3 Important VoIP Reseller Updates to Know This Fall

September 27, 2021 by Ying-Hui Chen

It’s time to review what’s important to know about this month again! Our team hosts a monthly recurring VoIP Reseller webinar to make it easy for our partners to stay on top of VoIP. If you missed our webinar this week, don’t miss out on this recap!

Download presentation slides here.

New Products All VoIP Resellers Must Know About

Algo 8196 Horn Speaker: The 8196 IP PoE+ Horn Speaker is suitable for use in both indoor and outdoor environments and can withstand spray and weather if the back wire compartment is correctly secured to avoid water entry
Poly E70: The Poly Studio E70 is a first of its kind intelligent camera that brings mind-blowing video quality, state-of-the-art audio features, and advanced analytics to Microsoft Teams Rooms.
Grandstream GWN7660: The Grandstream GWN7660 WiFi 6 Indoor Access Point is the ideal AP for enterprise users who require advanced QoS, mesh networks and support for low-latency real-time applications.
Coming soon products:
- Grandstream GAC2570
- WP825 Cordless Ruggedized WiFi Phone
- Yealink SIP-T58W Pro with Camera – look out for an unboxing & demo video!

New Partnership with Cisco

Great News! VoIP Supply is proud to announce a new partnership with Cisco, which gives you, our valued partner, access to Cisco’s MPP (Multi-Platform Phones) line of products!

Why Consider Selling Cisco MPP Line?

The most secure IP phones on the market
Wi-Fi & Bluetooth built into the phones
The 8800 Series are Eco-Friendly
The 8800 Series has Text-to Speech
Robust ATAs
ZeroTouch Provisioning
On-Device Firewall
The 7800 Series has a replaceable faceplate
Wired or wireless headsets that work seamlessly with Cisco phones

Take Advantage of These Promotions!

Sangoma S-phone Instant Rebate Program

These big rebates are going to expire on September 30th, 2021! See a rebate list here:

Snom 2021 Phone End User Trade-In Rebate Program

Experience the latest technology from Snom. Replace old desk phones and take advantage of Snom’s trade-in rebates!

Rebate amounts valid from July 15, 2021 through March 31, 2022 when you replace 3 or more phones. Contact our sales representative at 1-800-398-8647 for a list of eligible products!

Interested in joining our Partner Program? Visit our website for more information or simply give our Channel Manager Don Stefanie a call at 716-213-6906!

How to Avoid Poor Voice & Video Quality on Microsoft Teams

September 24, 2021 by Ying-Hui Chen

Are you using Microsoft Teams and your calls keep dropping or being cut out? Or maybe you are tired of hearing the robot-like, delayed voice sounds? Don’t get discouraged! Here are a few things you can do to avoid the frustration:

#1 Use Dedicated IP Phones and Devices

Using dedicated Microsoft Teams phones, headsets, web cameras and other devices can help you ensure a smoother calling experience. These devices are optimized for Microsoft Teams and some of them even come with a dedicated Teams button for ease of use. Here are a few example products:

Poly CCX 600: Boasting an elegant design with a touch-screen 7 inch display, the CCX 600 combines ease of use with high-end features and includes an integrated dedicated Teams button.
AudioCodes TEAMS C450HD: This IP phone supports single-click switchover between Microsoft Teams and your native solution. The C450HD features a 5″ (1280 x 720) color touch screen and integrated Wi-Fi.
Jabra EVOLVE 20 UC Mono: This headset has noise cancelling technology, a noise reduction ear cushion and a busy indicator light that makes this headset perfect for office use
Poly Studio X30: The Studio X30 is an all-in-one video bar designed with huddle rooms and small conference rooms in mind.
Konftel Cam20: The Konftel Cam20 is a 4K ultra HD video camera ideal for huddle and medium-sized rooms

See more Microsoft Teams devices here.

See a Teams Phone comparison chart in this blog post to learn more!

#2 Implement Quality of Service (QoS)

Make sure your call traffic is prioritized across the managed networks by deploying Quality of Service (QoS). Without QoS, your call can end up being the lowest priority, which means the poorest call quality.

#3 Check Your Computer Space & Speed

Is your device running at maximum capacity? Check your device to make sure you have enough memory and maybe free more space to improve your Teams performance.

#4 Optimize Your WiFi Networks

Did you know your WiFi networks aren’t necessarily configured to support real-time calls? If you are using WiFi, it’s important to check your WiFi networks and make sure they are optimized to support Microsoft Teams for a high-quality experience. Here are some factors to consider:

Plan and optimize the WiFi bands and access point placement.
For dual-band WiFi networks, consider implementing band steering.
Ensure that access points that are next to each other are on channels that don’t overlap.

Check Microsoft’s webpage for a list of network optimization options you can try!

3CX V18 Updates: Microsoft Teams Integration, Webmeeting Upgrade and More!

September 23, 2021 by Ying-Hui Chen

Have you checked out 3CX version 18? Don’t miss out on the exciting new features that come with this newest version! In this month’s webinar with 3CX and Snom, we’ve covered the new improvements of 3CX V18 and highlighted some of Snom’s best products this year. Here’s a recap:

Download 3CX presentation slides here

Download Snom presentation slides here

Out of all the new features 3CX V18 has to offer, there are two key updates you must know about:

#1 Microsoft Teams Integration

The 3CX Teams Integration allows Microsoft Teams users to be called by any 3CX user or external party. It also allows them to make outbound calls via 3CX SIP trunks.

More highlights include:

Teams charges up to $53 per user, per month for their telephony
Uses Direct Routing (SBC Trunking)
Better than connecting directly via a SBC

As the number of Microsoft Teams users grows, this new integration has become a big opportunity for 3CX partners! You should leverage:

Microsoft’s existing customer base
Free downloaders can trial 3CX Teams Integration (4SC)
- More of the hottest leads!
Available in the Enterprise Edition

#2 Big Upgrade to Webmeeting

3CX’s video conferencing solution, Webmeeting, got a major upgrade! It now manages low bandwidth situations better and comes with more and better Microcontroller Units (MCUs).

Webmeeting is much more reliable now with a completely new interface and new Android and iOS apps. The portal runs on 3CX, and is no longer in the cloud. This will ensure:

More data privacy
Easier dial in
Easier to remember URLs

Check out the V18 Video Conferencing Roadmap:

Possibility to configure your own MCU
New codec AV1
BYO MCUs for Video Conferencing
Recurring meetings
Auto-Update of ext status
Group-based meeting rooms

More New Updates of 3CX V18

Better Codec Management

Better default codecs for Apps and Webclient
On Wifi, Apps use G711
On Mobile Data Network, Apps use G729
Also: Ability to set system wide default codec for apps

Voice Engine Improvements

Latest SIP library for compatibility & security
Easy to configure SRTP
IPv6 support for Apps and Console

Security

We are on latest Debian Linux 10
Latest libraries and technologies
Latest Nginx, OpenSSL support
Out of the box, easy config SRTP support
Latest Ciphers for TLS
A+ security status (SSL Labs) & Immunilabs A status

You think that’s all we have for you? Not quite yet…. There are more updates coming soon including:

Chat rating
Email chat transcript
Source URL of website chat
More reports
Better CRM integration for Chat
Chat “IVR”
Yealink Headset Support

Visit our website to learn more about the 3CX products!

Snom’s Latest Offerings & Rebates

Don’t forget to also check out Snom’s latest products and the new trade-in rebate program:

Valid on purchases or lease agreements from July 15, 2020 through July, 2022
Minimum of 5 phones and maximum of 200 phones
Valid on qualifying Snom, VTech or competitor phones

See rebate details here:

September 2021 VoIP News Update

September 22, 2021 by Ying-Hui Chen

Grab a seat and enjoy our September VoIP new update video! In this episode, we will cover new product releases from Grandstream, Zoom certified program, and more!

Be sure to like and subscribe to our YouTube Channel for the latest VoIP News!

Take advantage of these Like-New deals while they last!

by Youleidy Vega

Our refurbished (like-new) inventory is ever-changing. We offer a variety of quality products at fair market prices so it’s no wonder that our popular Refresh products tend to go out of stock fast.That’s why if you are in the market for reused Poly or Yealink phones, you better act fast!

Right now we have these great deals in stock. Check them out!

Polycom VVX 501

Take the Poly VVX 501, a 12-line phone that has a touchscreen display with an on-screen virtual keyboard. It features HD Voice for calls that are crisp and clear and it has a dedicated RJ9 headset port for added convenience.

Get it now while it’s in stock!

Polycom Trio 8500

The Trio 8500 Conference Phone is great for small to medium conference rooms looking for a way to increase their meeting productivity by way of richer quality audio. The Trio 8500 does just that, enhancing any conference room with room-filling noise as well as technology that reduces background noise so that the speaker is always heard clearly. The trio 8500 is open SIP and also allows you to use your own personal devices, whether tired or wirelessly via USB or Bluetooth. Click here to learn more about the Trio 8500!

Buy the Trio 8500 Now While in stock!

Yealink T42G

The Yealink T42G is a business-ready Gigabit phone that features HD Voice and a full-duplex speakerphone. It supports up to 12 lines and has dual Gigabit Ethernet ports. The Yealink T42G is ideal for the professional business user who could benefit from enhanced call management features as well echo cancellation and an intuitive interface.

Get the T42G while it lasts!

Every phone you buy from our Like-New inventory comes with a full 1-year warranty that protects it against any damage or malfunction.Simply call us if something goes wrong and we will make it right!

September VoIP Hardware Roundup: Jabra’s Engage 65, Yealink’s CP965 and More!

September 20, 2021 by Ying-Hui Chen

Get ready for fall with our new VoIP hardware updates! We want to share some exciting new headsets, conferences, wireless dongles and more with you. Let’s check them out:

Jabra’s Engage 65 Headsets

The Jabra Engage 65 Headset is a professional wireless headset with advanced noise cancellation, all day talk time and the added bonus of an integrated busy light. Users can connect up to two devices to the Engage 65 headset.

Curious about what’s inside the box? Watch our unboxing video to learn about Jabra’s Engage 65!

Yealink CP965 Touchscreen HD Conference Phone

Have you checked out Yealink’s NEW CP965 conference phone? The CP965 comes with a stylish design and 13 built-in microphones. This device runs on Android 9 and can be paired via Bluetooth or connected via USB for hybrid meeting modes. This product is coming very soon, so check back again!

Android 9.0
5-inch multi-touch screen with 720×1280 resolution
Optimal HD audio, full duplex technology
Yealink Noise Proof Technology
20-foot (6-meter) and 360-degree voice pickup
Built-in 12-microphone array for voice pickup
Built-in 1-microphone array for noise cancellation

Konftel BT30 Bluetooth Dongle

Don’t forget to also check out Konftel’s new BT30 Bluetooth Dongle! This ideal dongle extends your wireless Bluetooth connection for wideband audio with your Konftel conferencing products. They are compatible with:

Are you ready to see more new VoIP products? Visit our page to learn more!

6 Algo Product Lines You Must Know About

September 17, 2021 by Ying-Hui Chen

Customers choose Algo’s IP paging solutions for a reason. These devices not only help businesses secure their facility, but also make it very easy for the users to manage and supervise. If you haven’t checked out Algo’s 6 key product lines, you are really missing out!

Download Webinar Presentation Slides Here to Learn More

#1 IP Voice Paging

Check out Algo’s satellite speakers! The Algo 8198 IP Speaker and 1198 Satellite Speaker look and sound identical. These two speakers work together as a team and the 8198 IP Speaker can automatically detect each 1198 Satellite Speaker that you deploy!

All speakers fully supervisable
IP Speakers and Satellite Speaker look and sound identical
Easy daisy chained connection via RJ45 cable
Core Algo IP Speaker functionality maintained

#2 IP Intercoms

Algo offers several telephone integrated doorphone and security intercom solutions, both video/audio and audio only devices, for business, institutional and residential applications. The products are compatible with any hosted or on-premise platform supporting IP or analog (FXO or FXS) connectivity.

Algo door intercoms are PoE 8023.af/at
Initiate or receive calls Via SIP registration to UC platform
Wideband HD voice for high intelligibility speech
IP 65 rated for outdoor use
Seamless relay activation for door or gate release via DTMF tone while on call
H.264 Video or web video
Surface, flush or mullion mounting options
Algo 8028 is ideal for retrofits
- Controller is SIP registered
- Door station can be 1000 feet away on single twisted pair

#3 Monitor & Manage

Designed for centralized IP endpoint monitoring and supervision, the Algo 8300 Bell Scheduler and Controller is compatible with any Algo paging adapters, speakers, strobe lights and door phones/intercoms.

PoE SIP endpoint for management of Algo Ip devices
Monitoring Algo devices for in service
Notification via email, SIP call or audible alarm for “offline” conditions
Single pane view of all Algo devices connected to subnet
Convenient access to management interfaces of Algo devices
Ideal for large enterprise deployments
Devices are searchable by name
Simplifies implementation and ongoing management
Minimizes downtime with quicker time to problem resolution

#4 IP Audio Alerting

Algo’s audio paging solutions are equipped with an efficient amplifier and loudspeaker, making it up to 8 times louder than a telephone ringer. The audio paging solutions are perfect for warehouses, workshops, restaurants and machine shops.

Open standards SIP registration
- Paging
- Loud Ringing
Multicast scalable (1000s)
Intuitive web interface
Standard RTP multicast paging
Polycom Group Page compatible
Ambient noise adaptive
Embedded microphone
- Two-way Communication (Talkback)
Audio memory for WAV file
TLS, SIPS, SRTP, LLDP/CDP
No common equipment required
No software to be installed

#5 Visual Notification

Algo’s visual alerting system provides notification of important telephone activities. Check out these high-intensity SIP LED Strobe lights for IP paging systems with up to 16 flash patterns. 360 x 180 degrees light.

Open standards SIP registration
- Visual alerting for ring events
- Visual alerting for page sessions
Visual effects for emergency notifications
Enhance situational awareness
Multiple flash patterns and colors
Customizable via intuitive web interface
PoE 802.3af
Ceiling or wall mount
Rated for wet environments (IP 65)
TLS, SIPS, SRTP, LLDP/CDP
Long Last LEDs
360 X 180 degree visibility
Programmable RGBA LEDs (Algo 8138)

#6 Scheduling & Music

The Algo 8301 is a paging adapter that seamlessly bridges analog paging systems to VoIP. Common application environments including a school, hospital, retail store, factory, airport / bus / train terminal, etc.

Visit our product pages or give us a call at 1-800-398-8647 to learn more!

[VIDEO] SIP Chats with Fanvil

September 16, 2021 by Ying-Hui Chen

Grab a seat and enjoy our next episode of SIP Chats with our VoIP Expert, Brian Hyrek, and Fanvil’s Vice President of Sales in North America, Tommy Lee!

Let’s take a peek at Fanvil’s IP phones, door access points, and Fanvil’s Customer Branding and Demo Kit Program. We hope you enjoy it!Be sure to like and subscribe to our YouTube Channel for the latest VoIP News!

How to set up a Jabra headset to work with Microsoft Teams

by Ying-Hui Chen

Jabra offers several Microsoft Teams certified headset options on the market. Using these certified headset will ensure effective communications and increase productivity. Plus, setting them up is very quick and easy! Let’s check out how to connect your Jabra to Microsoft Teams platform within seconds:

How to set up Jabra headsets for Microsoft Teams

To set up your Jabra headset for Microsoft Teams, simply follow these steps:

On your Microsoft Teams window page, click your profile picture on the upper right
Click Settings > Devices.
Select your Jabra device under Audio devices.
If you are using a Jabra wireless device, select the connected Bluetooth adapter, such as the Jabra Link 370.

Want to use the remote call control feature provided by Microsoft Teams? If your version is dated July 1st, 2018 or after, you will have to sign out of other softphone clients for this to work!

Wonder what headsets are Microsoft Teams certified? Visit our website to find out!

Q&A: What to Look for When Choosing a VoIP Phone Solution for Warehouses

September 15, 2021 by Ying-Hui Chen

Q: Our warehouse centers are looking for the right VoIP phone solution that can fit our open spaces spanning several floors and multiple locations. What should we be looking for?

A: Setting up stable connections in your warehouse is the key. All-sized warehouse centers can benefit from VoIP and DECT phone solutions. You want to look for a solution that gives you high stable connections so you can enhance mobility, efficiency and productivity while reducing workplace hazards!

Need some recommendations? Check out these DECT solutions below! They are quick and easy to deploy, durable for tough environments, and they offer expansive coverage and reliable connection between floors and multiple buildings.

Snom’s M900 DECT multi-cell base station: offers an integrated DECT manager that enables seamless call connectivity across multiple buildings.
Snom’s M90 antibacterial DECT handset: helps keep workers from spreading unwanted germs around. It’s protected against drops of up to two meters and it’s water and dust-resistant.
Snom’s M80 ruggedized DECT handset: withstands drops of up to two meters indoors and outdoors. It is also water, dust, and dirt-resistant.
Grandstream’s DP730 Mid-Level DECT phone: features a range of up to 400 meters outdoors, 40 hours of talk time with a 2.4-inch color display.
Yealink’s W59R Ruggedized DECT Handset: withstands falls and water splashes. It is also secured against falls of up to 2.5 meters and it can be in water up to 1 meter in depth for up to 30 minutes without being jeopardized!
Cisco 6825 Ruggedized IP DECT Handset: features an orange band to help distinguish it from the non-ruggedized handsets. It comes with a talk time of 17 hours (NB) and 12 hours (WB) and is designed to withstand dusty or moist environments.
See more DECT phone options here!

Choosing the right VoIP solution for your warehouses is not an easy task and we are here to help! Give our VoIP experts a call at 1-800-398-8647 and we will be happy to help you find the right solution.