6 Useful VoIP Features for Small to Medium Businesses

December 30, 2020 by Ying-Hui Chen

Have you been following our Did You Know series? We share interesting VoIP features that tend to be omitted by our customers and partners on a regular basis. In case you missed them, here’s a summary!

Jabra Pro 925 Wireless Headset

Did you know that Jabra’s Pro 925 Wireless Headset is equipped with PeakStop™ Safe sound and superior hearing protection, which immediately removes potentially harmful loud sounds or tones before they reach your ears and keeps the sound level within the safe range to protect your hearing?

Yealink T46U IP Phone

Did you know that Yealink’s T46U IP Phone comes with dual USB ports for Bluetooth, WiFi, USB headset and USB recording? Users can use any two of these features freely according to their needs!

ESI Access 5D Thermal Reader

Did you know that the ESI Access 5D Thermal Reader utilizes RFID scans, QR codes, and even facial recognition for different scenarios and business needs? Keep your work environment safe with the ESI Thermal Reader!

GVC3212 Video Conferencing Endpoint

Did you know that the GVC3212 Video Conferencing Endpoint supports Miracast for convenient wireless content screen sharing? Participants are able to share presentations, videos, or other content directly from their PC/ Mac or Android/iOS devices without tangling cables!

Grandstream UCM6300 Series

Did you know that the UCM6300 Series can be integrated with third party applications? This includes Customer relationship management (CRM), Property Management Systems (PMS), and more custom integrations with an API! Learn more here.

Did you know that the i53W Indoor Intercom Station has 5 physical function keys and 8 alarm input interfaces? This flexible intercom will keep your customer’s facilities more secure and safe than ever! Learn more here.

Ready to learn more? Give one of our VoIP experts a call at 1-800-398-8647!

Celebrate This Holiday Season with New VoIP Phones and Indoor Intercom Stations!

December 21, 2020 by Ying-Hui Chen

What’s new this holiday season? Here are a few new essential IP Phones and intercom stations to check out!

Grandstream Introduced the GRP Series of Essential IP Phones

If you haven’t heard about Grandstream’s GRP2600 Series, you are really missing out! Designed with enterprises, service providers and other high-volume markets in mind, the GRP2600 Series has been purpose-built to simplify the tasks of configuring, managing and monitoring deployments.

Administrators can do so by using Grandstream’s Device Management System (GDMS), a centralized interface to manage Grandstream’s endpoints and for cloud provisioning. These essential IP phones are currently available at our website! Click here to shop now!

GDMS online device management and provisioning
Electronic Hook Switch (EHS) support for Plantronics, Jabra, and Sennheiser headsets
The GRP2601 includes a 5v power supply to power the device
Enterprise-level protection including secure boot, dual firmware images and encrypted data storage
Equipped with noise shield technology to minimize background noise

Fanvil’s New Indoor Intercom Station

Keep your facilities secure this holiday season with Fanvil’s latest innovations!

The Fanvil i51W/i52W/i53W/i56A are SIP indoor stations with a clear color screen and easy-to-access buttons.Working with door phone and intercom at the entrance, Fanvil’s indoor stations can be easily achieved remote access control for residences. It can also be connected to alarms and other intelligent security devices via rich interfaces.

Enhance security and easy access control
Built-in Bluetooth 5.0 and 2.4G/5G Wi-Fi
Integrated with Micro USB and TF interface

That’s not all! Visit our website to see all VoIP products or simply call one of our VoIP consultants to learn more!

How to Get Notifications through my Headset with a Yealink SIP T58A Phone

by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

Q: Is there a way to set up my Yealink SIP T58A phone with my headset so that when a call comes in I can get a beep tone notification from the headset?

A: Yes, you will need to follow these steps to update the ringer device for your headset:

Log into your web UI
Select the “Features” tab
Select Audio on the left-side menu
Under “Ringer Device for Headset”, select “Use Headset & Speaker”
Click “Confirm”

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Patton’s SN500 Mini eSBC Overview: Smart, Secure, and Powerful!

December 18, 2020 by Ying-Hui Chen

Are you using an SBC to protect your phone system? One question we hear from our customers frequently is “Is an SBC necessary?” “What if I have firewalls already?” In this month’s Patton webinar, we explained in detail why an SBC is needed and how to take advantage of Patton’s latest Mini eSBC SN500. If you missed our webinar, don’t miss out on this quick webinar recap!

Click here to download Patton’s webinar slides

Firewall vs SBC – What are the differences?

You may think having a firewall is enough to protect your communication system; the fact is, firewalls are not optimized for VoIP systems and there are shortfalls. Overall, firewalls:

Are not optimized for data traffic
Don’t have enough performance for small voice packets
Don’t support and recognize SIP and RTP traffic
Don’t prevent eavesdropping
Don’t protect you from hackers who commit tool fraud by hijacking a device and placing unauthorized long-distance calls.

On the other hand, an eSBC can defend against:

Toll fraud
- Back-to-back user agent
- Advanced call routing security
Denial of service
- Trusted peer – whitelist
- SIP packet flooding prevention
Eavesdropping – encryption (TLS/SRTP)
Truly converged voice and data security

Now let’s look at how Patton’s latest solution, SN500, can do for your business:

Patton’s SN500 Mini eSBC Overview

Patton’s SN500 is the smallest eSBC in the world! This little device can handle 4 to 30 simultaneous calls (ideal for SOHO). It is built to strengthen communication security, normalization, call status monitoring, and more!

Key features:

Smallest form factor
Up to 30 simultaneous calls
Back-to-back user agent
Call quality monitoring through Patton Cloud
SIP Related benefits include:
- Security
- Normalization
- Call status and quality monitoring
- Zero-touch provisioning

Why Patton’s SN500?

Simplifies VoIP deployments
Increases SIP service quality
Reduces installation time
Higher customer satisfaction and better customer retention
More control over service for ITSP
Better tools for technical support

Call one of our VoIP consultants today at 1-800-398-8647 to learn more details!

7 Selling Points to Increase Your 3CX Sales

by Ying-Hui Chen

Are you interested in increasing your 3CX revenue? Are you struggling to increase your sales? Don’t miss out on our 3CX webinar this month in which we talked about the 7 key selling points of the 3CX solutions! Here’s a recap:

Download our presentation slides here to learn more

Snom also joined us to talk about their latest VoIP products including the D7xx series IP Phones, the C520 and C620 conference phones, the M100 Series DECT phones and more. Click here to download Snom’s presentation slides!

#1 Unbeatable Price

Slash your customers bills by up to 80% per year
No per user charges: add unlimited extensions
Zero Add On Charges
Choose your own SIP Trunk- control your call costs
Licenses start from FREE!

#2 Open Platform for extra control

Choose & Control your own phone numbers.
Choose your own SIP Trunk and save.
Choose your own cloud provider.
Choose your own hardware.
Choose On-Premise or Cloud.

#3 Easy to Deploy

Deploy in Cloud with PBX Express on Google, Amazon or Azure.
Install On-Premise on Mini PC, Raspberry Pi or virtualize.
Linux or Windows.
PnP guides for supported phones & SIP Trunks.

#4 Easy to Manage

Easily add & manage extensions.
Phone configuration and firmwares are tested by 3CX.
3CX can manage bundled OS.
Automatically deploy upgrades and updates.

#5 A Full Remote Working Solution

Android and iOS apps
Connect from anywhere from your webclient!
Integrated messaging & live chat
Browser based video conferencing for all users
All at no extra charge

#6 Advanced Customer Experience

Call Queues, IVR
Advanced Call Reporting
Integration with leading CRM apps
Website Live Chat & Talk
Inbuilt Contact Center

#7 Tried and Trusted

250,000 installations
10,000 partners
Leading customers including Wilson Sporting Goods, Mitsubishi, American Express, MIT and Subaru of America
Supported globally by 3CX 24/5 and from 10 offices worldwide

Ready to learn more? Visit our website or simply give us a call at 1-800-398-8647 to get more insights!

Great Deals on Used IP Phones this Holiday Season

December 17, 2020 by Youleidy Vega

This holiday season stock up on the business phones you’ve been thinking about all year and get them while they are in stock!

We currently have the following refurbished models in stock:

Polycom VVX 400

The Polycom VVX 400 offers an easy to use sleek and elegant interface that boasts a 3.5 LCD color display. It is a good pick for the professional user such as office staff and receptionists who uses Unified Communications applications since the VVX 400 can easily integrate with third-party productivity applications.

Quick Top Features of the VVX 400:

12 Line appearances
Polycom HD Voice
3.5″ (320×240) Backlit Color LCD
Dual 10/100 RJ45 Ports
RJ9 headset port
Built-in auto sensing IEEE 802.3 af Power over Ethernet
Optional 48V DC power supply (not included)

Polycom VVX 400 Datasheet

Polycom VVX501

Another great option in stock this holiday season is the Polycom VVX 501. This IP phone features Gigabit support with 10/100/1000 PoE Ethernet ports. The VVX 501 looks very similar to the VVX 400 above, but this model has a much more shinier design and features a captive 3.5 inch color touchscreen display.

Quick Top Features of the VVX 501:

12 Line appearances
Polycom HD Voice
3.5″ (320×240) Color Touchscreen display
Dual 10/100/1000 RJ45 Ports
RJ9 headset port
Built-in auto sensing IEEE 802.3 af Power over Ethernet
Optional 48V DC power supply (not included)

Polycom VVX 501 Datasheet

Polycom Trio 8800

The Trio 8800 Conference Phone is more than just a conference phone. It is a smart hub that allows users to see and share video through the addition of the Polycom Trio™ Visual+ and either a USB fixed web camera or the Polycom EagleEye MSR 12x optical PTZ camera. This flexibility makes it a device for users who want to take group collaboration to the next level, but are not able to make the full investment just yet.

By getting the Trio 8800, users can enjoy the vast voice conferencing features of the Trip 8800 and expand down the line to a full collaboration system as their business needs change without losing the initial investment.

The Trio 8800 as a conference alone offers a 20-foot range great for small to medium conference rooms. It features Polycom’s HD Voice and noise cancelling technology so that you are heard in every call.

Quick Top Features of the Trio 8800:

Built-in Wi-Fi
Microsoft® Lync™ Server 2010 Compatible
FTP/TFTP/HTTP/HTTPS Server-Based Central Provisioning
Single Line Operation
Acoustic Clarity Technology
20 Foot Microphone Range
Acoustic Echo Cancellation
Patented Polycom® NoiseBlock™
Bluetooth 4.0
5″ Color LCD Display
720 x 1280
Up To 5-Way Conferencing

Polycom Trio 8800 Datasheet

These three models are only a few models from our Refresh catalog. Check out our full catalog here. All the Refresh products come with a full 1-year warranty for peace of mind. If you want to learn more about our Refresh line or have questions about a specific model reach out to us at 1-800-398-8647.

The Sangoma Reseller Program Explained: Reseller Tiers and Partner Portal

December 11, 2020 by Ying-Hui Chen

Are you looking for an opportunity to grow your business? Consider joining Sangoma’s partner program with a wide range of VoIP product portfolios! In this months’ Sangoma webinar, we looked at the 4 main tiers of Sangoma resellers and explained the new features in Sangoma’s partner portal. Here’s a quick recap:

Download our presentation slides here to learn more.

4 Main Tiers of Sangoma Resellers

Authorized Agent
Authorized Partner
Silver Partner (Revenue commitment of $20,000 USD MSRP)
Gold Partner (Revenue commitment of $120,00 USD MSRP)

Silver or Gold Partner Silver Partners – receive additional discounts when deals are registered and puts you in a competitive position when against other partners

Gold Partners – receive even bigger discounts than Silver partners

Click here to become a Sangoma partner through VoIP Supply!

What’s New with Sangoma’s Partner Portal?

New products and announcements can be found in the partner portal
Current Promotions are added – Collateral and more information for promotions currently running for the quarter
Marketing – Collateral can be found in the portal. Co-Branded materials with Swtichvox.
Courses and Partner Training – register and attend virtual partner courses right in the portal
Deal Registration – Needs to be $3,500 MSRP USD in order to be eligible for deal registration

Are you ready to learn more? Visit our Sangoma partner program page or simply raise your phone and give us a call at 1-800-398-8647!

The Future of Meetings: Grandstream’s Video Conferencing Solutions

by Ying-Hui Chen

As more physical conference rooms transformed into web meeting rooms, we are seeing tremendous growth in headset and webcam markets.

In this month’s Grandstream webinar, we are excited to introduce Grandstream’s new video conferencing solutions that help businesses adapt to the new world! We looked at how communication needs changed for several major industries including education, health care, call center and more. Here’s an overview:

Download the presentation slides here to learn more

The New Trends – What each industry is looking for

Business & Remote Workers:
- Noise-canceling headsets
- Webcams with HD quality video
- External webcams (more secure)
- Mounting flexibility
- Headset & Webcam bundles for remote workers
Education
- Tools for busy home environments
- Bundles: headsets + webcams +Chromebook
- Colleges – Virtual classes popular pre-COVID
Health Care
- Telehealth market expected to grow 700% by the end of 2025
- Doctors and nurses need to maximize the experience
- Devices for virtual visits from home
- Bundles for hospitals, doctors’ offices, specialty medical firms

Grandstream Headsets

GUV 3050 Bluetooth Headset: Wireless headset with HD audio and noise cancelling. The GUV 3050 comes with adjustable headbands and 12-hour talk time for all-day use!
GUV3000 & GUV3005 Headsets: These two are 2.0 USB headsets with HD audio and noise cancelling. Both headsets have in-line controls for quick setting adjustments

Grandstream Web Cameras and Video Conferencing Devices

GUV3100 Web Camera: A full HD 1080P personal webcam that supports USB 2.0 connection for plug-and-play setup. It is compatible with all major third-party platforms, apps and softphones.
GUV3212 Conferencing Device: A simple device that works perfectly with IPVideoTalk Meetings. It provides full HD video up to 1080p, built-in dual microphones with 3-meter pickup range, echo cancellation, background noise suppression, and more advanced features!

Stay on top of the VoIP trends with VoIP Supply! Visit our website or give us a call at 1-800-398-8647 to learn more about the Grandstream products.

How to Set Up DDS Programmable Keys on Fanvil’s X7 IP Phones

December 8, 2020 by Ying-Hui Chen

Fanvil’s IP Phones are known for their flexibility. Most new Fanvil phones come with flexible DDS programmable keys that enable users to customize their phones to the way they desire. Today’s we are going to walk you through the easy steps of setting up your DDS keys. In this blog post, we will take Fanvil’s X7 as an example. Let’s get started:

How to Set Up Fanvil’s DDS Keys on Fanvil’s X7 IP Phones

1.Access to web-function key-soft key

2.On this tab, you would see 4 soft keys defined by default and displayed in one interface. To set up more soft keys:

On “Softkey Mode” option, select “More”.
Now you can set up over 4 keys. Ex: 6 keys, first 3 keys would be some soft function keys. The fourth key would be More.
Press “More”, the phone would switch to another 2 keys and more keys.

3.You may define the exit key on the right or left side, based on your habit.

4.From here, you may change the screen setting

5.With the selected screen, you may also set up keys position, you can also change soft function keys to the left or right side of the phone screen.

That’s it! Do you want to learn more about Fanvil’s IP phones? Visit our web pages or give one of our VoIP experts a call today at 1-800-398-8647!

Softphone vs Deskphone – Which one is for you?

December 3, 2020 by Ying-Hui Chen

You may have noticed that the name “softphones” has become a popular VoIP buzzword lately. What is a softphone? Why use a softphone? What are the differences between a softphone and a deskphone? Let’s get all your questions answered in this article!

A softphone is basically a software-based VoIP phone that you can use on your mobile phone or personal computer (PC). It is especially a convenient option for remote workers off-site.

If you are interested in knowing how a softphone works, be sure to read our previous article: How does a softphone work?

Here’s a quick comparison chart to show you the differences between a softphone and a deskphone:

	Softphone	Deskphone
Cost	A softphone is usually available at no additional cost to users with a service plan.	Varies depends on the service provider and plan.
Versatility	Users can install the softphone on almost any device with an Internet connection	Users directly use the physical deskphone.
Quality	Varies depends on the service provider.	Deskphones generally have better voice quality. It is reliable with dedicated hardware.
Portability	Users get access to the same phone features through any devices remotely. A softphone is available anywhere with an Internet connection.	Users carry the physical phone with them to utilize the phone features.

Which one is for me? Softphone or Deskphone?

Softphones are great options for employees working from home or on the road as they are 100% portable and versatile; however, some departments such as tech support or emergency response units may prefer to use deskphones with dedicated hardware for optimized voice quality and work efficiency.

Most businesses adopt both softphones and deskphones to connect onsite and offsite employees. What do you think? Which one would you prefer for your business?

Before you leave – Don’t forget to check out our popular headsets that will improve your softphone quality!

Q: Is there a way to set up my Yealink SIP T58A phone with my headset so that when a call comes in I can get a beep tone notification from the headset?

Stay Tuned

Firewall vs SBC – What are the differences?

Patton’s SN500 Mini eSBC Overview

Why Patton’s SN500?

#1 Unbeatable Price

#2 Open Platform for extra control

#3 Easy to Deploy

#4 Easy to Manage

#5 A Full Remote Working Solution

#6 Advanced Customer Experience

#7 Tried and Trusted

Polycom VVX 400

Polycom VVX501

Polycom Trio 8800

4 Main Tiers of Sangoma Resellers

What’s New with Sangoma’s Partner Portal?

The New Trends – What each industry is looking for

Grandstream Headsets

Grandstream Web Cameras and Video Conferencing Devices

How to Set Up Fanvil’s DDS Keys on Fanvil’s X7 IP Phones

Which one is for me? Softphone or Deskphone?

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