Patton’s SN500 Mini eSBC Overview: Smart, Secure, and Powerful!

December 18, 2020 by Ying-Hui Chen

Are you using an SBC to protect your phone system? One question we hear from our customers frequently is “Is an SBC necessary?” “What if I have firewalls already?” In this month’s Patton webinar, we explained in detail why an SBC is needed and how to take advantage of Patton’s latest Mini eSBC SN500. If you missed our webinar, don’t miss out on this quick webinar recap!

Click here to download Patton’s webinar slides

Firewall vs SBC – What are the differences?

You may think having a firewall is enough to protect your communication system; the fact is, firewalls are not optimized for VoIP systems and there are shortfalls. Overall, firewalls:

Are not optimized for data traffic
Don’t have enough performance for small voice packets
Don’t support and recognize SIP and RTP traffic
Don’t prevent eavesdropping
Don’t protect you from hackers who commit tool fraud by hijacking a device and placing unauthorized long-distance calls.

On the other hand, an eSBC can defend against:

Toll fraud
- Back-to-back user agent
- Advanced call routing security
Denial of service
- Trusted peer – whitelist
- SIP packet flooding prevention
Eavesdropping – encryption (TLS/SRTP)
Truly converged voice and data security

Now let’s look at how Patton’s latest solution, SN500, can do for your business:

Patton’s SN500 Mini eSBC Overview

Patton’s SN500 is the smallest eSBC in the world! This little device can handle 4 to 30 simultaneous calls (ideal for SOHO). It is built to strengthen communication security, normalization, call status monitoring, and more!

Key features:

Smallest form factor
Up to 30 simultaneous calls
Back-to-back user agent
Call quality monitoring through Patton Cloud
SIP Related benefits include:
- Security
- Normalization
- Call status and quality monitoring
- Zero-touch provisioning

Why Patton’s SN500?

Simplifies VoIP deployments
Increases SIP service quality
Reduces installation time
Higher customer satisfaction and better customer retention
More control over service for ITSP
Better tools for technical support

Call one of our VoIP consultants today at 1-800-398-8647 to learn more details!

7 Selling Points to Increase Your 3CX Sales

by Ying-Hui Chen

Are you interested in increasing your 3CX revenue? Are you struggling to increase your sales? Don’t miss out on our 3CX webinar this month in which we talked about the 7 key selling points of the 3CX solutions! Here’s a recap:

Download our presentation slides here to learn more

Snom also joined us to talk about their latest VoIP products including the D7xx series IP Phones, the C520 and C620 conference phones, the M100 Series DECT phones and more. Click here to download Snom’s presentation slides!

#1 Unbeatable Price

Slash your customers bills by up to 80% per year
No per user charges: add unlimited extensions
Zero Add On Charges
Choose your own SIP Trunk- control your call costs
Licenses start from FREE!

#2 Open Platform for extra control

Choose & Control your own phone numbers.
Choose your own SIP Trunk and save.
Choose your own cloud provider.
Choose your own hardware.
Choose On-Premise or Cloud.

#3 Easy to Deploy

Deploy in Cloud with PBX Express on Google, Amazon or Azure.
Install On-Premise on Mini PC, Raspberry Pi or virtualize.
Linux or Windows.
PnP guides for supported phones & SIP Trunks.

#4 Easy to Manage

Easily add & manage extensions.
Phone configuration and firmwares are tested by 3CX.
3CX can manage bundled OS.
Automatically deploy upgrades and updates.

#5 A Full Remote Working Solution

Android and iOS apps
Connect from anywhere from your webclient!
Integrated messaging & live chat
Browser based video conferencing for all users
All at no extra charge

#6 Advanced Customer Experience

Call Queues, IVR
Advanced Call Reporting
Integration with leading CRM apps
Website Live Chat & Talk
Inbuilt Contact Center

#7 Tried and Trusted

250,000 installations
10,000 partners
Leading customers including Wilson Sporting Goods, Mitsubishi, American Express, MIT and Subaru of America
Supported globally by 3CX 24/5 and from 10 offices worldwide

Ready to learn more? Visit our website or simply give us a call at 1-800-398-8647 to get more insights!

Great Deals on Used IP Phones this Holiday Season

December 17, 2020 by Youleidy Vega

This holiday season stock up on the business phones you’ve been thinking about all year and get them while they are in stock!

We currently have the following refurbished models in stock:

Polycom VVX 400

The Polycom VVX 400 offers an easy to use sleek and elegant interface that boasts a 3.5 LCD color display. It is a good pick for the professional user such as office staff and receptionists who uses Unified Communications applications since the VVX 400 can easily integrate with third-party productivity applications.

Quick Top Features of the VVX 400:

12 Line appearances
Polycom HD Voice
3.5″ (320×240) Backlit Color LCD
Dual 10/100 RJ45 Ports
RJ9 headset port
Built-in auto sensing IEEE 802.3 af Power over Ethernet
Optional 48V DC power supply (not included)

Polycom VVX 400 Datasheet

Polycom VVX501

Another great option in stock this holiday season is the Polycom VVX 501. This IP phone features Gigabit support with 10/100/1000 PoE Ethernet ports. The VVX 501 looks very similar to the VVX 400 above, but this model has a much more shinier design and features a captive 3.5 inch color touchscreen display.

Quick Top Features of the VVX 501:

12 Line appearances
Polycom HD Voice
3.5″ (320×240) Color Touchscreen display
Dual 10/100/1000 RJ45 Ports
RJ9 headset port
Built-in auto sensing IEEE 802.3 af Power over Ethernet
Optional 48V DC power supply (not included)

Polycom VVX 501 Datasheet

Polycom Trio 8800

The Trio 8800 Conference Phone is more than just a conference phone. It is a smart hub that allows users to see and share video through the addition of the Polycom Trio™ Visual+ and either a USB fixed web camera or the Polycom EagleEye MSR 12x optical PTZ camera. This flexibility makes it a device for users who want to take group collaboration to the next level, but are not able to make the full investment just yet.

By getting the Trio 8800, users can enjoy the vast voice conferencing features of the Trip 8800 and expand down the line to a full collaboration system as their business needs change without losing the initial investment.

The Trio 8800 as a conference alone offers a 20-foot range great for small to medium conference rooms. It features Polycom’s HD Voice and noise cancelling technology so that you are heard in every call.

Quick Top Features of the Trio 8800:

Built-in Wi-Fi
Microsoft® Lync™ Server 2010 Compatible
FTP/TFTP/HTTP/HTTPS Server-Based Central Provisioning
Single Line Operation
Acoustic Clarity Technology
20 Foot Microphone Range
Acoustic Echo Cancellation
Patented Polycom® NoiseBlock™
Bluetooth 4.0
5″ Color LCD Display
720 x 1280
Up To 5-Way Conferencing

Polycom Trio 8800 Datasheet

These three models are only a few models from our Refresh catalog. Check out our full catalog here. All the Refresh products come with a full 1-year warranty for peace of mind. If you want to learn more about our Refresh line or have questions about a specific model reach out to us at 1-800-398-8647.

The Sangoma Reseller Program Explained: Reseller Tiers and Partner Portal

December 11, 2020 by Ying-Hui Chen

Are you looking for an opportunity to grow your business? Consider joining Sangoma’s partner program with a wide range of VoIP product portfolios! In this months’ Sangoma webinar, we looked at the 4 main tiers of Sangoma resellers and explained the new features in Sangoma’s partner portal. Here’s a quick recap:

Download our presentation slides here to learn more.

4 Main Tiers of Sangoma Resellers

Authorized Agent
Authorized Partner
Silver Partner (Revenue commitment of $20,000 USD MSRP)
Gold Partner (Revenue commitment of $120,00 USD MSRP)

Silver or Gold Partner Silver Partners – receive additional discounts when deals are registered and puts you in a competitive position when against other partners

Gold Partners – receive even bigger discounts than Silver partners

Click here to become a Sangoma partner through VoIP Supply!

What’s New with Sangoma’s Partner Portal?

New products and announcements can be found in the partner portal
Current Promotions are added – Collateral and more information for promotions currently running for the quarter
Marketing – Collateral can be found in the portal. Co-Branded materials with Swtichvox.
Courses and Partner Training – register and attend virtual partner courses right in the portal
Deal Registration – Needs to be $3,500 MSRP USD in order to be eligible for deal registration

Are you ready to learn more? Visit our Sangoma partner program page or simply raise your phone and give us a call at 1-800-398-8647!

The Future of Meetings: Grandstream’s Video Conferencing Solutions

by Ying-Hui Chen

As more physical conference rooms transformed into web meeting rooms, we are seeing tremendous growth in headset and webcam markets.

In this month’s Grandstream webinar, we are excited to introduce Grandstream’s new video conferencing solutions that help businesses adapt to the new world! We looked at how communication needs changed for several major industries including education, health care, call center and more. Here’s an overview:

Download the presentation slides here to learn more

The New Trends – What each industry is looking for

Business & Remote Workers:
- Noise-canceling headsets
- Webcams with HD quality video
- External webcams (more secure)
- Mounting flexibility
- Headset & Webcam bundles for remote workers
Education
- Tools for busy home environments
- Bundles: headsets + webcams +Chromebook
- Colleges – Virtual classes popular pre-COVID
Health Care
- Telehealth market expected to grow 700% by the end of 2025
- Doctors and nurses need to maximize the experience
- Devices for virtual visits from home
- Bundles for hospitals, doctors’ offices, specialty medical firms

Grandstream Headsets

GUV 3050 Bluetooth Headset: Wireless headset with HD audio and noise cancelling. The GUV 3050 comes with adjustable headbands and 12-hour talk time for all-day use!
GUV3000 & GUV3005 Headsets: These two are 2.0 USB headsets with HD audio and noise cancelling. Both headsets have in-line controls for quick setting adjustments

Grandstream Web Cameras and Video Conferencing Devices

GUV3100 Web Camera: A full HD 1080P personal webcam that supports USB 2.0 connection for plug-and-play setup. It is compatible with all major third-party platforms, apps and softphones.
GUV3212 Conferencing Device: A simple device that works perfectly with IPVideoTalk Meetings. It provides full HD video up to 1080p, built-in dual microphones with 3-meter pickup range, echo cancellation, background noise suppression, and more advanced features!

Stay on top of the VoIP trends with VoIP Supply! Visit our website or give us a call at 1-800-398-8647 to learn more about the Grandstream products.

How to Set Up DDS Programmable Keys on Fanvil’s X7 IP Phones

December 8, 2020 by Ying-Hui Chen

Fanvil’s IP Phones are known for their flexibility. Most new Fanvil phones come with flexible DDS programmable keys that enable users to customize their phones to the way they desire. Today’s we are going to walk you through the easy steps of setting up your DDS keys. In this blog post, we will take Fanvil’s X7 as an example. Let’s get started:

How to Set Up Fanvil’s DDS Keys on Fanvil’s X7 IP Phones

1.Access to web-function key-soft key

2.On this tab, you would see 4 soft keys defined by default and displayed in one interface. To set up more soft keys:

On “Softkey Mode” option, select “More”.
Now you can set up over 4 keys. Ex: 6 keys, first 3 keys would be some soft function keys. The fourth key would be More.
Press “More”, the phone would switch to another 2 keys and more keys.

3.You may define the exit key on the right or left side, based on your habit.

4.From here, you may change the screen setting

5.With the selected screen, you may also set up keys position, you can also change soft function keys to the left or right side of the phone screen.

That’s it! Do you want to learn more about Fanvil’s IP phones? Visit our web pages or give one of our VoIP experts a call today at 1-800-398-8647!

Softphone vs Deskphone – Which one is for you?

December 3, 2020 by Ying-Hui Chen

You may have noticed that the name “softphones” has become a popular VoIP buzzword lately. What is a softphone? Why use a softphone? What are the differences between a softphone and a deskphone? Let’s get all your questions answered in this article!

A softphone is basically a software-based VoIP phone that you can use on your mobile phone or personal computer (PC). It is especially a convenient option for remote workers off-site.

If you are interested in knowing how a softphone works, be sure to read our previous article: How does a softphone work?

Here’s a quick comparison chart to show you the differences between a softphone and a deskphone:

	Softphone	Deskphone
Cost	A softphone is usually available at no additional cost to users with a service plan.	Varies depends on the service provider and plan.
Versatility	Users can install the softphone on almost any device with an Internet connection	Users directly use the physical deskphone.
Quality	Varies depends on the service provider.	Deskphones generally have better voice quality. It is reliable with dedicated hardware.
Portability	Users get access to the same phone features through any devices remotely. A softphone is available anywhere with an Internet connection.	Users carry the physical phone with them to utilize the phone features.

Which one is for me? Softphone or Deskphone?

Softphones are great options for employees working from home or on the road as they are 100% portable and versatile; however, some departments such as tech support or emergency response units may prefer to use deskphones with dedicated hardware for optimized voice quality and work efficiency.

Most businesses adopt both softphones and deskphones to connect onsite and offsite employees. What do you think? Which one would you prefer for your business?

Before you leave – Don’t forget to check out our popular headsets that will improve your softphone quality!

Grandstream’s IPVideoTalk Added Polling and More Features!

December 2, 2020 by Ying-Hui Chen

Grandstream’s IPVideoTalk is one of the most popular video conferencing solutions available at VoIP Supply. Recently, Grandstream added more advanced features including the polling ability. Let’s check out what these are all about!

Polling

Polling is an effective way to interact with your participants in a virtual meeting. Grandstream’s IPVideoTalk now allows the host to start a polling at any time during the meeting! You are able to

do polling by real names or anonymously
Schedule multiple rounds of polling before the meeting and select one of them during the meeting
Video the polling results in real-time and share the results to all attendees during the meeting

Slack Plug-in

Users can now create IPVideoTalk instant meetings, schedule meetings, and join meetings through Slack! Your Slack administrator needs to find the IPVideoTalk plug-in on Slack and install it first and all the users under the Slack Workspace can start an IPVideoTalk session with the command “/ipvt”

Share Video

WebRTC clients can now use the Share Video function by simply clicking the “Share Desktop’s Videos” button in the popup window. This mode is specially adapted to video mode to ensure smooth video.

Note: Select the “Whole Screen” button in the popup window of the browser and play the video on the desktop. Or the user can share the video through applications directly.

Set Focus Video/Speaker Video

Set a specific participant as focus video layout or speaker video layout on the participants list. Here are the steps:

On the participant’s list, select a specific participant
Click the button following the participant
Click “Set as focus video” / “Set as speaker video” to set the video layout.

That’s not all! Click here to see all the new features. Visit our website to learn more about Grandatream’s IPVideoTalk video conferencing solutions!

Used Poly phones to help you check off “phones” from your office supplies list

December 1, 2020 by Ying-Hui Chen

Before the year ends check off “buying office phones” off your list with VoIP Supply’s Refresh (like-new) devices. We have the best deals around when it comes to quality used phones from top IP phones manufacturers.

Polycom Trio 8800

The Polycom Trio is the conference phone for large conference rooms offering incredible audio technology with full duplex. The Trio 8800 features noise reduction so that background noise is pretty much non-existent. Pair that with echo cancellation and calls are clear from every angle.

What’s better? The Trio 8800 allows you to collaborate with colleagues around the world using audio video content or a combination thereof.

Trio 8800 Specifications:

Gesture-based, multitouch-capable capacitive touch screen
5-inch color LCD (720 x 1280 pixel), 9:16 aspect ratio
On-screen virtual keyboard
1x USB 2.0 Type A-compliant host port USB battery charging BC1.2 compliant (requires full Class 4 power input on LAN IN for operation)
1x USB 2.0 Micro-B device port for use as USB audio device
Integrated Bluetooth 4.0 and NFC
3 multicolored capacitive-touch mute indicators
3 cardioid microphones
6 m/20 ft microphone pickup range

Trio 8800 Datasheet

Poly VVX311

Other great refurbished options if you are looking for an IP phone are the VVX 311 and the VVX 501. Both phones offer superb audio technology with HD Audio and noise cancellation, but they have differences designed to meet the needs of different users.

The VVX 311 is a 6-line IP phone with a simple all black design and an easy to use interface. It has a 3.2 inch backlit grayscale display and is the ideal phone for the call center employee or cubicle worker in mind.

Poly VVX 311 Specifications:

3.2 in Backlit 8-level Grayscale graphical LCD (208 x 104) resolution
Voicemail support *
WebKit-based browser
Adjustable base height
6 lines (programmable line keys)
Shared call/bridged line appearance
Busy Lamp Field (BLF)
Flexible line appearance (1 or more line keys can be assigned for each line extension)
Dedicated RJ-9 headset port
Hearing aid compatibility to ITU-T P.370 and TIA 504A standards
Compliant with ADA Section 508 Subpart B 1194.23 (all)
Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

VVX 311 Datasheet

Poly VVX 501

The VVX 501 adds 6 lines with support for up to 12-SIP lines. It has a color touchscreen interface and four soft keys that can be customized to the features you use the most such as transfer, call park or conference call. The VVX 501 is great for the professional office worker who requires more advanced features from their phone.

VVX 501 Specifications:

12 lines (registrations)
Up to 24 simultaneous calls
Shared call/bridged line appearance
Gesture-based, multitouch-capable, capacitive touch-screen
3.5-in TFT LCD display at QVGA (320 x 240 pixel) resolution, 4:3 aspect ratio
Screensaver and digital picture frame mode
On-screen virtual keyboard
Voicemail and videomail support *
Dual USB ports (2.0 compliant) for media and storage applications
Adjustable base height
HD Voice™ technology on speakerphone and the optional headset
Acoustic Clarity™ technology, providing full-duplex conversations, acoustic echo cancellation and background noise suppression
Dedicated RJ-9 headset port
Hearing aid compatibility to ITU-T P.370 and TIA
504A standards
Compliant with ADA Section 508 Subpart B 1194.23 (all)
Hearing aid compatible handset for magnetic coupling to hearing aids
Compatible with commercially available TTY adapter equipment
Supports compatible USB headsets

VVX 501 Datasheet

All of the refurbished models above come with a full 1-year warranty as part of our Refresh promise. We want our customers to have the peace of mind of knowing that if anything happens to their like-new device after purchase they are covered! So what are you waiting for?

Check out our Refresh (like-new) catalog here and become another satisfied customer today!

3CX Partnered with Canakit and Pimoroni to Support Pre-assembled Raspberry Pi

by Ying-Hui Chen

From virtual conferences to virtual happy hours, businesses are making the switch to high-performing communications solutions like 3CX to adapt to the new norm.

We know that the “Pi” season is now over but 3CX has kept the treats coming!

3CX’s highly anticipated update 7 is about to introduce Facebook and SMS messaging into the mix and they are partnered with leading suppliers Canakit and Pimoroni so that partners worldwide can take advantage of a pre-assembled Raspberry Pi, pre-configured with 3CX for deployments under 24SC!

Raspberry Pi Pre-installed with 3CX

Now it’s easier to get started with Raspberry Pi with 3CX! The new pre-assembled device allows users to quickly set up and run a full Raspberry Pi phone system or the 3CX SBC for hosted installations. The 3CX Raspberry Pi Kit contains:

A pre-assembled Raspberry Pi 4B 8GB in a swish cooling case + power supply.
A 32GB SD card.
Raspberry Pi OS with 3CX pre-installed – fully functional PBX for up to 24 sim. calls or up to 70 extensions.
1 year free 3CX Standard License.

Interested in learning more? Give one of our VoIP experts a call at 1-800-398-8647 today!

Firewall vs SBC – What are the differences?

Patton’s SN500 Mini eSBC Overview

Why Patton’s SN500?

#1 Unbeatable Price

#2 Open Platform for extra control

#3 Easy to Deploy

#4 Easy to Manage

#5 A Full Remote Working Solution

#6 Advanced Customer Experience

#7 Tried and Trusted

Polycom VVX 400

Polycom VVX501

Polycom Trio 8800

4 Main Tiers of Sangoma Resellers

What’s New with Sangoma’s Partner Portal?

The New Trends – What each industry is looking for

Grandstream Headsets

Grandstream Web Cameras and Video Conferencing Devices

How to Set Up Fanvil’s DDS Keys on Fanvil’s X7 IP Phones

Which one is for me? Softphone or Deskphone?

Polling

Slack Plug-in

Share Video

Set Focus Video/Speaker Video

Poly VVX311

Poly VVX 501

Raspberry Pi Pre-installed with 3CX

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