Grandstream Complete Solutions: Your One-Stop-Shop for All VoIP, UC, & Networking Needs

August 13, 2021 by Ying-Hui Chen

Why shop at multiple stops when you can work with one dedicated manufacturer that provides everything you need? Today we are going to show you how you can take advantage of Grandstreamā€™s complete solutions for all your VoIP, UC and networking needs!

Download the Presentation Slides Here

Why Grandstream?

Here are a few reasons why customers love Grandstreamā€™s solutions:

  1. Complete Business Solutions 
  2. Solutions customized to work how your business works 
  3. No licensing fees 
  4. Complete flexibility 
  5. Open-source 
  6. Future-proof 
  7. Expandable 

More Benefits:

  • Grandstream makes traditionally complicated and expensive technology attainable, affordable and easy-to-use 
  • Industry-leading price points 
  • Maximize deployment budgets and expand solutions

5 Key Grandstream products that Empower Businesses to Do More

Now letā€™s check out some of Grandstreamā€™s key products:

  1. UCM6300 ECOSYSTEM

The UCM6300 Ecosystem includes three parts: UCM IP PBX, Wave App, and UCM RemoteConnect. It pairs together the customizability and control of an on-premise IP PBX with the remote-access and flexibility of a cloud solution to provide an easy-to-manage hybrid communication platform for businesses of all sizes.

UCM6300 IP PBX series

Wave App

Wave is a mobile and desktop app that provides remote voice and video collaboration tools for businesses utilizing Grandstreamā€™s UCM6300 series. Ideal for remote workers, Wave offers an easy-to-use platform to join, schedule and hold meetings, calls and conferences from anywhere. 

UCM RemoteConnect

UCM RemoteConnect allows businesses to easily build a secure collaboration solution for remote workers. It offers a companion cloud service for the UCM6300 series that provides always-on, automatic NAT firewall traversal to ensure secure connections by remote users.

  1. GDMS

Donā€™t forget about GDMS, the Grandstream Device Management System! This zero-touch cloud provisioning and management system provides easy-to-use enterprise-level tools to manage Grandstream products before, during, and after deployment. It provides a centralized interface to provision, configure, monitor, and troubleshoot.

See the key benefits:

  • Configuration, management, and monitoring of devices, accounts, and firmware 
  • Real-time network monitoring; analytical system reports 
  • Can manage batches of devices by deployment sites, device groups and models within those sites 
  • Intelligent alarms, troubleshooting, and diagnostic reports 
  • Automate firmware updates, device resets, and use-logs 
  • Runs on AWS
  1. WFH Solutions

Grandstream now offers the GUV Series headsets and USB Web Cameras for remote working and these are compatible with major platforms. Also take a look at the GVC Series Room Systems for improving conferencing video quality. 

  1. Facility Access & Physical Security

Donā€™t forget that Grandstream also covers your facility security! From door access, surveillance cameras, to intercoms and more, Grandstream has the more comprehensive solutions. 

  1. WiFi Solutions

Granstreamā€™s GWN Series offers a wide coverage range that features industry-leading setup and management. The WiFi Access Points offer tremendous WiFi coverage range and fast and easy provisioning and management. Plus, Grandstream officially released GWN.Cloud, an enterprise-grade cloud WiFi management platform for the GWN series WiFi APs! 

Visit our Grandstream page to learn more about Grandstream products and contact our VoIP experts for all your VoIP needs today at 1-800-398-8647!

How to Configure a Directory List on the Yealink T46U

August 12, 2021 by Ying-Hui Chen

Do you often find yourself spending so much time looking for a contact from a zillion lists? Yealinkā€™s Directory feature is going to save you a lot of time! 

Directory gives you easy access to frequently used lists and you will be able to get to the lists simply by pressing the Directory soft key when the phone is in idle. Letā€™s check out how to configure this feature:

Steps to Configure a Directory List on Yealink Phones

Configuring via the web is the easiest way to go. 

  1. Login to the management page
  2. Select ā€œSettingā€
  3. Under Directory tab, you will be able to select the desired Directory and add it to the list
22.png

You can also configure Directory via auto provisioning.

  1. Download an auto provision template from Yealinkā€™s website
  2. Unzip the file and find the xml file
  3. Now you need to modify the template to set up the directory list. ## Enable=1 means you want to add the item to the directory list. You can also rank the desired sources by configuring the priority.
  4.  
  5. Upload the template file to your provisioning server and specify the access URL in the configuration files.
  6. Add the URL to the configuration file and you are all set!

Yealinkā€™s T46U comes with an acoustic shield, 2 USB ports, and 20 physical keys per page with the EXP43 expansion module. Visit our product page to learn more about how you can take advantage of this upgraded IP phone!

Watch Now: Whatā€™s Inside the Box? The Jabra Engage 50 Unboxing Video

What’s inside the box? Watch our unboxing video to learn about Jabra’s Engage 50 & Link! 

The Jabra Engage 50 comes with a unique 3-microphone system, intelligent noise-cancellation, multi-color status lights and more advanced features. Better yet, it is Certified for Microsoft Teams and Skype for Business!

Looking for a headset that simply works? This is it! This future-proof USB headset is designed to work with all softphone web clients whether you have an on-premise or cloud-based solution.

Visit our product page to see more features!

Patton and Microsoft Teams Direct Routing: Together Better Stronger!

Did you join our Patton webinar this week? If you didnā€™t, donā€™t miss out on this webinar recap! Our partner at Patton talked about how Patton and Microsoft Teams Direct Routing work together to bring a stronger solution to customers. Letā€™s check out some key takeaways:

Download Webinar Slides Here.

What is Direct Routing? What does it do?

  • Direct Routing allows you to connect a certified session border controller (SBC) to the Microsoft Phone System service 
  • With this feature you can access, with the Microsoft Teams client, the switched network and other SIP business telephony services 
  • Communications are secure at the signaling (SIP-TLS) and media (SRTP) level

What Patton devices are certified for Microsoft Teams?

There are several eSBCs models that are certified with Teams Direct Routing so far including the SN5500, SN5530, SN5540, SN5550, and SN5570. Look at this chart below for a comparison:

Non-Media Bypass Use Cases 

All-IP Direct Routing 

  • SIP Trunk & 
  • On premise IP PBX integration 
  • SIP Security 
  • SIP Normalization 
  • Call Quality monitoring & ale

Hybrid Direct Routing 

  • Integration of 
    • On premise IP PBX 
    • SIP Trunk 
    • Legacy PBX / Telephony equipment
  • SIP Security 
  • SIP Normalization 
  • Call Quality monitoring & alerting

Survivability 

  • PSTN Failover 
  • Priority Call service for Emergencies 
  • Local SIP Registrar 
    • Station to Station call

Centralized SBC

  • Ideal for Hosted Service Providers 
  • No HW required on Customer Prem. 
  • Scalable Solution in MS Azure Cloud 
  • Direct Routing Support 
  • ITSP SIP-Trunk integration 
  • SIP Normalization & Interop 
  • Secure VoIP using VPN to Enterprise 
  • Optional: vSBC to terminate VPN links

About Patton Cloud

Be sure to also check out Patton Cloud, a new and revolutionary service to accelerate and aid service providers and managed service organizations (MSOs).

  • Management – Software License, Alarming & Notification, CPE Supervision, Config Management 
  • Customer Service Aid ā€“ Remote Troubleshooting, Warranty Management, Configuration adaptation
  • Provisioning ā€“ Zero Touch, Cloud Wizard Easy Install, Install Progress Monitoring
  • Integration ā€“ OSS/BSS, Business Process integration, more efficiency and less problems

Thatā€™s not all! Pattonā€™s eSBCs come with more features and benefits, from legacy equipment integration, zero touch provisioning, to IP Routing and more. Download our presentation slides here to see in detail. 

Visit our Patton page to learn more about Pattonā€™s eSBCs!

More features:

Patton Webinar Q&A

  1. How does the Teams vrs software license work? Is it separate?

 No, thereā€™s only one Teams license. You only need to buy one license for both.

  1. How does the zero-touch provisioning work? Doesn’t someone have to touch the box to plug it in and connect cables?

Yes the physical cable must be connected by someone, but everything can be done remotely. ā€œZero touchā€ means no service provider or integrator needs to do the configuration. All you need to do is to connect the box, and turn the power on.  

How to Transfer Calls on Sangoma P310 and P315 IP Phones

August 9, 2021 by Ying-Hui Chen

The Call Transfer function comes in handy when you need to efficiently direct a caller to the right person for information. Did you know that Sangomaā€™s P310 and P315 IP phones support three types of call transfer? Letā€™s check out how each of these three works!

  1. Assisted Call Transfer: You are able to inform the person on the other end that their call will be transferred. 
  • During a call, press the Transfer button
  • Enter a number or press the Contacts softkey to find a number  
  • Press the Dial softkey
  • When someone answers, inform them of the call to be transferred
  • Press the Transfer softkey, and the transfer is completed
  1. Unassisted Call Transfer: The person on the other end will not notice the transfer, which is also called Blind Call Transfer.
  • During a call, press the Transfer button
  • Enter a number or press the Contacts softkey to find a  number
  • Press the Transfer softkey, and the transfer is completed
  1. Transfer to Voicemail: This feature allows you to transfer a call directly to a contactā€™s voicemail
  • Use Contacts for a transfer
  • Press the Transfer VM softkey instead of Transfer 
  • This transfers the call to that contactā€™s voicemail

The P310 and P315 IP Phones are entry-level phones with all the essential features for hospitals, education, manufacturing plants, airports, and even retail stores. Sangoma’s IP Phones’ value is further enhanced by built-in EHS support for the sangoma H10 and H20 Wireless Headset connectivity. 

Click here to learn more about the P310 IP Phones

Click here to learn more about the P315 IP Phones

Let us know if you were able to transfer your call! Leave a comment below or reach out to us at 800-398-8647 if you have additional questions! 

Q&A: What to Look for When Buying a Web Camera

August 4, 2021 by Ying-Hui Chen

As video calling and video conferencing are replacing face-to-face meetings, having a reliable web camera is more than necessary. One question that comes up a lot is ā€œWhat should I look for when buying a web camera?ā€ So we put together a checklist here to get you started. Letā€™s check them out:

Web Camera Checklist

1. Video Resolution

Observiously, video quality is one of the top things you will want to look for. Resolution is the number of pixels captured in an image and the higher the resolution, the more detail is captured. A typical built-in web camera has a resolution of 640×480 pixels; a full HD 1080P web camera comes with 1920×1080 pixels.

2. Easy Setup

Ease of use is definitely one thing our customers consider when shopping for a web camera. There are multiple plug-and-play USB web cameras available on the market that will get you up and running in no time!

3. Compatibility

Make sure your web camera will work with the operating system you have. While most web cameras work with Windows-based PCs; some are designed for specific systems like Mac. 

If you are using Teams or Zoom, you will want to check out these certified/compatible web cameras to optimize your video experience!

4. More Features

Check out additional features that matter to you! Popular features include: Auto focus, auto light correction, built-in sound-enhancing mics, face tracking, etc. 

Check out these popular web cameras that are currently in stock at VoIP Supply!

  • Logitech C930e: The C930e is a professional webcam for the business user that features a wide field of view and HD digital zoom.
  • VS1080P Full HD 1080P: This full HD 1080P USB web camera comes with a sleek design and it is compatible with major web-based platforms.
  • JPL Vision Mini: The JPL Vision mini is our smallest 1080P USB web camera that has a full HD glass lens!

View All Web Cameras Here

SIP Chats with Patton

August 3, 2021 by Ying-Hui Chen

In this episode of SIP Chats, Brian Hyrek has an in-depth discussion with Buddy Oliver, Vice President of Product Management at Patton. Together, they walk us through what’s new with Patton, including their latest venture, AV over IP!

Grab a seat and get caught up on the latest and greatest from Patton and how they managed to be one of the first to bring AVoIP to market!

Be sure to like and subscribe to ourĀ YouTube ChannelĀ for the latest VoIP News!

How To Keep Track of Multiple Calls on a Cisco 8841

July 30, 2021 by Mary Cheney

If your phone is ringing off the hook and you are trying to keep track of multiple calls at once it can get overwhelming pretty quickly. 

Many VoIP phones on the market have lights that change different colors to help you stay organized and help you to direct calls to the right person. For this How-to blog, we are going to use the Cisco 8841 and go through the different indicators that they have and what each one means.

  • Ringing call – Flashing amber
  • Connected call – Solid green
  • Held call – Flashing green
  • Shared line in-use remotely – Solid red
  • Shared line on hold remotely – Flashing red

If you are not using the Cisco 8841 then there might be different colors or notifications, but as mentioned above most phones have this feature. You can typically find this information in the Phoneā€™s Quick Start Guide or in the Manual.

If you have questions about how to optimize your experience with the phone you are using, leave a comment below or reach out to us at 800-398-8647.

Did You Know – The PanaCast 50 Offers 4 Vibration-Free Speakers for Crystal Clear High-Definition Audio?

July 27, 2021 by Mary Cheney

Jabra continues to add to their PanaCast line and if you havenā€™t checked out the PanaCast 50 yet, you are really missing out!Ā 

Did you know that the PanaCast 50 offers 4 vibration-free speakers for crystal clear high-definition audio!? 

This new video conferencing solution from Jabra comes in two colors: a light grey or black. There are also multiple ways to mount this camera, it can be wall mounted, screen mounted or you can use a table with a stand. 

Letā€™s go over a couple of the other really cool features of the PanaCast 50! This camera has four built-in speakers, two of them are 50mm woofers and the other two are 20 mm tweeters. This is what helps with that crystal clear audio. The PanaCast 50 has plug-and-play audio and video and also an optional remote control if you are in a Microsoft Teams environment. 

If you have additional questions about the PanaCast 50, leave a comment below or reach out to us at 800-398-8647.

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