2021 August Hardware Roundup: Teams Phone, Headsets, Conference Phones and More!

August 16, 2021 by Ying-Hui Chen

We are back for another hardware roundup! This month, we are going to talk about Poly’s new certification with Metaswitch, Jabra’s unboxing video, and the new Konftel 70 conference phone. Let’s get started:

Poly’s CCX Phones are Now Certified on Metaswitch

Polycom VoIP phones and voice solutions

In case you missed this, the Poly CCX Teams phones are now certified with Metaswitch! Poly Service Provider partners using a Metaswitch platform can now begin testing and deploying CCX phones as part of their overall solution.

Poly’s CCX phones are also certified with Teams and Zoom Phone. Check out the comparison charts below:

Microsoft Teams Edition comparison chart
Zoom Phone Edition comparison chart

Jabra Engage 50 Unboxing Video

Don’t forget to check out our new Jabra Engage 50 unboxing video! Oh, did I mention that the Jabra Engage 50 headsets are compatible with all softphone web clients?

This headset is ideal for call centers and all busy professionals. Here are a few key features for you to take advantage of:

Unique 3-microphone system with intelligent noise-cancelation
Passive noise cancellation enhances agents’ focus
Stereo sound and super wideband give vibrant, lifelike conversations
Highest levels of hearing protection for agents

Konftel 70 Conference Phone

Last but not least, the Konftel 70 is a versatile high performance speakerphone that blends exceptional audio quality with a stylish cutting edge design. It’s a perfect video meeting companion or can be used as a standalone or even portable solution, for huddle rooms and small/medium locations.

Take a peek at some cool features:

Room type: Huddle to Medium
OmniSound® lifelike audio
Beamforming microphones
USB
Bluetooth®
Battery with 9 hours talk time

Visit our website for more new VoIP products!

Like-New IP Phones for back to the office

by Youleidy Vega

Poly Trio 8500 $649.99

Now that you are back in the office, you may be looking for the perfect conference phone to make and take natural sounding calls. We have you covered with the Poly Trio 8500. This conference phone has three cardioid microphones that can pick up audio up to 14 feet away. It also features Poly’s HD Voice and NoiseBlock technology that help to ensure every call is clear so that you can focus on what’s important- the conversation at hand.

Quick Features:

5-inch color LCD (720 x 1280 pixel)
On-screen virtual keyboard
3 cardioid microphones
14ft/4.3m microphone pickup range
Polycom® HD Voice™
Polycom® Acoustic Clarity™ technology
Polycom® NoiseBlock™
Voice activity detection
Polycom Zero Touch Provisioning
QoS Support
Open SIP and Microsoft Lync 2013/ Skype for Business/Office365 Cloud PBX

Learn more about the Poly Trio 8500 here.

If you are looking for a deskphone instead of a conference phone, these options below may interest you.

Yealink T42G $79.99

This business phone provides a basic yet elegant monochrome design also with 12-line keys and a backlit display. This is a Gigabit phone with Power over Ethernet (PoE). The T42G will not disappoint when it comes to delivering calls where the audio is crisp and clear as it features HD Voice and noise cancelling technology.

Quick Features:

12 Line Appearances
Dual-port Gigabit Ethernet
Yealink Optima HD Voice Supported
Up to 12 SIP accounts
Full-duplex hands-free speakerphone
No expansion module support
RJ9 Headset Port
2.7″ 192×64-pixel backlit Graphical LCD
Wall mountable
Supports PoE, Power Supply also available separately

Learn more about the T42G here.

Now let’s take a look at the Poly VVX 401.

Poly VVX 401 $74.99

The used Poly VVX 401 IP Phone is a color IP Phone for the office worker and receptionist who requires 100% reliability on every call. The VVX 401 features HD Audio technology with full duplex. It has a large, user-friendly display and 12-line keys for your auto-dialing needs.

Quick Features:

12 Line appearances
Polycom HD Voice
3.5″ (320×240) Backlit Color LCD
Dual 10/100 RJ45 Ports
RJ9 headset port
Built-in auto sensing IEEE 802.3 af Power over Ethernet
Optional 48V DC power supply (not included)

Learn more about the VVX 401 here.
All of the phones listed here are backed by our Refresh 1-year warranty. If anything goes wrong with the phone, we take it back and give you a new (used) one or your money back, no questions asked. Take advantage of these savings while the products are in stock. If you want to learn more about our refurbished line, Refresh, visit our website, or give us a call at 1-800-398-8647.

Grandstream Complete Solutions: Your One-Stop-Shop for All VoIP, UC, & Networking Needs

August 13, 2021 by Ying-Hui Chen

Why shop at multiple stops when you can work with one dedicated manufacturer that provides everything you need? Today we are going to show you how you can take advantage of Grandstream’s complete solutions for all your VoIP, UC and networking needs!

Download the Presentation Slides Here

Why Grandstream?

Here are a few reasons why customers love Grandstream’s solutions:

Complete Business Solutions
Solutions customized to work how your business works
No licensing fees
Complete flexibility
Open-source
Future-proof
Expandable

More Benefits:

Grandstream makes traditionally complicated and expensive technology attainable, affordable and easy-to-use
Industry-leading price points
Maximize deployment budgets and expand solutions

5 Key Grandstream products that Empower Businesses to Do More

Now let’s check out some of Grandstream’s key products:

UCM6300 ECOSYSTEM

The UCM6300 Ecosystem includes three parts: UCM IP PBX, Wave App, and UCM RemoteConnect. It pairs together the customizability and control of an on-premise IP PBX with the remote-access and flexibility of a cloud solution to provide an easy-to-manage hybrid communication platform for businesses of all sizes.

UCM6300 IP PBX series

Wave App

Wave is a mobile and desktop app that provides remote voice and video collaboration tools for businesses utilizing Grandstream’s UCM6300 series. Ideal for remote workers, Wave offers an easy-to-use platform to join, schedule and hold meetings, calls and conferences from anywhere.

UCM RemoteConnect

UCM RemoteConnect allows businesses to easily build a secure collaboration solution for remote workers. It offers a companion cloud service for the UCM6300 series that provides always-on, automatic NAT firewall traversal to ensure secure connections by remote users.

GDMS

Don’t forget about GDMS, the Grandstream Device Management System! This zero-touch cloud provisioning and management system provides easy-to-use enterprise-level tools to manage Grandstream products before, during, and after deployment. It provides a centralized interface to provision, configure, monitor, and troubleshoot.

See the key benefits:

Configuration, management, and monitoring of devices, accounts, and firmware
Real-time network monitoring; analytical system reports
Can manage batches of devices by deployment sites, device groups and models within those sites
Intelligent alarms, troubleshooting, and diagnostic reports
Automate firmware updates, device resets, and use-logs
Runs on AWS

WFH Solutions

Grandstream now offers the GUV Series headsets and USB Web Cameras for remote working and these are compatible with major platforms. Also take a look at the GVC Series Room Systems for improving conferencing video quality.

Facility Access & Physical Security

Don’t forget that Grandstream also covers your facility security! From door access, surveillance cameras, to intercoms and more, Grandstream has the more comprehensive solutions.

WiFi Solutions

Granstream’s GWN Series offers a wide coverage range that features industry-leading setup and management. The WiFi Access Points offer tremendous WiFi coverage range and fast and easy provisioning and management. Plus, Grandstream officially released GWN.Cloud, an enterprise-grade cloud WiFi management platform for the GWN series WiFi APs!

Visit our Grandstream page to learn more about Grandstream products and contact our VoIP experts for all your VoIP needs today at 1-800-398-8647!

How to Configure a Directory List on the Yealink T46U

August 12, 2021 by Ying-Hui Chen

Do you often find yourself spending so much time looking for a contact from a zillion lists? Yealink’s Directory feature is going to save you a lot of time!

Directory gives you easy access to frequently used lists and you will be able to get to the lists simply by pressing the Directory soft key when the phone is in idle. Let’s check out how to configure this feature:

Steps to Configure a Directory List on Yealink Phones

Configuring via the web is the easiest way to go.

Login to the management page
Select “Setting”
Under Directory tab, you will be able to select the desired Directory and add it to the list

You can also configure Directory via auto provisioning.

Download an auto provision template from Yealink’s website
Unzip the file and find the xml file
Now you need to modify the template to set up the directory list. ## Enable=1 means you want to add the item to the directory list. You can also rank the desired sources by configuring the priority.
Upload the template file to your provisioning server and specify the access URL in the configuration files.
Add the URL to the configuration file and you are all set!

Yealink’s T46U comes with an acoustic shield, 2 USB ports, and 20 physical keys per page with the EXP43 expansion module. Visit our product page to learn more about how you can take advantage of this upgraded IP phone!

Watch Now: What’s Inside the Box? The Jabra Engage 50 Unboxing Video

by Ying-Hui Chen

What’s inside the box? Watch our unboxing video to learn about Jabra’s Engage 50 & Link!

The Jabra Engage 50 comes with a unique 3-microphone system, intelligent noise-cancellation, multi-color status lights and more advanced features. Better yet, it is Certified for Microsoft Teams and Skype for Business!

Looking for a headset that simply works? This is it! This future-proof USB headset is designed to work with all softphone web clients whether you have an on-premise or cloud-based solution.

Visit our product page to see more features!

Patton and Microsoft Teams Direct Routing: Together Better Stronger!

by Ying-Hui Chen

Did you join our Patton webinar this week? If you didn’t, don’t miss out on this webinar recap! Our partner at Patton talked about how Patton and Microsoft Teams Direct Routing work together to bring a stronger solution to customers. Let’s check out some key takeaways:

Download Webinar Slides Here.

What is Direct Routing? What does it do?

Direct Routing allows you to connect a certified session border controller (SBC) to the Microsoft Phone System service
With this feature you can access, with the Microsoft Teams client, the switched network and other SIP business telephony services
Communications are secure at the signaling (SIP-TLS) and media (SRTP) level

What Patton devices are certified for Microsoft Teams?

There are several eSBCs models that are certified with Teams Direct Routing so far including the SN5500, SN5530, SN5540, SN5550, and SN5570. Look at this chart below for a comparison:

Non-Media Bypass Use Cases

All-IP Direct Routing

SIP Trunk &
On premise IP PBX integration
SIP Security
SIP Normalization
Call Quality monitoring & ale

Hybrid Direct Routing

Integration of
- On premise IP PBX
- SIP Trunk
- Legacy PBX / Telephony equipment
SIP Security
SIP Normalization
Call Quality monitoring & alerting

Survivability

PSTN Failover
Priority Call service for Emergencies
Local SIP Registrar
- Station to Station call

Centralized SBC

Ideal for Hosted Service Providers
No HW required on Customer Prem.
Scalable Solution in MS Azure Cloud
Direct Routing Support
ITSP SIP-Trunk integration
SIP Normalization & Interop
Secure VoIP using VPN to Enterprise
Optional: vSBC to terminate VPN links

About Patton Cloud

Be sure to also check out Patton Cloud, a new and revolutionary service to accelerate and aid service providers and managed service organizations (MSOs).

Management – Software License, Alarming & Notification, CPE Supervision, Config Management
Customer Service Aid – Remote Troubleshooting, Warranty Management, Configuration adaptation
Provisioning – Zero Touch, Cloud Wizard Easy Install, Install Progress Monitoring
Integration – OSS/BSS, Business Process integration, more efficiency and less problems

That’s not all! Patton’s eSBCs come with more features and benefits, from legacy equipment integration, zero touch provisioning, to IP Routing and more. Download our presentation slides here to see in detail.

Visit our Patton page to learn more about Patton’s eSBCs!

More features:

Patton Webinar Q&A

How does the Teams vrs software license work? Is it separate?

No, there’s only one Teams license. You only need to buy one license for both.

How does the zero-touch provisioning work? Doesn’t someone have to touch the box to plug it in and connect cables?

Yes the physical cable must be connected by someone, but everything can be done remotely. “Zero touch” means no service provider or integrator needs to do the configuration. All you need to do is to connect the box, and turn the power on.

How to Transfer Calls on Sangoma P310 and P315 IP Phones

August 9, 2021 by Ying-Hui Chen

The Call Transfer function comes in handy when you need to efficiently direct a caller to the right person for information. Did you know that Sangoma’s P310 and P315 IP phones support three types of call transfer? Let’s check out how each of these three works!

Assisted Call Transfer: You are able to inform the person on the other end that their call will be transferred.

During a call, press the Transfer button
Enter a number or press the Contacts softkey to find a number
Press the Dial softkey
When someone answers, inform them of the call to be transferred
Press the Transfer softkey, and the transfer is completed

Unassisted Call Transfer: The person on the other end will not notice the transfer, which is also called Blind Call Transfer.

During a call, press the Transfer button
Enter a number or press the Contacts softkey to find a number
Press the Transfer softkey, and the transfer is completed

Transfer to Voicemail: This feature allows you to transfer a call directly to a contact’s voicemail

Use Contacts for a transfer
Press the Transfer VM softkey instead of Transfer
This transfers the call to that contact’s voicemail

The P310 and P315 IP Phones are entry-level phones with all the essential features for hospitals, education, manufacturing plants, airports, and even retail stores. Sangoma’s IP Phones’ value is further enhanced by built-in EHS support for the sangoma H10 and H20 Wireless Headset connectivity.

Click here to learn more about the P310 IP Phones

Click here to learn more about the P315 IP Phones

Let us know if you were able to transfer your call! Leave a comment below or reach out to us at 800-398-8647 if you have additional questions!

Q&A: What to Look for When Buying a Web Camera

August 4, 2021 by Ying-Hui Chen

As video calling and video conferencing are replacing face-to-face meetings, having a reliable web camera is more than necessary. One question that comes up a lot is “What should I look for when buying a web camera?” So we put together a checklist here to get you started. Let’s check them out:

Web Camera Checklist

1. Video Resolution

Observiously, video quality is one of the top things you will want to look for. Resolution is the number of pixels captured in an image and the higher the resolution, the more detail is captured. A typical built-in web camera has a resolution of 640×480 pixels; a full HD 1080P web camera comes with 1920×1080 pixels.

2. Easy Setup

Ease of use is definitely one thing our customers consider when shopping for a web camera. There are multiple plug-and-play USB web cameras available on the market that will get you up and running in no time!

3. Compatibility

Make sure your web camera will work with the operating system you have. While most web cameras work with Windows-based PCs; some are designed for specific systems like Mac.

If you are using Teams or Zoom, you will want to check out these certified/compatible web cameras to optimize your video experience!

4. More Features

Check out additional features that matter to you! Popular features include: Auto focus, auto light correction, built-in sound-enhancing mics, face tracking, etc.

Check out these popular web cameras that are currently in stock at VoIP Supply!

Logitech C930e: The C930e is a professional webcam for the business user that features a wide field of view and HD digital zoom.
VS1080P Full HD 1080P: This full HD 1080P USB web camera comes with a sleek design and it is compatible with major web-based platforms.
JPL Vision Mini: The JPL Vision mini is our smallest 1080P USB web camera that has a full HD glass lens!

View All Web Cameras Here

SIP Chats with Patton

August 3, 2021 by Ying-Hui Chen

In this episode of SIP Chats, Brian Hyrek has an in-depth discussion with Buddy Oliver, Vice President of Product Management at Patton. Together, they walk us through what’s new with Patton, including their latest venture, AV over IP!

Grab a seat and get caught up on the latest and greatest from Patton and how they managed to be one of the first to bring AVoIP to market!

Be sure to like and subscribe to our YouTube Channel for the latest VoIP News!

How To Keep Track of Multiple Calls on a Cisco 8841

July 30, 2021 by Mary Cheney

If your phone is ringing off the hook and you are trying to keep track of multiple calls at once it can get overwhelming pretty quickly.

Many VoIP phones on the market have lights that change different colors to help you stay organized and help you to direct calls to the right person. For this How-to blog, we are going to use the Cisco 8841 and go through the different indicators that they have and what each one means.

Ringing call – Flashing amber
Connected call – Solid green
Held call – Flashing green
Shared line in-use remotely – Solid red
Shared line on hold remotely – Flashing red

If you are not using the Cisco 8841 then there might be different colors or notifications, but as mentioned above most phones have this feature. You can typically find this information in the Phone’s Quick Start Guide or in the Manual.

If you have questions about how to optimize your experience with the phone you are using, leave a comment below or reach out to us at 800-398-8647.

More from: New Products Mary Cheney Cisco

2021 August Hardware Roundup: Teams Phone, Headsets, Conference Phones and More!

Poly’s CCX Phones are Now Certified on Metaswitch

Jabra Engage 50 Unboxing Video

Konftel 70 Conference Phone

Like-New IP Phones for back to the office

Poly Trio 8500 $649.99

Yealink T42G $79.99

Poly VVX 401 $74.99

Grandstream Complete Solutions: Your One-Stop-Shop for All VoIP, UC, & Networking Needs

Why Grandstream?

5 Key Grandstream products that Empower Businesses to Do More

How to Configure a Directory List on the Yealink T46U

Steps to Configure a Directory List on Yealink Phones

Watch Now: What’s Inside the Box? The Jabra Engage 50 Unboxing Video

Patton and Microsoft Teams Direct Routing: Together Better Stronger!

What is Direct Routing? What does it do?

What Patton devices are certified for Microsoft Teams?

Non-Media Bypass Use Cases

All-IP Direct Routing

Hybrid Direct Routing

Survivability

Centralized SBC

About Patton Cloud

Patton Webinar Q&A

How to Transfer Calls on Sangoma P310 and P315 IP Phones

Q&A: What to Look for When Buying a Web Camera

Web Camera Checklist

1. Video Resolution

2. Easy Setup

3. Compatibility

4. More Features

SIP Chats with Patton

How To Keep Track of Multiple Calls on a Cisco 8841

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