4 VoIP Updates You Must Know This Month!

August 30, 2021 by Ying-Hui Chen

Did you join our monthly VoIP Reseller webinar last week? In case you missed it, here are 4 key takeaways for you!

Download the presentation slides here

#1 New VoIP Products 

This month we have many exciting new VoIP products including:

  • Yealink SIP-T58W PRO: The T58W PRO supports the Yealink BTH58 wireless Bluetooth handset, which allows for maximum flexibility. 
  • PanaCast 20: A secure and portable webcam that is designed to advance video collaboration by offering video that surpasses the standards. 
  • Snom M85: A Ruggedized DECT Handset is the IP65 DECT handset with shockproof, splash-proof, and dust-proof capabilities; suitable for outdoor areas and/or industrial work environments

Don’t forget to look out for Poly’s new Encorepro 500 Series and Voyager 4300 UC Series!

#2 3CX V18 Teams Integration

Did you know that the 3CX version 18 now has Teams integration and can save users on Teams calling plans? Check out these benefits:

  • Dial externally via 3CX SIP trunks
  • Eliminate costly MS domestic/ international calling plans
  • Choose your own cost-effective SIP provider in your region
  • Make do with less staff on expensive MS365 E5 license plans

#3 Poly’s CCX IP phones are certified on Metaswitch

Poly recently announced that their CCX phones are now fully certified on Metaswitch! They are also certified on Zoom and compatible with Teams.

See a compatibility chart here

#4 VoIP Supply is Now a CISCO Master Agent!

VoIP Supply is proud to announce a new partnership with Cisco, which gives you, our valued partner, access to Cisco’s MPP (Multi-Platform Phones) line of products! 

Why Consider Selling Cisco MPP Line? 

  • The most secure IP phones on the market 
  • Wi-Fi & Bluetooth built into the phones 
  • The 8800 Series are Eco-Friendly 
  • The 8800 Series has Text-to Speech 
  • Robust ATAs 
  • ZeroTouch Provisioning 
  • On-Device Firewall 
  • The 7800 Series has a replaceable faceplate 
  • Wired or wireless headsets that work seamlessly with Cisco phones

Join our next VoIP Reseller webinar to stay on top of VoIP!

More from: Small Business VoIP Ying-Hui Chen

How to add a party to a group call on Konftel 300IP Conference Phone

August 27, 2021 by Ying-Hui Chen

Konftel’s 300IP conference phone comes with many user-friendly features. It is ideal for larger conferences since it can accommodate expansion microphones, an external wireless headset and a PA system. Today we want to show you how easy it is to add a new party to a group call in seconds! Let’s get started:

How to Add a Party to a Group Call on the Konftel 300IP 

Simply follow these easy steps:

  1. Press the phone icon – this will show you the line menu with the name of your accounts and lines that are already busy with displayed
  2. Select the account you wish to use for the new call and press OK or the handset icon
  3. Dial the new number you are trying to add to the group
  4. Press the Conference icon button 
  5. Now all lines will be merged into a multi-party call

That’s it! Visit our product page to learn more about Konftel’s 300IP conference phone and how you can take full advantage of this device!

More from: Small Business VoIP Ying-Hui Chen

[Comparison Guide] Poly’s CCX IP Phones are Certified with Metaswitch, Microsoft Teams, and Zoom

August 25, 2021 by Ying-Hui Chen

Great news! Poly’s CCX IP phones are now certified on Metaswitch! What does this mean? This means that all Poly service provider partners using a Metaswitch platform can now begin deploying the CCX IP phones as part of their overall solution. 

That’s not all! The CCX Series is also certified with Microsoft Teams and Zoom. Check out these specific models that work with each platform:

Poly CCX & Microsoft Teams 

Poly’s Microsoft Teams certified phones include the CCX400, CCX500, and CCX600.

Download the Teams edition comparison sheet here.

Poly CCX & Zoom Phone

Poly’s Zoom compatible phones include the CCX400, CCX500, CCX600 and CCX700.

Download the Open SIP edition comparison sheet here.

About Poly CCX Phones

Poly’s CCX Series are simple, intuitive and powerful IP phones designed for the way you work. Touch screen, Exclusive Acoustic Fence feature and HD voice are just a few of the key features. Users will also enjoy the world-class handsfree speakerphone with advanced NoiseBlock technology. Check out some of the essential features:

  • Headset or handset—your choice
  • Color touchscreen operation 
  • Hear every nuance with award-winning Poly audio technology
  • Native Microsoft Teams and Open SIP models

Give our VoIP experts a call at 1-800-398-8647 or visit our web pages to learn more!

More from: Small Business VoIP Ying-Hui Chen

4 Sangoma Deal Registration Questions Answered!

August 19, 2021 by Ying-Hui Chen

Sangoma is a rapidly growing company with an award-winning product suite. Are you ready to be a Sangoma partner and start growing your business? Here are some Q&A to get you started!

Download the presentation slides here.

#1 What are the Benefits to Sangoma Partners?

  • Profitability enhancement: Deal registration adds additional gross profit margin to an already profitable sale. 
  • Account control: If a registered prospect contacts Sangoma, we can refer the prospect back to the partner, and brief the partner on any communication that has taken place directly with Sangoma. 
  • Special pricing and promotion eligibility: Price deviation requests and promotions will be honored only for those opportunities that have been forecasted. 
  • Opportunity Referral: Partner registration activity will be considered when reviewing partner eligibility for leads opportunities. 
  • Greater discount spread between partner levels: Higher-level partners will receive larger deal registration incentives than lower level partners. This widens the discount spread between levels and further protects margins of higher-level partners.

#2 What are the Partner Qualifications?

  • Gold or Silver Partners in good standing with Sangoma are eligible. 
    • Must have completed training requirements to have at least one company level certification (Switchvox or PBXact) 
    • Must have met demo purchase requirement 
    • Must promote Sangoma on web site, if other vendor brands are promoted 
  • Must be headquartered in the US or Canada

#3 Is my opportunity qualified?

  • Customer must be an end user, headquartered in the U.S. or Canada 
  • Deal must not already be registered to another partner 
  • Registration is valid for 120 days 
  • Deals must be registered at least (30) days before closure 
  • Allow 1 additional renewal for 120 days 
  • Partner must provide regular and complete account updates in order to remain registered to the deal 
  • Deal must have a minimum value of $3500 MSRP in USD 
  • Deal Registration Discounts are ONLY valid for the following product categories as indicated on the published price lists. They include: Switchvox, PBXact, Phones, Headsets, Gateways, Cards and other products (excludes FreePBX add-ons, Asterisk add-ons, CCD, third party products and some cables and accessories) 
  • Deal may include products from other Sangoma business units not eligible for the Deal Registration program incentive to reach the $3500 minimum, even though the discount does not apply to those products.eligible for the Deal Registration program incentive to reach the $3500 minimum, even though the discount does not apply to those products.

#4 What are the incentives?

Check out this incentive summary chart below for more detail:

Have more questions? Visit our website or give us a call at 1-800-398-8647 today to get your questions answered!

More from: Q & A Ying-Hui Chen Partner Program Sangoma

How to Troubleshoot Jabra’s PanaCast When the Video Image Doesn’t Show

by Ying-Hui Chen

Nothing is more frustrating when your web camera is not working properly! When that happens, here are a few things you can try:

  1. Have you selected the Jabra PanaCast as the default video device in your video conferencing application?
  2. If you are using a Windows OS computer, is your camera being detected under Imaging Devices or Camera in the Device Manager?
  3. Can the problem be a bad cable? 
    • You should use the included 1m/3ft cable or the optional Jabra 1.8m/5.9ft cable.
    • You can try another original Jabra PanaCast cable with a working camera to rule out the cable issue.
  4. Are you using a USB extender cable or USB hub solution? 
    • Click here to check if your cable is from Jabra’s approved list of extender cable and USB hub solutions.
  5. Does your PanaCast camera have the latest firmware? 
    • You can use Jabra Direct to check for updates and install the latest firmware. 
    • Using the latest firmware will avoid issues. 

Before you leave, be sure to check out Jabra’s newest members of the PanaCast family: the PanaCast 20 and Pancast 50! These secure and portable web cameras are designed to advance video collaboration by offering video that surpasses the standards.

More from: How To / Installations Ying-Hui Chen Jabra video conferencing webcams

Overview: Essential Fanvil I-Series Intercoms & Door Phones to Improve Building Security

by Ying-Hui Chen

Fanvil’s i-Series SIP intercoms and door phones are designed with a unique feature set including hands-free talking, extra volume levels, function monitoring, wall mounting, and more. If you are looking for reliable protection against bad weather, vandalism, and sabotage, look no further! 

In this month’s webinar with Fanvil, we walked our audience through the whole i-Series intercoms and door phones and gave you an overview of the whole product line. Here’s a recap:

Download the presentation slides here

#1 I-Series SIP Indoor Station – NEW!

Fanvil’s I-Series SIP indoor station with a clear color screen and easy-to-access buttons can be easily applied in different indoor scenarios. 

Working with other door phones and intercoms at the entrance, Fanvil’s indoor station provides remote access security control for residences. It can also be connected to alarms and other intelligent security devices via SIP/rich interfaces!

#2 Audio Intercom

Fanvil provides both indoor and outdoor audio intercom options. They all come with HD audio quality, and you have the option of having one or two functional buttons. 

  • Fanvil i10D: an indoor audio intercom with HD audio and two buttons. 
  • Fanvil i10: an indoor audio intercom with HD audio
  • Fanvil i12: an outdoor audio intercom with one or two buttons. This unit is equipped with IP65 &IK10 protection level and 2 short circuit input/output interface

#3 Video Intercom

Fanvil has two video intercoms available for indoor or outdoor settings:

  • Fanvil i10V: an indoor video intercom with one or two buttons and HD audio.
  • Fanvil i16V: an outdoor video intercom with two buttons and HD audio. It has 2 built-in relays and 2 short circuit input/output interfaces

#4 Video Door Phone

Fanvil’s video door phones feature a built-in RFID/IC card reader and a numerical keypad design dial pad.

  • Fanvil i30: an indoor video intercom with numerical keypad and built-in RFID/IC card reader.
  • Fanvil i31S: an outdoor video intercom with numerical keypad and built-in RFID/IC card reader
  • Fanvil i33V/VF: an outdoor video intercom with a LCD display and 2 SIP lines

Contact our VoIP experts at 1-800-398-8647 and/or visit our website to learn more about Fanvil’s door phones!

More from: New Products Ying-Hui Chen Fanvil

Q&A: What Are The Default Usernames and Passwords for Sangoma’s IP Phones?

August 17, 2021 by Ying-Hui Chen

Sangoma’s IP phones come with default usernames and passwords. Once your phones are provisioned by Endpoint Manager or Switchvox, the default passwords for the devices will be replaced. 

Here is a list of the default credentials for Sangoma’s IP phones:

The Default Credentials for the P310, P315, D-Series, and A-Series IP Phones

The D-Series includes the D40, D45, D50, D60, D62, D65, D70, and D80. 

The A-Series includes the A20, A22, A25, and A30.

  • The default username is ‘admin’
  • The default password is ‘789’

The Default Credentials for the S-Series

The S-Series includes the S205, S206, S300, S305, S400, S405, S406, S500, S505, S700, and S705.

  • The default username is ‘admin’
  • The default password is ‘admin’
  • The default password assigned by Endpoint Manager (EPM) is ‘222222’

Visit our website for more information on Sangoma’s IP phones.

More from: Basic VoIP How-To's Ying-Hui Chen ip phones Sangoma

2021 August Hardware Roundup: Teams Phone, Headsets, Conference Phones and More!

August 16, 2021 by Ying-Hui Chen

We are back for another hardware roundup! This month, we are going to talk about Poly’s new certification with Metaswitch, Jabra’s unboxing video, and the new Konftel 70 conference phone. Let’s get started:

Poly’s CCX Phones are Now Certified on Metaswitch 

Polycom VoIP phones and voice solutions

In case you missed this, the Poly CCX Teams phones are now certified with Metaswitch! Poly Service Provider partners using a Metaswitch platform can now begin testing and deploying CCX phones as part of their overall solution. 

Poly’s CCX phones are also certified with Teams and Zoom Phone. Check out the comparison charts below:

Jabra Engage 50 Unboxing Video

Don’t forget to check out our new Jabra Engage 50 unboxing video! Oh, did I mention that the Jabra Engage 50 headsets are compatible with all softphone web clients? 

This headset is ideal for call centers and all busy professionals. Here are a few key features for you to take advantage of:

  • Unique 3-microphone system with intelligent noise-cancelation
  • Passive noise cancellation enhances agents’ focus
  • Stereo sound and super wideband give vibrant, lifelike conversations
  • Highest levels of hearing protection for agents

Konftel 70 Conference Phone

Last but not least, the Konftel 70 is a versatile high performance speakerphone that blends exceptional audio quality with a stylish cutting edge design. It’s a perfect video meeting companion or can be used as a standalone or even portable solution, for huddle rooms and small/medium locations.

Take a peek at some cool features:

  • Room type: Huddle to Medium
  • OmniSound® lifelike audio
  • Beamforming microphones
  • USB
  • Bluetooth®
  • Battery with 9 hours talk time

Visit our website for more new VoIP products! 

More from: New Products Ying-Hui Chen voip phones

Like-New IP Phones for back to the office

by Youleidy Vega

Poly Trio 8500 $649.99

Now that you are back in the office, you may be looking for the perfect conference phone to make and take natural sounding calls. We have you covered with the Poly Trio 8500. This conference phone has three cardioid microphones that can pick up audio up to 14 feet away. It also features Poly’s HD Voice and NoiseBlock technology that help to ensure every call is clear so that you can focus on what’s important- the conversation at hand. 

Quick Features: 

  • 5-inch color LCD (720 x 1280 pixel)
  • On-screen virtual keyboard
  • 3 cardioid microphones
  • 14ft/4.3m microphone pickup range
  • Polycom® HD Voice™
  • Polycom® Acoustic Clarity™ technology
  • Polycom® NoiseBlock™ 
  • Voice activity detection
  • Polycom Zero Touch Provisioning
  • QoS Support
  • Open SIP and Microsoft Lync 2013/ Skype for Business/Office365 Cloud PBX

Learn more about the Poly Trio 8500 here. 

If you are looking for a deskphone instead of a conference phone, these options below may interest you. 

Yealink T42G $79.99

This business phone provides a basic yet elegant monochrome design also with 12-line keys and a backlit display. This is a Gigabit phone with Power over Ethernet (PoE). The T42G will not disappoint when it comes to delivering calls where the audio is crisp and clear as it features HD Voice and noise cancelling technology. 

Quick Features:

  • 12 Line Appearances
  • Dual-port Gigabit Ethernet
  • Yealink Optima HD Voice Supported
  • Up to 12 SIP accounts
  • Full-duplex hands-free speakerphone
  • No expansion module support
  • RJ9 Headset Port
  • 2.7″ 192×64-pixel backlit Graphical LCD
  • Wall mountable
  • Supports PoE, Power Supply also available separately

Learn more about the T42G here. 

Now let’s take a look at the Poly VVX 401. 

Poly VVX 401 $74.99

The used Poly VVX 401 IP Phone is a color IP Phone for the office worker and receptionist who requires 100% reliability on every call. The VVX 401 features HD Audio technology with full duplex. It has a large, user-friendly display and 12-line keys for your auto-dialing needs.

Quick Features:

  • 12 Line appearances
  • Polycom HD Voice
  • 3.5″ (320×240) Backlit Color LCD
  • Dual 10/100 RJ45 Ports
  • RJ9 headset port
  • Built-in auto sensing IEEE 802.3 af Power over Ethernet
  • Optional 48V DC power supply (not included)

Learn more about the VVX 401 here. 
All of the phones listed here are backed by our Refresh 1-year warranty. If anything goes wrong with the phone, we take it back and give you a new (used) one or your money back, no questions asked. Take advantage of these savings while the products are in stock. If you want to learn more about our refurbished line, Refresh, visit our website, or give us a call at 1-800-398-8647.

More from: Small Business VoIP Youleidy Vega Refresh voip phones

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