What’s New This October? Grandstream’s UCM6300, Yealink’s T4U Series, and More!

October 21, 2020 by Ying-Hui Chen

It’s time to review our new VoIP Hardware this month! The biggest highlight goes to Grandstream’s new UCM6300 Series IP PBX. 

Grandstream’s UCM6300 IP PBX

Grandstream’s UCM6300 series is a new series of high-end UCM IP PBXs. The UCM6300 series includes four models, the UCM6301, UCM6302, UCM6304, and UCM6308. These new IP PBXs draw a lot of attention between businesses looking for an increased capacity (up to 5000 users!). Click here to learn more about the UCM6300!

Key Features:

  • A true enterprise-grade unified communications solution
  • Increased capacity – up to 5000 users 
  • Included video conferencing platform 
  • Built-in high-availability and hot standby 
  • API available for integrations and interoperability (Asterisk 16)

Yealink’s New T4U Series IP Phones

The next big highlight goes to Yealink’s T4U Series. Yealik’s new T4U Series offers the same elegant appearance as the T4 line, but with improvements on greater interoperability and better collaboration. These IP phones come with secure interoperability, easy customization, and more advanced features such as:

  • High Expansibility
  • Optima HD Audio
  • Acoustic Shield
  • Efficient Installation and Provisioning
  • Secure Transport and Interoperability

Patton’s SmartNode 500 Session Border Controller and Router

Don’t forget to also check out the Patton SmartNode 500 eSBC and Router, the smallest SBC device in the world! 

Designed for small/home offices and small to medium enterprises, the SN500 supports 4 to 30 concurrent SIP calls. The SN500 provides protection to your network, as well as call-quality assurance for ALL-IP business communications.

Key Features:

  • 2 x Ethernet 10/100/1000Base-T
  • 4 SIP Sessions no RTP transcoding (SIP b2b UA) upgradeable
  • Patton Cloud Orchestrated Advanced CDRs and Call Quality Metrics**
  • Up to 30** SIP to SIP calls
  • Desktop or wall mountable

Visit our product page to learn more about the SN500 SBC and Router!

Ready to learn more new VoIP hardware this month? Visit our new product page here or give one of our VoIP solution consultants a call at 1-800-398-8647 today.

More from: VoIP Hardware Ying-Hui Chen Grandstream VoIP Hardware Yealink

3 Best Like-New Poly (Polycom) VoIP Phones

October 20, 2020 by Youleidy Vega

VoIP Supply is featuring used Poly products for this month’s top Refresh picks. Our Refresh product line is made up of quality used phones that have been put through our comprehensive 10-step process to help ensure that the products work well and look great. 

Check out the 10-step process here:

Like-New Poly VVX 411

This is a 12-line IP Phone that features HD Voice, dual Gigabit ports and a color 3.5 display. 

This is a great mid-level phone for the office professional or contact center employee. 

Check out the VVX 411 datasheet here to learn more. 

Like-New Poly VVX501

Another 12-line IP Phone is the VVX 501. This model also features Gigabit ports and has a touch-screen display. This model has less BLF keys than the VVX 411 above and has a different interface, but the functions are very similar. 

Check out the VVX 501 datasheet here. 

Like-New Poly VVX601

For the executive user or employees who handle a large number or calls, the Poly VVX 601 IP Phone adds 4 lines with support for up to 16-lines. It also features a larger screen than the previous models with a 4.3in LCD gesture based, multi-touch capable capacitive touchscreen display. The VVX 601 has been designed with managers and high-level employees in mind who can benefit from an expandable office phone. 

Check out the VVX 601 datasheet here. 

All of the Poly models featured here are capable of easily integrating with third-party Unified Communications (UC) apps in order to help increase productivity. 

For more information about Refresh (like new) products from VoIP Supply contact us as 1-800-398-8647.

For the executive user or employees who handle a large number or calls, the Poly VVX 601 IP Phone adds 4 lines with support for up to 16-lines. It also features a larger screen than the previous models with a 4.3in LCD gesture based, multi-touch capable capacitive touchscreen display. The VVX 601 has been designed with managers and high-level employees in mind who can benefit from an expandable office phone. 

Check out the VVX 601 datasheet here. 

All of the Poly models featured here are capable of easily integrating with third-party Unified Communications (UC) apps in order to help increase productivity. 

For more information about Refresh (like new) products from VoIP Supply contact us at 1-800-398-8647.

More from: VoIP Hardware Youleidy Vega ip phones Polycom Refresh

4 Tips for Successful Remote Teaching with Google Meet, Zoom, and Konftel

October 15, 2020 by Ying-Hui Chen

Remote teaching is just as challenging as distance learning. Especially for teachers who had no experience with remote communication devices. Luckily, with the right devices and practice, all teachers can get the hang of it pretty quickly! Our team put together these 4 tips to help you set up an effective virtual classroom:

Download Konftel’s Remote Classroom Training Slides Here to learn more.

1. Set Up Your Devices

Devices You Will Need:

  • Laptop/PC
  • USB Cable
  • Konftel Ego/55WX Conference Phone
  • Konftel Cam20/Cam50 Web Camera
  • Secondary screen (if needed)

Plug your computer into a singular USB cable to:

  • pair your audio device (Ego/55wx) 
  • pair your camera device (Cam20/Cam50) 
  • extend your computer screen to a secondary screen in the room

2. Test Your Invitation

Practice sending out an invitation to children who are remote. You generally have two options:

  • Everyone who tries to join will be asked to join your classroom
  • Only allow students who are in your class to join the classroom

3. Check Audio and Video Settings

Make sure your audio and camera devices are selected properly. 

For Google Meet Users: 

  • Click ‘three dots’ in the bottom right of the Google Meet room 
    • Click ‘Settings’ 
  • Audio tab 
    • Microphone 
      • Konftel Ego/55Wx 
    • Speakers 
      • Konftel Ego/55Wx 
  • Video tab 
    • Konftel Cam20/Cam50 
    • Send ‘High Resolution’

For Zoom Users:

  • Click ‘^’ next to Mute 
    • Select a Microphone 
      • Select the Konftel Ego/Konftel 55WX 
  • Click ‘^’ next to Video 
    • Konftel Cam20/Cam50

4. Get Familiar with Your Controls:

Play around with the control settings ahead of time will help you prepare for the real class sessions. How do you mute and unmute a student? How do you share your entire screen or a Chrome tab? Check out these basics:

Google Meet Controls:

Konftel Ego Audio Device Controls:

Konftel 55Wx Audio Device Controls:

Download Konftel’s Remote Classroom Training Slides Here to learn more.
There you have it! Konftel’s devices have helped many teachers and students successfully build a secure and effective learning environment. If you’d like to learn more about Konftel, visit our website or simply give one of our VoIP solution consultants at 1-800-398-8647 today.

More from: Q & A Ying-Hui Chen video conferencing voip phones Zoom

How to Configure The Voice Message Number on Fanvil’s X6 IP Phone

October 12, 2020 by Ying-Hui Chen

Are you trying to configure your voice message number on the Fanvil X6 IP phone? You need to configure the number first before you can retrieve any voice messages coming in. Let’s see how this can be easily accomplished:

How to Configure The Voice Message Number on Fanvil’s X6 IP Phone

When the device is in the default standby mode,  

  1. Browser the DSS LCD items until you find the [MWI] button.  
  2. Press [MWI] button to open the voice message configuration screen, select the line to be configured with up/down navigator keys.  
  3. Press [Edit] button to enable and edit the voice message number, when done, press [OK] button to save the configuration

Have you successfully configured your voice message number? Download our Fanvil user manual to learn more!

More from: How To / Installations Ying-Hui Chen Fanvil

What are the Best Headsets for Poly (Polycom) Phones?

by Ying-Hui Chen

Are you using Poly (Polycom) phones? Pairing the right VoIP headset with your Polycom VoIP phone is an important factor to enable clear communications. Let’s check out some of the best Poly (Polycom) compatible headsets on the market.

Poly (Plantronics) Blackwire 3210

Poly’s Blackwire 3210 is a USB, one-ear VoIP headset that comes with advanced features. It is perfect for businesses using softphones on a regular basis. We still have the Poly Blackwire 3210 headsets in stock!

Check out some of the popular functions:

  • USB-A connection
  • Monaural headset
  • Step smartly into unified communications
  • Wearing style choice
  • Lightweight design
  • Simple call management
  • Outstanding audio quality

Poly (Plantronics) CS540 Headset

Plantronics CS540Featuring three different wearing styles, the Plantronics CS540 headset is best known for being lightweight (only 21 grams). The Plantronics CS540 is also equipped with one-touch controls, energy efficient power management, and simple plug-and-talk installation to optimize your satisfaction. If you have a limited budget, the refurbished Plantronics CS540 is available at our refresh center.

Som helpful features and functions include:

  • Range up to 350-feet away for maximum mobility
  • Offers you a choice of three wearing options to match your personal style
  • Premium wideband audio quality
  • One-touch call answer/end, vol +/-, and mute
  • Smart power management system optimizes for range and talk time

Poly (Plantronics) EncorePro HW520V

The Poly EncorePro HW520V is an over the head binaural headset designed for a variety of businesses, including contact centers. The HW520V VoIP headset provides soft ear cushions, making it easy to wear for hours at a time.
See why our customers love the HW520V:
  • Adjustable Fit for all day comfort
  • Noise cancelling boom
  • Visual and Tactile Positioning
  • Designed for call-intensive environments
  • SoundGuard Technology

What headset are you using for Polycom phones? We want to know.

See More Headsets

More from: Small Business VoIP Ying-Hui Chen Headsets Polycom

How to Protect Your Phone System with an SBC

by Ying-Hui Chen

If you still think only having firewalls would be enough to protect your phone system, you are really putting your system at risk! Firewalls were not designed for VoIP traffic, therefore, they don’t understand the SIP protocol and routing needs to provide proper protection. In our Session Border Controllers (SBCs) webinar with Sangoma, we demonstrated why having an SBC is crucial to your business. Here’s a quick flashback:

Download the Presentation Slides Here to Learn More

How Does SBC Apply to Remote Workers

As remote working became a new normal, cybersecurity is now more important than ever! An SBC allows access to authorized endpoints on remote worker premises. This eliminates interoperation and firewall issues on corporate and remote worker networks, maintain security.

With an SBC, your system is able to detect and handle any attacks, adding an additional layer of control and protection. 

3 Top Benefits of Sangoma SBCs

Sangoma’s SBCs are one of the most popular SBC options at VoIP Supply for a reason! While there are a ton of benefits we want to share with you, let’s start from these top three advantages:

  • Ease of Installation and Use
    • Simple Licensing
    • Straight Forward Configuration for Complex Solutions
  • Security: Numerous features such as IDS/IPS, ACL, Filtering and more
  • Flexibility in Deployments
    • Robust Routing
    • High Availability solutions
    • Flexible network deployment configurations

Contact one of our VoIP consultants today to learn more about our SBCs! Or visit Sangoma’s SBC pages to learn more features and benefits!

More from: How To / Installations Ying-Hui Chen Session Border Controller VoIP Service

How to Perform a Factory Reset on OBi302 VoIP Adapter

October 2, 2020 by Ying-Hui Chen

Poly OBi302 is a quality, 2 port Analog Telephone Adapter (ATA) that allows users to use their existing analog phones or fax machines to make calls using the internet. 

We receive questions about the OBi302 Adapter frequently and would like to share the questions and answers with all of you who may need them. Today’s we are going to show you how to factory reset your OBi302 ATA:

How to Factory Reset Poly’s Obi302 ATA

  1. Power on the OBi device. 
  2. Locate the Factory Reset button access hole on the bottom of the OBi device. It is a circular hole (a little larger than the others) just above and to the left of the Model ID on the product label. 
  3. Using a paper clip or similar instrument, depress the button inside the hole for 15 seconds. 
  4. The Power LED ashes red. Release the button and the OBi device is now reset to factory defaults. Note: A service provider may restrict some 

Download our Poly OBi302 configuration guide here to learn more!

Visit our product page to learn more about the Poly OBi302 VoIP Adapter!

More from: Q & A Ying-Hui Chen

Sangoma Helps Allworx Customers Switch to Switchvox Cloud at a Discounted Price

by Ying-Hui Chen

Are you an Allworx customer looking for a new cloud solution? Sangoma wanted to help you settle in your new home, Switchvox Cloud!

Allworx customers that move to Switchvox Cloud can now get $22.99/seat on a 3- year unlimited contract. Contact one of our VoIP consultants at 1-800-398-8647 today to claim this deal!

About Sangoma Switchvox Cloud

Switchvox Cloud is Sangoma’s cloud-based Unified Communications (UC) solution for small to medium-sized businesses (SMBs). This full-featured UC cloud solution is affordable and intuitive. Switchvox Cloud providers your employees with reliable, high-quality VoIP phone service and advanced features such as:

  • Mobility
  • Call queues/ Voicemail
  • Unified messaging
  • Presence
  • Chat
  • IVRs
  • Integration with Salesforce CRM
  • Monitoring
  • Learn More here!

More from: VoIP News Ying-Hui Chen Sangoma switchvox

Fanvil IP Phones are Now CISCO Broadworks Certified!

October 1, 2020 by Ying-Hui Chen

Good news! Fanvil announced that all series of Fanvil IP phones are now certified on CISCO Broadworks. 

Cisco BroadWorks is a global leader of the cloud business communication platform. Fanvil’s new certification with BroadWorks will ensure smooth integration and collaboration between BroadWorks and Fanvil’s IP phones.

Which Fanvil models are certified with CISCO Broadworks?

All current main models are certified. These future models will also be certified: Fanvil X-H Middle/J-E/V/VS/XS/XT/XU/XW-XV Series. Some examples include:

Download the verification of the compatibility guide here to learn more details!

Download the partner’s configuration guide here.

VoIP Supply is an authorized distributor of Fanvil and we are excited to hear this great news and are looking forward to seeing more of our customers benefit from the new integration. 

More from: VoIP News Ying-Hui Chen Fanvil ip phones

MMS vs SMS: What are the differences?

September 29, 2020 by Ying-Hui Chen

What is MMS? MMS is short for Multimedia Messaging Service, it’s a service that allows users to send multimedia content such as pictures, video files, and texts.

MMS vs SMS: What are the differences

If you have a cellphone, you must have used some multimedia applications. SMS (short message service) and MMS are often going hand in hand. They are both delivered over a cellular network; however, while SMS has a limit of 160 characters, MMS messages don’t have a limit. See more differences:

  1. SMS contains text messages only; MMS contains videos, pictures, texts and other media files.
  2. You can send one SMS message to multiple recipients separately, not in groups; MMS uses group messaging which delivers one message to a group of recipients
  3. SMS & MMS both use cellular network: SMS texts are usually included in your plan; MMS messages use your mobile data

RingCentral currently supports both SMS and MMS services. They are automatically activated for RingCentral Office users. More service providers such as Nextiva and Vonage are releasing MMS support soon! 

See what providers support SMS here.

Visit our page to learn more about the service providers we work with!

More from: Q & A Ying-Hui Chen VoIP Service

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