3CX, Fanvil, and TigerTMS: Secure and Flexible Hospitality Solutions

October 7, 2021 by Ying-Hui Chen

Our hospitality webinar with our 3CX, Fanvil and TigerTMS partners was a blast! If you missed the webinar, this recap post is your chance to make it up! Let us summarize this webinar with a few key takeaways:

Click here to download TigerTMS Presentation Slides

Click here to download 3CX & Fanvil Presentation Slides

  1. Fanvil & 3CX Solution Spectrum: IP Endpoint and Security

Fanvil provides a whole dedicated hospitality line (H Series) with flexible and reliable hotel solutions and their IP phones are preferred devices for the 3CX communications system! Configuring Fanvil solutions with 3CX’s phone system is as easy as a breeze. 

  • H2U White/Black – speed dial keys and DSS key
  • H3 White/black – Classic Plastic Hotel Template, USB port, H3W has integrated WiFi
  • H5 White/Black – 3.5 inch color display, soft flexible hotel template, thing body design, H5W has integrated WiFi

Fanvil is also going to release the V Series phones that have newly integrated WiFi (2.4GHz & 5GHz), Anti-Bacterial
surface(V67/65), and 6-10 party local conference(V65–V67), and BT 5.0. Stay tuned!

  1. Fanvil Remote Office Solution with 3CX

Making calls, receiving calls, scheduling conferences – you can do all that from your mobile devices or laptop with 3CX smartphone apps and a web app. It’s easy to configure the Fanvil devices and the 3CX software license is free!  

  • Free to get a 3CX software license. 
  • Easy setup. Take only a few minutes to configure your IP Phones. 
  • WiFi connectivity through USB dongle(WF20) 
  • Secure calls with end-to-end encryption. 
  • Smartphone apps and a web app
  1. Who is TigerTMS? What is iLink?

TigerTMS provides indispensable solutions trusted by leading hotel brands. They have achieved huge success in enterprise and hospitality. 

iLink is the central communication hub for the TigerTMS suite of solutions and all best applications used by hotels who offer the ultimate guest experience. iLink has become #1 hospitality service bus worldwide and the Gold Standard for Hospitality Middleware, providing interface connectivity for every leading PMS System, TV System and Guest Services’ solution available in the market.

  • 750+ Hotel Users in the UK (15,000+ worldwide) 
  • More certified interfaces 
  • 30+ Years development experience 
  • Strategic relationships 
  • The de-facto choice: Philips, Samsung 
  • Cloud or On-Premise

See how TigerTMS transform traditional hotel architecture to a distributed hotel architecture and provide benefits including:

  • Save money on interfaces 
  • Reduce on-boarding time 
  • Introduce flexibility & agility
  • Deliver better Guest Service 
  • Optimise the business

Ready to learn more? Call one of our VoIP experts today at 1-800-398-8647!

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SIP Chats: Jessica Kelley of Jabra

by Ying-Hui Chen

Welcome to our next episode of SIP Chats! Our VoIP Expert Brian Hyrek has an in-depth conversation with Jabra Channel Account Manager Jessica Kelley. Together, they’ll discuss big news between Jabra and Zoom, as well as, go over some brand new products within the Jabra line. So get comfortable, grab your coffee, and enjoy! Be sure to like and subscribe to our YouTube Channel for the latest VoIP News!

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Sneak Peak of Yealink’s T58W PRO with Camera

September 30, 2021 by Ying-Hui Chen

Yealink released several exciting new products including the T58W Series IP Phones and two Conference Phones!

Yealink T58W PRO

The T58W PRO supports the Yealink BTH58 wireless Bluetooth handset for maximum flexibility and it allows users to move around while on a call without being ties to their desk. Take a sneak peak at the T58W Pro in our unboxing video!

Key features 

  • Runs Android 9.0
  • 7 inch (1024 x 600) capacitive adjustable touchscreen
  • Supports Yealink Bluetooth Handset BTH58
  • 720p30 HD video
  • Optimal HD audio, Yealink Noise Proof Technology
  • Yealink’s SDK (Software Development Kit)
  • DoorPhone Features (Preview, One-button Open, Monitoring)
  • Built-in Bluetooth 4.2 and Dual Band 2.4G/5G Wi-Fi

More Upcoming New Yealink Products:

Visit our product page to learn more or simply give our sales team a call at 1-800-398-8647!

More from: New Products Ying-Hui Chen ip phones voip phones Yealink

4 VoIP Products with Cool Features You Didn’t Know About

by Ying-Hui Chen

VoIP products have so much potential! Our team continues to collect unique features of these products and help you take full advantage of them. Check out what we have to share this quarter:

Jabra PanaCast 50 Video Bar

Jabra continues to add to their PanaCast line and if you haven’t checked out the PanaCast 50 yet, you are really missing out! 

The PanaCast 50 offers 4 vibration-free speakers for crystal clear high-definition audio. Plus, it counts the number of people in your meeting rooms for you! Its intuitive software anonymously counts heads and instantly notifies you when your customized guidelines are breached. How cool is that?

Algo 8198 Satellite Speaker

Are you looking for a better way to monitor your speakers? Look no further! Check out Algo’s 8198 Satellite Speaker! This device automatically detects the connected satellite speakers and continuously monitors them. With this feature, you will be able to supervise the speakers for connectivity and operational assurance with fewer network drops!

Cisco 8800 IP Phones

Did you know that the Cisco 8800 Series is made with closed-loop plastic containing 100% post-consumer recycled (PCR) resin? It is not only eco-friendly but also secure and compliant with regulations like GDPR, HIPAA and PCI. This is extremely important for all businesses!

Konftel 300IP Conference Phone

The recording feature always comes in handy when you need to review your meeting or share out the whole presentation with your team. The Konftel 300IP conference phone not only allows you to record the meeting, but also store them right on an SD memory card. Reviewing and sharing your meetings are easier than ever!

What do you think about these features? Do you know about other cool features of VoIP products? We want to know!

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Q&A: Is VoIP good for a small business? What are the advantages and disadvantages?

September 29, 2021 by Ying-Hui Chen

Is VoIP worth it for a small business? The short answer is 100% Yes! In fact, VoIP makes the perfect communication solution for all-sized businesses, big or small. Let’s look at the reasons why VoIP phone systems make sense for your business:

What are the Advantages of VoIP?

1. Pay Less, Save More!

You will be able to reduce the communication expenses by handling all your communication needs for offices, mobile and data services with one single provider. This not only saves you money, but also saves your precious time!

2. No Management or Maintenance Needed

For a hosted VoIP service, your provider will manage and maintain the network, hardware and all for you. Let the experts do the job for you so you can focus on your core business!

3. Increase Business Efficiency

By taking advantage of the VoIP features such as automated attendant/ customer service, voicemail to email, remote or virtual extensions, and more, you will be able to increase your work efficiency and productivity. 

See more basic features of a VoIP phone system:

  • Direct Inward Dialing (DID)
  • Caller ID, Call Transfers, Call Waiting, Call Forwarding, Three-way calling
  • Call Park, Call Pick-up
  • Call Monitoring and Call Recording
  • Call Queues and Call Routing
  • Conference Calling
  • Analytics and monitoring tools
  • Call reporting
  • Ability to utilize VoIP and PSTN calling methods
  • Web based management
  • Application integration

4. Scale Up or Down Easily

A VoIP phone system grows with your business! Whether you are dealing with a seasonal demand spike or adding a new branch office, a VoIP system can get you up and running quickly without having to invest in additional lines or hardware. 

That’s not all! Learn more about how a VoIP Phone system works and other VoIP benefits here.

What are the Disadvantages of VoIP?

The key is to have a stable internet connection! Since VoIP relies 100% on your network bandwidth, if you don’t have sufficient bandwidth, your VoIP service won’t be good either. Depending on the number of concurrent calls your business requires, you may need to increase the bandwidth for a better communication experience. 

Is VoIP reliable? You asked. As long as you have sufficient network bandwidth, an up-to-date network router, and a backup Ethernet cable, your VoIP service can be just as reliable as your traditional landline!

Visit our website, download our FREE VoIP guide, or simply raise your phone and give us a call at 1-800-398-8647 to learn more about VoIP service! 

More from: VoIP Service Ying-Hui Chen Hosted VoIP voip VoIP Hardware

How to Integrate Analog and Non-Compatible IP Paging Systems to Microsoft Teams and Skype for Business

September 27, 2021 by Ying-Hui Chen

As the number of Microsoft Teams and Skype for Business users grows exponentially in recent years, many customers are looking for ways to integrate their existing analog and non-certified SIP paging and access control endpoints to these platforms. Let’s take a look at the challenges and how we can help to solve them.

Challenge: Your Paging End-Points Are Not Certified

The biggest challenge is that analog end-points can not be certified for a SIP-based platform like Skype for Business and Microsoft Teams.

And for SIP based IP Paging/Access Control products, very few vendors are certified because Skype for Business does VoIP over User Datagram Protocol (UDP) instead of Transmission Control Protocol (TCP), which means these IP endpoints must be designed specifically to support the platform.

Solution: Patton’s SmartNode Gateways and eSBCs 

Luckily, there’s a perfect solution for this! Patton’s SmartNode Gateways and eSBC are certified with Skype for Business. They can convert analog Paging Systems and endpoints to Skye for Business (SfB) certified SIP connectivity to the Microsoft environment. The units can also act as a bridge between standard, non-compliant, SIP Systems and endpoints to interoperate with Skype for Business.

Using your existing amplifiers, speakers, specialized end-points and wired infrastructure is easy with Patton’s SmartNode solutions and it can really save you a fortune!

Additionally, in the case of standard SIP-based systems, using Patton SmartNodes gateways also means these devices can be addressed by Skype for Business together with other SIP based communication platforms.

Learn more about Patton’s SmartNode Gateways and eSBCs on our website or give our VoIP experts a call at 1-800-398-8647 today!

More from: Small Business VoIP Ying-Hui Chen paging patton Patton SmartNode

3 Important VoIP Reseller Updates to Know This Fall

by Ying-Hui Chen

It’s time to review what’s important to know about this month again! Our team hosts a monthly recurring VoIP Reseller webinar to make it easy for our partners to stay on top of VoIP. If you missed our webinar this week, don’t miss out on this recap!

Download presentation slides here.

New Products All VoIP Resellers Must Know About

  • Algo 8196 Horn Speaker: The 8196 IP PoE+ Horn Speaker is suitable for use in both indoor and outdoor environments and can withstand spray and weather if the back wire compartment is correctly secured to avoid water entry
  • Poly E70: The Poly Studio E70 is a first of its kind intelligent camera that brings mind-blowing video quality, state-of-the-art audio features, and advanced analytics to Microsoft Teams Rooms. 
  • Grandstream GWN7660: The Grandstream GWN7660 WiFi 6 Indoor Access Point is the ideal AP for enterprise users who require advanced QoS, mesh networks and support for low-latency real-time applications.
  • Coming soon products:

New Partnership with Cisco

Great News! VoIP Supply is proud to announce a new partnership with Cisco, which gives you, our valued partner, access to Cisco’s MPP (Multi-Platform Phones) line of products! 

Why Consider Selling Cisco MPP Line? 

  • The most secure IP phones on the market 
  • Wi-Fi & Bluetooth built into the phones 
  • The 8800 Series are Eco-Friendly 
  • The 8800 Series has Text-to Speech 
  • Robust ATAs 
  • ZeroTouch Provisioning 
  • On-Device Firewall 
  • The 7800 Series has a replaceable faceplate 
  • Wired or wireless headsets that work seamlessly with Cisco phones

Take Advantage of These Promotions!

  1. Sangoma S-phone Instant Rebate Program 

These big rebates are going to expire on September 30th, 2021! See a rebate list here:

  1. Snom 2021 Phone End User Trade-In Rebate Program

Experience the latest technology from Snom. Replace old desk phones and take advantage of Snom’s trade-in rebates! 

Rebate amounts valid from July 15, 2021 through March 31, 2022 when you replace 3 or more phones. Contact our sales representative at 1-800-398-8647 for a list of eligible products!

Interested in joining our Partner Program? Visit our website for more information or simply give our Channel Manager Don Stefanie a call at 716-213-6906!

More from: Small Business VoIP Ying-Hui Chen

How to Avoid Poor Voice & Video Quality on Microsoft Teams

September 24, 2021 by Ying-Hui Chen

Are you using Microsoft Teams and your calls keep dropping or being cut out? Or maybe you are tired of hearing the robot-like, delayed voice sounds? Don’t get discouraged! Here are a few things you can do to avoid the frustration:

#1 Use Dedicated IP Phones and Devices

Using dedicated Microsoft Teams phones, headsets, web cameras and other devices can help you ensure a smoother calling experience. These devices are optimized for Microsoft Teams and some of them even come with a dedicated Teams button for ease of use. Here are a few example products:

  • Poly CCX 600: Boasting an elegant design with a touch-screen 7 inch display, the CCX 600 combines ease of use with high-end features and includes an integrated dedicated Teams button.
  • AudioCodes TEAMS C450HD: This IP phone supports single-click switchover between Microsoft Teams and your native solution. The C450HD features a 5″ (1280 x 720) color touch screen and integrated Wi-Fi. 
  • Jabra EVOLVE 20 UC Mono: This headset has noise cancelling technology, a noise reduction ear cushion and a busy indicator light that makes this headset perfect for office use
  • Poly Studio X30: The Studio X30 is an all-in-one video bar designed with huddle rooms and small conference rooms in mind.
  • Konftel Cam20: The Konftel Cam20 is a 4K ultra HD video camera ideal for huddle and medium-sized rooms

See more Microsoft Teams devices here.

See a Teams Phone comparison chart in this blog post to learn more!

#2  Implement Quality of Service (QoS) 

Make sure your call traffic is prioritized across the managed networks by deploying Quality of Service (QoS). Without QoS, your call can end up being the lowest priority, which means the poorest call quality. 

#3 Check Your Computer Space & Speed

Is your device running at maximum capacity? Check your device to make sure you have enough memory and maybe free more space to improve your Teams performance.  

#4 Optimize Your WiFi Networks

Did you know your WiFi networks aren’t necessarily configured to support real-time calls? If you are using WiFi, it’s important to check your WiFi networks and make sure they are optimized to  support Microsoft Teams for a high-quality experience. Here are some factors to consider:

  1. Plan and optimize the WiFi bands and access point placement. 
  2. For dual-band WiFi networks, consider implementing band steering.
  3. Ensure that access points that are next to each other are on channels that don’t overlap.

Check Microsoft’s webpage for a list of network optimization options you can try!

More from: How To / Installations Ying-Hui Chen ip phones Microsoft Teams Teams certified IP Phones

3CX V18 Updates: Microsoft Teams Integration, Webmeeting Upgrade and More!

September 23, 2021 by Ying-Hui Chen

Have you checked out 3CX version 18? Don’t miss out on the exciting new features that come with this newest version! In this month’s webinar with 3CX and Snom, we’ve covered the new improvements of 3CX V18 and highlighted some of Snom’s best products this year. Here’s a recap:

Download 3CX presentation slides here

Download Snom presentation slides here 

Out of all the new features 3CX V18 has to offer, there are two key updates you must know about:

#1 Microsoft Teams Integration

The 3CX Teams Integration allows Microsoft Teams users to be called by any 3CX user or external party. It also allows them to make outbound calls via 3CX SIP trunks. 

More highlights include:

  • Teams charges up to $53 per user, per month for their telephony
  • Uses Direct Routing (SBC Trunking) 
  • Better than connecting directly via a SBC

As the number of Microsoft Teams users grows, this new integration has become a big opportunity for 3CX partners! You should leverage:

  • Microsoft’s existing customer base 
  • Free downloaders can trial 3CX Teams Integration (4SC) 
    • More of the hottest leads! 
  • Available in the Enterprise Edition 

#2 Big Upgrade to Webmeeting

3CX’s video conferencing solution, Webmeeting, got a major upgrade! It now manages low bandwidth situations better and comes with more and better Microcontroller Units (MCUs).

Webmeeting is much more reliable now with a completely new interface and new Android and iOS apps. The portal runs on 3CX, and is no longer in the cloud. This will ensure:

  • More data privacy 
  • Easier dial in 
  • Easier to remember URLs

Check out the V18 Video Conferencing Roadmap: 

  • Possibility to configure your own MCU 
  • New codec AV1 
  • BYO MCUs for Video Conferencing 
  • Recurring meetings 
  • Auto-Update of ext status 
  • Group-based meeting rooms

More New Updates of 3CX V18

Better Codec Management

  • Better default codecs for Apps and Webclient 
  • On Wifi, Apps use G711 
  • On Mobile Data Network, Apps use G729 
  • Also: Ability to set system wide default codec for apps

Voice Engine Improvements

  • Latest SIP library for compatibility & security 
  • Easy to configure SRTP 
  • IPv6 support for Apps and Console

Security

  • We are on latest Debian Linux 10 
  • Latest libraries and technologies 
  • Latest Nginx, OpenSSL support 
  • Out of the box, easy config SRTP support 
  • Latest Ciphers for TLS 
  • A+ security status (SSL Labs) & Immunilabs A status

You think that’s all we have for you? Not quite yet…. There are more updates coming soon including:

  • Chat rating 
  • Email chat transcript 
  • Source URL of website chat 
  • More reports 
  • Better CRM integration for Chat 
  • Chat “IVR” 
  • Yealink Headset Support

Visit our website to learn more about the 3CX products! 

Snom’s Latest Offerings & Rebates

Don’t forget to also check out Snom’s latest products and the new trade-in rebate program:

  • Valid on purchases or lease agreements from July 15, 2020 through July, 2022 
  • Minimum of 5 phones and maximum of 200 phones 
  • Valid on qualifying Snom, VTech or competitor phones

See rebate details here:

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