keys in one interface and users can use left/right key to switch keys
3. Disable: Only use the 4 keys by default
Define Exit Key: Left or Right
Change screen setting & position

That’s it! These intelligent DSS keys can greatly improve your working efficiency with advanced design and high-cost performance. Learn more about Fanvil’s X7C phone here.