The Jabra Engage 50 comes with a unique 3-microphone system, intelligent noise-cancellation, multi-color status lights and more advanced features. Better yet, it is Certified for Microsoft Teams and Skype for Business!
Looking for a headset that simply works? This is it! This future-proof USB headset is designed to work with all softphone web clients whether you have an on-premise or cloud-based solution.
Did you join our Patton webinar this week? If you didnāt, donāt miss out on this webinar recap! Our partner at Patton talked about how Patton and Microsoft Teams Direct Routing work together to bring a stronger solution to customers. Letās check out some key takeaways:
Direct Routing allows you to connect a certified session border controller (SBC) to the Microsoft Phone System service
With this feature you can access, with the Microsoft Teams client, the switched network and other SIP business telephony services
Communications are secure at the signaling (SIP-TLS) and media (SRTP) level
What Patton devices are certified for Microsoft Teams?
There are several eSBCs models that are certified with Teams Direct Routing so far including the SN5500, SN5530, SN5540, SN5550, and SN5570. Look at this chart below for a comparison:
Non-Media Bypass Use Cases
All-IP Direct Routing
SIP Trunk &
On premise IP PBX integration
SIP Security
SIP Normalization
Call Quality monitoring & ale
Hybrid Direct Routing
Integration of
On premise IP PBX
SIP Trunk
Legacy PBX / Telephony equipment
SIP Security
SIP Normalization
Call Quality monitoring & alerting
Survivability
PSTN Failover
Priority Call service for Emergencies
Local SIP Registrar
Station to Station call
Centralized SBC
Ideal for Hosted Service Providers
No HW required on Customer Prem.
Scalable Solution in MS Azure Cloud
Direct Routing Support
ITSP SIP-Trunk integration
SIP Normalization & Interop
Secure VoIP using VPN to Enterprise
Optional: vSBC to terminate VPN links
About Patton Cloud
Be sure to also check out Patton Cloud, a new and revolutionary service to accelerate and aid service providers and managed service organizations (MSOs).
How does the Teams vrs software license work? Is it separate?
No, thereās only one Teams license. You only need to buy one license for both.
How does the zero-touch provisioning work? Doesn’t someone have to touch the box to plug it in and connect cables?
Yes the physical cable must be connected by someone, but everything can be done remotely. āZero touchā means no service provider or integrator needs to do the configuration. All you need to do is to connect the box, and turn the power on.
Assisted Call Transfer: You are able to inform the person on the other end that their call will be transferred.
During a call, press the Transfer button
Enter a number or press the Contacts softkey to find a number
Press the Dial softkey
When someone answers, inform them of the call to be transferred
Press the Transfer softkey, and the transfer is completed
Unassisted Call Transfer: The person on the other end will not notice the transfer, which is also called Blind Call Transfer.
During a call, press the Transfer button
Enter a number or press the Contacts softkey to find a number
Press the Transfer softkey, and the transfer is completed
Transfer to Voicemail: This feature allows you to transfer a call directly to a contactās voicemail
Use Contacts for a transfer
Press the Transfer VM softkey instead of Transfer
This transfers the call to that contactās voicemail
The P310 and P315 IP Phones are entry-level phones with all the essential features for hospitals, education, manufacturing plants, airports, and even retail stores. Sangoma’s IP Phones’ value is further enhanced by built-in EHS support for the sangoma H10 and H20 Wireless Headset connectivity.
As video calling and video conferencing are replacing face-to-face meetings, having a reliable web camera is more than necessary. One question that comes up a lot is āWhat should I look for when buying a web camera?ā So we put together a checklist here to get you started. Letās check them out:
Web Camera Checklist
1. Video Resolution
Observiously, video quality is one of the top things you will want to look for. Resolution is the number of pixels captured in an image and the higher the resolution, the more detail is captured. A typical built-in web camera has a resolution of 640×480 pixels; a full HD 1080P web camera comes with 1920×1080 pixels.
2. Easy Setup
Ease of use is definitely one thing our customers consider when shopping for a web camera. There are multiple plug-and-play USB web cameras available on the market that will get you up and running in no time!
3. Compatibility
Make sure your web camera will work with the operating system you have. While most web cameras work with Windows-based PCs; some are designed for specific systems like Mac.
If you are using Teams or Zoom, you will want to check out these certified/compatible web cameras to optimize your video experience!
Check out additional features that matter to you! Popular features include: Auto focus, auto light correction, built-in sound-enhancing mics, face tracking, etc.
Check out these popular web cameras that are currently in stock at VoIP Supply!
Logitech C930e: The C930e is a professional webcam for the business user that features a wide field of view and HD digital zoom.
VS1080P Full HD 1080P: This full HD 1080P USB web camera comes with a sleek design and it is compatible with major web-based platforms.
JPL Vision Mini: The JPL Vision mini is our smallest 1080P USB web camera that has a full HD glass lens!
In this episode of SIP Chats, Brian Hyrek has an in-depth discussion with Buddy Oliver, Vice President of Product Management at Patton. Together, they walk us through what’s new with Patton, including their latest venture, AV over IP!
Grab a seat and get caught up on the latest and greatest from Patton and how they managed to be one of the first to bring AVoIP to market!
Be sure to like and subscribe to ourĀ YouTube ChannelĀ for the latest VoIP News!
If your phone is ringing off the hook and you are trying to keep track of multiple calls at once it can get overwhelming pretty quickly.
Many VoIP phones on the market have lights that change different colors to help you stay organized and help you to direct calls to the right person. For this How-to blog, we are going to use the Cisco 8841 and go through the different indicators that they have and what each one means.
Ringing call – Flashing amber
Connected call – Solid green
Held call – Flashing green
Shared line in-use remotely – Solid red
Shared line on hold remotely – Flashing red
If you are not using the Cisco 8841 then there might be different colors or notifications, but as mentioned above most phones have this feature. You can typically find this information in the Phoneās Quick Start Guide or in the Manual.
If you have questions about how to optimize your experience with the phone you are using, leave a comment below or reach out to us at 800-398-8647.
Jabra continues to add to their PanaCast line and if you havenāt checked out the PanaCast 50 yet, you are really missing out!Ā
Did you know that the PanaCast 50 offers 4 vibration-free speakers for crystal clear high-definition audio!?
This new video conferencing solution from Jabra comes in two colors: a light grey or black. There are also multiple ways to mount this camera, it can be wall mounted, screen mounted or you can use a table with a stand.
Letās go over a couple of the other really cool features of the PanaCast 50! This camera has four built-in speakers, two of them are 50mm woofers and the other two are 20 mm tweeters. This is what helps with that crystal clear audio. The PanaCast 50 has plug-and-play audio and video and also an optional remote control if you are in a Microsoft Teams environment.
If you have additional questions about the PanaCast 50, leave a comment below or reach out to us at 800-398-8647.
July was a great month wasnāt it! We love updating you with the latest products and programs that are available from our partners. This month we take a look at some products from Grandstream, Snomās new partner portal, and much more! Be sure to like and subscribe to our YouTube Channel for the latest VoIP News!
There are times that you may not want people to know your phone number when dialing out. Most VoIP Phones give you the ability to hide your caller ID and phone number.Ā
For this how to, we will walk you through how to do that on a Snom D735. You will want to keep in mind that when you do this your call might not be accepted if the other phone you are trying to call is set to reject anonymous calls.
Go to Settings on the Phone:
Press and select Call Features > Outgoing Calls > Hide own outgoing ID.
Press to change the setting from no to yes and vice versa.
Press briefly to return to the previous menu, press for two seconds to return to the idle screen.
There you have it, now when you make an outbound call on your Snom D735 your caller ID will be blocked. If you have additional questions about this feature or phone, leave us a comment below or reach out to us at 800-398-8647.
This month for our Refresh (Like-New) Top Picks we are featuring Poly desk phones that are great for small to large businesses alike. We also want to show you a great conference option for meeting rooms of all sizes.
The VVX 501 Like-New IP Phone is a Gigabit device with a touchscreen display. It is ideal for the busy professional who needs the best features in a deskphone in order to be productive.
The Like-New Poly VVX 401 can help to upgrade any office or front desk with its top performance and a great design. The VVX 401 has HD Voice and a 3.5 inch color LCD display.
VVX 401 Features:
Backlit 3.5 in color LCD (320 x 240) resolution
Voicemail support *
WebKit-based browser
Adjustable base height
Single USB port (2.0 compliant) for media and storage applications
To learn more about this Poly Like-New model check out our page for more details.
Refresh also has great conference phone options such as the Trio 8500.
The Trio 8500 allows you to collaborate with colleagues in any room you are in. It has been designed with great acoustics and an aesthetically pleasing design.
5-inch color LCD (720 x 1280 pixel), 9:16 aspect ratio
On-screen virtual keyboard
1x USB 2.0 Type A-compliant host port USB battery charging BC1.2 compliant (requires full Class 4 power input on LAN IN for operation)
1x USB 2.0 Micro-B device port
Integrated Bluetooth 4.0
3 illuminated mute buttons
Unicode UTF-8-character support
Refresh has so many options for users of all verticals. If you are looking for something specific, never assume we donāt carry it, and give us a call at 1-800-398-8647! We would be happy to discuss your specific needs with you.
and select Call Features > Outgoing Calls > Hide own outgoing ID.
to change the setting from no to yes and vice versa. 
briefly to return to the previous menu, press for two seconds to return to the idle screen.
