What’s Inside the Box? Let’s Unbox Jabra’s Engage 65 Wireless Headset!

September 14, 2021 by Ying-Hui Chen

What’s inside the box? Watch our unboxing video to learn about Jabra’s Engage 65!

The Jabra Engage 65 is a professional wireless headset with advanced noise cancellation, all day talk time and the added bonus of an integrated busy light. Check out some of the key features:

  • Stereo Headset
  • Up to 13 hours of talk time
  • Connect up to 2 devices at once
  • Modern base with a small footprint
  • 150m/490ft DECT range

Visit our product pages or simply give us a call at 1-800-398-8647 to learn more!

Sangoma Switchvox 7.8.2 is Now Available!

September 13, 2021 by Ying-Hui Chen

We are excited to announce that Sangoma released Switchvox 7.8.2! Version 7.8.2 features described below are available both for on-premise deployments and all-new Switchvox Cloud customers.

What’s new in Switchvox Cloud version 7.8.2?

1) New Disk Usage Settings

There is a new tab in Server > Disk Usage, that offers a few options for managing your disk space. The new tab includes:

  • Months to keep call logs (call logs are deleted after this period of time)
  • Months to keep queue logs (queue logs are deleted after this period of time) 
  • Chat File Attachments Max disk usage (the oldest files will be deleted, to keep disk usage under this amount)

2) New Sangoma Connect Mobile Settings

Setup > Settings now includes Switchvox-wide settings for Sangoma Connect Mobile users. These settings affect Sangoma Connect Mobile only, not any other kind of phone attached to a SIP Phone extension.

  • Define Emergency Numbers that will be dialed using the mobile phone’s native phone app. When one of these numbers is dialed, the call is not placed using the Sangoma Connect app, it’s placed using the mobile phone’s native Phone app.
  • Turn ICE on or off for Sangoma Connect Mobile users.

3) Switchvox Mobile Softphone Removed – Switchvox Chat Features Added

The Switchvox Softphone for Mobile is no longer available as a phone-type that can be assigned to an extension, unless it is already actively assigned to at least one SIP Phone extension. In other words, if you’re already using the app, it will still be available. See Sunsetting Switchvox Mobile Softphone for more details.

For the full release notes, see Updating to Switchvox 7.8.2

Visit our website to learn more about Switchvox!

How To Successfully Integrate Microsoft Teams With CyberData SIP Endpoints

As daily active users of Microsoft teams have nearly doubled since 2020, Microsoft Teams has become one of the most popular business communication platforms. In this month’s webinar, we covered how you can take advantage of CyberData’s SIP endpoints with Microsoft Teams. Here’s a recap:

Click here to download the presentation slides

How to Integrate Cyberdata on Microsoft Teams Platform

CyberData & Ribbon Communications

Using CyberData devices on the Microsoft Teams platform requires an intermediary device to communicate between Microsoft Teams and the CyberData hardware. 

Ribbon communications makes a great set of on-prem SBC’s (Session Border Controllers). They make it easy to integrate seamlessly with 3rd party endpoints from CyberData and Microsoft Teams! 

About Ribbon Communications

  • Primarily known for on premise SBCs
  • Have both on premise and cloud-based SBC options
  • Large offering range of options: 192 – 75,000 sessions
  • Extremely reliable and certified for Microsoft Teams integration

CyberData & RingCentral Cloud PBX

While CyberData offers numerous SIP-enabled IP paging endpoints with analog outputs, the SIP Paging Adapter (SPA) was specifically designed for interfacing IP phone systems such as RingCentral Cloud PBX to legacy analog overhead paging infrastructures. 

About RingCentral

  • Hosted PBX Provider
  • Easy Microsoft Teams integration with Direct Routing
  • Provides PBX features and Teams capability
  • Cost effective for small businesses with a pay per seat option
  • One time setup fee, no direct routing cost for use with Microsoft Teams

CyberData Microsoft Teams Solutions

Check out these CyberData paging solutions for Microsoft Teams integration:

  • IP Paging
    • SIP IP66 Indoor/Outdoor Horn – ideal for warehouse and outdoor paging
    • SIP Talkback Speaker – alerting and two-way communication
    • SIP Outdoor RGB (Multi-color) strobe – perfect for loud environments
    • Multicast Wall Mount Speaker – cost saver!
  • SIP Outdoor Intercoms
    • Onboard relay for connecting to door strike
    • Simple options, press a button and the intercom calls a predetermined number
    • IP65-rated, suitable for any environment
    • Keypad versions add extra features

Learn more about CyberData’s mass notification systems at www.voipsupply.com or simply raise your phone and give us a call at 1-800-398-8647!

How to Make a Priority Call on the Cisco 8800 Series Phones

September 10, 2021 by Ying-Hui Chen

Sometimes you may need to handle urgent calls and Cisco’s 8800 phones make identifying these important calls easy for you! The multilevel precedence and preemption (MLPP) system allows you to easily set these emergency calls as higher priority than normal calls so you can respond to them faster. 

Once set up, when a high-priority call rings on your phone, you will see the priority level on the screen and the call will appear at the top of the call list. Check out the MLPP icons and the corresponding level:

How to make a priority call on Cisco’s 8800 Series

To make a priority call, you might need to sign in with your special credentials and then follow these steps:

  • Step 1 Pick up your Cisco phone handset.
  • Step 2 Press PrecLevel
  • Step 3 Select a priority level for the call
  • Step 4 (Optional) Enter your credentials on the authorization screen
  • Step 5 Enter the destination number. You see the precedence level icon on the phone screen and you hear the precedence ringback tone

That’s it! Did this feature help you deal with critical calls? We want to know! Visit our product page to learn more about Cisco’s 8800 Series phones!

How to Read the LED Status Indicator on the Konftel 70 Conference Phone

September 3, 2021 by Ying-Hui Chen

The Konftel 70 conference phone is popular for many reasons – It is portable, easy to use, adaptable, inexpensive, and it is appealing! One convenient feature the Konftel 70 offers is the LED status indicator, which tells you the call status, device modes, and more. Let us help you understand what each light means:

How to Read the LED Status Indicator on the Konftel 70 

The LED status indicator shows you your call status, power connection, battery state and more. Here is a list of the lights and what each one indicates:

  • Steady Red – Microphones are on mute
  • Flashing Red – A call is on hold
  • Steady Green – A call is in progress
  • Flashing Green – An incoming call is ringing
  • Steady Blue – Call transfer to mobile phone or the music mode
  • LEDs off – The speakerphone is inactive

There are also two additional LED indicators located on:

  1. Bluetooth logo on the front part of the device. When it shows steady blue color, it indicates Bluetooth standby, pairing and music modes, and manual reconnect. 
  2. Off Hook touch button. It shows the power is on in the idle and standby modes and during the active usage. When the white LED light is off, the device is in the hibernate mode

There you have it! Visit our product page to learn more about the Konftel 70 or simply give us a call at -1800-398-8647 to get more information!

Q&A: What are the differences between Fanvil’s PA2 and PA2S SIP Paging Gateways?

August 31, 2021 by Ying-Hui Chen

Fanvil’s IP paging gateways keep getting better! As more customers are looking into their new PA2S paging gateway, more questions arise. Therefore, in this blog post, we are going to give you an overview of the PA2S and walk you through the main differences between Fanvil’s PA2 and PA2S.  

4 Key Features of The PA2S Paging Gateway

There are 4 new highlights of the PA2S paging gateway, including:

  1. MP3 Broadcasting 

With the PA2S, you are able to deliver real-time and fixed-time broadcasting simply by connecting to an external device such as a microphone, mobile phone, and/or a passive/active speaker. This is a very cool and convenient feature! 

  1. Emergency Intercom

PA2S is also equipped with a button and an indicator light for making emergency calls to the management center. 

  1. Monitor & Alarm

The rich interfaces of PIR sensor, alarm light, alarm bell, and switch made remote monitoring and real-time alarm features possible for multiple scenarios. 

  1. Cloud Management

Manage your PA2S easily with Fanvil Device Management Cloud System (FDMS). Zero-touch auto-provisioning and online maintenance make reducing costs and increasing efficiency possible and very easy!

Visit our product page or simply call one of our VoIP experts today at 1-800-398-8647 to learn more!

4 VoIP Updates You Must Know This Month!

August 30, 2021 by Ying-Hui Chen

Did you join our monthly VoIP Reseller webinar last week? In case you missed it, here are 4 key takeaways for you!

Download the presentation slides here

#1 New VoIP Products 

This month we have many exciting new VoIP products including:

  • Yealink SIP-T58W PRO: The T58W PRO supports the Yealink BTH58 wireless Bluetooth handset, which allows for maximum flexibility. 
  • PanaCast 20: A secure and portable webcam that is designed to advance video collaboration by offering video that surpasses the standards. 
  • Snom M85: A Ruggedized DECT Handset is the IP65 DECT handset with shockproof, splash-proof, and dust-proof capabilities; suitable for outdoor areas and/or industrial work environments

Don’t forget to look out for Poly’s new Encorepro 500 Series and Voyager 4300 UC Series!

#2 3CX V18 Teams Integration

Did you know that the 3CX version 18 now has Teams integration and can save users on Teams calling plans? Check out these benefits:

  • Dial externally via 3CX SIP trunks
  • Eliminate costly MS domestic/ international calling plans
  • Choose your own cost-effective SIP provider in your region
  • Make do with less staff on expensive MS365 E5 license plans

#3 Poly’s CCX IP phones are certified on Metaswitch

Poly recently announced that their CCX phones are now fully certified on Metaswitch! They are also certified on Zoom and compatible with Teams.

See a compatibility chart here

#4 VoIP Supply is Now a CISCO Master Agent!

VoIP Supply is proud to announce a new partnership with Cisco, which gives you, our valued partner, access to Cisco’s MPP (Multi-Platform Phones) line of products! 

Why Consider Selling Cisco MPP Line? 

  • The most secure IP phones on the market 
  • Wi-Fi & Bluetooth built into the phones 
  • The 8800 Series are Eco-Friendly 
  • The 8800 Series has Text-to Speech 
  • Robust ATAs 
  • ZeroTouch Provisioning 
  • On-Device Firewall 
  • The 7800 Series has a replaceable faceplate 
  • Wired or wireless headsets that work seamlessly with Cisco phones

Join our next VoIP Reseller webinar to stay on top of VoIP!

How to add a party to a group call on Konftel 300IP Conference Phone

August 27, 2021 by Ying-Hui Chen

Konftel’s 300IP conference phone comes with many user-friendly features. It is ideal for larger conferences since it can accommodate expansion microphones, an external wireless headset and a PA system. Today we want to show you how easy it is to add a new party to a group call in seconds! Let’s get started:

How to Add a Party to a Group Call on the Konftel 300IP 

Simply follow these easy steps:

  1. Press the phone icon – this will show you the line menu with the name of your accounts and lines that are already busy with displayed
  2. Select the account you wish to use for the new call and press OK or the handset icon
  3. Dial the new number you are trying to add to the group
  4. Press the Conference icon button 
  5. Now all lines will be merged into a multi-party call

That’s it! Visit our product page to learn more about Konftel’s 300IP conference phone and how you can take full advantage of this device!

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