3-Minute Read Learn All About Sangoma PBXact Cloud!

October 25, 2021 by Ying-Hui Chen

Looking for an easy cloud phone system? Spend 5 minutes to learn about Sangoma’s PBXact Cloud! Sangoma and VoIP Supply teamed up to host a webinar to show you what Sangoma PBXact Cloud is all about. Don’t have time for the whole presentation? Check out this quick webinar recap:

What is Sangoma PBXact Cloud?

PBXact Cloud is a complete UC platform provided by Sangoma. It is an open source system that is based on FreePBX and Asterisk. In short – it’s a certified version of Sangoma’s FreePBX!

Let’s check out some highlights of PBXact Cloud:

Tightly Integrated

SIPStation (Trunking service) and FAXStation (Fax service)
Sangoma S-D-P Series phones ○ PSTN telephony interfaces (configurable) and VoIP Gateways
CRM: SugarCRM, SuiteCRM, SalesForce, Zoho, ConnectWise
300 + End points and over 20+manufacturers
Sangoma Portal for licensing, support and Phones

Expanded Capabilities

Exclusive add-on modules (Base includes $2.3K in FreePBX add-ons)
Software extensibility enables custom Integrations APIs
Includes Sangoma Connect mobile and desktop client for collaboration
Go to the next level with the Call Center Bundle

PBXact Cloud includes features like Sangoma Connect Mobile, Desktop softphone, CRM-Link and Zapier, and more.

Now let’s talk a little bit more about some of the popular features:

Sangoma Connect

Sangoma Meet

Easier and more reliable configuration process
Better handling of network transitions (wifi<->LTE)
Broader phone-model coverage
Enhanced Push technology for increased reliability on incoming calls
Zero touch deployment

In Connect Mobile, a Sangoma Meet tab offers a shortcut to Sangoma Meet.
Changes are coming to the desktop and mobile apps, for deeper integration.
- Video chat (including guest chat) is removed. Please use Sangoma Meet for Video Conferencing.
- Also, the Chat widget is removed. Chat in the Desktop Softphone offers SMS and group chat.

Sangoma Desktop Softphone

The softphone solution is perfect for working from home staff or remote call center agents!

Make/Take calls – Shares desk Ext
Threaded Slack like chat
Phone system contact list/ dial by name
Presence control (Available, Chat, Away, DND, Not Available)
Hold/Transfer
Visual Voicemail
1:1 video calls
Click to call
Screen Pops w/CRM Link
SMS/Fax

Sangoma’s SmartOffice Access Solution

More key features include:

Don’t forget to also check out Sangoma’s SmartOffice Access! This solution leverages your existing LAN so you don’t need to do additional drilling through walls. Installation is a breeze! Plus, you will avoid a lot of unnecessary expenses.

No Door Readers

Readers per door are expensive
Readers are potential security risks as they reside outside the premises
- Primary target of every access control hack or attack!

Mobile Control and Credentials

App is used to open doors, arm zones or administer the platform
No key cards or fobs: No one forgets their mobile phone!

Reuse Existing Door Strikes or Mag Locks

If you are already using a legacy Access Control system, it is easy to upgrade to SmartOffice Access!
- Customer must check with local municipal bylaws first

Sangoma FAXStation

Last but not least, check out Sangoma’s faxing over IP solution, FAXStation! This easy solution provides you with unlimited users and it is just as reliable as the PSTN. It is easy to manage and integrated with the PBXact Cloud.

Can use fax machines and/or eFax.
Low monthly cost ($19.99/trunk for high volume)
Unlimited users • Avoids T.38 compatibility issues
No telco lines needed!
Just as reliable as the PSTN!
Easy management integrated with the PBXact Cloud

Do you have more questions about Sangoma PBXact Cloud? Visit our website for more information or simply raise your phone and give us a call at 1-800-398-8647!

Technical Training: Flexible Grandstream Provisioning Options In the Know

October 21, 2021 by Ying-Hui Chen

Did you know that Grandstream provides flexible product provisioning options? Whether it’s for automatic configuration, quick deployment, or mass deployment, Grandstream has you all covered! Better yet, all provisioning options were made available with security in mind. Here is a list of the common provisioning options:

Web UI and Keypad Lockdown
XML and Name Based XML Configuration
TR-069
Redirection Services – GAPS
Full Management – GDMS.Cloud and GDMS.Local

Download our presentation slides here to learn more.

Let’s take a closer look at what GPAS and GDMS have to offer:

Grandstream Automated Provisioning System (GAPS): Redirection Services

GAPS is an automated system that allows administrators and providers secure control over device provisioning. It gives you the ability to streamline mass deployment from a central location.

Most larger deployments already have their own provisioning servers
Don’t like to host configurations externally for security reasons
Provides a no-touch way for devices to be redirected
API’s available for easy automation and integration

Grandstream Device Management System (GDMS): Full Management

GDMS is a centralized interface for you to provision, manage, monitor and troubleshoot all your Grandstream devices. It gives you a full management ecosystem to do them all and you are in full control!

Full management ecosystem that includes provisioning, configuration, management, troubleshooting and monitoring
Cloud based and on prem options
Cloud based options allow customers to save costs on maintenance
Gives customers full control

Visit our website to learn more about Grandstream products or call one of our VoIP experts at 1-800-398-8647 to have a chat with us!

Jabra Direct Vs. Jabra Xpress: Two FREE Jabra Headset Management Tools You Must Take Advantage of Now..!

by Ying-Hui Chen

Who doesn’t enjoy free features and tools? It’s time to take full advantage of your Jabra headsets! VoIP Supply has teamed up with Jabra this month to talk about their two FREE headset management tools. If you missed the webinar, don’t miss out on this recap post!

Click here to download the presentation slides

Jabra Direct

Stay Up to Date on the Latest

Jabra Direct is a tool that helps you make sure that your headset is up-to-date with the latest firmware! This tool is very convenient because it guarantees you’ll enjoy the latest headset features, bug fixes and easy access to compatibility updates. Plus, the Direct Dashboard is super user friendly. Staying current is easier than ever!

Personalization

Make your headset unique! You will be able to personalize your headset for working in the office, from home, or even during your daily commute. Isn’t that great?

Remote Controls

You are in full control! Jabra Direct allows for remote call control of softphones. Whether you are using Microsoft Teams, Cisco Jabber, or other supported platform, you are able to contro your calls directly from the buttons on your Jabra headset!

Jabra Xpress

Jabra Xpress is designed to boost your team productivity! This tool gives you smart, secure and free headset analytics so that you can improve and make the best use of your assets.

Call Analytics

Jabra Xpress collects data from individual headsets for you so you can make data-based decisions that will improve your team productivity and customer experience!

Data Protection

Jabra Xpress comes with the highest level of data protection! It is SOC II Type 1 compliant and all data is collected and managed in a secure place.

Easy Mass Deployment

If you have multiple locations and numerous users, you will love Jabra’s Xpress! You can easily update all headsets with the latest firmware, no matter where they are being deployed.

The best part? Both management tools are completely FREE of charge!

What do you think about these two FREE tools? We want to know! Don’t forget to visit our website to learn more about Jabra headsets!

5 Spooktacular Features that Makes CISCO 8800 Series MPP Phones Stand Out in the Crowd

by Ying-Hui Chen

Don’t get left behind… If you haven’t checked out Cisco’s new 8800 Series, you are really missing out! The Cisco 8800 Series is designed for knowledge workers, administrative and executive staff, or any professionals looking to have a video conferencing experience right at their desk. Why is everyone talking about Cisco’s new 8800 Series? Let me walk you through some of the popular features that really make them stand out in the crowd!

Regulation Compliant

The 8800 Series is the most secure phone on the market! It is compliant with regulations like GDPR, HIPAA, PCI, and more.

HD Video Support

Our customers enjoy the affordable entry to HD video on the Cisco 8845 and the Cisco 8865! The camera add-on makes it so easy for remote workers to communicate and increase productivity.

Mobile Integration

You will love the Bluetooth mobile integration for hands-free usage! This series also comes with desktop Wi-Fi and fast-charging USB for tablets and smartphones. These flexible features allow you to work wherever you want, and however you like!

Cost-Effective Administration

Cisco’s 8800 Series is designed to help you cut costs! The flexible deployment options help you maximize your investment. Your remote workers can get single sign-on access with Cisco Expressway and be protected with the least encryption.

Environmental Friendly

Did you know that the Cisco 8800 Series is made from 100% PCR resin? Doesn’t it feel great to know that the devices you use reduce waste and lower environmental footprint?

Check out this comparison chart below to see what each model offers:

Are you ready to learn more about the Cisco 8800 Series? Visit our website or simply give our VoIP experts a call at 1-800-398-8647!

2021 October VoIP Hardware Roundup: AudioCodes Microsoft Teams Phone, Poly Studio X70 and More!

October 18, 2021 by Ying-Hui Chen

AudioCodes C435HD-R Teams Phone

Are you ready to peek at our October new VoIP hardware? New Microsoft Teams, Poly Studio Video Bar, CISCO Phones, and so much more! Let’s dive in:

If you are looking for a dedicated Microsoft Teams phone, you don’t want to miss out on this great new arrival! The AudioCodes C435HD Teams IP Phone features HD voice, USB support, a color screen with multi-lingual support, and even a button for native support for Microsoft Teams. The AudioCodes C435HD takes your collaboration experience with customers and coworkers to the next level.

Crystal-clear audio
Native support for Microsoft Teams accessed through a dedicated button
Calendar and click-to-join support
USB headset support
Full duplex speakerphone
Robust security mechanisms
PoE or external power supply

Poly Studio X70 Video Bar

Another popular new VoIP product you have to check out is Poly’s new addition to the Poly Studio family, the X70!

The Studio X70 has been designed with the idea of providing the best meeting experience available. It is inclusive of both video and sound which helps to eliminate extra cabling and IT work. It features NoiseBlockAI technology as well as Acoustic Fence technology which eliminates distracting noises and side conversations so that the focus stays on the speaker.

Dual cameras with 4K+ sensors
Two-way stereo speakers, aluminum cone tweeters, and advanced bass ports
AI-driven camera array
NoiseBlockAI noise reduction technology
Seamless native experience on leading cloud video services

Cisco 6871 Unboxing Video

Before you go, don’t forget to also check out our latest unboxing video! Our team made this short video to show you what’s in the CISCO 6871 box and some of the cool features you will enjoy. Click here to watch now!

Key Features:

6 SIP registrations, a USB port
Color backlit 3.5-in.(9-cm) 480 x 272-pixel display
Supports a wideband audio handset connected through an RJ-9 port
a USB port for use with headsets
Backlit indicators

Who doesn’t love to see more new VoIP products? Hop over to our website to check out more!

[GUIDE] 4 Simple Steps to Set Up Fanvil SIP Hotspot

October 15, 2021 by Ying-Hui Chen

The VoIP Supply team once again partnered with Fanvil to host a technical webinar! This time, we are demonstrating how to easily set up your Fanvil i-series door phones. Let’s take a quick recap:

Click Here to Download the presentation slides

How to Set Up Fanvil SIP Hotspot and Door Phones

To set up your Fanvil door phone, you need to first register it to the SIP server. Your SIP server will provide necessary information such as domain, port number, outbound proxy IP, extension and password, etc.

Next, you will need to add an SIP account on the SIP hotspot device.

Hotspot server phone registers sip account of sip server and clients connect to SIP hotspot server phone;
Clients share the extension number of sip hotspot server, all clients will ring together or one by one with sip hotspot on incoming calls, any sip phone call out via sip hotspot extension number;
Hotspot clients call each other with the extension number assigned by hotspot server;

Step1. Add one sip account on a SIP hotspot device. Add the sip account info from SIP server on hotspot device

Step2. Enable SIP hotspot service on hotspot device

Step3. Enable SIP hotspot service on sip hotspot clients Enable hotspot and select client as mode.

Type, monitor and local port must be the same as sip hotspot.

Step 4. Move unmanaged extensions to managed ones Go to Hotspot Managed Extension page, move all clients from Unmanaged part to Managed part.

Now when all the clients are online, users can call each other with the extension number assigned by SIP hotspot device.

Once a SIP hotspot is registered to the sip server, all the clients will use the same extension to call out or receive incoming calls. When there are incoming calls, all clients will ring together with SIP hotspot or ring one by one.
Download our webinar presentation slides to learn more about other Fanvil doorphone settings such as hotspot group, speed dial button, remote password, and more!

UNBOXING VIDEO Cisco 6871 IP Phone with MPP Firmware

by Ying-Hui Chen

If you haven’t checked out the Cisco 6871 IP Phone, you are really missing out! Our team made this unboxing video to show you what’s in the box and some of the cool features you will enjoy. Click here to watch now!

The Cisco 6871 comes with all features your entry-level business needs including a color backlit 480 x 272-pixel display along wit backlit indicators on the audio path keys (handset, headset, and speakerphone), and more.

Key Features:

6 SIP registrations, a USB port
Color backlit 3.5-in.(9-cm) 480 x 272-pixel display
Supports a wideband audio handset connected through an RJ-9 port
a USB port for use with headsets
Backlit indicators

Q&A: What are the differences between Yealink’s CP960 Vs. CP965?

October 14, 2021 by Ying-Hui Chen

Have you checked out Yealink’s latest conference phone, the CP965? Many of you must be familiar with Yealink’s CP960 conference phone already, but now what are the differences between the CP960 and CP965? Let’s check out a quick comparison:

Operating System: While the CP960 runs on Android 5.1; the CP960 is upgraded to Android 9.0 operating system.
Microphones: While the CP960 comes with a built-in 3-microphone array; the CP960 is equipped with a built-in 12-microphone array! Both devices have the option for wireless microphones
Conference Call: The CP960 offers 3-way conference calls; the CP965 offers 10-way conference calls
Wireless: Both devices can be paired via Bluetooth. They both have built-in Bluetooth and WiFi connectivity
Microphone Pickup Range: Both devices have a 20-foot pick up range
Touchscreen & Resolution: They have the same touchscreen size. 5-inch multi-touch screen with 720×1280 resolution

Overall, both of the CP960 and CP965 come with Optimal HD audio and great features! The CP965 runs on a newer operating system and comes with more powerful microphones to accommodate larger room settings. Check out our product pages to learn more!

3CX, Fanvil, and TigerTMS: Secure and Flexible Hospitality Solutions

October 7, 2021 by Ying-Hui Chen

Our hospitality webinar with our 3CX, Fanvil and TigerTMS partners was a blast! If you missed the webinar, this recap post is your chance to make it up! Let us summarize this webinar with a few key takeaways:

Click here to download TigerTMS Presentation Slides

Click here to download 3CX & Fanvil Presentation Slides

Fanvil & 3CX Solution Spectrum: IP Endpoint and Security

Fanvil provides a whole dedicated hospitality line (H Series) with flexible and reliable hotel solutions and their IP phones are preferred devices for the 3CX communications system! Configuring Fanvil solutions with 3CX’s phone system is as easy as a breeze.

H2U White/Black – speed dial keys and DSS key
H3 White/black – Classic Plastic Hotel Template, USB port, H3W has integrated WiFi
H5 White/Black – 3.5 inch color display, soft flexible hotel template, thing body design, H5W has integrated WiFi

Fanvil is also going to release the V Series phones that have newly integrated WiFi (2.4GHz & 5GHz), Anti-Bacterial
surface(V67/65), and 6-10 party local conference(V65–V67), and BT 5.0. Stay tuned!

Fanvil Remote Office Solution with 3CX

Making calls, receiving calls, scheduling conferences – you can do all that from your mobile devices or laptop with 3CX smartphone apps and a web app. It’s easy to configure the Fanvil devices and the 3CX software license is free!

Free to get a 3CX software license.
Easy setup. Take only a few minutes to configure your IP Phones.
WiFi connectivity through USB dongle(WF20)
Secure calls with end-to-end encryption.
Smartphone apps and a web app

Who is TigerTMS? What is iLink?

TigerTMS provides indispensable solutions trusted by leading hotel brands. They have achieved huge success in enterprise and hospitality.

iLink is the central communication hub for the TigerTMS suite of solutions and all best applications used by hotels who offer the ultimate guest experience. iLink has become #1 hospitality service bus worldwide and the Gold Standard for Hospitality Middleware, providing interface connectivity for every leading PMS System, TV System and Guest Services’ solution available in the market.

750+ Hotel Users in the UK (15,000+ worldwide)
More certified interfaces
30+ Years development experience
Strategic relationships
The de-facto choice: Philips, Samsung
Cloud or On-Premise

See how TigerTMS transform traditional hotel architecture to a distributed hotel architecture and provide benefits including:

Save money on interfaces
Reduce on-boarding time
Introduce flexibility & agility
Deliver better Guest Service
Optimise the business

Ready to learn more? Call one of our VoIP experts today at 1-800-398-8647!

SIP Chats: Jessica Kelley of Jabra

by Ying-Hui Chen

Welcome to our next episode of SIP Chats! Our VoIP Expert Brian Hyrek has an in-depth conversation with Jabra Channel Account Manager Jessica Kelley. Together, they’ll discuss big news between Jabra and Zoom, as well as, go over some brand new products within the Jabra line. So get comfortable, grab your coffee, and enjoy! Be sure to like and subscribe to our YouTube Channel for the latest VoIP News!

Yealink CP960	Yealink CP965

– Optimal HD audio, full duplex technology – Yealink Noise Proof Technology – 20-foot (6-meter) and 360-degree microphone pickup range – Two additional CP Wireless Expansion Mic CPW90 – Built-in 3-microphone array – Based on Android 5.1 operating system – 5-inch multi-touch screen with 720×1280 resolution – Yealink Pentagon Meeting Room 5-way conference call – Hybrid UC meetingBuilt-in Wi-Fi (2.4GHz/5GHz, 802.11.b/g/n/ac) – Built-in Bluetooth 4.0 Connect to PC via USB Micro-B port See Datasheet Here	– Red Dot [2021] – Android 9.0 – 5-inch multi-touch screen with 720×1280 resolution – Optimal HD audio, full duplex technology – Yealink Noise Proof Technology – 20-foot (6-meter) and 360-degree voice pickup – Built-in 12-microphone array for voice pickup – Built-in 1-microphone array for noise cancellation – Power over Ethernet 10-way conference call – Hybrid UC meeting – Built-in Wi-Fi (2.4GHz/5GHz, 802.11a/b/g/n) See Datasheet Here

3-Minute Read Learn All About Sangoma PBXact Cloud!

What is Sangoma PBXact Cloud?

Sangoma Connect

Sangoma Desktop Softphone

Sangoma’s SmartOffice Access Solution

Sangoma FAXStation

Technical Training: Flexible Grandstream Provisioning Options In the Know

Grandstream Automated Provisioning System (GAPS): Redirection Services

Grandstream Device Management System (GDMS): Full Management

Jabra Direct Vs. Jabra Xpress: Two FREE Jabra Headset Management Tools You Must Take Advantage of Now..!

Jabra Direct

Jabra Xpress

5 Spooktacular Features that Makes CISCO 8800 Series MPP Phones Stand Out in the Crowd

2021 October VoIP Hardware Roundup: AudioCodes Microsoft Teams Phone, Poly Studio X70 and More!

AudioCodes C435HD-R Teams Phone

Poly Studio X70 Video Bar

Cisco 6871 Unboxing Video

[GUIDE] 4 Simple Steps to Set Up Fanvil SIP Hotspot

UNBOXING VIDEO Cisco 6871 IP Phone with MPP Firmware

Q&A: What are the differences between Yealink’s CP960 Vs. CP965?

3CX, Fanvil, and TigerTMS: Secure and Flexible Hospitality Solutions

SIP Chats: Jessica Kelley of Jabra

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