Our Spread the Love: Vote for your Favorite Rep event has come to an end and we have a winner! Brian Hyrek was voted to be our customersā favorite VoIP Supply representative and one customer has been drawn randomly to receive a $150 gift card. Letās learn a little more about Brian!
About Brian Hyrek
Brian has been a passionate member of the VoIP Supply team for over 10 years. Specialized in VoIP solutions for Integrators, Resellers, and Service Providers, Brian has helped many customers with their communication needs. With Brian, you can expect his attention to every last detail of your VoIP needs, rapid responsiveness and professional assistance.
Brian is certified with several known brands, including:
Fanvil keeps bringing greater value with high quality VoIP models and service! Fanvilās hotel phone series comes with up to 6 soft keys that can be easily programmed for housekeeping, ticketing, food & beverage and more.Ā
The custom faceplate options are also available on the H3 hotel phones! Contact one of our VoIP consultants today at 1-800-398-8647 to learn more details.
5 Fanvil Hotels Phones for a Wide Range of Scenarios
The Fanvil hotel series includes 5 models, letās take a look at each one:
The H2U is an affordable and reliable hotel phone. This device can serve as a hotspot and share one number from the server. When a call comes in, each extension phone will ring together. This makes it easy to answer calls from any location you may find yourself in your business!
If you are looking for an economical, yet reliable hotel phone with a contemporary appearance and excellent voice quality, the H3 hotel phone is your go-to solution! The Fanvil H3 has 6 programmable soft keys that can be programmed for quick extensions such as housekeeping, ticketing, food & beverage and more. Our customers love how easy to use it is and its elegant appearance.
Donāt forget that you can customize your H3 hotel phone with a custom faceplate. Call one of our VoIP experts at 1-800-398-8647 today to learn more.
The Fanvil H3W in Black is an upgraded model from the H3 model. This device comes with a built-in WiFi feature! It brings the same elegant appearance you’ve come to know and love from the existing H3, but with the added bonus of wireless connectivity.
The H5 is a high-end, 1 SIP line hotel phone which features great voice quality and easy integration with a vast selection of communications platforms. It also comes with 6 programmable soft keys for housekeeping, food & beverage and more!
The H5W is an upgraded version of the H5 hotel phone. This model comes with 2 SIP lines and built-in WiFi to give you wireless flexibility you need! It can serve as a SIP hotspot and it features a 3.5 color display and supports H.264 video decoding.
2 SIP lines
Support PoE
Indicator Light
3.5-inch 480×320 color display
Supports Opus codec
All these hotel phones can also be used in scenarios such as schools, hospitals, supermarkets and more! Contact one of our VoIP experts at 1-800-398-8647 today to learn more!
We wanted to make sure you stay up to date with the latest VoIP reseller news! If you missed this monthās reseller webinar, make sure you donāt miss out on this webinar recap. This month, our team covers new products from Yealink, Mobotix, Snom, Sangoma Connect updates, Yealinkās deal registration program and so much more! Let us walk you through them one by one.
Yealinkās WH66 DECT Wireless Headset that features noise cancellation and a 4.0 touch-screen console
Mobotix Bridge – functions with licenses for your specific scenario.
Snom M10R KLE SIP DECT 4-Line Rugged Handset – ideal solution for small businesses
Sangoma Connect Update
Have you tried Sangoma Mobile App for FreePBX & PBXact? This is a newly launched feature that allows users to stay connected at all times! Key features include:
Audio & Video Calls using your Business Extension
QuickDial with BLF
Powerful Call Control
Secured Communications
Upcoming Poly Studio Series
Poly Studio P5/ Kits for office collaborator and flexible worker
Poly Studio P15 for remote worker and connected executive
Poly Studio P21 for connected executive and office collaborator
Last but not least, donāt forget to take advantage of Yealinkās new deal registration program and get up to 4% off on Yealink phones. Click here to submit your request!
Are you looking for ways to improve your customer service with the 3CX system? You have come to the right place! Today we will share with you some tips on how to deliver exceptional customer service with 3CXās Chats, Facebook and SMS integrations.
Have you noticed that your customerās communication needs are changing? While many baby boomers still prefer traditional communication such as calling and emails, the millennials now prefer chat and facebook messaging, mirroring usage in their personal lives. There are two things to remember:
Choice: Itās important to let your customers choose the platform thatās right for them.
Efficiency: Responses need to be instant and efficient
Offer Immediate Assistance with 3CX Live Chat
Live chat is consumers preferred support channel nowadays. Itās important to offer customers immediate help with minimal effort required. 3CXās Live Chat feature can help you boost sales, revenue and loyalty!
3CX Live Chat can be integrated with WordPress and custom built sites:
Included in all 3CX Licenses
Utilises WebRTC
Chat from your Webclient
Of course, sometimes chats canāt solve all problems, if thatās the case, elevate chat to voice or video call ā Free of charge. This will help you:
Avoid customers having to call a number and speak to another team/agent
Increase conversions and Improve response times
Increase customer satisfaction ā no need to dial a number
Take Advantage of the New Chat Features for Update 7
The New Chat for 3CXās Update 7 comes with more advanced features that will help you improve customer service, including:
New chats are auto-assigned to the person who answers
Auto responses for chat customers
Queue manager can view chats and whisper
Operatorās avatar image visible once the agent takes ownership
There are also new chat reports available to ensure that your agents are engaging with customers at all levels!
Integrate 3CX with Facebook Messenger
3CXās Facebook integration is secure as it saves no data and doesnāt have access to data from Facebook. The stateless proxieās forget about the SIP Request once it has been transferred. Some benefits include:
No need to login to Facebook
No additional software fees
Access specialized reports
Capture leads quickly
Offer a new support channel
Increase customer satisfaction
Utilize 3CX SMS (Short Message Service)
SMS stands for Short Message Service. It is also known as texting. 3CX SMS supports 10 Digit Long codes and P2P. Your agents can receive and/or send SMS directly from the 3CX Chat. Even better, you will be able to share numbers between agents or assign individually – very efficient team collaboration!
Here are some common usage of 3CX SMS:
Send & confirm appointment reminders
Resolve customer queries
Send product offers
Update opening and closing times
And more!
Are you ready to level up your customer experience with 3CX? Visit our website or give us a call at 1-800-398-8647 to learn more now!
This month for our dose of Refresh (our like new VoIP hardware),we are highlighting three great Poly phones that are currently in stock (subject to change) and are great options for home offices and businesses of any size.
The VVX 401 phone is a mid-range option with a color display that is designed to make call handling easier. Both models look the same and have the same great features with the differentiator that the VVX 411 has the latest firmware.
12 Line appearances
Polycom HD Voice
3.5″ (320×240) Backlit Color LCD
Dual 10/100 RJ45 Ports
RJ9 headset port
Built-in auto sensing IEEE 802.3 af Power over Ethernet
The VVX 501 is a professional 12-line phone with a touch-screen display designed with busy-professionals in mind. The VVX 501 offers affordability and productivity in an easy to use interface that has a sleek and modern design.
The Trio 8800 conference phone is a collaboration device that lets you see and share video in HD from and to your meeting counterparts. It has a 20 foot pick up range so that your voice is heard even from afar. It also has echo cancellation and great speakers so that the communication is clear both ways. Hear and be heard with the Trio 8800 conference phone.
Conference Phone System
Built-in Wi-Fi
MicrosoftĀ® Lync™ Server 2010 Compatible
FTP/TFTP/HTTP/HTTPS Server-Based Central Provisioning
There are so many more Refresh options- check them out here! They all come with a 1-year warranty for your peace of mind. If you have questions or need help sourcing a specific product, please call us at 1-800-308-8647.
Fanvil just released their latest paging gateway, the PA3! The Fanvil PA3 is a versatile device for public broadcasting that offers HD Audio and rich-features that can be handled through an easy-to-use interface. If you are looking for an intuitive and cost-effective paging gateway, this is your go-to solution! Visit our webpage to learn more details.
If you are looking for a compact but powerful web camera for your home office or huddle rooms, you have to check out Konftel’s new Cam10 USB Conferencing Camera!Ā
Fanvil kicks off the new year with several exciting new products and we want to make sure you are not missing out!
During our webinar this month with Fanvil, we talked about the differentiators of the popular Fanvil XU Series IP Phones, the new PA3 Paging Gateway, the new I-Series SIP Indoor Station, Fanvilās white labeling options, and so much more! If you missed the webinar, donāt worry, hereās a quick recap and summary for you:
Most of you must be familiar with Fanvilās XU Series by now! This āall-inclusiveā IP phone series highlights:
Non-Intrusive SIP and BLF Keys (Design)
Like replaced Panasonic/Nortel/ā¦more
Tackle multi calls w/o disturbing BLFs
Dual/Triple Color display (Design)
Harmon Speaker (Quality)
Two Year Warranty (Quality)
Custom Branding! (Flexible)
Smart Phone Pairing (Convenient)
FDMS ā Management System (Convenient)
Local Support
Fanvilās New PA3 Paging Gateway
The Fanvil PA3 is a versatile device for public broadcasting that offers HD Audio and rich-features that can be handled through an easy-to-use interface.
The PA3 can be used to send real-time public announcements, as well as configured to send fixed MP3 announcements. It also has a one-touch intercom feature that can be used when connecting to external devices. Since the PA3 is easy to install and use, it makes for a perfect DIY solution that can meet the demands of any school campus, shopping mall, office building, and more.
Fanviāls New H-Series Hotel Phones
Check out Fanvilās new H5W and H3W hotel phones. The H5W hotel phone brings the same great features and design you’ve come to know and love from the Fanvil hotel phones, but with the added benefit of built-in WiFi!
The H3W has an integrated USB charging port and supports the Opus Codec. Add to that HD Audio and you have a quality phone at an unbeatable price.
White Labeling Options for the Fanvil XU-N Series
Did you know that Fanvil has white labeling options? You will be able to use your own customized logo and the printing is free for orders over 200!
X3U, X4U, X5U, X6U, X210
XU-N series use removable/replaceable PVC logo stickers/inserts
Free printing of custom sticker when ordering 200+
5 – 7 days after artwork is approved
Fanvilās New i51W/i52W/i53W/i56A Indoor Stations
Be sure to check out Fanvilās latest SIP indoor station series with a clear color screen and easy-to-access buttons! These stations are designed for remote access security control and can be connected to alarms and other intelligent security devices via SIP/rich interfaces!
Do you have one of these Fanvil X210 IP phones and would like to find a compatible headset for complete hands-free communications? The X210 IP phone comes with built-in Bluetooth so it is very easy to connect Bluetooth headsets to it!
What Bluetooth Headsets are Compatible with Fanvilās X210 IP Phone?
VoIP Supply carries many Bluetooth headsets from top brands such as Poly, Jabra, and more. Here we listed some popular options for your convenience:
Plantronics Voyager 4220: a two-ear USB-A headset that gives you the wireless freedom to roam around your workspace while providing professional voice and stereo sound quality with noise cancellation.
Plantronics Voyager 5200: a 2-way USB-C Headset system sounds professional and crystal clear in any environment whether connected to a desk phone, PC, or mobile.
Sennheiser MB Pro 1 Mono Bluetooth Headset: a single-sided Bluetooth Headset that provides superior sound quality and up to 15 hours of talk time. It is designed for all-day comfort.
VXI Corporation BlueParrott C400-XT: a super lightweight wireless headset that cancels over 96% of background noise out of your conversations!
BlueParrott C300-XT: a professional Bluetooth headset that puts both powerful and discreet in the same sentence.
Watch this Fanvil video below to learn how to connect your Bluetooth headset to your X210 IP phone:
Have you found your ideal headset for the Fanvil X210 phone? Donāt forget that you can also connect your smartphone to Fanvilās X210 through Bluetooth. Our VoIP experts are here to help you! Contact us at 1-800-398-8647 for more information.
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.Ā
How to Read The Call indicator on Snom’s D785
Q: What does the blinking right on my Snom D785 IP phone mean?
A: The bright-red LED situated on the top right corner of the phone indicates incoming, ongoing, held, and missed calls. LED status indications:
ā¢ Blinking rapidly when a call is coming in.
ā¢ Glowing steadily when dialing, when in a call, and when you have missed a call. To turn the LED off after a missed call, press the right arrow on the navigation key to view the Missed calls menu and simultaneously turn off the LED.
ā¢ Blinking slowly when you have put a call on hold.
Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591
Exciting news! CyberData, a leading provider of IP paging, mass notification and secure access control devices, announced recently that their VoIP equipment is now certified with Zoom Phone, a popular platform for video, phone, meeting, and chat.
5 Benefits of Using Zoom Phone with CyberData
Zoom does not charge for seat licenses.
Design with security in mind: TLS 1.2 and SRTP
Specifically designed for businesses looking to add the features of a VoIP phone system
Easy to use, set up, and manage
Zoomās Cloud Phone system includes traditional PBX features that allows your team to interact in new and dynamic ways
