Get these Poly Refurbished Phones before they are gone

January 20, 2021 by Youleidy Vega

If you need office phones or conference phones, now is the time to grab them while they are here. We have a selection of used, quality phones offered through our Refresh line, but quantities are limited and change on a daily basis. Take a look at some of the models we have available below, or take a look at our catalog here.

Polycom VVX 401

The Polycom VVX 401 is a 12-line HD Voice IP Phone for the professional user. It has a 3.5 inch color display and built-in PoE. With support for up to 12 lines, the VVX 401 is great for users who handle a moderate number of calls. The VVX 401 is a multimedia phone that allows for integration with third party applications.

VVX 401 Features at a glance:

3.5″ TFT (320 x 240)
12 lines or speed dial keys
HD Voice up to 7KHz on all audio paths (Speaker, Handset, Headset)
2 x Ethernet 10/100 or GigE (VVX410 )
Asian character support
Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer
4-way navigation cluster with center “select” key
Supports VVX Expansion Module and VVX Color Expansion Module (Expandability up to 3 modules)

Polycom VVX 501

The Refurbished VVX 501 is another great option for office users of remote employees. Suitable for small to medium businesses as well as enterprises, the VVX 501 is a touch-screen phone with a 3.5 inch LCD display that handles up to 12 SIP lines.

The VVX 501 can also be used with third party applications such as calendars and corporate directories.

VVX 501 Features at a glance:

Gesture-based, multitouch-capable, capacitive touchscreen
3.5-in TFT LCD display at QVGA (320×240 pixel) resolution, 4:3 aspect ratio
Streaming media video playback
Screensaver and digital picture frame mode
On-screen virtual keyboard
Voicemail and video mail support
Dual USB ports (2.0 compliant) for media and storage applications
Polycom HD Voice technology delivers life-like voice quality for each audio path-handset, the hands-free speakerphone
Dedicated RJ9 Headset Port
Dual 10/100/1000 Ethernet port with PoE Support

Polycom Trio 8800

The Trio 8800 is for the large conference room that needs a robust and high-performing conference phone. It has a 5-inch color lCD display with capacitive touch. The user interface is easy to use and has a wide variety of language options. With the Trio 8800, you can collaborate using audio, video or content, or a combination of all three. The Trio 8800 enhances any conference room with top of the line technology and great audio quality.

Poly Trio 8800 Features at a glance:

Conference Phone System
Built-in Wi-Fi
Microsoft® Lync™ Server 2010 Compatible
FTP/TFTP/HTTP/HTTPS Server-Based Central Provisioning
Single Line Operation
Acoustic Clarity Technology
20 Foot Microphone Range
Acoustic Echo Cancellation
Patented Polycom® NoiseBlock™
Bluetooth 4.0
5″ Color LCD Display

Refurbished phones come with a full 1 year warranty included with purchase. You also have the option of extending it to 2 years for peace of mind. If you have any questions about our refurbished products or anything VoIP, feel free to give us a call at 1-800-398-8647. We are happy to help.

January VoIP Hardware Highlights: Grandstream’s UCM6300 Series IP PBX & AudioCodes’ 470 HD IP Phone

January 19, 2021 by Ying-Hui Chen

2021 is finally here! Are you ready to start fresh with some exciting new VoIP hardware? Check out this month’s highlights:

Grandstarem’s New UCM6300 Series IP PBX is Now In Stock!

Great news! The UCM6300 Series IP PBX is now available! The Grandstream UCM 6300 Series is finally here! The UCM6300 is a series of high-end IP PBXs with increased capacity of up to 5000 users. The UCM6300 is a powerful and intuitive series of IP PBXs that comes with advanced features, including:

A true enterprise-grade unified communications solution
Increased capacity – up to 5000 users
Included video conferencing platform
Wave mobile app for communicating with all endpoints
UCM Remote Connect – available cloud SBC / NAT Traversal
Built-in high-availability and hot standby
API available for integrations and interoperability (Asterisk 16)

Read this blog post to see a comparison of the four available models.

AudioCodes C470HD Teams Phone

The next biggest highlight goes to the AudioCodes C470HD IP Phone! This device is a top-of-the-line classy phone designed for Microsoft Teams users. iT features a 5.5″ color touch screen (1280 x 72), with optional support for Wi-Fi and Bluetooth.

Native support for Microsoft Teams
5.5” color touch screen (1280 x 720) with multi-lingual support
GbE support
USB headset support
Bluetooth 5.0 support
PoE or external power supply
AudioCodes Device Management Tool

Visit our web pages to see more exciting new VoIP hardware!

Do Fanvil Phones Support Voicemail to Email?

by Ying-Hui Chen

Fanvil phones are known for their flexibility and affordability. We received questions from our customers about Fanvil IP phones from time to time and we’d like to share the answers with you!

Q: Does Fanvil X6 phone support voicemail to email? How does it work?

A: Yes, absolutely! The voicemail to email feature is supported and controlled by your IP PBX. All Fanvil IP phones do support this feature of PBXs. Once set up, you will receive recordings of your voicemail within your email inbox.

Learn more about Fanvil IP phones on our website.

Keep reading more Fanvil Q&A blog posts here!

VoIP Supply is Accredited by Better Business Bureau®

January 4, 2021 by Ying-Hui Chen

VoIP Supply is proud to be accredited by Better Business Bureau (BBB) since November 6th, 2020! As an A+ accredited business, VoIP Supply has been in business for 18 years since 2002, offering trusted VoIP Hardware, VoIP Service, support and phone provisioning services.

What is the Better Business Bureau (BBB)?

Better Business Bureau (BBB) offers customers and community critical dispute and inquiry services. BBB reports on:

Licensing: inform the public about industries that may require professional licensing.
Advertising Review: promote truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising standards.
Government Actions: known significant government actions involving business’ marketplace conduct.
Out of Business: report on a company that is known to be out of business for one year.
Misuse of BBB Name/Logo: report on unauthorized use of BBB’s name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
Bankruptcy: report on a business’ known bankruptcy as long as the business remains in bankruptcy.
Mail Returned: report when mail sent to the business was returned by the Postal Service.

View VoIP Supply’s BBB page here.

Visit VoIP Supply’s website to learn more.

6 Useful VoIP Features for Small to Medium Businesses

December 30, 2020 by Ying-Hui Chen

Have you been following our Did You Know series? We share interesting VoIP features that tend to be omitted by our customers and partners on a regular basis. In case you missed them, here’s a summary!

Jabra Pro 925 Wireless Headset

Did you know that Jabra’s Pro 925 Wireless Headset is equipped with PeakStop™ Safe sound and superior hearing protection, which immediately removes potentially harmful loud sounds or tones before they reach your ears and keeps the sound level within the safe range to protect your hearing?

Yealink T46U IP Phone

Did you know that Yealink’s T46U IP Phone comes with dual USB ports for Bluetooth, WiFi, USB headset and USB recording? Users can use any two of these features freely according to their needs!

ESI Access 5D Thermal Reader

Did you know that the ESI Access 5D Thermal Reader utilizes RFID scans, QR codes, and even facial recognition for different scenarios and business needs? Keep your work environment safe with the ESI Thermal Reader!

GVC3212 Video Conferencing Endpoint

Did you know that the GVC3212 Video Conferencing Endpoint supports Miracast for convenient wireless content screen sharing? Participants are able to share presentations, videos, or other content directly from their PC/ Mac or Android/iOS devices without tangling cables!

Grandstream UCM6300 Series

Did you know that the UCM6300 Series can be integrated with third party applications? This includes Customer relationship management (CRM), Property Management Systems (PMS), and more custom integrations with an API! Learn more here.

Did you know that the i53W Indoor Intercom Station has 5 physical function keys and 8 alarm input interfaces? This flexible intercom will keep your customer’s facilities more secure and safe than ever! Learn more here.

Ready to learn more? Give one of our VoIP experts a call at 1-800-398-8647!

Celebrate This Holiday Season with New VoIP Phones and Indoor Intercom Stations!

December 21, 2020 by Ying-Hui Chen

What’s new this holiday season? Here are a few new essential IP Phones and intercom stations to check out!

Grandstream Introduced the GRP Series of Essential IP Phones

If you haven’t heard about Grandstream’s GRP2600 Series, you are really missing out! Designed with enterprises, service providers and other high-volume markets in mind, the GRP2600 Series has been purpose-built to simplify the tasks of configuring, managing and monitoring deployments.

Administrators can do so by using Grandstream’s Device Management System (GDMS), a centralized interface to manage Grandstream’s endpoints and for cloud provisioning. These essential IP phones are currently available at our website! Click here to shop now!

GDMS online device management and provisioning
Electronic Hook Switch (EHS) support for Plantronics, Jabra, and Sennheiser headsets
The GRP2601 includes a 5v power supply to power the device
Enterprise-level protection including secure boot, dual firmware images and encrypted data storage
Equipped with noise shield technology to minimize background noise

Fanvil’s New Indoor Intercom Station

Keep your facilities secure this holiday season with Fanvil’s latest innovations!

The Fanvil i51W/i52W/i53W/i56A are SIP indoor stations with a clear color screen and easy-to-access buttons.Working with door phone and intercom at the entrance, Fanvil’s indoor stations can be easily achieved remote access control for residences. It can also be connected to alarms and other intelligent security devices via rich interfaces.

Enhance security and easy access control
Built-in Bluetooth 5.0 and 2.4G/5G Wi-Fi
Integrated with Micro USB and TF interface

That’s not all! Visit our website to see all VoIP products or simply call one of our VoIP consultants to learn more!

How to Get Notifications through my Headset with a Yealink SIP T58A Phone

by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

Q: Is there a way to set up my Yealink SIP T58A phone with my headset so that when a call comes in I can get a beep tone notification from the headset?

A: Yes, you will need to follow these steps to update the ringer device for your headset:

Log into your web UI
Select the “Features” tab
Select Audio on the left-side menu
Under “Ringer Device for Headset”, select “Use Headset & Speaker”
Click “Confirm”

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Patton’s SN500 Mini eSBC Overview: Smart, Secure, and Powerful!

December 18, 2020 by Ying-Hui Chen

Are you using an SBC to protect your phone system? One question we hear from our customers frequently is “Is an SBC necessary?” “What if I have firewalls already?” In this month’s Patton webinar, we explained in detail why an SBC is needed and how to take advantage of Patton’s latest Mini eSBC SN500. If you missed our webinar, don’t miss out on this quick webinar recap!

Click here to download Patton’s webinar slides

Firewall vs SBC – What are the differences?

You may think having a firewall is enough to protect your communication system; the fact is, firewalls are not optimized for VoIP systems and there are shortfalls. Overall, firewalls:

Are not optimized for data traffic
Don’t have enough performance for small voice packets
Don’t support and recognize SIP and RTP traffic
Don’t prevent eavesdropping
Don’t protect you from hackers who commit tool fraud by hijacking a device and placing unauthorized long-distance calls.

On the other hand, an eSBC can defend against:

Toll fraud
- Back-to-back user agent
- Advanced call routing security
Denial of service
- Trusted peer – whitelist
- SIP packet flooding prevention
Eavesdropping – encryption (TLS/SRTP)
Truly converged voice and data security

Now let’s look at how Patton’s latest solution, SN500, can do for your business:

Patton’s SN500 Mini eSBC Overview

Patton’s SN500 is the smallest eSBC in the world! This little device can handle 4 to 30 simultaneous calls (ideal for SOHO). It is built to strengthen communication security, normalization, call status monitoring, and more!

Key features:

Smallest form factor
Up to 30 simultaneous calls
Back-to-back user agent
Call quality monitoring through Patton Cloud
SIP Related benefits include:
- Security
- Normalization
- Call status and quality monitoring
- Zero-touch provisioning

Why Patton’s SN500?

Simplifies VoIP deployments
Increases SIP service quality
Reduces installation time
Higher customer satisfaction and better customer retention
More control over service for ITSP
Better tools for technical support

Call one of our VoIP consultants today at 1-800-398-8647 to learn more details!

7 Selling Points to Increase Your 3CX Sales

by Ying-Hui Chen

Are you interested in increasing your 3CX revenue? Are you struggling to increase your sales? Don’t miss out on our 3CX webinar this month in which we talked about the 7 key selling points of the 3CX solutions! Here’s a recap:

Download our presentation slides here to learn more

Snom also joined us to talk about their latest VoIP products including the D7xx series IP Phones, the C520 and C620 conference phones, the M100 Series DECT phones and more. Click here to download Snom’s presentation slides!

#1 Unbeatable Price

Slash your customers bills by up to 80% per year
No per user charges: add unlimited extensions
Zero Add On Charges
Choose your own SIP Trunk- control your call costs
Licenses start from FREE!

#2 Open Platform for extra control

Choose & Control your own phone numbers.
Choose your own SIP Trunk and save.
Choose your own cloud provider.
Choose your own hardware.
Choose On-Premise or Cloud.

#3 Easy to Deploy

Deploy in Cloud with PBX Express on Google, Amazon or Azure.
Install On-Premise on Mini PC, Raspberry Pi or virtualize.
Linux or Windows.
PnP guides for supported phones & SIP Trunks.

#4 Easy to Manage

Easily add & manage extensions.
Phone configuration and firmwares are tested by 3CX.
3CX can manage bundled OS.
Automatically deploy upgrades and updates.

#5 A Full Remote Working Solution

Android and iOS apps
Connect from anywhere from your webclient!
Integrated messaging & live chat
Browser based video conferencing for all users
All at no extra charge

#6 Advanced Customer Experience

Call Queues, IVR
Advanced Call Reporting
Integration with leading CRM apps
Website Live Chat & Talk
Inbuilt Contact Center

#7 Tried and Trusted

250,000 installations
10,000 partners
Leading customers including Wilson Sporting Goods, Mitsubishi, American Express, MIT and Subaru of America
Supported globally by 3CX 24/5 and from 10 offices worldwide

Ready to learn more? Visit our website or simply give us a call at 1-800-398-8647 to get more insights!

Great Deals on Used IP Phones this Holiday Season

December 17, 2020 by Youleidy Vega

This holiday season stock up on the business phones you’ve been thinking about all year and get them while they are in stock!

We currently have the following refurbished models in stock:

Polycom VVX 400

The Polycom VVX 400 offers an easy to use sleek and elegant interface that boasts a 3.5 LCD color display. It is a good pick for the professional user such as office staff and receptionists who uses Unified Communications applications since the VVX 400 can easily integrate with third-party productivity applications.

Quick Top Features of the VVX 400:

12 Line appearances
Polycom HD Voice
3.5″ (320×240) Backlit Color LCD
Dual 10/100 RJ45 Ports
RJ9 headset port
Built-in auto sensing IEEE 802.3 af Power over Ethernet
Optional 48V DC power supply (not included)

Polycom VVX 400 Datasheet

Polycom VVX501

Another great option in stock this holiday season is the Polycom VVX 501. This IP phone features Gigabit support with 10/100/1000 PoE Ethernet ports. The VVX 501 looks very similar to the VVX 400 above, but this model has a much more shinier design and features a captive 3.5 inch color touchscreen display.

Quick Top Features of the VVX 501:

12 Line appearances
Polycom HD Voice
3.5″ (320×240) Color Touchscreen display
Dual 10/100/1000 RJ45 Ports
RJ9 headset port
Built-in auto sensing IEEE 802.3 af Power over Ethernet
Optional 48V DC power supply (not included)

Polycom VVX 501 Datasheet

Polycom Trio 8800

The Trio 8800 Conference Phone is more than just a conference phone. It is a smart hub that allows users to see and share video through the addition of the Polycom Trio™ Visual+ and either a USB fixed web camera or the Polycom EagleEye MSR 12x optical PTZ camera. This flexibility makes it a device for users who want to take group collaboration to the next level, but are not able to make the full investment just yet.

By getting the Trio 8800, users can enjoy the vast voice conferencing features of the Trip 8800 and expand down the line to a full collaboration system as their business needs change without losing the initial investment.

The Trio 8800 as a conference alone offers a 20-foot range great for small to medium conference rooms. It features Polycom’s HD Voice and noise cancelling technology so that you are heard in every call.

Quick Top Features of the Trio 8800:

Built-in Wi-Fi
Microsoft® Lync™ Server 2010 Compatible
FTP/TFTP/HTTP/HTTPS Server-Based Central Provisioning
Single Line Operation
Acoustic Clarity Technology
20 Foot Microphone Range
Acoustic Echo Cancellation
Patented Polycom® NoiseBlock™
Bluetooth 4.0
5″ Color LCD Display
720 x 1280
Up To 5-Way Conferencing

Polycom Trio 8800 Datasheet

These three models are only a few models from our Refresh catalog. Check out our full catalog here. All the Refresh products come with a full 1-year warranty for peace of mind. If you want to learn more about our Refresh line or have questions about a specific model reach out to us at 1-800-398-8647.

Grandstarem’s New UCM6300 Series IP PBX is Now In Stock!

AudioCodes C470HD Teams Phone

Q: Does Fanvil X6 phone support voicemail to email? How does it work?

What is the Better Business Bureau (BBB)?

Q: Is there a way to set up my Yealink SIP T58A phone with my headset so that when a call comes in I can get a beep tone notification from the headset?

Stay Tuned

Firewall vs SBC – What are the differences?

Patton’s SN500 Mini eSBC Overview

Why Patton’s SN500?

#1 Unbeatable Price

#2 Open Platform for extra control

#3 Easy to Deploy

#4 Easy to Manage

#5 A Full Remote Working Solution

#6 Advanced Customer Experience

#7 Tried and Trusted

Polycom VVX 400

Polycom VVX501

Polycom Trio 8800

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