How to Configure a Directory List on the Yealink T46U

August 12, 2021 by Ying-Hui Chen

Do you often find yourself spending so much time looking for a contact from a zillion lists? Yealink’s Directory feature is going to save you a lot of time!

Directory gives you easy access to frequently used lists and you will be able to get to the lists simply by pressing the Directory soft key when the phone is in idle. Let’s check out how to configure this feature:

Steps to Configure a Directory List on Yealink Phones

Configuring via the web is the easiest way to go.

Login to the management page
Select “Setting”
Under Directory tab, you will be able to select the desired Directory and add it to the list

You can also configure Directory via auto provisioning.

Download an auto provision template from Yealink’s website
Unzip the file and find the xml file
Now you need to modify the template to set up the directory list. ## Enable=1 means you want to add the item to the directory list. You can also rank the desired sources by configuring the priority.
Upload the template file to your provisioning server and specify the access URL in the configuration files.
Add the URL to the configuration file and you are all set!

Yealink’s T46U comes with an acoustic shield, 2 USB ports, and 20 physical keys per page with the EXP43 expansion module. Visit our product page to learn more about how you can take advantage of this upgraded IP phone!

Watch Now: What’s Inside the Box? The Jabra Engage 50 Unboxing Video

by Ying-Hui Chen

What’s inside the box? Watch our unboxing video to learn about Jabra’s Engage 50 & Link!

The Jabra Engage 50 comes with a unique 3-microphone system, intelligent noise-cancellation, multi-color status lights and more advanced features. Better yet, it is Certified for Microsoft Teams and Skype for Business!

Looking for a headset that simply works? This is it! This future-proof USB headset is designed to work with all softphone web clients whether you have an on-premise or cloud-based solution.

Visit our product page to see more features!

Patton and Microsoft Teams Direct Routing: Together Better Stronger!

by Ying-Hui Chen

Did you join our Patton webinar this week? If you didn’t, don’t miss out on this webinar recap! Our partner at Patton talked about how Patton and Microsoft Teams Direct Routing work together to bring a stronger solution to customers. Let’s check out some key takeaways:

Download Webinar Slides Here.

What is Direct Routing? What does it do?

Direct Routing allows you to connect a certified session border controller (SBC) to the Microsoft Phone System service
With this feature you can access, with the Microsoft Teams client, the switched network and other SIP business telephony services
Communications are secure at the signaling (SIP-TLS) and media (SRTP) level

What Patton devices are certified for Microsoft Teams?

There are several eSBCs models that are certified with Teams Direct Routing so far including the SN5500, SN5530, SN5540, SN5550, and SN5570. Look at this chart below for a comparison:

Non-Media Bypass Use Cases

All-IP Direct Routing

SIP Trunk &
On premise IP PBX integration
SIP Security
SIP Normalization
Call Quality monitoring & ale

Hybrid Direct Routing

Integration of
- On premise IP PBX
- SIP Trunk
- Legacy PBX / Telephony equipment
SIP Security
SIP Normalization
Call Quality monitoring & alerting

Survivability

PSTN Failover
Priority Call service for Emergencies
Local SIP Registrar
- Station to Station call

Centralized SBC

Ideal for Hosted Service Providers
No HW required on Customer Prem.
Scalable Solution in MS Azure Cloud
Direct Routing Support
ITSP SIP-Trunk integration
SIP Normalization & Interop
Secure VoIP using VPN to Enterprise
Optional: vSBC to terminate VPN links

About Patton Cloud

Be sure to also check out Patton Cloud, a new and revolutionary service to accelerate and aid service providers and managed service organizations (MSOs).

Management – Software License, Alarming & Notification, CPE Supervision, Config Management
Customer Service Aid – Remote Troubleshooting, Warranty Management, Configuration adaptation
Provisioning – Zero Touch, Cloud Wizard Easy Install, Install Progress Monitoring
Integration – OSS/BSS, Business Process integration, more efficiency and less problems

That’s not all! Patton’s eSBCs come with more features and benefits, from legacy equipment integration, zero touch provisioning, to IP Routing and more. Download our presentation slides here to see in detail.

Visit our Patton page to learn more about Patton’s eSBCs!

More features:

Patton Webinar Q&A

How does the Teams vrs software license work? Is it separate?

No, there’s only one Teams license. You only need to buy one license for both.

How does the zero-touch provisioning work? Doesn’t someone have to touch the box to plug it in and connect cables?

Yes the physical cable must be connected by someone, but everything can be done remotely. “Zero touch” means no service provider or integrator needs to do the configuration. All you need to do is to connect the box, and turn the power on.

How to Transfer Calls on Sangoma P310 and P315 IP Phones

August 9, 2021 by Ying-Hui Chen

The Call Transfer function comes in handy when you need to efficiently direct a caller to the right person for information. Did you know that Sangoma’s P310 and P315 IP phones support three types of call transfer? Let’s check out how each of these three works!

Assisted Call Transfer: You are able to inform the person on the other end that their call will be transferred.

During a call, press the Transfer button
Enter a number or press the Contacts softkey to find a number
Press the Dial softkey
When someone answers, inform them of the call to be transferred
Press the Transfer softkey, and the transfer is completed

Unassisted Call Transfer: The person on the other end will not notice the transfer, which is also called Blind Call Transfer.

During a call, press the Transfer button
Enter a number or press the Contacts softkey to find a number
Press the Transfer softkey, and the transfer is completed

Transfer to Voicemail: This feature allows you to transfer a call directly to a contact’s voicemail

Use Contacts for a transfer
Press the Transfer VM softkey instead of Transfer
This transfers the call to that contact’s voicemail

The P310 and P315 IP Phones are entry-level phones with all the essential features for hospitals, education, manufacturing plants, airports, and even retail stores. Sangoma’s IP Phones’ value is further enhanced by built-in EHS support for the sangoma H10 and H20 Wireless Headset connectivity.

Click here to learn more about the P310 IP Phones

Click here to learn more about the P315 IP Phones

Let us know if you were able to transfer your call! Leave a comment below or reach out to us at 800-398-8647 if you have additional questions!

Q&A: What to Look for When Buying a Web Camera

August 4, 2021 by Ying-Hui Chen

As video calling and video conferencing are replacing face-to-face meetings, having a reliable web camera is more than necessary. One question that comes up a lot is “What should I look for when buying a web camera?” So we put together a checklist here to get you started. Let’s check them out:

Web Camera Checklist

1. Video Resolution

Observiously, video quality is one of the top things you will want to look for. Resolution is the number of pixels captured in an image and the higher the resolution, the more detail is captured. A typical built-in web camera has a resolution of 640×480 pixels; a full HD 1080P web camera comes with 1920×1080 pixels.

2. Easy Setup

Ease of use is definitely one thing our customers consider when shopping for a web camera. There are multiple plug-and-play USB web cameras available on the market that will get you up and running in no time!

3. Compatibility

Make sure your web camera will work with the operating system you have. While most web cameras work with Windows-based PCs; some are designed for specific systems like Mac.

If you are using Teams or Zoom, you will want to check out these certified/compatible web cameras to optimize your video experience!

4. More Features

Check out additional features that matter to you! Popular features include: Auto focus, auto light correction, built-in sound-enhancing mics, face tracking, etc.

Check out these popular web cameras that are currently in stock at VoIP Supply!

Logitech C930e: The C930e is a professional webcam for the business user that features a wide field of view and HD digital zoom.
VS1080P Full HD 1080P: This full HD 1080P USB web camera comes with a sleek design and it is compatible with major web-based platforms.
JPL Vision Mini: The JPL Vision mini is our smallest 1080P USB web camera that has a full HD glass lens!

View All Web Cameras Here

SIP Chats with Patton

August 3, 2021 by Ying-Hui Chen

In this episode of SIP Chats, Brian Hyrek has an in-depth discussion with Buddy Oliver, Vice President of Product Management at Patton. Together, they walk us through what’s new with Patton, including their latest venture, AV over IP!

Grab a seat and get caught up on the latest and greatest from Patton and how they managed to be one of the first to bring AVoIP to market!

Be sure to like and subscribe to our YouTube Channel for the latest VoIP News!

How To Keep Track of Multiple Calls on a Cisco 8841

July 30, 2021 by Mary Cheney

If your phone is ringing off the hook and you are trying to keep track of multiple calls at once it can get overwhelming pretty quickly.

Many VoIP phones on the market have lights that change different colors to help you stay organized and help you to direct calls to the right person. For this How-to blog, we are going to use the Cisco 8841 and go through the different indicators that they have and what each one means.

Ringing call – Flashing amber
Connected call – Solid green
Held call – Flashing green
Shared line in-use remotely – Solid red
Shared line on hold remotely – Flashing red

If you are not using the Cisco 8841 then there might be different colors or notifications, but as mentioned above most phones have this feature. You can typically find this information in the Phone’s Quick Start Guide or in the Manual.

If you have questions about how to optimize your experience with the phone you are using, leave a comment below or reach out to us at 800-398-8647.

More from: New Products Mary Cheney Cisco

Did You Know – The PanaCast 50 Offers 4 Vibration-Free Speakers for Crystal Clear High-Definition Audio?

July 27, 2021 by Mary Cheney

Jabra continues to add to their PanaCast line and if you haven’t checked out the PanaCast 50 yet, you are really missing out!

Did you know that the PanaCast 50 offers 4 vibration-free speakers for crystal clear high-definition audio!?

This new video conferencing solution from Jabra comes in two colors: a light grey or black. There are also multiple ways to mount this camera, it can be wall mounted, screen mounted or you can use a table with a stand.

Let’s go over a couple of the other really cool features of the PanaCast 50! This camera has four built-in speakers, two of them are 50mm woofers and the other two are 20 mm tweeters. This is what helps with that crystal clear audio. The PanaCast 50 has plug-and-play audio and video and also an optional remote control if you are in a Microsoft Teams environment.

If you have additional questions about the PanaCast 50, leave a comment below or reach out to us at 800-398-8647.

More from: VoIP Hardware Mary Cheney Jabra

July VoIP News Update

by Mary Cheney

July was a great month wasn’t it! We love updating you with the latest products and programs that are available from our partners. This month we take a look at some products from Grandstream, Snom’s new partner portal, and much more!
Be sure to like and subscribe to our YouTube Channel for the latest VoIP News!

How To Hide My Caller ID On a Snom D735

July 23, 2021 by Mary Cheney

There are times that you may not want people to know your phone number when dialing out. Most VoIP Phones give you the ability to hide your caller ID and phone number.

For this how to, we will walk you through how to do that on a Snom D735. You will want to keep in mind that when you do this your call might not be accepted if the other phone you are trying to call is set to reject anonymous calls.

Go to Settings on the Phone:

Press and select Call Features > Outgoing Calls > Hide own outgoing ID.
Press to change the setting from no to yes and vice versa.
Press briefly to return to the previous menu, press for two seconds to return to the idle screen.

There you have it, now when you make an outbound call on your Snom D735 your caller ID will be blocked. If you have additional questions about this feature or phone, leave us a comment below or reach out to us at 800-398-8647.