Are you looking for an opportunity to grow your business? Consider joining Sangoma’s partner program with a wide range of VoIP product portfolios! In this months’ Sangoma webinar, we looked at the 4 main tiers of Sangoma resellers and explained the new features in Sangoma’s partner portal. Here’s a quick recap:

Download our presentation slides here to learn more.

4 Main Tiers of Sangoma Resellers 

• Authorized Agent 
• Authorized Partner 
• Silver Partner (Revenue commitment of $20,000 USD MSRP) 
• Gold Partner (Revenue commitment of $120,00 USD MSRP) 

Silver or Gold Partner Silver Partners – receive additional discounts when deals are registered and puts you in a competitive position when against other partners 

Gold Partners – receive even bigger discounts than Silver partners 

Click here to become a Sangoma partner through VoIP Supply!

What’s New with Sangoma’s Partner Portal?

• New products and announcements can be found in the partner portal
• Current Promotions are added – Collateral and more information for promotions currently running for the quarter 
• Marketing – Collateral can be found in the portal. Co-Branded materials with Swtichvox. 
• Courses and Partner Training – register and attend virtual partner courses right in the portal
• Deal Registration – Needs to be $3,500 MSRP USD in order to be eligible for deal registration

Are you ready to learn more? Visit our Sangoma partner program page or simply raise your phone and give us a call at 1-800-398-8647!

You may have noticed that the name “softphones” has become a popular VoIP buzzword lately. What is a softphone? Why use a softphone? What are the differences between a softphone and a deskphone? Let’s get all your questions answered in this article! 

A softphone is basically a software-based VoIP phone that you can use on your mobile phone or personal computer (PC). It is especially a convenient option for remote workers off-site. 

 If you are interested in knowing how a softphone works, be sure to read our previous article: How does a softphone work?

Here’s a quick comparison chart to show you the differences between a softphone and a deskphone:

Which one is for me? Softphone or Deskphone?

Softphones are great options for employees working from home or on the road as they are 100% portable and versatile; however, some departments such as tech support or emergency response units may prefer to use deskphones with dedicated hardware for optimized voice quality and work efficiency. 

Most businesses adopt both softphones and deskphones to connect onsite and offsite employees. What do you think? Which one would you prefer for your business? 

Before you leave – Don’t forget to check out our popular headsets that will improve your softphone quality!

Before the year ends check off “buying office phones” off your list with VoIP Supply’s Refresh (like-new) devices. We have the best deals around when it comes to quality used phones from  top IP phones manufacturers. 

Polycom Trio 8800

The Polycom Trio is the conference phone for large conference rooms offering incredible audio technology with full duplex. The Trio 8800 features noise reduction so that background noise is pretty much non-existent. Pair that with echo cancellation and calls are clear from every angle. 

What’s better? The Trio 8800 allows you to collaborate with colleagues around the world using audio video content or a combination thereof. 

Trio 8800 Specifications:

• Gesture-based, multitouch-capable capacitive touch screen
• 5-inch color LCD (720 x 1280 pixel), 9:16 aspect ratio
• On-screen virtual keyboard
• 1x USB 2.0 Type A-compliant host port USB battery charging BC1.2 compliant (requires full Class 4 power input on LAN IN for operation)
• 1x USB 2.0 Micro-B device port for use as USB audio device
• Integrated Bluetooth 4.0 and NFC
• 3 multicolored capacitive-touch mute indicators
• 3 cardioid microphones
• 6 m/20 ft microphone pickup range

Trio 8800 Datasheet 

Poly VVX311

Other great refurbished options if you are looking for an IP phone are the VVX 311 and the VVX 501. Both phones offer superb audio technology with HD Audio and noise cancellation, but they have differences designed to meet the needs of different users. 

The VVX 311 is a 6-line IP phone with a simple all black design and an easy to use interface. It has a 3.2 inch backlit grayscale display and is the ideal phone for the call center employee or cubicle worker in mind. 

Poly VVX 311 Specifications:

• 3.2 in Backlit 8-level Grayscale graphical LCD (208 x 104) resolution
• Voicemail support *
• WebKit-based browser
• Adjustable base height
• 6 lines (programmable line keys)
• Shared call/bridged line appearance
• Busy Lamp Field (BLF)
• Flexible line appearance (1 or more line keys can be assigned for each line extension)
• Dedicated RJ-9 headset port
• Hearing aid compatibility to ITU-T P.370 and TIA 504A standards
• Compliant with ADA Section 508 Subpart B 1194.23 (all)
• Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

VVX 311 Datasheet 

Poly VVX 501

The VVX 501 adds 6 lines with support for up to 12-SIP lines. It has a color touchscreen interface and four soft keys that can be customized to the features you use the most such as transfer, call park or conference call. The VVX 501 is great for the professional office worker who requires more advanced features from their phone.

VVX 501 Specifications:

• 12 lines (registrations)
• Up to 24 simultaneous calls
• Shared call/bridged line appearance
• Gesture-based, multitouch-capable, capacitive touch-screen
• 3.5-in TFT LCD display at QVGA (320 x 240 pixel) resolution, 4:3 aspect ratio
• Screensaver and digital picture frame mode
• On-screen virtual keyboard
• Voicemail and videomail support *
• Dual USB ports (2.0 compliant) for media and storage applications
• Adjustable base height
• HD Voice™ technology on speakerphone and the optional headset
• Acoustic Clarity™ technology, providing full-duplex conversations, acoustic echo cancellation and background noise suppression
• Dedicated RJ-9 headset port
• Hearing aid compatibility to ITU-T P.370 and TIA
• 504A standards
• Compliant with ADA Section 508 Subpart B 1194.23 (all)
• Hearing aid compatible handset for magnetic coupling to hearing aids
• Compatible with commercially available TTY adapter equipment
• Supports compatible USB headsets

VVX 501 Datasheet 

All of the refurbished models above come with a full 1-year warranty as part of our Refresh promise. We want our customers to have the peace of mind of knowing that if anything happens to their like-new device after purchase they are covered! So what are you waiting for?

Check out our Refresh (like-new) catalog here and become another satisfied customer today! 

Did you know? The FCC has passed the TRACED Act which requires all communication service providers to implement STIR/SHAKEN and/or some form of robocall mitigation within their VoIP network. 

What is a Robocall?

Have you ever got a recorded message phone call? These calls generated by computerized autodialers are called robocalls. They are mostly associated with political and telemarketing campaigns. 

What is TRACED Act? What’s Required Now?

TRACED Act is the first federal law designed to curb unwanted robocalls. Autodialers sometimes alter their caller ID to make it seem like it’s from a legitimate business or organization, so it’s difficult to catch these calls. Therefore, the FCC established the STIR/SHAKEN standards which use digital certificates from the carriers to assure call recipients that a caller ID has not been altered. 

The TRACED Act was passed in December 2019 and all service providers are now required to implement STIR/SHAKEN call authentication and robocall mitigation measures by June 2021.

VoIP Innovation’s Robocall Mitigation Solution

VoIP Innovation’s robocall mitigation solution protects your customers with a simple and integrated service that combines behavioral analytics, caller authentication, and verification. 

Key Features:

• Fraud Detection: Detection of high volume robocalling, spoofing, and spam call activity
• Subscriber Notification: Caller ID Name override to warn subscribers of suspicious calls 
• Call Blocking Support: Accurate identification enabling you to block fraudulent phone calls as per the TRACED Act (2019) 
• Business Number Verification: Register legitimate business numbers to prevent unintentional call blocking 
• Caller ID Name Service: Easy integration of Caller ID name lookup service, including robocall mitigation with CNAM override. You can also choose to keep the original caller ID if you want too